john came to my house to come up with a solution to my basement water problem sump pump always running , bad smell when raining he gave me an estimate which was more than reasonable he and his crew showed up when they said they woulddid what they said they would and more they have been very professional through the whole process john has been there with his crew ,I have delt with many contractors this is one of the most positive experiences I have ever hadand my problem has been taken care of .as the owner of a small automotive repair shop in Rochester I know how hard it is operate a small business .John is very easy to deal with and does what he says &more
In response to the complaint made by ***
***,
Our
procedures and code of conduct are the same for everyone during this
season. We are competitively priced and
also we do have
insuranceWhen a customer calls we Google their house to see
the layoutWe give a phone quote for a certain amount as to not be running all
over for just estimates *** called
late morning and had other people there for estimates when we arrivedWhen we
are on the phone with customers that have a ranch, we tell them $800-$per
side for up and overs depending on the ice and snow amountEveryone is
differentIt is usually about $to $square foot for snow and ice
remediation and normally it is just heated spaceNo garagesSixty percent of
our business is from people who have had leaks and had someone else there
before us to do the work and the other companies came over and made channels in
the ice dam and took off a little snowWe at Top to Bottom remove all snow,
break up the ice, clear ice dams and yes we use calcium chloride for the drip
edge and guttersCalcium chloride is the only thing you can use on roofs that
is approved by all asphalt roof manufacturesWe have used this successfully
for over yearsPlus once the snow is down we use blowers to blow off the
remanding snow the best we canThen we move all the snow away from the
front/garage doorsWe always come back as a courtesyI told *** Monday or
Tuesday we would be back to check and do touch upsWe accidently left two
shovels there because it was dark when we leftWe do a second application of
the calcium chloride and we always guarantee to stop the leaks We do offer credits back for new roofs and
repairs as a coupon for more workI did return two phone calls to Lynn at Safe
Co insurance with the claim number ***I would have loved to speak
with her but she did not return my callsShe was also left a voice mail by my
office and hasn’t returned any calls from Top to Bottom
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
*** ***
John is so far off base. My house is sqft. Check the town records. The other contractors who were here were installing flooring and a new kitchen. They don't work on roofs and they were packing up to leave for the weekend - not worrying about my roof. He is just wrong about the prices other contractors are charging, but, yes I certainly should have told him to leave and not do the work. However, he had misled me on the phone and it was PM on a Friday night. He had me over a barrel and he knew itJohn does not do business ethically. The Revdex.com is remiss if you let him continue without censure and public notification of his business practices
Revdex.com spoke with the business today and John stated the following:There were men there and we were there for hours We were there on Friday night and we had planned on returning on Monday The customer became angry with us over the weekend She contacted us Monday morning and left a message and stated that she did not want us to come back She called her insurance company, and then called again and said that her insurance company told her not to let us come back She was upset that the calcium chloride was going to kill her grassWe did remove all of the snow and ice from the roof We actually had left a few shovels behind because we planned on returning on Monday Once all of the ice and snow is removed, we then have to insure that the doorways are clear and any furnace vents were clear at ground level and driveways, etcwhich involves snowblowing and manually shoveling.Her roof appeared to have multiple layers and inadequate ice shield and we believed that a new roof was necessary in the future and she was offered $1,off the cost of a new roof if we were hired to put it on
Top to bottom did extensive work on my house during May, June and July of They were very courteous, respectful and professionalThey worked 10-hour days to resolve the many problems resulting form a poor roofing job done by another rooferOwner John Geer explained every detail along the way and worked closely with my insurance adjusterMy house has never functioned so well or been as comfortableToday they adjusted a stubborn door problem with the same attention to detail and quick thorough work they exhibited for the large overhaul last yearThey are the best!
Life Time Warranty means nothingI called regarding my front step repair that was done in Sept I was told I should have called sooner-like the next yearAnd I was told it was something I must have doneThen Jonathan said he would stop by to look at it and leave a note, he never did
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
In DecI was in need of a new roof, when a good friend Highly recommended John G*** from Top To BottomJohn sat with me and was very kind, as he patiently explained the details of the work that was going to be requiredJohn was both very punctual and politeHe maintained a clean work environment at all times during the tear off and application of the new roofI was very excited upon completionI now have a BEAUTIFUL new roof, with a proper ridge vent, and added insulation to my attic areaI no longer experience those long icicles, or ice damsWe have very hard winters and I got my roof in the nick of time, and I did not require any snow removalJohn's workmanship not only offered me reassurance and peace of mind of a safe roofBut this has increased my property value as well
I am so grateful to
John G*** from Top To Bottom
*** ***
I hit the jack pot when I hired Top to Bottom Home Improvement Company My house needed major renovations from the basement to the roof and also the sunroom Owner, John Geer and his talented crew restored my home to a beautiful and safe place that I can call homeI am so thankful for their skilled craftsmanship! I would recommend Top to Bottom Construction Company to all of my family and friends! *** ***, Webster New York
In response to the complaint made by ***
***,
"> Our
procedures and code of conduct are the same for everyone during this
season. We are competitively priced and
also we do have insuranceWhen a customer calls we Google their house to see
the layoutWe give a phone quote for a certain amount as to not be running all
over for just estimates *** called
late morning and had other people there for estimates when we arrivedWhen we
are on the phone with customers that have a ranch, we tell them $800-$per
side for up and overs depending on the ice and snow amountEveryone is
differentIt is usually about $to $square foot for snow and ice
remediation and normally it is just heated spaceNo garagesSixty percent of
our business is from people who have had leaks and had someone else there
before us to do the work and the other companies came over and made channels in
the ice dam and took off a little snowWe at Top to Bottom remove all snow,
break up the ice, clear ice dams and yes we use calcium chloride for the drip
edge and guttersCalcium chloride is the only thing you can use on roofs that
is approved by all asphalt roof manufacturesWe have used this successfully
for over yearsPlus once the snow is down we use blowers to blow off the
remanding snow the best we canThen we move all the snow away from the
front/garage doorsWe always come back as a courtesyI told *** Monday or
Tuesday we would be back to check and do touch upsWe accidently left two
shovels there because it was dark when we leftWe do a second application of
the calcium chloride and we always guarantee to stop the leaks We do offer credits back for new roofs and
repairs as a coupon for more workI did return two phone calls to Lynn at Safe
Co insurance with the claim number ***I would have loved to speak
with her but she did not return my callsShe was also left a voice mail by my
office and hasn’t returned any calls from Top to Bottom
Major work done right at a competitive priceSidewalk & porch replaced with custom stamped concreteRoof tear off & replacedAll work was completed w/owner on site till complete
October 13, Revdex.comAttn: ***Re: Complaint #***
Today I received MrG*** reply to my complaintFirst, he does not address the matter of advertising his membership in NAHB and NARISecond, would you not react...not overreact to a bill that was $5,over the original quote? Excavation quote of $increased by $for removal/replacement of onecinderblock-really!Roof quote of $increased by$5221-really!
Third, he is now threatening me for cost of dumpster $When I advised him that I thought this should also be included in price of roof, he stated,"that's not how it is done in thebusiness."See enclosed bill from prior roof work....everthing was included!
Fourth, I had absolutely zero water damage in any ceiling in my house which you would expect to see if there was so much damage...if anything, according to MrGeer's reply, I needednew gutters not a new roof.
Sincerely,*** *** I see "bait and switch"!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** John Geer stated that he is an inspector for the Better Contractor's Bureau. I have since learned that there is no such position. Prior to coming to my home, he gave me an estimate of around $1000. Based on that, I rejected another contractor's estimate of around $1300. MrGeer stated that his price is competitive. He cited the prices of a contractor by the name of ***. I have since learned that ***'s rate is $per hour. Since John Geer's crew was here for approximately hour, his price is clearly not competitive. MrGeer is misrepresenting himself and providing completely erroneous estimates over the phone. His business practices are unethical and the public should be protected from contractors such as he. The other contractors who are currently doing remodeling work on my home are especially upset by his practices because they feel that he tarnishes the reputation of all contractors and makes it especially difficult for them to do business. They are feeding me some of the data that I cite in my complaint. The Revdex.com is remiss if they do not take action to protect the public from this man's conduct
John & his crew have done many jobs for me at my businessThey are honest, hard working & professional at all timesI never feel I need to hire anybody else for my home or businessMost contractors sub their work out, John does not do this which is great! You never have to wonder who is going to show up, because its always the same hard working guysJohn always takes his time to sit down & explain the work he & his crew are doingI would highly recommend Top to Bottom for all your homes needs!
Revdex.com spoke with the business today and John stated the following:
There were men there and we were there for hours We were there on Friday night and we had planned on returning on Monday The customer became angry with us over the weekend She contacted us Monday morning and left a message and stated that she did not want us to come back She called her insurance company, and then called again and said that her insurance company told her not to let us come back She was upset that the calcium chloride was going to kill her grassWe did remove all of the snow and ice from the roof We actually had left a few shovels behind because we planned on returning on Monday Once all of the ice and snow is removed, we then have to insure that the doorways are clear and any furnace vents were clear at ground level and driveways, etcwhich involves snowblowing and manually shovelingHer roof appeared to have multiple layers and inadequate ice shield and we believed that a new roof was necessary in the future and she was offered $1,off the cost of a new roof if we were hired to put it on
john came to my house to come up with a solution to my basement water problem
sump pump always running , bad smell when raining he gave me an estimate which was more than reasonable he and his crew showed up when they said they woulddid what they said they would and more they have been very professional through the whole process john has been there with his crew ,I have delt with many contractors this is one of the most positive experiences I have ever hadand my problem has been taken care of .as the owner of a small automotive repair shop in Rochester I know how hard it is operate a small business .John is very easy to deal with and does what he says &more
Top To Bottom did some great work on our basement Wonderful workers
doing full commitment to the challenge We are very pleased with Jon Geer
and his crewAll was daily so well and in a timely manner Can't say enough
for them and their commitment to duty
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***John is so far off base. My house is sqft. Check the town records. The other contractors who were here were installing flooring and a new kitchen. They don't work on roofs and they were packing up to leave for the weekend - not worrying about my roof. He is just wrong about the prices other contractors are charging, but, yes I certainly should have told him to leave and not do the work. However, he had misled me on the phone and it was PM on a Friday night. He had me over a barrel and he knew it.John does not do business ethically. The Revdex.com is remiss if you let him continue without censure and public notification of his business practices
In response to this complaint I did speak with the father in-law of *** *** and *** herself to inform them both of the price and the workWe had a seven man crew removing ice and snow from the roofThe $charged is on average what we charge per jobAny questions please call
###-###-####Thank you.*** ***
September 22, HelloI am responding to *** *** *** complaintI have faxed copies of contractsOver pictures were taken, *** *** and myself have all the
pictures of the work that was needed and doneWe were hired July 15th, we showed up on the 2nd week of SeptemberThe job was evaluated in July and we had a lot of rain in August and SeptemberI only looked at the basement at the time (July)When I got there in September, the basement was in the same condition but worse on one side (corner)As looking around outside, you could see where gutters were coming off of the house and nails were coming outLooking further, front and back gutters as well as roof showed ice damage from winter, which both *** *** *** *** confirmedThere was a lot of iceI told her her year old layer roof had no ice+H2o shield, problems with roof (see pictures)Wood was wet along the bottom and fascia boards were wet, even in September from rain and overflow, you could see where it was running down siding and some siding was loose from winter iceI explained and wrote down that if this was my house this is how I would fix it, take some money from basement (I was the lowest bid) and put towards roof and I'll try to fix bothIt will work out better if I just did basement, still all problems on told and mold on insulationSee pictures before, during and after (she has over pictures)The job stopped and they agreed we came back the next day and started roofThere was mood on wood, no vapor barrier on attic ceiling, more moldFascia rott- mold a lot of damage on top, extra charges if wanted fixedWe thought again and I always just tell people I'm showing and explaining whats wrong you don't have to fix itI would just write down and keep pictures incase down the road something happened, I don't want any problemsI suggested they call the insurance company, they did and were denied and are mad at meShe had us fix everything except attic (see invoices) she was happy when we leftI am sorry she's upset but I think she was told something that's not true and is taking it too far, as she has all the proofHer roof is fixed perfectly on main and her basement will not leak where we fixedAll work was itemized and now when winter comes she will have no problems there eitherShe denied us repairing insulation in atticSee invoice I wrote down everything before, during and after. Sincerely, John AG***
john came to my house to come up with a solution to my basement water problem sump pump always running , bad smell when raining he gave me an estimate which was more than reasonable he and his crew showed up when they said they woulddid what they said they would and more they have been very professional through the whole process john has been there with his crew ,I have delt with many contractors this is one of the most positive experiences I have ever hadand my problem has been taken care of .as the owner of a small automotive repair shop in Rochester I know how hard it is operate a small business .John is very easy to deal with and does what he says &more
In response to the complaint made by ***
***,
Our
procedures and code of conduct are the same for everyone during this
season. We are competitively priced and
also we do have
insuranceWhen a customer calls we Google their house to see
the layoutWe give a phone quote for a certain amount as to not be running all
over for just estimates *** called
late morning and had other people there for estimates when we arrivedWhen we
are on the phone with customers that have a ranch, we tell them $800-$per
side for up and overs depending on the ice and snow amountEveryone is
differentIt is usually about $to $square foot for snow and ice
remediation and normally it is just heated spaceNo garagesSixty percent of
our business is from people who have had leaks and had someone else there
before us to do the work and the other companies came over and made channels in
the ice dam and took off a little snowWe at Top to Bottom remove all snow,
break up the ice, clear ice dams and yes we use calcium chloride for the drip
edge and guttersCalcium chloride is the only thing you can use on roofs that
is approved by all asphalt roof manufacturesWe have used this successfully
for over yearsPlus once the snow is down we use blowers to blow off the
remanding snow the best we canThen we move all the snow away from the
front/garage doorsWe always come back as a courtesyI told *** Monday or
Tuesday we would be back to check and do touch upsWe accidently left two
shovels there because it was dark when we leftWe do a second application of
the calcium chloride and we always guarantee to stop the leaks We do offer credits back for new roofs and
repairs as a coupon for more workI did return two phone calls to Lynn at Safe
Co insurance with the claim number ***I would have loved to speak
with her but she did not return my callsShe was also left a voice mail by my
office and hasn’t returned any calls from Top to Bottom
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
*** ***
John is so far off base. My house is sqft. Check the town records. The other contractors who were here were installing flooring and a new kitchen. They don't work on roofs and they were packing up to leave for the weekend - not worrying about my roof. He is just wrong about the prices other contractors are charging, but, yes I certainly should have told him to leave and not do the work. However, he had misled me on the phone and it was PM on a Friday night. He had me over a barrel and he knew itJohn does not do business ethically. The Revdex.com is remiss if you let him continue without censure and public notification of his business practices
Revdex.com spoke with the business today and John stated the following:There were men there and we were there for hours We were there on Friday night and we had planned on returning on Monday The customer became angry with us over the weekend She contacted us Monday morning and left a message and stated that she did not want us to come back She called her insurance company, and then called again and said that her insurance company told her not to let us come back She was upset that the calcium chloride was going to kill her grassWe did remove all of the snow and ice from the roof We actually had left a few shovels behind because we planned on returning on Monday Once all of the ice and snow is removed, we then have to insure that the doorways are clear and any furnace vents were clear at ground level and driveways, etcwhich involves snowblowing and manually shoveling.Her roof appeared to have multiple layers and inadequate ice shield and we believed that a new roof was necessary in the future and she was offered $1,off the cost of a new roof if we were hired to put it on
Top to bottom did extensive work on my house during May, June and July of They were very courteous, respectful and professionalThey worked 10-hour days to resolve the many problems resulting form a poor roofing job done by another rooferOwner John Geer explained every detail along the way and worked closely with my insurance adjusterMy house has never functioned so well or been as comfortableToday they adjusted a stubborn door problem with the same attention to detail and quick thorough work they exhibited for the large overhaul last yearThey are the best!
Life Time Warranty means nothingI called regarding my front step repair that was done in Sept I was told I should have called sooner-like the next yearAnd I was told it was something I must have doneThen Jonathan said he would stop by to look at it and leave a note, he never did
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
In DecI was in need of a new roof, when a good friend Highly recommended John G*** from Top To BottomJohn sat with me and was very kind, as he patiently explained the details of the work that was going to be requiredJohn was both very punctual and politeHe maintained a clean work environment at all times during the tear off and application of the new roofI was very excited upon completionI now have a BEAUTIFUL new roof, with a proper ridge vent, and added insulation to my attic areaI no longer experience those long icicles, or ice damsWe have very hard winters and I got my roof in the nick of time, and I did not require any snow removalJohn's workmanship not only offered me reassurance and peace of mind of a safe roofBut this has increased my property value as well
I am so grateful to
John G*** from Top To Bottom
*** ***
I hit the jack pot when I hired Top to Bottom Home Improvement Company My house needed major renovations from the basement to the roof and also the sunroom Owner, John Geer and his talented crew restored my home to a beautiful and safe place that I can call homeI am so thankful for their skilled craftsmanship! I would recommend Top to Bottom Construction Company to all of my family and friends! *** ***, Webster New York
In response to the complaint made by ***
***,
"> Our
procedures and code of conduct are the same for everyone during this
season. We are competitively priced and
also we do have insuranceWhen a customer calls we Google their house to see
the layoutWe give a phone quote for a certain amount as to not be running all
over for just estimates *** called
late morning and had other people there for estimates when we arrivedWhen we
are on the phone with customers that have a ranch, we tell them $800-$per
side for up and overs depending on the ice and snow amountEveryone is
differentIt is usually about $to $square foot for snow and ice
remediation and normally it is just heated spaceNo garagesSixty percent of
our business is from people who have had leaks and had someone else there
before us to do the work and the other companies came over and made channels in
the ice dam and took off a little snowWe at Top to Bottom remove all snow,
break up the ice, clear ice dams and yes we use calcium chloride for the drip
edge and guttersCalcium chloride is the only thing you can use on roofs that
is approved by all asphalt roof manufacturesWe have used this successfully
for over yearsPlus once the snow is down we use blowers to blow off the
remanding snow the best we canThen we move all the snow away from the
front/garage doorsWe always come back as a courtesyI told *** Monday or
Tuesday we would be back to check and do touch upsWe accidently left two
shovels there because it was dark when we leftWe do a second application of
the calcium chloride and we always guarantee to stop the leaks We do offer credits back for new roofs and
repairs as a coupon for more workI did return two phone calls to Lynn at Safe
Co insurance with the claim number ***I would have loved to speak
with her but she did not return my callsShe was also left a voice mail by my
office and hasn’t returned any calls from Top to Bottom
Major work done right at a competitive priceSidewalk & porch replaced with custom stamped concreteRoof tear off & replacedAll work was completed w/owner on site till complete
October 13, Revdex.comAttn: ***Re: Complaint #***
Today I received MrG*** reply to my complaintFirst, he does not address the matter of advertising his membership in NAHB and NARISecond, would you not react...not overreact to a bill that was $5,over the original quote? Excavation quote of $increased by $for removal/replacement of onecinderblock-really!Roof quote of $increased by$5221-really!
Third, he is now threatening me for cost of dumpster $When I advised him that I thought this should also be included in price of roof, he stated,"that's not how it is done in thebusiness."See enclosed bill from prior roof work....everthing was included!
Fourth, I had absolutely zero water damage in any ceiling in my house which you would expect to see if there was so much damage...if anything, according to MrGeer's reply, I needednew gutters not a new roof.
Sincerely,*** *** I see "bait and switch"!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** John Geer stated that he is an inspector for the Better Contractor's Bureau. I have since learned that there is no such position. Prior to coming to my home, he gave me an estimate of around $1000. Based on that, I rejected another contractor's estimate of around $1300. MrGeer stated that his price is competitive. He cited the prices of a contractor by the name of ***. I have since learned that ***'s rate is $per hour. Since John Geer's crew was here for approximately hour, his price is clearly not competitive. MrGeer is misrepresenting himself and providing completely erroneous estimates over the phone. His business practices are unethical and the public should be protected from contractors such as he. The other contractors who are currently doing remodeling work on my home are especially upset by his practices because they feel that he tarnishes the reputation of all contractors and makes it especially difficult for them to do business. They are feeding me some of the data that I cite in my complaint. The Revdex.com is remiss if they do not take action to protect the public from this man's conduct
John & his crew have done many jobs for me at my businessThey are honest, hard working & professional at all timesI never feel I need to hire anybody else for my home or businessMost contractors sub their work out, John does not do this which is great! You never have to wonder who is going to show up, because its always the same hard working guysJohn always takes his time to sit down & explain the work he & his crew are doingI would highly recommend Top to Bottom for all your homes needs!
Revdex.com spoke with the business today and John stated the following:
There were men there and we were there for hours We were there on Friday night and we had planned on returning on Monday The customer became angry with us over the weekend She contacted us Monday morning and left a message and stated that she did not want us to come back She called her insurance company, and then called again and said that her insurance company told her not to let us come back She was upset that the calcium chloride was going to kill her grassWe did remove all of the snow and ice from the roof We actually had left a few shovels behind because we planned on returning on Monday Once all of the ice and snow is removed, we then have to insure that the doorways are clear and any furnace vents were clear at ground level and driveways, etcwhich involves snowblowing and manually shovelingHer roof appeared to have multiple layers and inadequate ice shield and we believed that a new roof was necessary in the future and she was offered $1,off the cost of a new roof if we were hired to put it on
john came to my house to come up with a solution to my basement water problem
sump pump always running , bad smell when raining he gave me an estimate which was more than reasonable he and his crew showed up when they said they woulddid what they said they would and more they have been very professional through the whole process john has been there with his crew ,I have delt with many contractors this is one of the most positive experiences I have ever hadand my problem has been taken care of .as the owner of a small automotive repair shop in Rochester I know how hard it is operate a small business .John is very easy to deal with and does what he says &more
Top To Bottom did some great work on our basement Wonderful workers
doing full commitment to the challenge We are very pleased with Jon Geer
and his crewAll was daily so well and in a timely manner Can't say enough
for them and their commitment to duty
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***John is so far off base. My house is sqft. Check the town records. The other contractors who were here were installing flooring and a new kitchen. They don't work on roofs and they were packing up to leave for the weekend - not worrying about my roof. He is just wrong about the prices other contractors are charging, but, yes I certainly should have told him to leave and not do the work. However, he had misled me on the phone and it was PM on a Friday night. He had me over a barrel and he knew it.John does not do business ethically. The Revdex.com is remiss if you let him continue without censure and public notification of his business practices
In response to this complaint I did speak with the father in-law of *** *** and *** herself to inform them both of the price and the workWe had a seven man crew removing ice and snow from the roofThe $charged is on average what we charge per jobAny questions please call
###-###-####Thank you.*** ***
September 22, HelloI am responding to *** *** *** complaintI have faxed copies of contractsOver pictures were taken, *** *** and myself have all the
pictures of the work that was needed and doneWe were hired July 15th, we showed up on the 2nd week of SeptemberThe job was evaluated in July and we had a lot of rain in August and SeptemberI only looked at the basement at the time (July)When I got there in September, the basement was in the same condition but worse on one side (corner)As looking around outside, you could see where gutters were coming off of the house and nails were coming outLooking further, front and back gutters as well as roof showed ice damage from winter, which both *** *** *** *** confirmedThere was a lot of iceI told her her year old layer roof had no ice+H2o shield, problems with roof (see pictures)Wood was wet along the bottom and fascia boards were wet, even in September from rain and overflow, you could see where it was running down siding and some siding was loose from winter iceI explained and wrote down that if this was my house this is how I would fix it, take some money from basement (I was the lowest bid) and put towards roof and I'll try to fix bothIt will work out better if I just did basement, still all problems on told and mold on insulationSee pictures before, during and after (she has over pictures)The job stopped and they agreed we came back the next day and started roofThere was mood on wood, no vapor barrier on attic ceiling, more moldFascia rott- mold a lot of damage on top, extra charges if wanted fixedWe thought again and I always just tell people I'm showing and explaining whats wrong you don't have to fix itI would just write down and keep pictures incase down the road something happened, I don't want any problemsI suggested they call the insurance company, they did and were denied and are mad at meShe had us fix everything except attic (see invoices) she was happy when we leftI am sorry she's upset but I think she was told something that's not true and is taking it too far, as she has all the proofHer roof is fixed perfectly on main and her basement will not leak where we fixedAll work was itemized and now when winter comes she will have no problems there eitherShe denied us repairing insulation in atticSee invoice I wrote down everything before, during and after. Sincerely, John AG***