This issue has been reviewed with the customer several times. the vehicle history, vehicle computer, train of ownership, Manufacturer history and [redacted] history all verify that the vehicle's odometer is accurate and without discrepancy. Customer's complaint has no basis or merit.
This letter is the second response to [redacted], from [redacted] in regards to his 2015 [redacted]. As per the initial response all verified manufacturer defects have been addressed per FCA guidelines. Every due diligence has been made to duplicate any customer concerns by this dealership. This dealership has at no time noted any manufacturer defects with the side doors. The complaint about the vehicle being "jumpy" appears to be a concern that was not mentioned to this dealership. Customer did express a concern that the vehicle was shaking and whining all the time on 06/08/2016 with 8.925 miles at which time there was no manufacturer defect noted with the vehicle. No driveability related issues were mentioned on the three following visits by the customer. The customer did show virtually all interior seat mounting bolts to myself that are simple oxidation that are well within normal. Again, in the event that Mr. [redacted] believes he has a manufacturer defect with his vehicle we will certainly continue to take every step to address his concern. Mr. [redacted] also has the ability to have any [redacted] dealer inspect vehicle for any warrantable concerns that he may have. Please contact our Service Director, Chris R. at either ###-###-####, or [redacted].com with any questions or concerns. Sincerely, Christopher R.
Revdex.com spoke to Scott at business and the following was relayed: The individual looked at multiple different vehicles on the lot. He was not willing to come inside the dealership and there is no paperwork or anything that we have that anything was agreed to. It appears there was a misunderstanding or confusion somewhere with all the different vehicles looked at. He showed up here with a check and insurance cars for a specific vehicle. We do not know where he got that price. We can not sell a car that cost us $17,000 for $10,000. We did offer to help him with the financing. We would like to help him if possible.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Everything that [redacted] pointed out are all lies and I don't know where he is getting his facts from. First of all that was not my only vehicle so I would like to know who got you that information because it is surely wrong! This statement is filled with all sorts of lies and I don't even know why I am waisting my time replying back to it. I noticed he never addressed my concerns of how poorly I was treated at the store so again I guess customer service is not at the top of FX Capara list when it comes to dealing with that, If you were going to outsource a starter that is probably something you should have informed me when he called to get the approval. I don't believe you outsourced it either because from the time he initially called me to diagnose the issue til the time he called to tell me my vehicle was done was all in a 45 min period. I dont know who you are use to dealing with but I assure you this matter will not go away and you will not sit here and tell lies on me on this transation! How do your mechanic stay late when you guys close at 6 and my vehicle was done at 430 pm friday! Again another lie [redacted]! I never mentioned I needed my vehicle back in a rush so where did you get that lie? If I was in a rush for my vehicle I would have picked it up that same afternoon! I picked my vehicle up sat around noon. I never stated [redacted] quoted me any labor rates, If you read the complaint properly I stated what tim told me and what time had wrote down on the paperwork when I picked up my vehicle! It seems you are trying to make me out to be some type of liar and I really don't appreciate that. As a Soldier in this community I am disgusted with you all buisness practices and the treatment of your customers. I will not sit here and play these he say/ she say games with FX Capara about what I paid for and the lies and fraud you have committed. I will attempt to resolve this issue one more time with corporate before I contact the [redacted] Legal office for assistance with my issue. I am not crazy I know that was has been done is not ethical or legal in any way. Even if I don't get my money back I will ensure my story is heard and all Soldiers know that FX Capara rips military personnel off. Social media is very powerful and please don't take this as a threat because I am simply giving you a courtesy of letting you know my next move if we can't come to some type of agreemeent and this company rights its wrong. If you prefer to contact me via phone for a better understanding of what took place that day please feel free to do so because everything you stated in wrong and a lie. Thanks for your time!
Regards,
[redacted]
I apologize for the delay in responding to Mr. [redacted]'s complaint. I have been away dealing with my wife's advance breast cancer.
Attached is all the history and documentation on Mr. [redacted]'s 2004 [redacted].
After I thoroughly reviewed the documentation, I can not see how we would have gotten this...
complaint, being we have never been
involved in Mr. [redacted]'s Harness problem till just recently when he came in with his complaint on 9/2/2014. RO attached.
Even though somewhere along the line Mr. [redacted] had someone replace his wiring harness with an aftermarket harness, and not
a original **-OEM harness, our Service Manager "[redacted]", in good faith, put a request into ** for any type of assistance they
could lend Mr. [redacted] to assist in correcting Mr. [redacted]'s wiring harness issue.
Unfortunately ** will not cove any aftermarket harness, and with over 164,000 miles on his [redacted] now, it is far beyond **'s goodwill
policy.
We would be more then glad to work with Mr. [redacted] in giving him a fair price to replace his harness with a correct **-OEM harness, but other
then that, there is no way we can assist in getting ** to intervene with any assistance.
Mr. [redacted] is always welcome to call me and discuss his concern.
Respectfully
[redacted]
F.X. Caprara Corporate
Good afternoon.I am responding to Mr. [redacted]'s complaint with the Revdex.com.Mr. [redacted]s 2013 [redacted] was towed into our [redacted] service department with a "WRONG KEY - NO START" complaint.After having our technician due a through electronic diagnostic check on Mr. [redacted]'s [redacted], he found that the...
electronic key had indeed failed.Being Mr. [redacted] had 37,181 miles on it when it came into our Service department, which was out of the Manufactures 3 years or 36,000 mile exclusionary warranty, which would have covered the key, and the 5/100 powertrain warranty that also comes with Mr. [redacted]s [redacted], does not cover this repair,the expense to correct Mr, [redacted]s problem would be his responsibility.Even though Mr. [redacted] did not purchase his 2013 [redacted] from us, and his [redacted] has never been into our service department previously, our Service Director,Mr. [redacted], was still able to work with [redacted]'s Customer Care Center in lending assistance in the expense with Mr. [redacted]'s with his new key replacement. & programming.Where Mr. [redacted] should have been charged $166.48 for this repair, Mr. [redacted] only had to pay half of the Bill and was only charged $83.24 ( Copy of Repair Order attached)This should close Mr. [redacted]s complaint with the Revdex.com.Thank You.
I am responding to Mr. [redacted]'s complaint with the Revdex.com in reference of paying off his 2000 [redacted] Pickup that he had traded into us. When Mr. [redacted] had traded his truck into us, we were in the process of switching over to a completely new computer system, and by some error within the new...
computer system, Mr. [redacted]'s close out information on his 2000 [redacted], did not transfer over to the new system, and inadvertently did not get paid off., as our system was showing no closeout due on Mr. [redacted]'s trade-in. Our office Manager at our [redacted] store, Jen B., just recently had called [redacted] Credit Union to get a lien release for the truck Mr. [redacted] had trade-in, and found that there was a closeout due [redacted] Credit Union. Attached is a copy of the check Jen is sending out to [redacted] Credit Union to closeout Mr. [redacted]'s loan with [redacted]. We apologize for any inconvenience to Mr. [redacted], and all he would have had to do, was call the main office at our [redacted] store and question why his loan was still open with [redacted] Credit Union, and this would have been resolved his concern much sooner. Mr. [redacted] does not owe on two trucks, and once again our apologizes. Respectfully Ron L. F.X. Caprara Corporate
I apologize for the delay in responding back to this complaint, but our office manager at our [redacted] store, "Stephanie T.", who has been in communication with Mr. [redacted] in reference to his complaint of having to pay extra interest on his loan until his lien holder was filed correctly on his...
new title, has been waiting for documentation from Mr. [redacted], so I've been waiting to respond until Mr. [redacted] had produced the documentation we need to reimburse him for his inconvenience. Due to an error on our part we are going to reimburse Mr. [redacted] for the extra interest on his loan he had to pay, while the lien was being corrected & filed properly, and Stephanie is just waiting for Mr. [redacted] to provide her with the paperwork showing the exact amount of interest he was overcharged from his bank so we can reimburse him correctly Mr. [redacted] was in the process of gathering that information for Stephanie and once we have it, we will reimburse Mr. [redacted]. This should close this complaint with the Revdex.com. Respectfully Ron L. F.X. Caprara Corporate
First: I wanted to apologize for the delay in responding back on Mr. [redacted]'s complaint. My wife had just completed 36 rounds of radiation to treat her advance breast cancer, and I had taken her on a trip for 10 days to give her a break from all her cancer trips and treatments. While I...
was away, [redacted] himself got with Mr. [redacted] to personally resolve Mr. [redacted]'s complaint with F.X. Caprara he had filed with the Revdex.com. Mr. [redacted] dropped his truck off to [redacted] on Wednesday 5-6-2015, and [redacted] made sure he completed all the items he and Mr. [redacted] had agreed upon. Mr. [redacted] picked his truck back up on Friday 5-8-2015, and relayed to [redacted] he was completely satisfied with [redacted] resolving his issues that he had with F.X. Caprara. [redacted] has placed a follow up call on 5-12-2015 to Mr. [redacted] to insure he is still very satisfied. [redacted] F.X. Caprara Corporate
This letter is in response to complaint ID: [redacted] from [redacted] in regards to his 2015 [redacted]. As of this time all verified manufacturer defects have been addressed per FCA guidelines. Every due diligence has been made by this dealership for Mr. [redacted] to include repairs made on his...
vehicle under goodwill (as the base manufacturer warranty has expired), and the making of two car payments for any inconvenience. Mr. [redacted] has been provided alternate transportation any time that his vehicle has been to this dealership at either the manufacturer's or dealership's expense. Our records certainly do not indicate that the vehicle has been in the shop for 2 to 3 weeks a month as he has indicated in his response. FX Caprara makes every effort to satisfy all our customer's and I can assure you that this has taken place with Mr. [redacted]. Please contact our Service Director, Chris R. at either ###-###-####, or [redacted].com with
any questions or concerns. Sincerely, Christopher R. Service Director FX Caprara Car Companies
After receiving this complaint on Monday 11/11/2014, I had our Service Director for the F.X. Caprara Car Companies, Mr. [redacted], reach out to Mr. [redacted] & Mr. [redacted].
Mr. [redacted] was able to get ahold of Mr. [redacted]'s on Tuesday 11/12/2014 at 10:15am.
Mr. [redacted]'s told Mr. [redacted] that the...
2010 [redacted] while he was driving up north started spitting out coolant, and over heating, and the check engine light had come on, and that
the [redacted] was now at a repair facility in [redacted], NY.
We looked up Mr [redacted]'s account and found that Mr. [redacted]'s had purchased an extended warranty for his 2010 [redacted] when he purchased the [redacted] from us, which may have covered this repair.
Apparently Mr. [redacted]'s had forgotten he had purchased this additional protection, and apparently the repair facility never called the claim into the warranty company and went ahead with the repairs.
Mr. [redacted]'s relayed to Mr. [redacted] that the vehicle had been towed to the repair facility and the repair bill would be $230.00 plus the towing to correct Mr. [redacted]'s overheating situation.
Being the repair had never been called into the extended warranty company, Mr. [redacted] got with our [redacted], Mr. [redacted], to see if we could assist Mr. [redacted]'s in his expense for this repair.
Mr. [redacted]'s in good faith, instructed Mr. [redacted] to have Mr. [redacted]'s bring his receipt for the $230.00 repair, and the tow bill receipt, and he would see that Mr. [redacted]'s was reimbursed for this repair.
Mr. [redacted]'s was suppose to be picking back up the [redacted] from the repair facility this Friday 11/14/2014, and would get the receipts to Mr. [redacted] at his earliest convenience.
Also when Mr. [redacted]'s comes in with the receipts, we would once again relook at Mr. [redacted]'s complaint on his brakes with the [redacted], which back on 9/24/2014 @ 67,298 miles, we installed
(4) new Brake Rotors to correct Mr. [redacted]'s complaint at that time, and we did not charge Mr. [redacted]'s for the New Brake Rotors or the labor to replace them.
Mr. [redacted] assured Mr. [redacted]'s when he comes in, we will once again look at his brakes to see what is causing his new brake issue complaint.
We pride ourselves at F.X. Caprara Car Companies in working hand in hand with our customers, and certainly I am available to chat with Mr. [redacted]'s or Mr. [redacted]'s at anytime.
Respectfully
[redacted]
F.X. Caprara Corporate
I apologize for the delay in responding to this complaint. I have been away on unexpected family matters. Once I initially received this complaint, I got with our [redacted] Service Manager, Jason P., to find out exactly what was the issue with Ms. [redacted]'s [redacted]. Being the vehicle had...
originally been a Canadian vehicle, we had installed a new U.S. instrument cluster which was defective creating the issues Ms. [redacted] was having with her [redacted]. We reordered another U.S. instrument cluster along with a new control module and once we got the replacement cluster we installed it and thoroughly checked to make sure that the cluster was working correctly, which resolved all of Ms. [redacted]'s other problems. She picked back up her [redacted] the week of 6/20/2016. All the time we had Ms. [redacted]'s [redacted], she was provided courtesy transportation from F.X. Caprara. This should resolve this complaint with the Revdex.com. Respectfully - Ron L. / F.X. Caprara Corporate.
This issue has been reviewed with the customer several times. the vehicle history, vehicle computer, train of ownership, Manufacturer history and [redacted] history all verify that the vehicle's odometer is accurate and without discrepancy. Customer's complaint has no basis or merit.
This letter is the second response to [redacted], from [redacted] in regards to his 2015 [redacted]. As per the initial response all verified manufacturer defects have been addressed per FCA guidelines. Every due diligence has been made to duplicate any customer concerns by this dealership. This dealership has at no time noted any manufacturer defects with the side doors. The complaint about the vehicle being "jumpy" appears to be a concern that was not mentioned to this dealership. Customer did express a concern that the vehicle was shaking and whining all the time on 06/08/2016 with 8.925 miles at which time there was no manufacturer defect noted with the vehicle. No driveability related issues were mentioned on the three following visits by the customer. The customer did show virtually all interior seat mounting bolts to myself that are simple oxidation that are well within normal. Again, in the event that Mr. [redacted] believes he has a manufacturer defect with his vehicle we will certainly continue to take every step to address his concern. Mr. [redacted] also has the ability to have any [redacted] dealer inspect vehicle for any warrantable concerns that he may have. Please contact our Service Director, Chris R. at either ###-###-####, or [redacted].com with any questions or concerns. Sincerely, Christopher R.
Revdex.com spoke to Scott at business and the following was relayed: The individual looked at multiple different vehicles on the lot. He was not willing to come inside the dealership and there is no paperwork or anything that we have that anything was agreed to. It appears there was a misunderstanding or confusion somewhere with all the different vehicles looked at. He showed up here with a check and insurance cars for a specific vehicle. We do not know where he got that price. We can not sell a car that cost us $17,000 for $10,000. We did offer to help him with the financing. We would like to help him if possible.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Everything that [redacted] pointed out are all lies and I don't know where he is getting his facts from. First of all that was not my only vehicle so I would like to know who got you that information because it is surely wrong! This statement is filled with all sorts of lies and I don't even know why I am waisting my time replying back to it. I noticed he never addressed my concerns of how poorly I was treated at the store so again I guess customer service is not at the top of FX Capara list when it comes to dealing with that, If you were going to outsource a starter that is probably something you should have informed me when he called to get the approval. I don't believe you outsourced it either because from the time he initially called me to diagnose the issue til the time he called to tell me my vehicle was done was all in a 45 min period. I dont know who you are use to dealing with but I assure you this matter will not go away and you will not sit here and tell lies on me on this transation! How do your mechanic stay late when you guys close at 6 and my vehicle was done at 430 pm friday! Again another lie [redacted]! I never mentioned I needed my vehicle back in a rush so where did you get that lie? If I was in a rush for my vehicle I would have picked it up that same afternoon! I picked my vehicle up sat around noon. I never stated [redacted] quoted me any labor rates, If you read the complaint properly I stated what tim told me and what time had wrote down on the paperwork when I picked up my vehicle! It seems you are trying to make me out to be some type of liar and I really don't appreciate that. As a Soldier in this community I am disgusted with you all buisness practices and the treatment of your customers. I will not sit here and play these he say/ she say games with FX Capara about what I paid for and the lies and fraud you have committed. I will attempt to resolve this issue one more time with corporate before I contact the [redacted] Legal office for assistance with my issue. I am not crazy I know that was has been done is not ethical or legal in any way. Even if I don't get my money back I will ensure my story is heard and all Soldiers know that FX Capara rips military personnel off. Social media is very powerful and please don't take this as a threat because I am simply giving you a courtesy of letting you know my next move if we can't come to some type of agreemeent and this company rights its wrong. If you prefer to contact me via phone for a better understanding of what took place that day please feel free to do so because everything you stated in wrong and a lie. Thanks for your time!
Regards,
[redacted]
I apologize for the delay in responding to Mr. [redacted]'s complaint. I have been away dealing with my wife's advance breast cancer.
Attached is all the history and documentation on Mr. [redacted]'s 2004 [redacted].
After I thoroughly reviewed the documentation, I can not see how we would have gotten this...
complaint, being we have never been
involved in Mr. [redacted]'s Harness problem till just recently when he came in with his complaint on 9/2/2014. RO attached.
Even though somewhere along the line Mr. [redacted] had someone replace his wiring harness with an aftermarket harness, and not
a original **-OEM harness, our Service Manager "[redacted]", in good faith, put a request into ** for any type of assistance they
could lend Mr. [redacted] to assist in correcting Mr. [redacted]'s wiring harness issue.
Unfortunately ** will not cove any aftermarket harness, and with over 164,000 miles on his [redacted] now, it is far beyond **'s goodwill
policy.
We would be more then glad to work with Mr. [redacted] in giving him a fair price to replace his harness with a correct **-OEM harness, but other
then that, there is no way we can assist in getting ** to intervene with any assistance.
Mr. [redacted] is always welcome to call me and discuss his concern.
Respectfully
[redacted]
F.X. Caprara Corporate
Good afternoon.I am responding to Mr. [redacted]'s complaint with the Revdex.com.Mr. [redacted]s 2013 [redacted] was towed into our [redacted] service department with a "WRONG KEY - NO START" complaint.After having our technician due a through electronic diagnostic check on Mr. [redacted]'s [redacted], he found that the...
electronic key had indeed failed.Being Mr. [redacted] had 37,181 miles on it when it came into our Service department, which was out of the Manufactures 3 years or 36,000 mile exclusionary warranty, which would have covered the key, and the 5/100 powertrain warranty that also comes with Mr. [redacted]s [redacted], does not cover this repair,the expense to correct Mr, [redacted]s problem would be his responsibility.Even though Mr. [redacted] did not purchase his 2013 [redacted] from us, and his [redacted] has never been into our service department previously, our Service Director,Mr. [redacted], was still able to work with [redacted]'s Customer Care Center in lending assistance in the expense with Mr. [redacted]'s with his new key replacement. & programming.Where Mr. [redacted] should have been charged $166.48 for this repair, Mr. [redacted] only had to pay half of the Bill and was only charged $83.24 ( Copy of Repair Order attached)This should close Mr. [redacted]s complaint with the Revdex.com.Thank You.
I am responding to Mr. [redacted]'s complaint with the Revdex.com in reference of paying off his 2000 [redacted] Pickup that he had traded into us. When Mr. [redacted] had traded his truck into us, we were in the process of switching over to a completely new computer system, and by some error within the new...
computer system, Mr. [redacted]'s close out information on his 2000 [redacted], did not transfer over to the new system, and inadvertently did not get paid off., as our system was showing no closeout due on Mr. [redacted]'s trade-in. Our office Manager at our [redacted] store, Jen B., just recently had called [redacted] Credit Union to get a lien release for the truck Mr. [redacted] had trade-in, and found that there was a closeout due [redacted] Credit Union. Attached is a copy of the check Jen is sending out to [redacted] Credit Union to closeout Mr. [redacted]'s loan with [redacted]. We apologize for any inconvenience to Mr. [redacted], and all he would have had to do, was call the main office at our [redacted] store and question why his loan was still open with [redacted] Credit Union, and this would have been resolved his concern much sooner. Mr. [redacted] does not owe on two trucks, and once again our apologizes. Respectfully Ron L. F.X. Caprara Corporate
I apologize for the delay in responding back to this complaint, but our office manager at our [redacted] store, "Stephanie T.", who has been in communication with Mr. [redacted] in reference to his complaint of having to pay extra interest on his loan until his lien holder was filed correctly on his...
new title, has been waiting for documentation from Mr. [redacted], so I've been waiting to respond until Mr. [redacted] had produced the documentation we need to reimburse him for his inconvenience. Due to an error on our part we are going to reimburse Mr. [redacted] for the extra interest on his loan he had to pay, while the lien was being corrected & filed properly, and Stephanie is just waiting for Mr. [redacted] to provide her with the paperwork showing the exact amount of interest he was overcharged from his bank so we can reimburse him correctly Mr. [redacted] was in the process of gathering that information for Stephanie and once we have it, we will reimburse Mr. [redacted]. This should close this complaint with the Revdex.com. Respectfully Ron L. F.X. Caprara Corporate
First: I wanted to apologize for the delay in responding back on Mr. [redacted]'s complaint. My wife had just completed 36 rounds of radiation to treat her advance breast cancer, and I had taken her on a trip for 10 days to give her a break from all her cancer trips and treatments. While I...
was away, [redacted] himself got with Mr. [redacted] to personally resolve Mr. [redacted]'s complaint with F.X. Caprara he had filed with the Revdex.com. Mr. [redacted] dropped his truck off to [redacted] on Wednesday 5-6-2015, and [redacted] made sure he completed all the items he and Mr. [redacted] had agreed upon. Mr. [redacted] picked his truck back up on Friday 5-8-2015, and relayed to [redacted] he was completely satisfied with [redacted] resolving his issues that he had with F.X. Caprara. [redacted] has placed a follow up call on 5-12-2015 to Mr. [redacted] to insure he is still very satisfied. [redacted] F.X. Caprara Corporate
This letter is in response to complaint ID: [redacted] from [redacted] in regards to his 2015 [redacted]. As of this time all verified manufacturer defects have been addressed per FCA guidelines. Every due diligence has been made by this dealership for Mr. [redacted] to include repairs made on his...
vehicle under goodwill (as the base manufacturer warranty has expired), and the making of two car payments for any inconvenience. Mr. [redacted] has been provided alternate transportation any time that his vehicle has been to this dealership at either the manufacturer's or dealership's expense. Our records certainly do not indicate that the vehicle has been in the shop for 2 to 3 weeks a month as he has indicated in his response. FX Caprara makes every effort to satisfy all our customer's and I can assure you that this has taken place with Mr. [redacted]. Please contact our Service Director, Chris R. at either ###-###-####, or [redacted].com with
any questions or concerns. Sincerely, Christopher R. Service Director FX Caprara Car Companies
After receiving this complaint on Monday 11/11/2014, I had our Service Director for the F.X. Caprara Car Companies, Mr. [redacted], reach out to Mr. [redacted] & Mr. [redacted].
Mr. [redacted] was able to get ahold of Mr. [redacted]'s on Tuesday 11/12/2014 at 10:15am.
Mr. [redacted]'s told Mr. [redacted] that the...
2010 [redacted] while he was driving up north started spitting out coolant, and over heating, and the check engine light had come on, and that
the [redacted] was now at a repair facility in [redacted], NY.
We looked up Mr [redacted]'s account and found that Mr. [redacted]'s had purchased an extended warranty for his 2010 [redacted] when he purchased the [redacted] from us, which may have covered this repair.
Apparently Mr. [redacted]'s had forgotten he had purchased this additional protection, and apparently the repair facility never called the claim into the warranty company and went ahead with the repairs.
Mr. [redacted]'s relayed to Mr. [redacted] that the vehicle had been towed to the repair facility and the repair bill would be $230.00 plus the towing to correct Mr. [redacted]'s overheating situation.
Being the repair had never been called into the extended warranty company, Mr. [redacted] got with our [redacted], Mr. [redacted], to see if we could assist Mr. [redacted]'s in his expense for this repair.
Mr. [redacted]'s in good faith, instructed Mr. [redacted] to have Mr. [redacted]'s bring his receipt for the $230.00 repair, and the tow bill receipt, and he would see that Mr. [redacted]'s was reimbursed for this repair.
Mr. [redacted]'s was suppose to be picking back up the [redacted] from the repair facility this Friday 11/14/2014, and would get the receipts to Mr. [redacted] at his earliest convenience.
Also when Mr. [redacted]'s comes in with the receipts, we would once again relook at Mr. [redacted]'s complaint on his brakes with the [redacted], which back on 9/24/2014 @ 67,298 miles, we installed
(4) new Brake Rotors to correct Mr. [redacted]'s complaint at that time, and we did not charge Mr. [redacted]'s for the New Brake Rotors or the labor to replace them.
Mr. [redacted] assured Mr. [redacted]'s when he comes in, we will once again look at his brakes to see what is causing his new brake issue complaint.
We pride ourselves at F.X. Caprara Car Companies in working hand in hand with our customers, and certainly I am available to chat with Mr. [redacted]'s or Mr. [redacted]'s at anytime.
Respectfully
[redacted]
F.X. Caprara Corporate
I apologize for the delay in responding to this complaint. I have been away on unexpected family matters. Once I initially received this complaint, I got with our [redacted] Service Manager, Jason P., to find out exactly what was the issue with Ms. [redacted]'s [redacted]. Being the vehicle had...
originally been a Canadian vehicle, we had installed a new U.S. instrument cluster which was defective creating the issues Ms. [redacted] was having with her [redacted]. We reordered another U.S. instrument cluster along with a new control module and once we got the replacement cluster we installed it and thoroughly checked to make sure that the cluster was working correctly, which resolved all of Ms. [redacted]'s other problems. She picked back up her [redacted] the week of 6/20/2016. All the time we had Ms. [redacted]'s [redacted], she was provided courtesy transportation from F.X. Caprara. This should resolve this complaint with the Revdex.com. Respectfully - Ron L. / F.X. Caprara Corporate.