I apologize that Eric promised anything of the sortHe has been let go for other reasonsHowever, the $credit is our way of apologizing Any other request for compensation would have to go through our legal / claim department, [redacted] They are a 3rd party unbiased entity that will be able to review your entire file and make a decision as to any further compensation This information is also alos located on the back of your Bill of Lading for our convenienceRespectfully,Britney H [redacted] General ManagerYBT Vanlines, Inc[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I will go through with another claim! Thank you for your time! Sincerely, [redacted]
In regards to Complaint # ***, *** ***, please find our response as follow:*** *** was quoted for exactly the items that she provided us withThe only way she could have been charged more or less is if SHE decided to take more or less Household Goods with herIn this case she decided
to ship more items than she had originally told us about and neglected to let us know there was additional itemsTherefore, she was charged accordinglyShe mentioned that the price was not what we discussed, but on the flip side, the inventory that she presented to us on pick up was not what we had discussed either.*** *** claims that she was "promised" a 3-day deliveryHowever, this is one of the first times that we have heard such a thingTo begin with, no one in our office uses the word "promise", due to the fact that we can not tell the futureWe give an "estimated" time of arrival to all of our customers This is a strict office policy.In regards to the "cashiers check hassle", it clearly states on our "Order For Service" what forms of payment we acceptWe have this in writing as well as discuss it over the telephone.When *** *** called in to complain, we did in fact provide her with a$courtesy creditWe understood that she was satisfied at that time because that is what she had told usSo, her request for a billing adjustment has already taken place.If you have any questions, please give me a call at ###-###-####.Respectfully,Britney H***Senior EstimatorGeneral ManagerYBT Vanlines, Inc.*** *** * ***
*** * ***
*** * ***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have documentation on promised deliveryWhich in writing your own agent discussed verbally over the phone and via message..it took over two weeks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me and the matter has not been resolved. I am going to dispute the claims that the items that they considered scratched and damaged were judged by the loaders. I'll agree that some of the items weren't in perfect shape, as they were 100 year old antiques. The table and chair DID however have all the legs, and the broken Vase worth over $5000.00 wasn't "scratched or damaged". The Victorian Chair had all 4 legs, and showed up with three, and when I asked the driver if the broken pieces were on the truck, he informed me that they were probably on the other truck that our items were loaded into . I don't understand why my goods had to be transfered to another trailer, as that's where I'm assuming that the stuff got wet and damaged. The Victorian Marble top table had ALL 4 legs when it was loaded into the truck. The furniture when it arrived was wet, as if it was left out in the rain. The blankets that wrapped the furniture items were soaking wet. The Vase wasn't "scratched or damaged". It was wrapped correctly with bubble wrap and packed into a box labeled "fragile/glass" All of the boxes that were labeled "glass/fragile" were smashed and had the appearance that they were run over by the truck. A lot of the boxes showed signs of entry as they were packed with clear shipping tape by me and sealed correctly. Some of the boxes had duct tape closing them, which would dictate that someone tried to re close the boxes after looking inside. I at no time used duct tape to seal the boxes, none. The shop vacuum had all the attachments with it, and when it showed up, two of the wheels were missing and the attachments besides one was missing. I tried to click on the link provided for their "claims department" to no avail. It shows up "Error 404" URL does not exist or had been moved. I want some sort of restitution, as I had to hire a separate company to shuttle my stuff to my home. I did on several occasions informed them that my location would NOT be accessable with a large trailer. Several phone calls and e-mails, and it shows up in a 53' trailer. I'm very unhappy and have been doing some research on social media and there are a lot of others that are or have the same complaints as do I. I'm going to be in touch with these people, and see if we can proceed with legal actions. Thank you for your time.
Sincerely,
[redacted]
We have delivered [redacted]’s household goods since her response. She was given a credit for any time that was outside the 30 business days as the Bill of Lading states. We kept in contact with her in regards to the move and kept her updated on the delivery either by email or phone calls. We apologize for the inconvenience we may have caused, however we are a stand up company and will continue to provide the great service that we always have. However, sometimes logistically there are unforeseen pumps in the road that our out of our control. Our deepest apologize our continuously extended, hope that you have been situated in comfort. If you feel there is more compensation required, by law, we are here to help. However we are required to direct you to the same Bill of Lading that every customer is required to abide by. Please let us know if there is anything further we can do to assist you, after the Bill of Lading requirements have been met. Sincerely, Faith D[redacted] YBT Vanlines Office Manager
[redacted] was provided with a binding estimate from our sales representative based on the information she provided to us. This estimate was based on a list of items she was requesting to have moved. At that time, she informed us that she had a quote from another company, she was then informed that if she sent us the quote and as long it was comparing "apples to apples" YBT VanLines, Inc. would price match a competitor’s price. [redacted] was also informed that if we arrived at her residence to pick up of her household goods and the items took up more space in our truck or there were more items than she had initially provided us with then she would have to pay for the additional cost to ship said goods. YBT VanLines, Inc. is unable to guarantee any customer, including [redacted] that the price would not exceed $5000.00. We simply ask each and every customer to review their quote, to assure accuracy. If it is a 100% accurate, then the price remains. When YBT VanLines, Inc. arrived at the residence of [redacted], doing a physical walk through, informed her that based on what she was requiring to have transported, there would be an increase in price. She agreed, upon putting the items onto the truck, the crew got close to the estimated cubic feet. At which point they informed [redacted] that she could either go to her estimate and the price would not change, or she could continue to add the additional items, and the price would increase. She was informed several times from our office that we will not transport her items for free. She chose to have the additional items shipped and this customer was charged accordingly. If you need anything further please contact me at ###-###-####. Sincerely, Faith Office Manager YBT Vanlines
We did keep in touch with the customer. As a matter of fact we did pick up their items to have them moved to their new destination. Our Customer Service and Office had numerous phone calls with the customer to keep them abreast of what was going on with the pick up of their items. I do...
know how stressful moving can be and can make things difficult but we do help the Customer with their move and have made ourselves available if they need anything.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The response from Faith at YBT is not true as I have been in constant contact with her about all of the problems with not only the move but also the lack of action from CSI since we have filed the claim in September. I have multiple email exchanges dating back to September that show YBT was well aware of all of the damage to the furniture as well as the claim we have filed with CSI. No one from YBT or CSI has called to discuss the claim or a resolution for 5 months even though we have provided multiple pictures and documentation to support the claims. We will provide Revdex.com all of the documentation to prove not only the issues with the move like breaking the furniture but the lack of response from YBT and CSI on the claim. Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted],Every Moving Company has a "Letter" in front of their Job Numbers and YBT's number is a "C". not an "M". We have NO jobs in our entire system that begin with the letter "M", nor with the Job number that you are referencing. Also, I did not receive the attachments you mentioned via this Revdex.com complaint portal, however you can email them to [redacted]. As I stated yesterday, YBT Vanlines, Inc, DID NOT CONDUCT YOUR JOB. I also provided you with Moving [redacted]'s number for your convenience, as I called them yesterday and they have acknowledged that you were in fact moved by them. You are in fact in THEIR system. So, again, please contact them directly at ###-###-#### and you can ask for Joy. She is the one that can assist you best.Respectfully,Britney H[redacted]General ManagerYBT Vanlines, Inc.###-###-####
We have spoke to the customer and at this time, we are only waiting on her insurance claim to come back. She understood this. Once the claim comes back, we are willing to offer her an additional discount. Customer understood this and she is being handled as a priority.Sincerely,Britney H[redacted]General ManagerYBT Vanlines, Inc.###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I can see that YBT Vanlines will not publicly acknowledge their connection to [redacted] and that I am getting no where wit this Revdex.com complaint. I have provided proof that YBT Vanlines and [redacted] are one and the same but you refute this proof stating it is a clerical error. It is a rather damning clerical error if that is what it is. Since you called me yesterday on my cell phone threatening a cease and desist order (and since I am getting no where through this complaint) I will comply with your wishes and stop the process of this Revdex.com complaint. I know the truth, I have done my research. My lawyer has made contact with YBT Vanlines/[redacted] in reference to my move and he will be handling the case. I have given him access to this file so that he can see our communications. I have nothing to hide. One day the truth will be out in the open for everyone. I hope no one else is scammed by [redacted]/YBT Vanlines/[redacted] before this occurs.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I apologize that Eric promised anything of the sort. He has been let go for other reasons. However, the $400.00 credit is our way of apologizing. Any other request for compensation would have to go through our legal / claim department, [redacted]. They are a 3rd party unbiased entity that will be able to review your entire file and make a decision as to any further compensation. This information is also alos located on the back of your Bill of Lading for our convenience. Respectfully,Britney H[redacted]General ManagerYBT Vanlines, Inc.[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I will go through with another claim! Thank you for your time!
Sincerely,
[redacted]
We apologize for the inconvenience this has caused our customer however, we did not have knowledge of the claim request. Currently it has been handled, CSI Pros does have the appropriate documentation to complete the claim process. Again we do apologize, we were not notified that there was an...
issue with her claim. We encourage the customer to contact us immediate if there is any further delay so that we may follow up and expedite this as quickly as possible. Please have customer call Eva at ###-###-####. She may reach me at ###-###-####. This situation usually is handled through the company because the customer notifies the company directly and we can take care of the issue and follow up and find out what is needed to complete the claim for the customer. If there is anything further I can do to assist this matter please let me know. Thank You Faith
[redacted] contacted YBT vanlines to move his items to Alaska from CA. On his paperwork his First Date Available for Delivery is stated as August **, 2015. According to the paperwork signed at the pick up of the goods, YBT VanLines has up to 30 Business days to attempt delivery of the items...
to the residence desired. Should YBT Van Lines deliver outside of the 30 Business days allowed, he will be compensated $25.00 per Business day every Business day we are late. Upon request, we can provide documentation.
In response to the complaint from [redacted] case [redacted] In Reference to [redacted] complaint regarding his household goods. I am forwarding you copies of our inventory that will show you that many of the items were already damaged before we picked them up. You will...
notice the markings of scch (scratched chipped items) There was previous damage to his furniture. We have told him that he needs to put a claim in through our claims dept ([redacted]) to request any damage that he's incurred other than what was on the furniture when we moved it. (documents to follow in 2nd email) We do not allow customers in our trucks as he requested for the reason we are not insured for anyone other than our employees to be in the trucks. We do not want anyone getting injured in any way. Our long distance moves are all in our 63" trailers. They are designed to handle long distance and extreme road conditions. Our drivers are very experienced and if there is any possible way they can reach the destination without having to shuttle or put it into local storage they will. The emails that [redacted] forward to us regarding his location were given to our dispatch and they were reviewed and checked. Our policy is that we do not open boxes unless there are chemicals in there and the box is leaking. According to the DOT we are not allowed to move cleaning chemical or any liquid. The documents that were signed when we delivered the items to the Hughes family do not reflect any damage to there household goods. Thank you [redacted]
I apologize that Eric promised anything of the sortHe has been let go for other reasonsHowever, the $credit is our way of apologizing Any other request for compensation would have to go through our legal / claim department, [redacted] They are a 3rd party unbiased entity that will be able to review your entire file and make a decision as to any further compensation This information is also alos located on the back of your Bill of Lading for our convenienceRespectfully,Britney H [redacted] General ManagerYBT Vanlines, Inc[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I will go through with another claim! Thank you for your time! Sincerely, [redacted]
In regards to Complaint # ***, *** ***, please find our response as follow:*** *** was quoted for exactly the items that she provided us withThe only way she could have been charged more or less is if SHE decided to take more or less Household Goods with herIn this case she decided
to ship more items than she had originally told us about and neglected to let us know there was additional itemsTherefore, she was charged accordinglyShe mentioned that the price was not what we discussed, but on the flip side, the inventory that she presented to us on pick up was not what we had discussed either.*** *** claims that she was "promised" a 3-day deliveryHowever, this is one of the first times that we have heard such a thingTo begin with, no one in our office uses the word "promise", due to the fact that we can not tell the futureWe give an "estimated" time of arrival to all of our customers This is a strict office policy.In regards to the "cashiers check hassle", it clearly states on our "Order For Service" what forms of payment we acceptWe have this in writing as well as discuss it over the telephone.When *** *** called in to complain, we did in fact provide her with a$courtesy creditWe understood that she was satisfied at that time because that is what she had told usSo, her request for a billing adjustment has already taken place.If you have any questions, please give me a call at ###-###-####.Respectfully,Britney H***Senior EstimatorGeneral ManagerYBT Vanlines, Inc.*** *** * ***
*** * ***
*** * ***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have documentation on promised deliveryWhich in writing your own agent discussed verbally over the phone and via message..it took over two weeks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
customer recived a binding estimate, once we got there customer had more items that naturally took more space, therefore the price went up.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me and the matter has not been resolved. I am going to dispute the claims that the items that they considered scratched and damaged were judged by the loaders. I'll agree that some of the items weren't in perfect shape, as they were 100 year old antiques. The table and chair DID however have all the legs, and the broken Vase worth over $5000.00 wasn't "scratched or damaged". The Victorian Chair had all 4 legs, and showed up with three, and when I asked the driver if the broken pieces were on the truck, he informed me that they were probably on the other truck that our items were loaded into . I don't understand why my goods had to be transfered to another trailer, as that's where I'm assuming that the stuff got wet and damaged. The Victorian Marble top table had ALL 4 legs when it was loaded into the truck. The furniture when it arrived was wet, as if it was left out in the rain. The blankets that wrapped the furniture items were soaking wet. The Vase wasn't "scratched or damaged". It was wrapped correctly with bubble wrap and packed into a box labeled "fragile/glass" All of the boxes that were labeled "glass/fragile" were smashed and had the appearance that they were run over by the truck. A lot of the boxes showed signs of entry as they were packed with clear shipping tape by me and sealed correctly. Some of the boxes had duct tape closing them, which would dictate that someone tried to re close the boxes after looking inside. I at no time used duct tape to seal the boxes, none. The shop vacuum had all the attachments with it, and when it showed up, two of the wheels were missing and the attachments besides one was missing. I tried to click on the link provided for their "claims department" to no avail. It shows up "Error 404" URL does not exist or had been moved. I want some sort of restitution, as I had to hire a separate company to shuttle my stuff to my home. I did on several occasions informed them that my location would NOT be accessable with a large trailer. Several phone calls and e-mails, and it shows up in a 53' trailer. I'm very unhappy and have been doing some research on social media and there are a lot of others that are or have the same complaints as do I. I'm going to be in touch with these people, and see if we can proceed with legal actions. Thank you for your time.
Sincerely,
[redacted]
We have delivered [redacted]’s household goods since her response. She was given a credit for any time that was outside the 30 business days as the Bill of Lading states. We kept in contact with her in regards to the move and kept her updated on the delivery either by email or phone calls. We apologize for the inconvenience we may have caused, however we are a stand up company and will continue to provide the great service that we always have. However, sometimes logistically there are unforeseen pumps in the road that our out of our control. Our deepest apologize our continuously extended, hope that you have been situated in comfort. If you feel there is more compensation required, by law, we are here to help. However we are required to direct you to the same Bill of Lading that every customer is required to abide by. Please let us know if there is anything further we can do to assist you, after the Bill of Lading requirements have been met. Sincerely, Faith D[redacted] YBT Vanlines Office Manager
[redacted] was provided with a binding estimate from our sales representative based on the information she provided to us. This estimate was based on a list of items she was requesting to have moved. At that time, she informed us that she had a quote from another company, she was then informed that if she sent us the quote and as long it was comparing "apples to apples" YBT VanLines, Inc. would price match a competitor’s price. [redacted] was also informed that if we arrived at her residence to pick up of her household goods and the items took up more space in our truck or there were more items than she had initially provided us with then she would have to pay for the additional cost to ship said goods. YBT VanLines, Inc. is unable to guarantee any customer, including [redacted] that the price would not exceed $5000.00. We simply ask each and every customer to review their quote, to assure accuracy. If it is a 100% accurate, then the price remains. When YBT VanLines, Inc. arrived at the residence of [redacted], doing a physical walk through, informed her that based on what she was requiring to have transported, there would be an increase in price. She agreed, upon putting the items onto the truck, the crew got close to the estimated cubic feet. At which point they informed [redacted] that she could either go to her estimate and the price would not change, or she could continue to add the additional items, and the price would increase. She was informed several times from our office that we will not transport her items for free. She chose to have the additional items shipped and this customer was charged accordingly. If you need anything further please contact me at ###-###-####. Sincerely, Faith Office Manager YBT Vanlines
We did keep in touch with the customer. As a matter of fact we did pick up their items to have them moved to their new destination. Our Customer Service and Office had numerous phone calls with the customer to keep them abreast of what was going on with the pick up of their items. I do...
know how stressful moving can be and can make things difficult but we do help the Customer with their move and have made ourselves available if they need anything.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The response from Faith at YBT is not true as I have been in constant contact with her about all of the problems with not only the move but also the lack of action from CSI since we have filed the claim in September. I have multiple email exchanges dating back to September that show YBT was well aware of all of the damage to the furniture as well as the claim we have filed with CSI. No one from YBT or CSI has called to discuss the claim or a resolution for 5 months even though we have provided multiple pictures and documentation to support the claims. We will provide Revdex.com all of the documentation to prove not only the issues with the move like breaking the furniture but the lack of response from YBT and CSI on the claim. Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted],Every Moving Company has a "Letter" in front of their Job Numbers and YBT's number is a "C". not an "M". We have NO jobs in our entire system that begin with the letter "M", nor with the Job number that you are referencing. Also, I did not receive the attachments you mentioned via this Revdex.com complaint portal, however you can email them to [redacted]. As I stated yesterday, YBT Vanlines, Inc, DID NOT CONDUCT YOUR JOB. I also provided you with Moving [redacted]'s number for your convenience, as I called them yesterday and they have acknowledged that you were in fact moved by them. You are in fact in THEIR system. So, again, please contact them directly at ###-###-#### and you can ask for Joy. She is the one that can assist you best.Respectfully,Britney H[redacted]General ManagerYBT Vanlines, Inc.###-###-####
We have spoke to the customer and at this time, we are only waiting on her insurance claim to come back. She understood this. Once the claim comes back, we are willing to offer her an additional discount. Customer understood this and she is being handled as a priority.Sincerely,Britney H[redacted]General ManagerYBT Vanlines, Inc.###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I can see that YBT Vanlines will not publicly acknowledge their connection to [redacted] and that I am getting no where wit this Revdex.com complaint. I have provided proof that YBT Vanlines and [redacted] are one and the same but you refute this proof stating it is a clerical error. It is a rather damning clerical error if that is what it is. Since you called me yesterday on my cell phone threatening a cease and desist order (and since I am getting no where through this complaint) I will comply with your wishes and stop the process of this Revdex.com complaint. I know the truth, I have done my research. My lawyer has made contact with YBT Vanlines/[redacted] in reference to my move and he will be handling the case. I have given him access to this file so that he can see our communications. I have nothing to hide. One day the truth will be out in the open for everyone. I hope no one else is scammed by [redacted]/YBT Vanlines/[redacted] before this occurs.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I apologize that Eric promised anything of the sort. He has been let go for other reasons. However, the $400.00 credit is our way of apologizing. Any other request for compensation would have to go through our legal / claim department, [redacted]. They are a 3rd party unbiased entity that will be able to review your entire file and make a decision as to any further compensation. This information is also alos located on the back of your Bill of Lading for our convenience. Respectfully,Britney H[redacted]General ManagerYBT Vanlines, Inc.[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I will go through with another claim! Thank you for your time!
Sincerely,
[redacted]
We apologize for the inconvenience this has caused our customer however, we did not have knowledge of the claim request. Currently it has been handled, CSI Pros does have the appropriate documentation to complete the claim process. Again we do apologize, we were not notified that there was an...
issue with her claim. We encourage the customer to contact us immediate if there is any further delay so that we may follow up and expedite this as quickly as possible. Please have customer call Eva at ###-###-####. She may reach me at ###-###-####. This situation usually is handled through the company because the customer notifies the company directly and we can take care of the issue and follow up and find out what is needed to complete the claim for the customer. If there is anything further I can do to assist this matter please let me know. Thank You Faith
Revdex.com:At this time, I have not been contacted by Ybt Vanlines regarding complaint ID [redacted].Sincerely,[redacted]
[redacted] contacted YBT vanlines to move his items to Alaska from CA. On his paperwork his First Date Available for Delivery is stated as August **, 2015. According to the paperwork signed at the pick up of the goods, YBT VanLines has up to 30 Business days to attempt delivery of the items...
to the residence desired. Should YBT Van Lines deliver outside of the 30 Business days allowed, he will be compensated $25.00 per Business day every Business day we are late. Upon request, we can provide documentation.
In response to the complaint from [redacted] case [redacted] In Reference to [redacted] complaint regarding his household goods. I am forwarding you copies of our inventory that will show you that many of the items were already damaged before we picked them up. You will...
notice the markings of scch (scratched chipped items) There was previous damage to his furniture. We have told him that he needs to put a claim in through our claims dept ([redacted]) to request any damage that he's incurred other than what was on the furniture when we moved it. (documents to follow in 2nd email) We do not allow customers in our trucks as he requested for the reason we are not insured for anyone other than our employees to be in the trucks. We do not want anyone getting injured in any way. Our long distance moves are all in our 63" trailers. They are designed to handle long distance and extreme road conditions. Our drivers are very experienced and if there is any possible way they can reach the destination without having to shuttle or put it into local storage they will. The emails that [redacted] forward to us regarding his location were given to our dispatch and they were reviewed and checked. Our policy is that we do not open boxes unless there are chemicals in there and the box is leaking. According to the DOT we are not allowed to move cleaning chemical or any liquid. The documents that were signed when we delivered the items to the Hughes family do not reflect any damage to there household goods. Thank you [redacted]