Future Nissan of Folsom, Inc.

I am rejecting this response because what page is where it says it only covers up to 36 month?  This is what I see on page 43 of my warranty:  p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 7.5px Helvetica} HOW LONG IS THE WARRANTY AND WHAT WILL NISSAN DO Nissan will replace your battery without charge if it becomes unserviceable within the fi rst 24 months of service. If the battery becomes unserviceable after 24 months of use, Nissan will provide a replacement battery at a reduced price, charging only for the portion of the life of the battery actually used. This is called a "pro-rata adjustment". Nissan will pay for all labor charges in replacing the battery if it was originally installed by an authorized Nissan dealer. This warranty and the "pro-rata adjustment" end 84 months after the date of the

Review: In March my wife and I purchased a CERTIFIED pre-owned [redacted] Armada from Future [redacted] of Folsom. We quickly noticed that there were several issues with the vehicle that do not meet CERTIFIED pre-owned status. We notified the dealership of these issues and after multiple attempts, they finally took the vehicle back and resolved a majority of them. However, there were a few outstanding issues. Two issues in particular were discussed prior to us driving the vehicle off the lot: 1; A tear in the middle seat in the 2nd row. It was stated by a sales associate that it would be taken care of. It has not. 2; Specifically asked about floor mats in the entire vehicle, including 3rd row. It was stated by a sales associate that they would be included. Used floor mats were installed minus the 3rd. When we retrieved the vehicle following their attempt to correct the issues, we noticed that one of the rear seat belts was missing a part that was previously there when it was dropped off. We spoke with a sales associate and were informed that they would take care of it. Since then, we have had multiple phone calls into Future [redacted] of Folsom and have had no response. We recently found out the the rear AC does not work, another oversight that should have been addressed during the certification process. I feel that we were a victim of a bait and switch, they told us what we wanted to hear in order to have us drive off the lot, and are now not responding. This vehicle did not meet the certification standard set forth by [redacted], and was sold as such. We have called and left messages for the General Manager multiple times and have had no response.Desired Settlement: 1)repair the issues above

or

2)pay to have them repaired

or

3)find us another vehicle

or

4)return the vehicle for an adjusted refund

Business

Response:

On the day we sold the [redacted] family the Certified 2013 Nissan Armada, before the purchased was finalized they took the vehicle to lunch to get away from the dealership and get a bite to eat. When they returned we continued to negotiate the purchase and terms. When Mr. [redacted] for home after he purchased the vehicle he contacted the dealership and wanted to have some items looked at and repaired. He spoke to Kyle one of our sales managers. It was explained to Mr. [redacted] that on a used vehicle purchase, he did not have the luxury of negotiating the price down and them after he got the vehicle home, try to get the dealership to repair cosmetic imperfections. In an attempt to offer Mr. [redacted] some customer goodwill the dealership did look at the vehicle and made some repairs and corrections. The vehicle was sold “with-in industry standards” and we informed Mr. [redacted] that we had tried to accommodate him the best we could, but we were not going to address the balance of his fix it list. Buying a Certified used vehicle gives him 100,000 miles worth of protection from the original in service date, it does not mean he is buying a new vehicle. It was also shared with Mr. [redacted] that if at the time we were negotiating the terms of sale these items would have been brought to our attention we would not of sold him the vehicle at the price we finally had agreed to. As for their claim that we removed items from their vehicle when it was in for service work is absurd. We don’t remove parts from a customer’s car, and as thorough as Mr. [redacted] went through the vehicle once he got it home, I am sure if the rear air conditioning was not working… he would of noticed it at that time. Mr. [redacted] has a warranty that will cover the repairs if in fact his units needs to be addressed. The remedies that Mr. [redacted] has proposed are not acceptable --- this is Mr. [redacted]’s vehicle --- its called pride of ownership at this point. We have completed all the work that we have agreed to do. I am under the opinion that Mr. [redacted] now wants to mount a smear campaign against our dealership and our staff. I am here 6 days a week, 10 to 12 hours per day… for him to say he has tried to call many times and no one returned his call is not true. We have explained to Mr. [redacted] that we have completed all FREE work on his vehicle. Sincerely [redacted]

Review: I bought a 2008 ford escape in December of 2015 from them. The car has had nothing but problems. They sold me this car without a warranty giving me some excuse that the bank wont let me buy one. The car has had a constant vibration since December. I have spent $700 in repairs already and still have not gotten rid of the vibration. Today found out the rear differential has to be replaced which is going to cost me $2200!! they sold me this car for $12000 with a terrible intrest rate so all in all I'm going to spend $20,000 for a piece of crap. when I called future Nissan to express what has been going on and to give them an opportunity to help me they said their is nothing we can do and we wouldn't sell you a car that was bad! which is a lie I have recipts to prove this car is bad so when I hung up from that call I gave them a yelp review, which they didn't like and tried to call the next day...little to late. To make things worse when I went in their to buy a car I had explained to them how the car I already had I had been screwed over on because I had to replace the transmission 1 week after purchase. Also expressed need for a SAFE RELIABLE car for my 2 children. They told me over and over that they would never sell me a bad car and that their cars go through inspection. I am on a fixed income (which they knew) now I'm struggling to keep up with these car payments, fix this car and take care of my family.Desired Settlement: I want the dealership to either pay for this car or take it back and give ma a reliable safe car for my family. Not one that I have to pay thousands of dollars to fix when I just bought it and it was suppose to be guaranteed. The car is not worth $12,000 and someone/all should loose there jobs.

Business

Response:

My name is [redacted], I am the [redacted] Future Nissan of Folsom. I first learned of Ms. [redacted] complaint with her vehicle from one of my sales managers who spoke to her on the phone last month. He invited her into the store so we could look at the vehicle. She never took him up on that offer instead she choose to use social media ([redacted]) to air her complaint. After her [redacted] posting I had my i[redacted] call her to try to set another appointment to have her vehicle inspector. To date he has made several call's and left several voice messages with no response.

Review: Advertised a 2013 Nissan Pathfinder on their website, stock number [redacted], for 20,998 certified pre owned with a note that said "priced below market". We went in and they told us that the pricing online was a mistake and the new sticker price was 30,000. After MUCH back and forth they said the lowest they could go was 24,000. We told them that if they advertise something they should honor their pricing because the mistake was on their end and we drove down specifically for that vehicle. They would not honor the advertised price, and we felt very misled and as though they practiced false advertising in effort to draw a customer in and then raise the price.Desired Settlement: We would like them to honor the advertised price on the vehicle.

Review: [redacted] did not disclosed known problems with the Nissan Leaf when he was presenting it to us to purchase. My wife and I explained that we both would be using this car to drive to work. I work in Citrus Heights and my wife works at Red Hawk. At this time he should have said that there might be a problem due to decrease mileage on uphill driving which he chose not to disclose to us. When asked about how many miles a year we would need on the lease he told us we would need a 15,000 mile a year lease. There was never any discussion about changing the miles per year on this lease. After we signed the papers and started this process of taking the vehicle back to the dealership it was noted that on the lease agreement they had changed it to 12,000 miles yet on the maintenance agreement had left it at 15,000 per year as had been originally agreed upon by us and [redacted]. [redacted] also told us that our California rebate of $2500 would be returned to us within 3 weeks of sending in the information about the vehicle. This too is a complete lie. It takes 3 weeks just for California State Energy Agency to decide if your vehicle will qualify and then at least 90 days to get your rebate. This was something we were counting on to help in purchasing the vehicle to pay off a bill that has a large monthly payment. Currently we are still paying on this bill too. When we started the arbitration program with Nissan, one of the first questions I was asked was, "What are the last four digits of the Vin for this vehicle?" When I gave this information I was told that this was a 2011 Leaf not the 2013 Leaf that it was suppose to be. After finishing the rest of the required information and giving Nissan the full Vin all of a sudden the vehicle became a 2013 Leaf which they have never explained how this could be possible. The sales representative [redacted], the Sales Manager [redacted] and the Finance Manager [redacted] all knew that we were planning to drive this car to Red Hawk and did not disclose limitation of uphill drivingDesired Settlement: I want refunded to me the down payment of $1000 I made on this vehicle and the two monthly payments I have made totaling $939.14 unless a third payment becomes necessary before this matter is resolved and then I want that payment of $469.57 refunded too.

Business

Response:

To Whom It Many Concern:

I am very familiar with this customer and their concerns. I have spoken to both him and his wife many times.

In order to respond to this complaint properly, I am going to speak with the sales personnel that Mr. [redacted] mentioned and refresh my memory on some of the details.

In the meantime, if you need to contact me, you may reach me at ###-###-####.

Sincerely,

Customer Relations Manager

FUTURE NISSAN OF FOLSOM

Consumer

Response:

I am rejecting this response because:

As she mentioned in her letter there is yet any resolve to this complaint. She mentioned that she has to talk to [redacted] first. So as she states there is no resolve to this problem yet.

Thanks,

It has taken me some time write this review because so much has gone wrong with this whole process. I bought a brand new 2015 Black Nissan Altima with only 9 miles on it. By the time I finished all the paperwork it was late and dark so they never walked the vehicle with me to make sure it had no problems. That night though before I left I noticed a scratch on the trunk so I was told to bring it back the next day and they would take a look at it. I take it back the next day and all they did was wash it and the scratch was still there so then they said I will need to come again the next day and talk with the person in charge of repairs. I was able to get it back in and they were able to take it in and take care of it the same day but I was never told of closing hours so when I went to pick up my car they were closed. Luckily a sales rep was able to get my keys. Once again it was late so I wasn’t able to really see my car because it’s black. After those 3 days of being at the dealership I left my car at my mom’s because I live in San Jose and it’s a 3 hour drive. After the weekend I was able to drive back to get my car and drive it back home to San Jose. At this time its day and I am able to take a look at my car and it still has the scratch on it as well as multiple spots. I call the dealership immediately and let them know and their response to me was “It’s a black car so you’ll see marks” and personally I think that is an unacceptable response especially because it’s a brand new car with only 9 miles on it. They were quick to just point fingers and not help the situation at all so I called Nissan USA and filed a complaint. After that, once again, I had to drive 3 hours and put a lot more miles on my car for them to fix the problem and it turned out my car was covered in busted paint bubbles. Throughout this process I have driven back to the dealership 7 times!!!!!!!!!!! I had missed time from work and added so many miles to my car and not once did they apologize for the inconvenience or offer any type of gas compensation when clearly if this was taken care of the moment I bought it I wouldn’t have had to go through all this. After everything they re-painted the whole car and told me it would be about 3 weeks. It took a month and I not once got a single follow up phone call of the status. I got a call on a Wednesday and was told I needed to get my car by Friday or they would charge me for the rental. So again I had to miss work to drive 3 hours to get my car and it was covered in dust so I wasn’t fully able to see how it looked but we spent some time there because the spots it was covered in were left over white buffer spots. When personally I would have felt they should have taken a look at it before I went to pick it up. But no I stood there as they cleaned off the spots. I also got my car back on empty so I had to fill my tank after just refilling the rental I had to return. ONCE again I left and got the car cleaned so I could take a better look at it and there was a very clear scratch on it and a few other marks which I believe were more left over buffing but who knows. I once again drove out there to take my car back and was not on their schedule and this was not the first time this had happened to me. Nor did they ever note anything I was pointing out to them when I dropped it off. So they have had my car since the 23rd of September and I have not once heard from the dealership with any update.

Overall this has been THE WORST EXPERIENCE I have ever had. They are unprofessional, disrespectful and could give two [redacted] about you, how far you drive or any complaints or concerns. It clearly was just a quick sale to them because they didn’t have to do anything because I knew exactly what I wanted. They don’t ever take responsibility and try to compensate you. I would have loved to buy my very first car and enjoy it but at this point I DON’T EVEN WANT THE DAMN CAR. I had bought the car July 8th and it is October 13th. I’m about to make my 3rd payment and I have only had the car in my own possession for a month.

I can tell you this right now once all this is done I WILL NEVER COME BACK nor will I EVER send anyone their way. I promise to spread the word of all that I have gone through and make sure something gets done about this because what I have gone through and the way I have been treated is WRONG and UNACCEPTABLE. They deserve 0 stars and should get better customer service training.

Review: I took my 2008 [redacted] Altima Hybrid to be fixed at [redacted] in April 2015.It was having problems with the battery keeping a charge and so it would die after a day after being charged. I dropped the car on a Friday after charging the battery up and Monday they called and said the car was running as designed.They never tried to empty the battery-as it was full when I dropped it. When I took the car back it happened again and this time when I dropped the vehicle off they said the only issue they could see was it needed a Hybrid specific battery which they sold me for $300. I took it and for a day everything was good until it died again-same exact issue. They held my vehicle again and finally came up with a $5500 dollar problem that they main hybrid battery needed to be replaced. I gave the car to a friend and he got a $5 fuse and tightened a bolt and it has been running for the new owner for almost 5 months now. DID THEY EVEN TRY TO FIX MY CAR??? I had to WAIT for their "HYBRID EXPERT" and my friend-a computer guy-fixed it for $5. I was stranded SOO many times and I was under the false impression that [redacted] would know how to work on their own vehicle better than a non-mechanic who works with computers for a living.Desired Settlement: [redacted] essentially wasted the time I could have used to fix my car. The battery they charged me for was very expensive and there was no reason to get it at all as that was not the problem. I don't know if a refund is even possible at this point since it was 5 months ago-but it would be amazing if they could be honest and upfront and just tell their customer when they just really have no idea-not speculate and start randomly fixing anything that it MAY be.

Business

Response:

In this case upon first inspection the vehicle did have the wrong battery. Should have been gel battery and the vehicle had a liquid battery. That battery needed to be changed regardless. Upon the second inspection we found that wire in main fuse box had melted. We recommended to replace the melted harness/wire (fuse); customer declined recommendation. Customer may refer to their copies of Repair Order [redacted] and Repair Order [redacted] where notes state just this.

Consumer

Response:

I am rejecting this response because: so to replace a fuse it is $5,500???????? My friend replaced the fuse for $1.80. I realize there is a markup on parts at [redacted] but really??

If only everyone could be as lucky as I have been!
First off false advertisement is how I ended up there, and I called before going to the dealership and was told that there were 2 of the SUV's I were looking for in stock and when I get there to look at them none were to be found on the lot.
Secondly off DON'T do business with [redacted], she has the worst customer service ever. In my dealings with her a minivan was purchased and had some issues that needed to be addressed, I was lied to, when expressing my concerns with a few dislikes about the minivan she had hung the phone up on me. She thought it was a done deal though, the first loan didn't go through because of the dealership not putting all info provided on application, so when it was time to go resign the new loan contract, it was decided that we will keep shopping for a vehicle else where and not allow [redacted] to make commission off of the sale.

Review: We purchased a vehicle from Future Nissan. We were lied to and the vehicle was misrepresented. As we are after many attempts unable to contact them. Phone messages, certified mail, Customer survey and regular mail without any response. We are now moving forward with every avenue available to us. The vehicle is not as represented, is not acceptable and we would like a full refund and to never do business with these people again. Details upon request.Desired Settlement: Refund in full or fair market compensation for items missing and misrepresented.

Consumer

Response:

During the sales process which involved 6 people with a lot of high pressure, they on numerous occasions listed the options on the vehicle as selling points. One of the main options we were told time and time again was that the vehicle was all wheel drive. Also they pointed out that it has a roof rack. This sales job was done at night. A couple of days later we inspected the vehicle and found the vehicle sticker etc. that was hidden amongst the paperwork. The vehicle is front wheel drive, not all wheel drive. The roof rack is missing the cross members that would keep the stored items from lying on roof itself. In addition the vehicle has animal hair inside on the upholstery and after setting in the sun for awhile it smells like animals. Because they didn't have the new vehicle we wanted, they pressured us and switched us over to a used vehicle that is unacceptable. Technically not knowing this particular vehicle, they took advantage of us. Since then they will not communicate with us at all. Three phone messages, a customer survey, a certified letter (returned) and a letter regular mail and we have had no response. I don't scan but could mail copies of documents.

Review: I had contacted this dealership first time looking for a HONDA Vehicle. I was told at some point to try to arrange to meet with Jordan then never got back from him then I came in saw Andrew he referred me to [redacted] and she didn't help much but show me a vehicle out of my price range. Then I came back in and was in touch with [redacted].team who is a supervisor for used cars. I was given a salesperson on his team and I all I got was pressure and not what I came in looking for. I got pushed coaxed into buying something I did not want even after test driving the vehicle that was a 2014 Volkswagon Jetta with turbo. I told them I did not like the turbo but they still pushed me into getting it. They new what I wanted that I was looking for a HONDA. They wanted the sale because I was trading in n ewer vehicle that is all they were interested in getting not really helping me but take advantage of me. After taking the vehicle that evening the next day I was so upset with the car how it operated with the turbo I came back to the dealership to tell them but they did not care I wanted to see if anything could be done since I did not want the turbo in the first place. They try to convince me to take this car and that they would look for a Honda for me and they lied. Thus is unprofessional sales business and will let people know how they operate at Nissan. I am upset, unhappy with it all. Unprofessional way helping out a customer not providing what they actually want but taking advantage of them entirely. WRONG!!!! A customer should not be treated as I was treated in order to simple make a sale. No customer should be treated this way and get away with doing this. I am not a person to be walked all over on and taken advantage of for personal gain. This should not be the way to treat customers. Not acceptable in any way. I was lied to and manipulated by this organization. The problem was on the day I was driving the vehicle telling them I did not like the turbo in the car did not want the vehicle.Desired Settlement: I want my other car back. 2015 Nissan Sentra black vin#[redacted],that I had traded in gotten from another dealership. Please solve this problem before I will take it to the next level using my current attorney. Its unfortunate that the way things were handled and I was treated the way I was in a unprofessional manner and mistreated. This should have never happened and it needs to be resolved correctly. I did not get what I came in for originally but was manipulated, taken advantage

Business

Response:

[redacted] was emailing and texting our sales person, [redacted]. In the conversations [redacted] was inquiring about several vehicles; the first being a Toyota Prius. She then mentions Corolla, Jetta, Civic or Fit. Our sales person, [redacted], sent her information on a VW Jetta and she set appointment to see that Jetta. She stated that she was looking for insurance reasons and she was not happy with her current vehicle, 2015 Nissan Sentra, due to lack of trunk space. [redacted] purchased a VW Jetta on 8/18/2015. She was happy with that fact the truck space was sufficient to accommodate hers sons belongings. On 8/20/2015 [redacted] contacted our sales manager, [redacted] via email. This time she was wanting us to locate the Honda that she traded in to our sister store, Future Nissan of [redacted]. Apparently, [redacted] had traded in her Honda and purchased the Sentra awhile before she came to us and purchase the VW Jetta. Since [redacted] had traded in the Honda to one of our Future stores [redacted] made the effort to do a search in all of the Future Automotive Groups inventories. [redacted] was not able to locate the Honda and it was assumed the Honda had already sold. [redacted] then contacted [redacted] and informed her that the Honda was not available. [redacted] has since asked us to locate a "duplicate" of what she traded into at Future Nissan of [redacted]. We have not ben able to accommodate her request.

Business

Response:

Please have customer explain what part of my previous message was not true.

Consumer

Response:

I told Nissan I dud nit want the volkswagon because of the turbo did not feel comfortable with it and wanted to keep my car I came in with. They kept pressuring me,pushing me to take the volkswagon and I told the I did not want specifically because I did not like the turbo. I should not have to be forced into taking a car when I told them I had a specific issue with the turbo. I was not happy with the Volkswagen as they indicated.

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to n.