G C I Reviews (50)
Review: GCI purchased the local cell phone carrier in Unalaska, AK in approximately Nov of 2013. Since then their billing and accounts receivable systems have not worked properly. I cancelled my service because of this problem. At the time of cancellation they claimed the amount I owed was approx. $260. Since then I have made a $90 payment on 11/25/2013, $90 payment on 12/20/2013 and a $90 payment on 1/3/2014. I just received another bill for $266.18 which included a wireless service fee. The invoice number is XXX-XXXXXX. The last 4 digits of my account # is [redacted].Desired Settlement: Immediately update my account. Apply all payments made. If anything has been reported to credit bureaus I should be made aware of it immediately and GCI should correct it immediately.
Review: I moved to alaska for work and signed up for cell phone service through GCI. I had to leave alaska due to medical reasons and was being charged for a service I was unable to use. I had called multiple times to try and explain I was hospitalized and could ot use their service for the remainder of the time because I was not in the service area. No one was helpful or could lead me to some sort of resolution to be able to stop the billing. They should have let me out of the contract when I had to leave due to medical reasons. I was being charged for a service I could not useDesired Settlement: I feell they should clear my charges due and take me out of collections
Review: Earlier this year, I had 3 services at [redacted] Sitka, AK 99835. I moved in April and was told that because 2/3 of my services were billed one-month ahead - there would be a refund coming in the US Mail. Well, the total opposite occurred. They kept mailing me bills that stated yes, I was disconnected, but that I had to keep paying. I ended up getting no refunds, but did have to pay until the start of Summer. I asked for an audit - but was just told to pay.Desired Settlement: An audit and/or a refund.
Review: In May, I canceled my cable and maintained my cellphone with GCI. Because I canceled my cable in the middle of May I had a credit of $24.41 from the proration of May's bill. This was to be applied to my cellphone bill. Mistakingly, GCI attached the $24.41 as a balance OWED on my cellphone rather than a credit. Every month since then, my bill shows a balance due of $24.41 of which they have charged me a late fee on this erroneous balance due. I have called every month to have this corrected and they still have not fixed the error and refuse to do so. I called in September and talked to a supervisor. 5 months later, in October, after calling every month They applied a credit of $24.41 to my cellphone bill but this does not give me MY credit, it only fixes their error of putting a balance owed on my cellphone. To fix their error and give me my credit they should have credited me 24.41 x 2 = $48.82. I have yet to recieve my credit. I told [redacted], a Supervisor to fix it or I was leaving GCI. I have been with GCI for 13 years and this is how I'm treated over $24.41? She didn't care and said goodbye. GCI has stolen $24.41 from me and wasted many frustrating hours of my time each month to get this fixed.Desired Settlement: I want GCI to credit me my $24.41 and for my troubles, credit me 1 months free cellphone services of $115.00. GCI has stolen $24.41 from me.
Review: I purchased wifi internet service from this company for 1 week or 7 days while stating at [redacted] Unit for [redacted]. This internet did not work for the second week that it was purchased, and the speed was ABSOLUTELY horrible and not the speed as advertized when I agreed to payment. This is pitiful internet service that is actually slower than dial up.Desired Settlement: I want my $12.99 back that I was debited on 2-16-2015.
Review: My complaint is with the fact that GCI has a data use limit on their internet service. This is the first cable service that I have done business with that has such limits. I wonder if it is due to the fact that they have such a stranglehold on the cable/internet services in Alaska; that is comparable to a monopoly. We here on Fort Richardson have but one choice for our cable service: GCI.Desired Settlement: Remove data limits from all internet services.
Review: I called GCI to pay the balance due to clear our account to zero at the end of the month, (I called right on the due date) They (GCI) billing came out on X-X-XXXX which indicated that we owed more than the amount they told me. [redacted] paid to buyout the remainder of a contract to upgrade, the amount due at the time was $104.79 but GCI took that payment and applied it to a bill they say we owed them. But I called to pay for the total amount due already.Desired Settlement: GCI need to apply the $104.79 to the buyout of the contract and not use it for something not authorized by [redacted].
Review: I was in a 2 year contract with GCI for cellular service. It was a phone my boss instructed me to get, as I needed to use it for employee contacts and business. The service was terrible, most of the time my calls were either dropped mid-conversation or never reached me. I even had coworkers call me while standing right next to me, and my phone would not ring. I found GCI's cellular service subpar and not acceptable. I complained several times to customer service about this lack of service, and was told in response to "give us time to fix the problem" and "I will let my superiors know". I gave them a few months to solve this issue.
Review: I switch from [redacted] to GCI in the hopes of having cell services when I travel out of Anchorage for work. However, the first two phones had (HTC 1 and Samsung Galaxy) only worked sometime when I was in Anchorage. I had problems with receive calls, making calls, connecting to the internet, voicemail problems and dropped calls. Finally, to resolve that issue I took the Samsung Galaxy 4G phone back in and paid for an LTE Samsung that hope would resolve all the problems I have experience in the past. The worked for a while with no problem and then I start to experience the same problems I had with the previous two phone. If a called dropped and I attempt to call back I may get a fast busy signal and then I would have to wait 5 minutes before I could call. Dropped calls would occur at home, work and there are some location in the city that I just had no services. If I need to connect to the internet to look something up I may get a message that services is not available. Desired Settlement: I don't think I should have to pay for the failure of the cell services to work. When I originally looked at GCI my cell was suppose to be free with a 2 years contract. Nor, should I have to spend my time reporting the same problem to GCI. I am paying for a service and I have the expectations that it will work the way that it is suppose to work. I do not work for GCI. Enough is enough.
Review: GCI has throughput limits on internet their high speed internet connections. This is because they also have their cable television connections to sell and want to limit video services like YouTube, [redacted] and [redacted]. Their internet plans have progressively higher throughput limits, however the speed also increases with the higher limits. GCI is a monopoly in both their cable television and cable internet services which allows them to gouge their customers.Desired Settlement: Remove the throughput limits for cable internet.