G C I Reviews (50)
Review: My problem with GCI, is that the data service in the rural communities in the YK Delta are unreasonably slow. We moved from Montana (far from somewhere where data works perfectly), and got to Bethel, AK in September. Since GCI has a complete monopoly on cell phones, cable, and internet out here (which is a HUGE issue in the first place), we were forced to switch from [redacted]. When we picked out our phones we are informed that the data package is required for the phones that we chose. Ok, thats normal. Well we picked a data plan that closely resembled what we had previously had. The representative at GCI was more than happy to accomodate us with a 3GB data plan for each device. The issue is that GCI's networks out here are so completely inferior that we could never utilize 3GB of data usage per phone if we sat all month long trying to watch movies. In the last 3 months that we have had their service, I have managed to scrape 77MB, 351MB, and 317MB out of their data network. So overall I can get an average of 8% of my money out of their crappy network. I called to complain about a few issues, and I believe that I am being switched down to a 1GB plan on each phone, though I have yet to confirm that on a billing statement. So under that policy I would be consuming on average less than 25% of my possible usage. And I would like to stress that I AM TRYING to utilize the data when possible. Unfortunately at my house I get absolutely no data service. When working I get it very spotty.
Review: January 24, 2014
Review: I would like to complain about the high prices and below standard services that are provided. Here in bush AK, we are charged more for everything that people in ANchorage are charged for, yet we don't get everything that we should. For cell service- I am paying for the data plan so I can use my phone when I am away from wireless.....yet it doesn't ever load when I need to look up something. Over time my email will udate, but it's hours after the actual email was received. We pay for this service, yet we aren't getting it. TV/cable- we pay for local state channels, but we aren't getting them.
Review: Billing, contract and refundIn August 2013, I signed a 2-year contract for the cellular service, with three phones on the same account. One was the "main" number with Alaska800 plan @$29.99/month, and two others were on a partner fee of $9.99/mo. Later, I moved all three accounts under my business' name. I was told that the service will be exactly the same. In December of 2013, I asked to change the plan to the Nationwide500 in order to avoid expensive roaming. In January 2014, I called GCI and asked to reinstate the Alaska800 on my account (all 3 phones). GCI did not switch all three phone numbers back to the Alaska800 as I requested. Instead, they only switched two lines, leaving the third phone (a partner phone on a $9.99 fee) on the Nationwide500 ($39.99/month). So, for the period from January 2014 till now they were charging me for unsolicited service $39.99 plus fees. This is at least $30/month overcharge. Without warning, we stopped receiving messages about cellular data overuse. I understand that GCI voluntarily provides this service, but the cancellation was not announced. That caused an overuse and an extra fee of $150. When I asked why she did not receive the warning, GCI representative told me that "we don't send warnings to business accounts." As I mentioned before, I was told that the service will be exactly the same and was not given any notices about service changes when switching to business. I called GCI 10/07/14 and requested a refund of $300 for the unsolicited service, a switch back to the Alaska800 or Nationwide500 plan for all three phones with the $29.99 "main" phone fee plus two additional lines at $9.99. They told me that they no longer offer this plan (that is written in my contract) so I will need to have separate plans for each phone, minimum $29.99/mo, an increase of $40/month in comparison with original terms of the 2-year contract. The contract will remain in effect till August 2015. So I see no reason why I can not have my original plan terms back.
Review: Lack of NBC channel to rural Alaskans, Bethel specifically. Not seeming to change any time soon. GCI not talking to [redacted] not talking to GCI. Each blaming the other. Would never get away with this if it wasn't to rural customers where we have very few options for TV carriers.Desired Settlement: Get back NBC to rural folks.
Review: I signed up for internet service with GCI. I had service for 2.5 months and started off with 100 gigs a month. My husband and I are the only internet users in the household and we both are gone 12 hours of the day we also sleep around 8 hours of the day. We use the internet on average 3 hours a day. We stream on average 4 standard definition movies a week and do very mild internet surfing. The first month we were close to going over the allowable usage so we upped the plan the second month we were close to going over the allowable usage so we upped the plan to the maximum usage limits of 300 gigs. The last month we were very close to going over 300 gigs. Our internet usage never changed yet GCI claimed we were using massive amounts of internet. According to GCI's website usage calculator found at the following web address http://www.gci.com/internet/estimate-your-monthly-broadband-usage to use 300 gigs we would have had to stream 19 high definition movies a month, view 195 web pages a day, stream 12 hours of music a day, download 98 pictures a day and download 49 email attachments. This is 10X more then our usage for the month yet we are reaching 300 gigs. I complained on several occassions to customer service on the phone and in person and they told me that they were unable to give me details on the usage. Our internet is password protected, our two computers have virus scanning software and we do not have any data using appliance that are on during the day while we are at work. GCI please explain details of how this is possible, I feel that your data calculations are fraudulent and that your company wanted me to continue to upgrade my service to receive higher premiums.Desired Settlement: I feel that it is only fair that I do not have to pay for my last bill due to false advertisement claims.
Review: My complaint is with gci billing practices. I have had times when I call in to pay my bill to pay the amount due then I find my services are cut off due to that I didn't pay the full amount even when I call in to talk with a billing rep. I've had times where they keep a balance of as little as $0.16. When this happen they so call credit my bill to the next month which has me paying less then on the following period I have a much hight bill. On ave I pay about 96.00 per mo for Internet. Today I have them demanding $240. The Inconsistent billing is outraged and just needs to stop.
Review: I switched my mobile phone service from [redacted] to GCI in April 2014. I ported my cellular telephone number from [redacted] to GCI and began prepaid cellular telephone service in April 2014 by signing up at the GCI store in Juneau, Alaska. I was paying for the service regularly. Some of the transactions were performed by credit card and many were done with cash. My last transaction to purchase prepaid airtime was done with cash at the GCI Store in Fairbanks, Alaska. I have recently moved back to Alberta Canada and I have no GSM cellular service where I now reside. I contacted GCI on Sunday, 7 September 2014 to disconnect the service and request a refund for the remaining credit that I have with GCI. My account number with GCI is XXXXXXXXX. The previous cellular telephone number was (XXX) XXX-XXXX and the account credit is $37.00USD. I was told by a GCI customer service supervisor that the credit was non-refundable and I could not receive it back. I further explained to the supervisor that I have returned to Canada on a full time basis and I did not have any intention to resume service with them. I further expressed to her that I am currently in Alaska until the end of the week and I would be glad to pick up the refund at a local GCI store, but she told me that I still was not entitled to a refund for the remaining credit. I feel that the act of retaining my money is theft and should not be tolerated.Desired Settlement: I am seeking a complete refund of the remaining credit that I have in the amount of thirty seven dollars ($37.00USD) and in a timely manner. Furthermore, I am also asking for GCI to make it POLICY for all customer service representatives to promptly inform customers that purchasing voucher for prepaid cellular service is NON-REFUNDABLE.
Review: Apparently in 2008 GCI sent me to collections regarding a bill I never received. When I went back to their company in the past year to open a different product account, I was told that I need to pay for this bill & did so a year ago. This has shown up on my credit report. I have attempted multiple times to resolve this with them over the phone & have been unsuccesful.Desired Settlement: I would request that they remove the negative information from my credit report as account paid in full. As well as send me a letter stating it has been removed from the credit report & that it is not a negative on my report as account has been paid in full.
Review: GCI's Customer Service Specialists do not provide consumers with written contracts in compliance with the Alaska Consumer Protection Act, AS 45.50.471.2.13. Specifically, the Term Agreement For GCI TV (G-Series) was not provided until it was requested and the specialist had difficulty locating a copy even though they are required to be given to every consumer. The Term Agreement did not include the required name and address of the seller nor the name and address of the organization that the seller represents. It did not specify any of the terms and conditions of the sale, and did not include a description of the goods or services in any language, let alone readable, clear, and unambiguous language. The store manager stapled a sales flyer to the Term Agreement and wrote "see attached for notes" and considered that as an extension of the agreement. GCI also considers a six page Notice of Amendment to GCI Residential Cable TV Terms and Conditions as part of the agreement even though it is not provided by the specialists at the time of sale. Thus the Term agreement does not state the beginning date, ending date, rate for service, specification of the service, additional costs and fees, billing dates, or payment due dates. Nor does it state you are now forced to accept binding arbitration. As for the multi-colored flyer, the BIG NEWS is 203 channels for $29.99 a month, except for that asterisk and the very fine print at the bottom of the page mentioning G-Series plans increase for months 13-24. In this case to $54.99 a month for a true cost of $42.49 a month for the 24 month term. AS 45.50.471.2.12. prohibits employing deception, misrepresentation, or knowingly concealing, or suppressing a material fact in connection with the sale or advertisement of services. As 45.50.471.1. states "...unfair or deceptive acts or practices in the conduct of trade or commerce are declared to be unlawful." The Attorney General's Office is responsible for investigation and prosecution.Desired Settlement: GCI is to acknowledge its violations of As 45.50.471.2.10.-13. GCI shall issue all consumers, whether online, telephonic, in store or at a kiosk, written contracts meeting all of the conditions of the Alaska Consumer Protection Act specifying all of the terms and conditions in readable, clear, and unambiguous language. GCI is to cease issuing advertisements employing deception, misrepresentation, concealment, suppression, or omitting material facts. GCI is to provide training on unlawful acts under the Alaska Consumer Protection Act to all employees who interact with the public, whether in person or through written communications, solicitations, or advertisements and certify each employee's completion of the training. These conditions are to apply to all services provided by GCI, including but not limited to land line telephone service, video TV service, internet service, and cellular telephone service.
Review: When I returned equipment money was withdrawn from my account and left a negative balance of 150 dollars on my account which was on a debit card that was cancelled due to the hacking of [redacted] and our banking institution cancelled and reissued all new cards... The GCI employees refuse to make any restitution of any form because I don't have that card anymore. It's been over a year and they have promised me many times on multiple occasions that the refund would happen after we go round and round about me not knowing the number of the account the card was..it's still the same bank and account and only the last 3 numbers have changed. My address is still the same for 25 years and they assure me each time the refund will be in a few weeks...Desired Settlement: I want my closed account to not have a negative 150 dollars that they owe me and know it...
Review: I have been with this company for 6 years due to them having a monopoly in the city where I lived and have filed numerous complaints with them. Because of a serious failure to provide decent cellular service I cannot complete calls for work or everyday correspondence with family and friends. My internet from them is just as unreliable. When I have contacted their technicians to address the issue they have not contacted me back or given any verification that something has been done. I have filed over a dozen complaints with their techs in the last year. Yesterday I finally got so frustrated with the terrible service I told them I wanted to cancel my contract due to their inability to provide their advertised service. They proceeded to tell me they only had two complaints on file from me and that I hadn\'t contacted them in months and therefore I had no valid reason to cancel. I was then told that if I had a problem with their tech department I needed to contact them and handle it myself. Desired Settlement: I would like to be released from my cellular contract immediately.
Review: I terminated my service with GCI back in 10/2013 in person at the satellite branch in [redacted]. This was due to signing up with [redacted]. When I received my fist bill after I termindated it, I called and was informed it was taken cared of.
Review: Automated payment service failed, was contacted by phone 1 week later to be told that the debt was being sent to collections by GCI. I payed them the next day in each of the 5 cases as I had not noticed the automated payment had failed. GCI in turn, never notified their Collections agency. The collections agency also put it against my credit as me having 5 accounts instead of just 2, which in itself is dumb because I had to have a separate account for tv and internet services. I have recently been doing my research and this is not only illegal from what I garner, but has caused significant financial damage to myself. Wanting to work it out before I have to fully take them to court for much more in return.Desired Settlement: $500 per account posted on my credit ($2500) and the complete removal of 3 of the postings to my credit, and the other two edited to be correct.
Review: GCI continues to charge us for cable despite several calls to them to explain that our cable is covered through our condo dues. During those calls they agree to stop charging us but then they continue to charge us. They are telling us now that we have to call again to tell them to stop and that an email won't work. We have responded that we want it in writing because they have so far not complied with our request to stop charging us. We have stopped the payment source now and they have sent us a past due notice.Desired Settlement: We would like the charges reversed and for the continued inconvenience of dealing with this, we would like payment of $250. This will cover the cost of the time it has taken to deal with this issue.
Review: my cell phone service was cut off without notice and it was enormously difficult to pay bill using customer service number for pre paid then I was cut off by [redacted] 2/25/15 9am. and then same with [redacted]Desired Settlement: DesiredSettlementID: Refund I shouldn't have to go thru this kind of stress. give a customer notice before shutting off phone this is is horrible customer service
Review: I switch from [redacted] to [redacted] and my friends that have Gci cant call me or text me I put a ticket in with [redacted] and they did a full investigation they said it was not on [redacted] end my daughter in law has GCI and they told her that it was not on Gci end I have ticket #[redacted] from [redacted] Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (Requires Explaination) Get the problem fixed
Review: Modem issues led me to upgrade to a motorola surfboard modem. Highest quality modem that can be bought and compliant with every aspect of online connectivity. GCI will not upgrade the hmac address to recognize the modem unless I pay them $500 to do so. This is the only company I have ever seen in America to do something like this. So I am forced to run inferior equipment that constantly fails to work properly without a way of fixing the problem. Desired Settlement: I want them to go onto their computer and input the serial number for the modem so it will work properly.
Review: About a year ago GCI convinced me that I could save money by having my long distance service with them. They told me that they would cancel my long distance with [redacted] They did not & I kept gettting billed. They said that I would receive a credid or a reenbersement from them for being double billed. Now they tell me that I have to send them copies of all my bills from [redacted] Nobody keeps those old bills. They originally told me that they would take care of that. They have lied to me at least 4 different times. My request is that GCI credid me with all the double billings. Thank you.