Galaxy Moving Systems Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Galaxy Moving Systems Inc regarding complaint ID ***.Sincerely,*** ***

At this time, I have been contacted directly by Galaxy Moving Systems Inc regarding complaint ID ***, however my complaint has NOT been resolved becaus
The representatives have indicated that there is nothing they can do to resolve this matterWe have, several times, made
suggestions as to how to proceed with a resolution including offering a rewardThere has been no answer other than there is nothing to be done
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** Anderson was picked up on May 1st and we provide days of free storage, storage is not proratedWe also allowed her to keep her items in storage with us past the days because we were told that she would like to accept delivery June 8th (week after the 30-day
mark)We did not apply any additional storage chargesIt states in the contract (and in an email sent to the customer on May 2nd) that the first date available for delivery is not a guaranteed delivery dateA guaranteed delivery date would require an additional charge and would have to be discussed with the customer’s relocation specialistThese documents also state that deliveries to Colorado can take up to 14-business days from the first date availableWe are well within that time frame seeing as her first date available was switched to June 8th and the items are in route on the delivery truckWe have informed ***, via email, that she will receive a call from the driver hours prior to deliveryAny delivery information provided by the office staff is merely an estimate*** was given an estimate at 419cf based off of the inventory list she providedUpon pick up and loading, the items ended up taking up 900cfThe foreman that she gave the $payment to informed us that this was a tip from the customer, while the customer informed us that the payment was so that the amount of space could be “adjusted”At the end of the day, we took the customers word for this and provided a refund in the amount of $If there are any damages to the items upon delivery, we encourage our customers to take note of all damages and we have a claims processOur claims department will review the provided information and will provide a reimbursement for damagesAt this point, ***’s items are in route and delivery should be taking place very soonIt is only business days from the date she requested and the delivery is scheduled to take place within the next 2-daysThe driver will contact the customer hours prior to the arrivalThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Per my conversation with Carolyn L*** I will be proceeding further with the consumer protection agency and attorney's general office This company refuses to take responsibility and no need to continue to go back and forth with no reasonable outcome and a company that will not admit fault.Thsnk you for your timeI am seeking reimbursement of funds.*** * ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Consumer Protection Agency: 914-995-2155/e-mail: westchestergov.comAttorney General’s Office: 914-422-8818Consumer Protection Agency: 914-995-2155/e-mail: westchestergov.comAttorney General’s Office: 914-422-

Dear ***,While we understand the wait time once a claim has been filed is somewhat tedious please note your claim is still being processed We have to state it may take up to days to close and come to a resolution, it does not mean your claim in particular but we need the
opportunity to find a customer's missing items Your claim should be handled within the next couple of weeksA money order or check will be mailed out once a monetary value in accordance to your claim has been completed.Thank you,Shakera

First, I would like to apologize for the delayed responseThe customer, *** ***, contacted our company for a move from Malden, MA to Macedon, NY and spoke to a sales rep named MarkAfter the job was booked and a deposit was made, our dispatcher informed the sales rep that we would not be able
to complete this moveHe then advised the rep to contact the customer to let her know this and to refund the deposit immediatelyThe sales rep claimed to have attempted to contact *** *** but was not able to get in touch with herWe take full responsibility of this misunderstanding and miscommunication and we are more than willing to send Kelly a refund check in the amount of the deposit for the cancellationI attempted to contact *** *** today, March **, 2016, and left a voicemail for her to contact us so that I can confirm the address where she would like the check sentWe sincerely apologize for the inconvenience and would like to get this resolved as soon as possibleWe hope that *** *** is understanding to the situation Sincerely, Nicole A*** Customer Care Galaxy Moving Systems, Inc###-###-#### ***

*** *** was contacted by our company on April *** regarding a move from Texas to ColoradoThe next day, April ***, the estimate was agreed upon and electronically signedThis estimate included the inventory list, which states items and piecesThis information is located directly
above the signature link*** was quoted for cf and we ended up collecting well over that which is the reason for the price increase. As for the delivery, jobs going to Colorado can take up to 14-business days (also stated in the estimate), I have been in contact with dispatch to try to get as much delivery information as possible and I will continue to do so. According to the complaint, *** spoke to a supervisor and he was to provide a $discountWhen I spoke to her I was not aware that this had already been confirmedHad I known that, I would have been more than happy to provide the balance information (including the discount)The original balance prior to the discount was $1,342.50, we applied the $discount as well as an additional discount of $The balance upon delivery is now an even $1,From my understanding, the customer has agreed to that and is now aware of the balance dueI have been in contact with the customer and will stay in contact for any further questions or concerns she may haveIf the customer is not satisfied, I encourage her to contact me as soon as possible so that we can discuss this further. Thank you

by Carl Dec 2Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Galaxy corporation is company full of lies and deceit. I want to address every lie stated in the answer. First As I have stated in an email I did not chose the company because it was less costly I chose the company because at the time I believed the customer service representative Carl to be honest and trustworthy with my belonging and at the end of the day that was what was most important to me a company that cared which I will state now I was wrong and deceived by this company. Second I never mentioned my son to Galaxy because he is not a factor the first mention of my son was from their truck driver who stated my son told him not to deliverI sated to Galaxy that my son was not here because he was not at the time their driver alledged he spoke to my son to prove the inconsistence of their statements and continual pile of lies that were mounting. I told Carl at the time prior to service I would not be at the facility and that Kathy at Manassas transfer would be able to proved my shipment and if this was a problem than let me know. I also told Carl that I had pounds of storage which I have a signed letter by Manassas transfer to confirm and I proved an inventory list to Carl as well of the merchandise in storageI clearly stated if this was a problem than let me know and we both could move on however Carl stated no problem and continued to take the down payment of $220. The company was late picking up my merchandise and did not even call to tell me that they would be arriving late when I called Manassas Transfer at 11:to make sure everything was okay at that point I found out that the company was not their and did not call. I contacted Carl who must have advised Gigi to call and at this point I begin speaking with Gigi and was told they would e late however no one in this company called me or the storage facility to inform. During this time it became an issue that I was not there when I advised the pounds were and they are trying to state the pounds are over which is incorrect. It became and issue that the date promised by Carl Dec *** would not happen and a promise of Dec ** by Gigi was stated of when my belonging would be deliveredHowever neither was kept and on Dec ** when the driver stated at 12:he would not come I immediately called Galaxy and left a message and emailed about this situation. Now they introduce Mark to the mix who said he was the only one that wanted to deal with me and he guaranteed my storage would be delivered on Dec *** at 8amThere are multiple emails from the beginning with Carl to the end showing a timeframe and time line full of lies by GalaxyOn Dec *** although all the emails was answered by Gigi at around 2:Pm I begin to get a Shakera C*** who stated she was the President emailing talking about how the company does not guarantee deliver due to all these reason but will guarantee a deliver for Christmas DayAs I told Mark and I reinstated in this email chain I no longer trusted Galaxy due to all the lies, deceit, dishonest, and poor customer service that I did not believe my belonging would be delivered and it amazes me all the double talk and how you can not guarantee but now you guarantee. I asked this person to call me but she refused and stated she was not in the office however it astonish me that the same time it takes to type an email to me you can pick up the phone and call since you state you are the President of the company. I still do not know where my belongings are and they are effectively being held hostageMark called yesterday and stated my storage could be delivered Saturday but he does not know. I asked that to be put in writing and it has not just like everything else. There sales representative falsified the invoice stating the creation date was Dec *** which was wrong and I am assuming he did this to make the sale and a promise that this company had no intention of keeping. They want to paint me as the angry woman however I am the consumer who has every right to know where my storage is at all time and to hold the company that has my funds accountable for services they promised and to this day has not delivered. Please provide a fax to send all the emails to fully put into perspective what has really occurred and the traumatic experience I have had to encounter with this company
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I recently used their service to relocate I did not shop around as I guess others would haveHowever, I am very happy with the resultsThree movers came the day of my move They came and did everything, I paid for full seviceI figured I'm not going to move myself, I'm going to pay for service, I might as well do a full serviceMy wife is into arts and home design, so she wanted it done professionally as wellThose men are hard workers, they made sure our China and crystals wear securely packed I have an antique cherry hutch which I was worried about they packed that up as well I received all my items in *drum roll* all in one piece! Galaxy thank you for your awesomeness you get stars from!!!! Especially for my wife being happy that everything came back in the same shape it left! Many, many thanks!!!!!

I was given a binding estimate, then when movers got there told me it would be tripled what was quoted Also was told by drivers my assigned person would have to pay up front, which I was told I called the person who quoted me and got things loaded When they finally got to the delivery address was told again I needed more money I had damaged items and the driver just shrugged his shoulders They are totally unprofessional and jack up the prices Will not ever use again, truly disappointed

Thomas Nelson’s pick up was scheduled for April ***, 2016, although it was originally requested for April ***, *** *** approved this changeIn regard to the mover showing up around 2pm; Our office staff attempted to contact *** *** around 3pm on April *** (the day before the
pick-up), we were unable to reach him at that time but a voicemail was leftApproximately 20-minutes later a time frame of 12-2pm was confirmed by his sales rep (Gerry)The drivers showed up within the confirmed time frameIn regard to price increase; *** *** was quoted at 286cf at $4.05/cfWhen we arrived at the pick up the load increased to 400cf and there was a packing charge in the amount of $These charges were agreed upon and *** *** signed the Bill of Lading confirming thisIn regard to the types of payment accepted; Stated in the estimate that was electronically signed by *** *** prior to the pick up under “Payment Terms” (please see attached): Pipayment:The pipayment is 50% of the total billThat balance is due only in Cash, Money Order, Personal Check or Certified Check.Delivery Payment:The final payment is made in CASHorPOSTAL MONEY ORDER ONLYWe made an exception at pick up and allowed *** *** to pay by credit card, but there is a fee for this chargeThe 3.5% convenience fee was listed on the Credit Card Authorization form that was signed by *** *** on April ***, He still had the option to pay by check and avoid this fee for the pipaymentWe never accept credit card or checks upon delivery, we only accept cash or Postal Money OrderIn regard to delivery information; Delivery dates are not guaranteed datesWe try our very best to get the household items to our customers as close to the requested date as possibleAny delivery information provided by our office staff is merely an estimateOur drivers have the most accurate and updated information, they provide the exact date and time frame hours prior to the deliveryWe encourage *** *** to contact our claims department regarding any damaged itemsOur customers have months to file a claim for reimbursement for the damaged itemsOur claims department can be reached at ###-###-#### or csipros.orgWe hope this response gives a better understanding of what happened during this move*** *** is more than welcome to contact us at ###-###-#### or by email at *** if he needs any further information for filing a claim. Thank you

Thomas Nelson’s pick up was scheduled for April ***, 2016, although it was originally requested for April ***, *** *** approved this changeIn regard to the mover showing up around 2pm; Our office staff attempted to contact *** *** around 3pm on April *** (the day before the pick-up), we
were unable to reach him at that time but a voicemail was leftApproximately 20-minutes later a time frame of 12-2pm was confirmed by his sales rep (Gerry)The drivers showed up within the confirmed time frameIn regard to price increase; *** *** was quoted at 286cf at $4.05/cfWhen we arrived at the pick up the load increased to 400cf and there was a packing charge in the amount of $These charges were agreed upon and *** *** signed the Bill of Lading confirming thisIn regard to the types of payment accepted; Stated in the estimate that was electronically signed by *** *** prior to the pick up under “Payment Terms” (please see attached): Pipayment:The pipayment is 50% of the total billThat balance is due only in Cash, Money Order, Personal Check or Certified CheckDelivery Payment:The final payment is made in CASHorPOSTAL MONEY ORDER ONLYWe made an exception at pick up and allowed *** *** to pay by credit card, but there is a fee for this chargeThe 3.5% convenience fee was listed on the Credit Card Authorization form that was signed by *** *** on April ***, He still had the option to pay by check and avoid this fee for the pipaymentWe never accept credit card or checks upon delivery, we only accept cash or Postal Money OrderIn regard to delivery information; Delivery dates are not guaranteed datesWe try our very best to get the household items to our customers as close to the requested date as possibleAny delivery information provided by our office staff is merely an estimateOur drivers have the most accurate and updated information, they provide the exact date and time frame hours prior to the deliveryWe encourage *** *** to contact our claims department regarding any damaged itemsOur customers have months to file a claim for reimbursement for the damaged itemsOur claims department can be reached at ###-###-#### or csipros.orgWe hope this response gives a better understanding of what happened during this move*** *** is more than welcome to contact us at ###-###-#### or by email at *** if he needs any further information for filing a claim. Thank you

*** *** was contacted by our company on April *** regarding a move from Texas to ColoradoThe next day, April ***, the estimate was agreed upon and electronically signedThis estimate included the inventory list, which states items and piecesThis information is located directly
above the signature link*** was quoted for cf and we ended up collecting well over that which is the reason for the price increase. As for the delivery, jobs going to Colorado can take up to 14-business days (also stated in the estimate), I have been in contact with dispatch to try to get as much delivery information as possible and I will continue to do so. According to the complaint, *** spoke to a supervisor and he was to provide a $discountWhen I spoke to her I was not aware that this had already been confirmedHad I known that, I would have been more than happy to provide the balance information (including the discount)The original balance prior to the discount was $1,342.50, we applied the $discount as well as an additional discount of $The balance upon delivery is now an even $1,From my understanding, the customer has agreed to that and is now aware of the balance dueI have been in contact with the customer and will stay in contact for any further questions or concerns she may haveIf the customer is not satisfied, I encourage her to contact me as soon as possible so that we can discuss this further Thank you

Revdex.com:At this time, I have not been contacted by Galaxy Moving Systems Inc regarding complaint ID ***I have tried several times to get in contact with someone at the companyMessages left always go unansweredI have, however, spoken to the insurance company since I
submitted this requestGalaxy Moving Systems Inc finally submitted enough paperwork for the insurance company to move forward with the claimIt is currently sitting in the "Authorize" stageWhat that means is that the insurance company has sent my requested item replacement amount to the company for approval or denialThey have until September *, to submit their approval or denial back to the insurance companyI do not consider this claim resolved yet, but I am hoping, with Galaxy's cooperation, that it will be settled soon.Sincerely,*** ***

*** Anderson was picked up on May 1st and we provide days of free storage, storage is not proratedWe also allowed her to keep her items in storage with us past the days because we were told that she would like to accept delivery June 8th (week after the 30-day mark)We did not apply
any additional storage chargesIt states in the contract (and in an email sent to the customer on May 2nd) that the first date available for delivery is not a guaranteed delivery dateA guaranteed delivery date would require an additional charge and would have to be discussed with the customer’s relocation specialistThese documents also state that deliveries to Colorado can take up to 14-business days from the first date availableWe are well within that time frame seeing as her first date available was switched to June 8th and the items are in route on the delivery truckWe have informed ***, via email, that she will receive a call from the driver hours prior to deliveryAny delivery information provided by the office staff is merely an estimate*** was given an estimate at 419cf based off of the inventory list she providedUpon pick up and loading, the items ended up taking up 900cfThe foreman that she gave the $payment to informed us that this was a tip from the customer, while the customer informed us that the payment was so that the amount of space could be “adjusted”At the end of the day, we took the customers word for this and provided a refund in the amount of $If there are any damages to the items upon delivery, we encourage our customers to take note of all damages and we have a claims processOur claims department will review the provided information and will provide a reimbursement for damagesAt this point, ***’s items are in route and delivery should be taking place very soonIt is only business days from the date she requested and the delivery is scheduled to take place within the next 2-daysThe driver will contact the customer hours prior to the arrivalThank you

Revdex.com:At this time, I have not been contacted by Galaxy Moving Systems Inc regarding complaint ID ***.Sincerely,
*** ***

I am responding to your complaint, first and foremost as WE stated to you WE do not GUARANTEE DELIVERY DATES we can however give you an ESTIMATED TIME OF ARRIVAL!Again, we were not going to send a driver out for a delivery because when we did try to guarantee a delivery date (only reason we could guarantee that day, the truck driver was in the area and was going to try to deliver that night, but we told him to wait to get written confirmation for the am delivery, which we never received)At this point, the driver continued with his delivery and will be delivering your goods when he is on route back.Now when the driver is in route he will call hours prior making the delivery. Thank you,Shakera C***

We have been in touch with the customer and we are working directly with her to arrange delivery of the household items.

by Carl Dec 2Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Galaxy corporation is company full of lies and deceit.  I want to address every lie stated in the answer.  First As I have stated in an email I did not chose the company because it was less costly I chose the company because at the time I believed the customer service representative Carl to be honest and trustworthy with my belonging and at the end of the day that was what was most important to me a company that cared which I will state now I was wrong and deceived by this company.  Second  I never mentioned my son to Galaxy because he is not a factor the first mention of my son was from their truck driver who stated my son told him not to deliver. I sated to Galaxy that my son was not here because he was not at the time their driver alledged he spoke to my son to prove the inconsistence of their statements and continual pile of lies that were mounting.  I told Carl at the time prior to service I would not be at the facility and that Kathy at Manassas transfer would be able to proved my shipment and if this was a problem than let me know.  I also told Carl that I had 4360 pounds of storage which I have a signed letter by Manassas transfer to confirm and I proved an inventory list to Carl as well of the merchandise in storage. I clearly stated if this was a problem than let me know and we both could move on however Carl stated no problem and continued to take the down payment of $220.  The company was late picking up my merchandise and did not even call to tell me that they would be arriving late when I called Manassas Transfer at 11:00 to make sure everything was okay at that point I found out that the company was not their and did not call.  I contacted Carl who must have advised Gigi to call and at this point I begin speaking with Gigi and was told they would e late however no one in this company called me or the storage facility to inform.  During this time it became an issue that I was not there when I advised the pounds were 4360 and they are trying to state the pounds are over 5362 which is incorrect.  It became and issue that the date promised by Carl Dec [redacted] would not happen and a promise of Dec ** by Gigi was stated of when my belonging would be delivered. However neither was kept and on Dec ** when the driver stated at 12:42 he would not come I immediately called Galaxy and left a message and emailed about this situation.  Now they introduce Mark to the mix who said he was the only one that wanted to deal with me and he guaranteed my storage would be delivered on Dec [redacted] at 8am. There are multiple emails from the beginning with Carl to the end showing a timeframe and time line full of lies by Galaxy. On Dec [redacted] although all the emails was answered by Gigi at around 2:40 Pm I begin to get a Shakera C[redacted] who stated she was the President emailing talking about how the company does not guarantee deliver due to all these reason but will guarantee a deliver for Christmas Day. As I told Mark and I reinstated in this email chain I no longer trusted Galaxy due to all the lies, deceit, dishonest, and poor customer service that I did not believe my belonging would be delivered and it amazes me all the double talk and how you can not guarantee but now you guarantee.  I asked this person to call me but she refused and stated she was not in the office however it astonish me that the same time it takes to type an email to me you can pick up the phone and call since you state you are the President of the company.  I still do not know where my belongings are and they are effectively being held hostage. Mark called yesterday and stated my storage could be delivered Saturday but he does not know.  I asked that to be put in writing and it has not just like everything else.  There sales representative falsified the invoice stating the creation date was Dec [redacted] which was wrong and I am assuming he did this to make the sale and a false promise that this company had no intention of keeping.  They want to paint me as the angry woman however I am the consumer who has every right to know where my storage is at all time and to hold the company that has my funds accountable for services they promised and to this day has not delivered.  Please provide a  fax to send all the emails to fully put into perspective what has really occurred and the traumatic experience I have had to encounter with this company.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]