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FX Caprara Car Companies

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Reviews FX Caprara Car Companies

FX Caprara Car Companies Reviews (32)

I apologize for the delay in responding to Mr***'s complaintI have been away dealing with my wife's advance breast cancer Attached is all the history and documentation on Mr***'s *** After I thoroughly reviewed the documentation, I can not see how we would have gotten this complaint, being we have never been involved in Mr***'s Harness problem till just recently when he came in with his complaint on 9/2/RO attached Even though somewhere along the line Mr [redacted] had someone replace his wiring harness with an aftermarket harness, and not a original **-OEM harness, our Service Manager " [redacted] ***", in good faith, put a request into [redacted] for any type of assistance they could lend Mr [redacted] to assist in correcting Mr***'s wiring harness issue Unfortunately [redacted] will not cove any aftermarket harness, and with over 164,miles on his [redacted] now, it is far beyond **'s goodwill policy We would be more then glad to work with Mr [redacted] in giving him a fair price to replace his harness with a correct **-OEM harness, but other then that, there is no way we can assist in getting [redacted] to intervene with any assistance Mr [redacted] is always welcome to call me and discuss his concern Respectfully [redacted] F.XCaprara Corporate

I am responding to Mr [redacted] 's complaint with the Revdex.com in reference of paying off his [redacted] Pickup that he had traded into usWhen Mr [redacted] had traded his truck into us, we were in the process of switching over to a completely new computer system, and by some error within the new computer system, Mr [redacted] 's close out information on his [redacted] ***, did not transfer over to the new system, and inadvertently did not get paid off., as our system was showing no closeout due on Mr [redacted] 's trade-inOur office Manager at our [redacted] store, Jen B., just recently had called [redacted] Credit Union to get a lien release for the truck Mr [redacted] had trade-in, and found that there was a closeout due [redacted] Credit UnionAttached is a copy of the check Jen is sending out to [redacted] Credit Union to closeout Mr [redacted] 's loan with [redacted] We apologize for any inconvenience to Mr [redacted] , and all he would have had to do, was call the main office at our [redacted] store and question why his loan was still open with [redacted] Credit Union, and this would have been resolved his concern much soonerMr [redacted] does not owe on two trucks, and once again our apologizesRespectfully Ron LF.XCaprara Corporate

First: I wanted to apologize for the delay in responding back on Mr [redacted] 's complaintMy wife had just completed rounds of radiation to treat her advance breast cancer, and I had taken her on a trip for days to give her a break from all her cancer trips and treatmentsWhile I was away, [redacted] himself got with Mr [redacted] to personally resolve Mr [redacted] 's complaint with F.XCaprara he had filed with the Revdex.comMr [redacted] dropped his truck off to [redacted] on Wednesday 5-6-2015, and [redacted] made sure he completed all the items he and Mr [redacted] had agreed uponMr [redacted] picked his truck back up on Friday 5-8-2015, and relayed to [redacted] he was completely satisfied with [redacted] resolving his issues that he had with F.XCaprara [redacted] has placed a follow up call on 5-12-to Mr [redacted] to insure he is still very satisfied [redacted] F.XCaprara Corporate

Good afternoon.I am responding to Mr***'s complaint with the Revdex.com.Mr***s [redacted] was towed into our [redacted] service department with a "WRONG KEY - NO START" complaint.After having our technician due a through electronic diagnostic check on Mr***'s ***, he found that the electronic key had indeed failed.Being Mr [redacted] had 37,miles on it when it came into our Service department, which was out of the Manufactures years or 36,mile exclusionary warranty, which would have covered the key, and the 5/powertrain warranty that also comes with Mr***s ***, does not cover this repair,the expense to correct Mr, ***s problem would be his responsibility.Even though Mr [redacted] did not purchase his [redacted] from us, and his [redacted] has never been into our service department previously, our Service Director,Mr [redacted] , was still able to work with [redacted] 's Customer Care Center in lending assistance in the expense with Mr***'s with his new key replacement& programming.Where Mr [redacted] should have been charged $for this repair, Mr [redacted] only had to pay half of the Bill and was only charged $( Copy of Repair Order attached)This should close Mr***s complaint with the Revdex.com.Thank You

Sorry for the delay in responding to Mr*** complaintUnfortunately I had to wait till Mr*** and MrGardner, our General Manager for our *** store in ***, could get together, and I've been out for a week due to severely spraining my ankleMr.*** & MrGardner did
get together, and Mr*** has traded back in his 2014 *** *** to us, and purchased another truck that was acceptable to what Mr*** was original trying to accomplishMr.*** is driving his new truck and this should resolve Mr*** complaint with the Revdex.comRespectfully Ron LF.XCaprara Corporate

I am responding to Mr*** Complaint
I apologize for the delay in responding back, but I wanted to make sure we had a solution to resolve
Mr*** AWD *** mechanical problem & complaint
Mr*** had a differential that had failed causing Mr*** problem
Upon inspection of Mr*** *** we found that (3) tires were an inch and three quarters
smaller in circumference then the 4th tire on his ***, which would create excessive stress
on the AWD system, creating the differential failure
Mr*** worked with our Service Manager, MrJason Perkins, and even though Mr*** vehicle
was out of Factory Warranty, and Mr*** Extended Service contract company would not cover the repair as
well, Mr*** was able to get *** to assist in repairing Mr*** differential as long as (4)
new tires were installed on Mr*** AWD ***, which Mr*** has supplied us with (4) new tires
We are currently waiting for a part from *** needed to complete the repair, which we should have
within the next to days to complete the repair
Mr*** has been keeping Mr*** updated with the progress on his ***, and if all goes well
getting the needed part, Mr*** will hopefully have his *** back by weeks end with his differential
problem correctedRespectfully *** *** F.XCaprara Corporate 

This is [redacted] attached is a copy of my [redacted] report which clearly states The [redacted] was a Canadian fleet vehicle. This was never disclosed to me, want fx Caprara to pay this vehicle in full, pay back all payments I made, reimburse me travel expenses. Also the $43.19 it cost me for this...

report. [redacted]. https://www.[redacted].com/.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The car hasn't been fixed. It was storming outside and my door opened with my infant and toddler in it. My car doors have been open while returning to it with things stolen out of it. The car is still jumpy, which wasn't fixed last year. I've had problems with the vehicle since the second day. The rust in the vehicle has gotten worse, it's functioning is also decreasing. I was given the option of them to buy the car back, now I'm getting the run around.
Regards,
[redacted]

Sorry for the delay in responding back to this complaint. I was away all last week due to family health matters. I am in the process of investigating this complaint and will respond back with more details once I have all the information in regards to this complaint. Respectfully Ron L.F.X....

Caprara Corporate

This letter is in response to [redacted], from [redacted] in regards to his 2015 [redacted]. I can assure you that every customer complaint is diligently handled within every department of this Company. Any concerns that Mr. [redacted] has had with his vehicle have been addressed by our service...

department. All verified manufacturer defects have been repaired per FCA guidelines. In the event that Mr. [redacted] believes he has a manufacturer defect with his vehicle we will certainly continue to take every step to address his concern. Mr. [redacted] also has the ability to have any [redacted] dealer inspect vehicle for any warrantable concerns that he may have. Please contact our Service Director, Chris R. at either ###-###-####, or [redacted]@[redacted].com with any questions or concerns. Sincerely, Christopher R.  Service Director FX Caprara Car Companies

I apologize for the delay in responding back in reference to Mr. [redacted]'s complaint, as I have been away dealing with my wife's advance breast cancer. Attached is information after my investigation from our Service Manager at our [redacted] store where Mr. [redacted]'s starter was replaced....

Being this was Mr. [redacted]'s only vehicle and he needing it back as soon as possible, our Service Manager had our parts department purchase a starter from the local [redacted] store, verses waiting for a OEM starter which wouldn't have put Mr. [redacted]'s vehicle available to mid day Monday, being it was a Friday and the weekend was coming, which Mr. [redacted] would not have had his only vehicle for the entire weekend. As you will see in our Service Managers report, we basically only charged Mr. [redacted] for the replacement starter at our [redacted] jobber price, and not suggested retail for the starter,, which only came to $6.00 more then the OEM starter. We also did not charge Mr. [redacted] a full 1 hour diag. time, but only .7, plus only the 1.3 labor time to remove and replace the starter, per the [redacted]time guides which every repair facility uses as the standard for appropriately charging a customer.Based on what I read in Mr. [redacted]'s complaint, somewhere along the way, our Service Advisor "[redacted]", must have misinformed Mr. [redacted] as to how the charges are arrived at, weather we use a hourly technician or a flat rate technician, the charges would have been the same, to be fair to all our customers. We take pride at F.X. Caprara at always being fair and competitive in our pricing for our customers. Based on my overview of all the documentation, and chatting with the Service Manager, I do not see where Mr. [redacted] was overcharged for the repair that he initially approved before we did the work, and also in a situation of needing the vehicle back as soon as possible. In fact we had the technician stay late on Friday night to finish Mr. [redacted]'s necessary repair so he could have his vehicle back Saturday. I certainly apologize if somehow "[redacted]" our Service Advisor did not clearly clarify Mr. [redacted]'s total bill, and I would be more then glad to chat with Mr. [redacted] at anytime in reference to his complaint, to insure he is fully satisfied. Respectfully [redacted] F.X. Caprara Corporate

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business in question did fix my vehicle as they said they did in the complaint.  However, I want to make sure that it is known that they lied to me about what they were doing to fix the vehicle and how long that it would take.  The whole situation changed after I contacted the Revdex.com.  I contacted [redacted] Corporation to discuss having the costs covered because of how close the vehicle was to the warranty window not the dealership as they said in their response.  I was also told the price would be much higher for the repair until I contacted the Revdex.com as well, then the price was lowered quite a bit and the parts were all of a sudden in stock and the vehicle fixed right away.  I want it to be noted that so far I have had the vehicle back in my possession for almost a week and it seems to be fixed as it should be and I am happy for that.  Like I stated earlier none of the work was done and no effort was made to tell me the truth until the Revdex.com was contacted by me, then all of this was fixed for less than the original quote very quickly like it was a reactive response and that I think speaks volumes to the poor customer service of this dealership. Regards, [redacted]

I am writing in response to complaint ID [redacted]'s 2012 [redacted]. I have reviewed the correspondence sent to your office and the request from the vehicle owner for assistance with the cost of repairs. [redacted] purchased this 5 year old vehicle on 03-26-2016 with...

30,487 miles from our dealership. On 02-08-2017 she brought her vehicle to another dealership ([redacted]) for a concern of her horn not working. While the vehicle was at [redacted] she was upsold maintenance repairs (battery service, battery cable, radiator, water pump, shocks, and air filters). Mrs. [redacted] contacted me in regard to the upselling from [redacted] and demanded that we cover the cost of the repairs/maintenance explaining that the estimate was around $2000.00. I explained to Mrs. [redacted] that she was well outside the Used Vehicle Warranty but we (FX Caprara Chevrolet Buick LLC) would be more than happy to look at her vehicle to verify the upsell from [redacted]. I further explained that if the vehicle was in need of such maintenance repairs I would work on better pricing in an effort to save her money. She was not happy with the response/offer and decided on her own account to have the repairs/maintenance completed at [redacted]. Mrs. [redacted] has owned the vehicle for 11 months and put 12,541 miles on the vehicle when she brought it to [redacted]. Well outside the implied used vehicle warranty. This complaint is arbitrary and subjective. As the selling dealer we invited her to bring her vehicle here for us to verify the upsell from [redacted] and then see what we could offer her to minimize the cost to her. She denied our offer by having the work completed at [redacted] on her own account. In closing, general maintenance and vehicle upkeep, is not a selling dealer responsibility. Respectfully, Alex N. Service Manager FX Caprara Chevrolet Buick LLC

Sorry for the delay in responding as I was waiting for our General Manager (Jamie G.) at our [redacted] store to contact the customer, and I have been away on personal matters. As you see by the recent email response I received from Mr. G. on 6/18/2015, they have spoken to the customer and are working...

with them to correct some unfortunate concerns that have arisen since the customer took deliver of the vehicle, and when these items have been corrected, the customer has stated that they will be satisfied and close this case with the Revdex.com.

I an responding back to Mr. & Mrs. complaint they filed with the Revdex.com. After receiving the complaint, I reviewed the complaint with Billy Caprara himself who was not aware of this situation. Billy Caprara instructed me to get hold of Mr. & Mrs, [redacted] and assure them we would correct...

their concerns with their 2009 [redacted] truck they had purchased from us.I was finally able to reach the [redacted] on Monday evening 8/17/2015. The phone number that was on the complaint was Mr. [redacted] cell phone which he works construction during the day and unavailable to be reached. Mrs. [redacted] went over everything that had happened with me and what other concerns had come up with their truck since then.The next day I had a flat bed truck pick up Mr. & Mrs. [redacted] truck in their driveway, being their was a issue with putting gas into the truck. When the truck arrived Tuesday afternoon, I had our [redacted] Service Manager "Ms. Lori M.", call Mrs. [redacted] as we now had Mrs.[redacted] day time phone and go over completely again the concerns they were having with their truck so we could correct them. Billy Caprara himself was involved every step of the way on this complaint to insure the [redacted] would be given top notch support. We were able to get the [redacted] truck into our shop mid day Wednesday and had one of our [redacted]/ [redacted] certified technicians go one by one through each concern. He corrected the fuel tank issue as it was just an alignment and clamps being tightened to insure their were no leaks occurring, which corrected the putting gas into the truck. We also found that the serpentine belt was in need of being changed as it was making a very loud noise, so we replaced the belt at no charge to the[redacted]. Mrs. [redacted] also stated that the A/C on the truck was not working, so I had the technician do a complete check over of the system and after testing the system, we found that the A/C needed recharging which we did and the A/C is now working to factory specifications. Ms. M. stayed in touch with Mrs. [redacted] all along the repair process to keep her and her husband up to date with our progress and she coordinated having the truck delivered back to Mr. & Mrs. [redacted], at their house, so as not to further inconvenience them. Being the person Billy Caprara is, and the problems Mr. & Mrs. [redacted] had with their truck, Billy did not charge them anything for all the concerns that were addressed for Mr. & Mrs.[redacted]. This should complete this complaint with Revdex.com

I have reviewed the response made by the business in reference to complaint ID [redacted]. They have since rectified the situation with the condition of the truck and I'm satisfied in that regard. They have not addressed the trade in discrepancy either way as explained in my claim however.
Regards,
[redacted]

I have reviewed our sales logs and I believe this complaint and complainant are referring to a different store and not the FX Caprara Chevrolet location. I am the Manager and have never met the complainant nor did I have a discussion with him in regards to a [redacted]. I would be happy to try to...

assist if the complainant can provide additional or more detailed information. Thanks, Jamie G.

Mr. & Mrs. [redacted]'s meet with F.X. Caprara management and worked out a solution that resolved their complaint that they had filed with the Revdex.com. We ended up trading them out of the 2005 [redacted] they were having problems with, and took delivery of another [redacted] Monday 7/13/2015. This...

satisfied Mr. & Mrs. [redacted]'s complaint with us. Respectfully Ron L. F.X. Caprara Corporate

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The FX Caprara car company that this was for is, FX Caprara Auto Sales, [redacted], [redacted],Ny [redacted]. Phone number ###-###-####.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

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