Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This still doesn't solve my problem. I still don't have my belongings. I have been living in Alaska for two months WITH NOTHING BECAUSE YBT WILL NOT DELIVER MY STUFF TO ME. I have already sought out legal help and submitted formal complaints to the Department of Transportation. It's been over 70 days, there is NO EXCUSE for this. I have already reported my belongings stolen. You just keep replying to me the same message about 30 business days and being compensated $25 but that doesn't help me at all with the horrible experience I've had to deal with with this FAKE company. YBT Van Lines, [redacted] Movers, WHATEVER YOU WANT TO CALL YOURSELVES, this company is a SCAM! My belongings have been STOLEN!!!! I want my stuff delivered immediately otherwise I am getting the police involved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have spoke to the customer after correcting our phone problems. Spoke to her today, 09/**/2015. Provided customer with instructions on how to file a claim for damages.
I have been in contact with the customer today and explained to her that I needed to look over the paperwork to see what was different on her inventory and what was actually picked up. She admitted to me that she wasn't completely sure of what was in the storage unit we picked up in New...
Mexico. I told her to give me a couple of days and I would get back with her after I had gotten the file and was able to check everything out. I'm sure she's aware that no moving company can possible move customers things at no cost. We still have to pay for fuel, labor etc... I am still looking into the matter as I told her I would and I will contact her as I said I would on Friday. I am doing my due diligence on this matter to make sure I know what transpired. Before I can give her any proper answer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint...
has NOT been resolved because:
[They said they would honor the competitor's quote who was actually their at the home giving their estimate and the not to exceed estimate of $5000. YBT...said they would honor that quote.....and the service rep for YBT (Faith) said she would be with me all the way supporting this agreement.....we have recieved one phone call in 4 weeks with numerous attempts to this company........we then got a call on 10-**-2015 stating they would get back to us within a couple hours hoping to resolve this issue.......we have not heard from them since. Nothing but a problem...we cant even schedule a delivery with these people and now have lost storage units.....they are very dishonest.....this seems to be a problem with this company based on other complaints....had we known and had better judgement........ Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This still doesn't solve my problem. I still don't have my belongings. I have been living in Alaska for two months WITH NOTHING BECAUSE YBT WILL NOT DELIVER MY STUFF TO ME. I have already sought out legal help and submitted formal complaints to the Department of Transportation. It's been over 70 days, there is NO EXCUSE for this. I have already reported my belongings stolen. You just keep replying to me the same message about 30 business days and being compensated $25 but that doesn't help me at all with the horrible experience I've had to deal with with this FAKE company. YBT Van Lines, [redacted] Movers, WHATEVER YOU WANT TO CALL YOURSELVES, this company is a SCAM! My belongings have been STOLEN!!!! I want my stuff delivered immediately otherwise I am getting the police involved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have spoke to the customer after correcting our phone problems. Spoke to her today, 09/**/2015. Provided customer with instructions on how to file a claim for damages.
I have been in contact with the customer today and explained to her that I needed to look over the paperwork to see what was different on her inventory and what was actually picked up. She admitted to me that she wasn't completely sure of what was in the storage unit we picked up in New...
Mexico. I told her to give me a couple of days and I would get back with her after I had gotten the file and was able to check everything out. I'm sure she's aware that no moving company can possible move customers things at no cost. We still have to pay for fuel, labor etc... I am still looking into the matter as I told her I would and I will contact her as I said I would on Friday. I am doing my due diligence on this matter to make sure I know what transpired. Before I can give her any proper answer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint...
has NOT been resolved because:
[They said they would honor the competitor's quote who was actually their at the home giving their estimate and the not to exceed estimate of $5000. YBT...said they would honor that quote.....and the service rep for YBT (Faith) said she would be with me all the way supporting this agreement.....we have recieved one phone call in 4 weeks with numerous attempts to this company........we then got a call on 10-**-2015 stating they would get back to us within a couple hours hoping to resolve this issue.......we have not heard from them since. Nothing but a problem...we cant even schedule a delivery with these people and now have lost storage units.....they are very dishonest.....this seems to be a problem with this company based on other complaints....had we known and had better judgement........ Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]