G & I Homes, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11431231, and find that this resolution is satisfactory to me. 
Regards,
[redacted]
-BUT, I must say-I have heard this before from Matt B[redacted], And I know it doesn't take 5 months to order these products, so if by the 6th of June when Matt B, said it would be done, and they are no where in sight-We will take it to the next step- 6 months is way too long to waite for a fini9sh on our home[redacted]

To whom it may concern:I have attached copies of the purchase agreements and the refund check stub for the [redacted] file. We had agreed on a purchase price for the used  home (which had a few cracked windows), we offered if we had matching windows in inventory we would replace them. ...

Unfortunately our company did not have the correct window sizes to replace the cracked windows so I offered a discount on the purchase of the home, and Mr. [redacted] stated that was fair. We allowed the [redacted]'s to inspect the home after we removed carpets and skylights per their request before we signed final purchase agreement.  In the process of setting and completing home we damaged two window sashs which I sent out to be repaired. I received a negative review from Mrs. [redacted] on my store facebook page after the home was set.  I contacted Mr. [redacted] about the post and asked him if there was something that I was not aware of that needed to be corrected. There were some items that needed attention after the home was set so we went out and corrected the items that needed attention. Mr. [redacted] stated he was not aware of the post and he would have it removed.  I believe at that time the only outstanding item was the windows that, I had sent out to another company to be repaired. When G&I Homes received these windows from the glass company we went out and installed them. We did contact the [redacted]'s in reference to our final payment as our policy is, customers can not move into a home until we have received final payment. There were some items preventing them from receiving there certificate of occupancy (which prevented final payment from lender) that were not part of our contract, but items that the [redacted]'s hired their own contractors for. When we went to install the windows it was determined they had already moved into there home and we were not funded. We made a follow up phone call asking for final payment, as they had moved into their home. Mrs. [redacted] again posted another negative review, but this time,  on another one of  G&I Homes's stores facebook page. I called Mr. [redacted] asking about the second facebook post and was told, they did not appreciate that we kept calling about final payment.  I apologized for the hard feelings for contacting him for final payment, but reminded him that his family is living in a home that we were not paid in full for.   Mr. [redacted] told me as soon as they received the money from the lender he would contact me,  and then I offered to come and pick it up if need be. I received notice from the lender when the check was mailed to the customer,  I waited a week and then had to call Mr. [redacted] again. On the 16th of December Mr. [redacted]  told me they received the check earlier in the week and that they would bring the check out to G&I Homes.   I exchanged checks with Mrs. [redacted] on the 16th. I believe this complaint was originally filed before we met and exchanged checks. I have not received any complaints or items that still need attention since. I regret this was not a more positive experience for all involved.