Galaxy Moving Systems Inc

Revdex.com:At this time, my complaint, ID [redacted] regarding Galaxy Moving Systems Inc has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Shortly after contacting you, I received a text  message from someone at Galaxy Moving Inc asking for an address...

to where I want my furniture and belongings delivered to. Within 6 days my things were finally delivered to me. Although my sectional couch cushions were missing. There was 8 of them. My coffee table was busted into pieces. And a brand new pair of my  boots are missing. Everything else appears to be here. As far as I've noticed. Thank you so much for your help with matter. I really appreciate it!Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Galaxy Moving Systems Inc regarding complaint ID [redacted].See attached.Sincerely,[redacted]

Dear [redacted] and Revdex.com mediators, Please find a few of the emails that went on between myself, Gigi and [redacted]. You will see [redacted] wants to document her emails, as we did as well. We needed written conformation as to delivery her goods, which she did not comply too!  Verbally...

she did agree to a delivery that would be at 8am but when someone claiming to be her husband said "NOT TO DELIVER"  we immediately tried to contact her to no avail.  So we sent out a few emails asking her for written confirmation. She mentioned her son that is 15 years old said she would not except delivery, when this was mentioned to [redacted], you will see she said her son "was not home". SHe then sends an email stating her son was not at home! Originally, her goods were at a storage facility that did moves, she did not choose them because we were less costly!  [redacted], changes her story time and time again.She started out very pleasant, but we knew she was going to be a problem once she said her husband "had the credit card"  yet the office faxed HER the credit card authorization.  Please find the emails I have screenshot and attached. Also, this move should have been way over the 2300.00 she had an immense amount of goods, and we do our moves per cubic feet, which is the space she occupies on the truck.  She was not there when getting loaded and asked if she had someone there at the location that would be her eyes so they would explain to her the vast amount of items she had which was way over the cubic feet she originally was estimated at... and an estimate is just that, AN ESTIMATION.  Thank you,

Revdex.com:At this time, I have not been contacted by Galaxy Moving Systems Inc regarding complaint ID [redacted].Sincerely,[redacted]

[redacted]’s household items were picked up on March [redacted], 2016. We confirmed this date with her the day before the pick-up and provided a time frame of 8-10am. Our drivers try their very best to arrive within that time frame but sometimes unforeseen circumstances occur that may delay that (i.e....

weather, traffic, or a delay at any pick-ups scheduled earlier). We sincerely apologize for the drivers arriving at 11:30am but it was unintentional and they got there as soon as they were able to. In regard to the 75% pick up payment, we require 75% of the final balance to be paid prior to the delivery. The 75% consists of a 25% deposit and a 50% pick-up payment. This is stated in the estimate that was electronically signed prior to the pick-up taking place. If the final balance is more than what was quoted at the time of pick-up, we ask that the payment cover the agreed upon payment of 75% that is required prior to the delivery taking place. In regard to the movers showing up in a Budget truck, sometimes we will rent a smaller truck for pick-ups as opposed to arriving in the larger 18-wheelers. Not to mention, the larger truck would not have been able to park or maneuver through the streets of Manhattan without blocking anything or causing any damage, therefore we use the smaller trucks for that. In regard to the delivery and storage, standard delivery time frame for a job going from New York to California is approximately 14-21 business days. That is, of course, if the load is not going to be held in storage for 30 days prior to the delivery. Storage begins the day that we pick up the household items and bring them back to our warehouse, in this particular case storage would have been from 3/**/16 – 4/**/16. We would not transport the items to California before April [redacted], 2016 unless we are informed that the customer will be ready for delivery before the end of the 30 days. If a customer asks us to keep their items in storage for 30 days, the items go back to our warehouse closest to the pick-up destination. Anything can change within those 30 days, such as change of destination or change of delivery date (prolonging storage), so it would not be in the customer’s best interest to send the items across the country 30 days prior to the scheduled delivery date. A detailed email was sent to [redacted] explaining delivery time frames and “first date available for delivery” (please see attached). [redacted]’s 30 days of storage ended on April [redacted] 2016, we attempted delivery the first week of May and were told that she was not ready to accept the delivery. Since we do not prorate storage fees and a delivery was attempted additional charges were accrued.  On the contrary, we did our best to work with [redacted] upon the delivery and the additional storage and redelivery fees were waived. We hope that this response will provide a better understanding of our services and encourage [redacted] to contact us directly to discuss this further if necessary. The customer is also encouraged to file any further claims to our claims department at ###-###-#### or [redacted]. Please let us know if any further information is needed regarding this claim. Thank you very much.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Per my conversation with Carolyn L[redacted] I will be proceeding further with the consumer protection agency and attorney's general office.  This company refuses to take responsibility and no need to continue to go back and forth with no reasonable outcome and a company that will not admit fault.
Thsnk you for your time. I am seeking reimbursement of funds.
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
 
Consumer Protection Agency: 914-995-2155/e-mail: westchestergov.com
Attorney General’s Office: 914-422-8818
Consumer Protection Agency: 914-995-2155/e-mail: westchestergov.com
Attorney General’s Office: 914-422-8818

Revdex.com:At this time, my complaint, ID [redacted] regarding Galaxy Moving Systems Inc has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Shortly after contacting you, I received a text  message from someone at Galaxy Moving Inc asking for an address to where I want my furniture and belongings delivered to. Within 6 days my things were finally delivered to me. Although my sectional couch cushions were missing. There was 8 of them. My coffee table was busted into pieces. And a brand new pair of my  boots are missing. Everything else appears to be here. As far as I've noticed. Thank you so much for your help with matter. I really appreciate it!Sincerely,[redacted]

Dear [redacted],
While we understand the wait time once a claim has been filed is somewhat  tedious please note your claim is still being processed.  We have to state it may take up to 120 days to close and come to a resolution,  it does not mean your claim in particular but we...

need the opportunity to find a customer's missing items.  Your claim should be handled within the next couple of weeks. A money order or check will be mailed out once a monetary value in accordance to your claim has been completed.Thank you,
Shakera

Revdex.com:At this time, I have not been contacted by Galaxy Moving Systems Inc regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved besides the delivery date which I will remain in contact with them until I find out. 
Sincerely,
[redacted]

Dear [redacted] and Revdex.com mediators,
 
Please find a few of the emails that went on between myself, Gigi and [redacted]. You will see [redacted] wants to document her emails, as we did as well. We needed written conformation as to delivery her goods, which she did not comply...

too!  Verbally she did agree to a delivery that would be at 8am but when someone claiming to be her husband said "NOT TO DELIVER"  we immediately tried to contact her to no avail.  So we sent out a few emails asking her for written confirmation. She mentioned her son that is 15 years old said she would not except delivery, when this was mentioned to [redacted], you will see she said her son "was not home". SHe then sends an email stating her son was not at home! Originally, her goods were at a storage facility that did moves, she did not choose them because we were less costly!  [redacted], changes her story time and time again.She started out very pleasant, but we knew she was going to be a problem once she said her husband "had the credit card"  yet the office faxed HER the credit card authorization.
 
Please find the emails I have screenshot and attached.
 
Also, this move should have been way over the 2300.00 she had an immense amount of goods, and we do our moves per cubic feet, which is the space she occupies on the truck.  She was not there when getting loaded and asked if she had someone there at the location that would be her eyes so they would explain to her the vast amount of items she had which was way over the cubic feet she originally was estimated at... and an estimate is just that, AN ESTIMATION.
 
Thank you,

First, I would like to apologize for the delayed response. The customer, [redacted], contacted our company for a move from Malden, MA to Macedon, NY and spoke to a sales rep named Mark. After the job was booked and a deposit was made, our dispatcher informed the sales rep that we would not be...

able to complete this move. He then advised the rep to contact the customer to let her know this and to refund the deposit immediately. The sales rep claimed to have attempted to contact [redacted] but was not able to get in touch with her. We take full responsibility of this misunderstanding and miscommunication and we are more than willing to send Kelly a refund check in the amount of the deposit for the cancellation. I attempted to contact [redacted] today, March **, 2016, and left a voicemail for her to contact us so that I can confirm the address where she would like the check sent. We sincerely apologize for the inconvenience and would like to get this resolved as soon as possible. We hope that [redacted] is understanding to the situation.   Sincerely, Nicole A[redacted] Customer Care Galaxy Moving Systems, Inc. ###-###-#### [redacted]

[redacted]’s household items were picked up on March [redacted], 2016. We confirmed this date with her the day before the pick-up and provided a time frame of 8-10am. Our drivers try their very best to arrive within that time frame but sometimes unforeseen circumstances occur that may delay that...

(i.e. weather, traffic, or a delay at any pick-ups scheduled earlier). We sincerely apologize for the drivers arriving at 11:30am but it was unintentional and they got there as soon as they were able to. In regard to the 75% pick up payment, we require 75% of the final balance to be paid prior to the delivery. The 75% consists of a 25% deposit and a 50% pick-up payment. This is stated in the estimate that was electronically signed prior to the pick-up taking place. If the final balance is more than what was quoted at the time of pick-up, we ask that the payment cover the agreed upon payment of 75% that is required prior to the delivery taking place.
In regard to the movers showing up in a Budget truck, sometimes we will rent a smaller truck for pick-ups as opposed to arriving in the larger 18-wheelers. Not to mention, the larger truck would not have been able to park or maneuver through the streets of Manhattan without blocking anything or causing any damage, therefore we use the smaller trucks for that. In regard to the delivery and storage, standard delivery time frame for a job going from New York to California is approximately 14-21 business days. That is, of course, if the load is not going to be held in storage for 30 days prior to the delivery. Storage begins the day that we pick up the household items and bring them back to our warehouse, in this particular case storage would have been from 3/**/16 – 4/**/16. We would not transport the items to California before April [redacted], 2016 unless we are informed that the customer will be ready for delivery before the end of the 30 days. If a customer asks us to keep their items in storage for 30 days, the items go back to our warehouse closest to the pick-up destination. Anything can change within those 30 days, such as change of destination or change of delivery date (prolonging storage), so it would not be in the customer’s best interest to send the items across the country 30 days prior to the scheduled delivery date. A detailed email was sent to [redacted] explaining delivery time frames and “first date available for delivery” (please see attached). [redacted]’s 30 days of storage ended on April [redacted] 2016, we attempted delivery the first week of May and were told that she was not ready to accept the delivery. Since we do not prorate storage fees and a delivery was attempted additional charges were accrued.  On the contrary, we did our best to work with [redacted] upon the delivery and the additional storage and redelivery fees were waived. We hope that this response will provide a better understanding of our services and encourage [redacted] to contact us directly to discuss this further if necessary. The customer is also encouraged to file any further claims to our claims department at ###-###-#### or [redacted]. Please let us know if any further information is needed regarding this claim. Thank you very much.

I hired the Galaxy Moving Services to move me from Texas to Florida. They said they had offices in Dallas and Fort Lauderdale so I went with them. Boy was it a mistake.
They were supposed to come get my furniture on May 26, 2016 but the showed up finally on Friday, May 27, 2016, at around 5:00 p.m. The cost was almost double what the agent told me and I had no choice except to pay as they had my furniture in a trailer –Oh yes, their truck broke down and they loaded my things in a trailer pulled by an SUV rather than a truck. I found out later that put my things in a storage facility and then reloaded it into the delivery van in Dallas. They also charged me for the stairs to the second floor a second time! I had to pay $1450.00 when I was expecting to pay $724.00!
The agent promised me a delivery date of May 31st; however they didn’t bring my furniture until June 8th. To top off all that, no one would answer my calls or questions. The agent had promised he would be with me every step all the way but he avoided my calls.
The van they used to deliver my furniture was too large to fit through my apartment gates so they had to get a shuttle truck. The apartment manager told me it was the largest trailer made. I had to pay extra for that, to the tune of $500.00 more. They would not unload my furniture until I paid the remaining fee of $1434.00 and threatened me with putting my things in storage and making me pay for that as well.
The delivery man did not speak English very well and was very rude to me. I am 68 years old and he had me in tears. I finally had to call my son to borrow money from him as they would not take a credit card of a check and I had exhausted my bank funds. It was embarrassing to me.
The final blow was that the van driver could not deliver the furniture himself as it was Ramadan and too hot as he could not eat or drink until sunset. They hired a teen from the apartment complex to help. All my packing boxes from U-Haul were smashed and/or broken open. The boxes were delivered while all the drama was going on and I didn’t have the opportunity to mark them off so naturally things are missing. The driver also tried to charge me a third time for me a third time for the stairs but I refused.
I would never recommend the Galaxy Moving Company to anyone. It was a huge mistake! It wound up costing me $3884.00 when it was supposed to be less than $2000.00, almost twice as much and a lot of my things were damaged or lost.

[redacted] Anderson was picked up on May [redacted]and we provide 30 days of free storage, storage is not prorated. We also allowed her to keep her items in storage with us past the 30 days because we were told that she would like to accept delivery June [redacted](1 week after the 30-day mark). We did not apply any additional storage charges.  -  Hence the reason I was expecting my items [redacted]. I was told when I hired your group that Colorado was a 7-10 day trip. [redacted] put me at 7 days. Also, had more communication been used by your team instead of ignoring emails and phone calls this could have been coordinated much better. It states in the contract (and in an email sent to the customer on May [redacted]) that the first date available for delivery is not a guaranteed delivery date. A guaranteed delivery date would require an additional charge and would have to be discussed with the customer’s relocation specialist. These documents also state that deliveries to Colorado can take up to 14-21 business days from the first date available. We are well within that time frame seeing as her first date available was switched to June [redacted]and the items are in route on the delivery truck. We have informed [redacted], via email, that she will receive a call from the driver 24 hours prior to delivery. Any delivery information provided by the office staff is merely an estimate. -I was told when I hired your group that Colorado was a 7-10 day trip and had more communication been used by your team instead of ignoring emails and phone calls this could have been coordinated much better.  Yes, I received you email where you stated my items were assigned to the truck and I should hear rom the driver in a few days.  Unfortunately when I inquired as to what the estimated arrival date would be, since I have to take off work to receive my items, I was told an estimated arrival date was not available.  My response was and still remains, how are you  not able to track a customer's product?  ·         When we are told a date, our dispatcher does everything he can to get the items on to a truck that will arrive as close to that date as possible. The information we received was that the customer was ready as of [redacted] which means we will not delivery before that date, only exactly on that date or up to 7-10 days after that date. This is explained in the “1st Date Available for Delivery” email that was sent on May [redacted]. Several emails and phone calls took place between the customer, our office staff, and the sales representative. The customer was not intentionally ignored and we did our best to answer any questions and to explain everything clearly in the emails.   [redacted] was given an estimate at 419cf based off of the inventory list she provided. Upon pick up and loading, the items ended up taking up 900cf. The foreman that she gave the $250 payment to informed us that this was a tip from the customer, while the customer informed us that the payment was so that the amount of space could be “adjusted”. At the end of the day, we took the customers word for this and provided a refund in the amount of $250.00. - I was given an estimate of 419cf based on the inventory list that I provided and followed. I again ask, how is it that your estimate is so much off and closer to double? Either you are low balling the estimates or you need another estimator. And as I stated earlier, your estimate was right in line with 3 other carriers give or take a few cf.  ·         We (and most moving companies) use an industry standard software system which pre-calculates the dimensions for each item. The estimate is based on the estimated volume that is automatically calculated. If the items are larger or smaller than what the system calculates then the estimate may vary and that is determined upon pick up. The new information is given to the customer at the time of pick up and the Bill of Lading is signed and agreed upon at that time. And let’s not back track on Anthony. Your own words were we know it wasn’t a tip, we have had complaints about him before. He no longer works for this company, we don’t do business like that, hence the reason for the refund.  Why on earth would I give him a $250.00 tip and the 2 movers that actually did the move $25.00.  Make sense out of nonsense.  And a you may or may not recall I did compliment those 2 guys for their professionalism.  Anthony, another story.  ·         The refund of $250.00 was applied, we are not sure what more we can do to satisfy the customer about this particular issue. If there are any damages to the items upon delivery, we encourage our customers to take note of all damages and we have a claims process. Our claims department will review the provided information and will provide a reimbursement for damages.  - Can you please provide this information for informational purposes and the record?  ·         Our claims department can be reached at ###-###-#### and their website is [redacted] At this point, [redacted]’s items are in route and delivery should be taking place very soon. It is only 4 business days from the date she requested and the delivery is scheduled to take place within the next 2-3 days. The driver will contact the customer 24 hours prior to the arrival. - [redacted] ·         Again, any delivery information given by the office staff is an estimate. The items are in route and the driver will contact you 24 hours prior to the delivery. At the end of the day all I really wanted was a smooth move. [redacted] convinced me you were the way to go, BAD MOVE ON MY PART! Thank you

DO NOT HIRE THIS MOVING COMPANY.
This is a moving company from hell. I received a call from an employee by the name of Patrick who wanted to give me an estimate. Upon starting the estimate I told him I found a moving company that would charge my roommates and I $1200 to move all of our items down to ATL. He insisted I get an estimate because there is a chance he could give me a better deal.
I provided him with a list of items including 2 queen size mattresses, 1 box spring, a three seat sofa, 2 bed frames, 3 tvs etc...
He kept putting me on hold to check with his manager if he could get me any "discounts." Finally he told me they would do the entire move for $1,072. I was amazed at such an amazing price and asked him multiple times if this would def. be the price. He said yes as long as you don't have any more items than listed you will be okay.
The day of moving, a third party company shows up with a budget truck. Automatically the guy keeps telling me how he wants to make sure they do not put items in the truck that will go over the estimated price. I stated we have a few extra items (very small items such as mirrors and lamps) and its okay if they charge us a little more. He mentions that by just eyeing all of my furniture & boxes it will be way more. He explains to me that they charge by the amount of space the furniture takes up in the truck (i believe it was $4 per cf) and by the looks of it we will be paying $2700!!!
He let me know I could call galaxy because it was there fault for such a false estimate. He states that they only provided me with 200 cf on my contract. As the professional, they did not explain to me how the cf works and I was totally confused. So he says, "[redacted]. only about two mattresses will fit in 200cf"
After only loading up 17 boxes one mattress, bed frame, two tvs, and a dresser they tell us we have reached the limit and they can give us a deal to pay only $1800. After finally getting in touch with the company they basically tell me they can not give me any further deals. At this point I am very upset because I didn't even have half of the items I listed inside the truck. The manager (Gigi) starts arguing with me telling me there is nothing she can do and that I have to work it out with the guys who are moving the stuff (which is a third party) WHY WOULD I DO THAT WHEN I HIRED YOUR COMPANY? The guys start lowering the price to $1400 but says they wont take any more items. At this point I could have just rented a budget truck myself and move ALL items I want for that price. After 2 hrs of arguing and going back and forth I kindly ask the movers to take my items back out of the truck.
He refuses and begins to get loud and crazy. The police was called and they told him to remove our stuff. He says no because we owe him $700 for the last few hours and $300 for packing supplies. The only supplies we used of his was blankets and tape. Blankets were included in the contract and he offered to tape our boxes up some more.
After another 2 hrs WHILE the police officer was there he refused to take our items off. He started threatening us as well and at that point the officers got on the phone with GIGI and the owner who kept calling me trying to work out a deal. The officers let them know that this is ridiculous and they should be ashamed of themselves. Finally he removed our items off of the trucks into the middle of the street. And because he didn't get money for "supplies" he ripped all of his tape off of everything he put it on. (Very petty and embarrassing on his behalf).
WHATEVER YOU DO, DO NOT HIRE THIS MOVING COMPANY THEY ARE RUDE, AND UNPROFESSIONAL. They will do whatever they have to to get your items on the truck and then keep them hostage until they get the money they DONT deserve.

Revdex.com:At this time, I have not been contacted by Galaxy Moving Systems Inc regarding complaint ID [redacted]. I have tried several times to get in contact with someone at the company. Messages left always go unanswered. I have, however,...

spoken to the insurance company since I submitted this request. Galaxy Moving Systems Inc finally submitted enough paperwork for the insurance company to move forward with the claim. It is currently sitting in the "Authorize" stage. What that means is that the insurance company has sent my requested item replacement amount to the company for approval or denial. They have until September *, 2016 to submit their approval or denial back to the insurance company. I do not consider this claim resolved yet, but I am hoping, with Galaxy's cooperation, that it will be settled soon.Sincerely,[redacted]

After using Galaxy Moving Systems Inc in September of 2015 and having pretty much every antique and other items lost and destroyed, I have to agree with every complaint on this site. Over a year after filing a complaint with Galaxy on my items, Galaxy offered a settlement of 375.00 which was no where near the cost of replacing the lost items much less that antiques destroyed.
In an attempt to go ahead and get this over with and move on and get ride of the boxes of destroyed antiques, I signed the release form and was told that I would get my check within 45 days. this was signed on 10/*/216 and yep it is now nearly 80 plus days later and still no check. I contacted Shakira with Galaxy moving systems and was advised that the check had been mailed to the wrong address on 11/**/2016 here is still a month later and no check and cannot get an email response nor will Galaxy answer the phones and return a voice mail.
Everyone needs to stand up for their rights and go public against this company. Social Media, ([redacted]) local news stations. If enough of us customers that have been taken for our hard earned money would stand up and fight back, something might get done. We cannot stand by and let this company continue to destroy our personal belongings and then laugh in our face by offering us pennies.

I am responding to your complaint, first and foremost as WE stated to you WE do not GUARANTEE DELIVERY DATES we can however give you an ESTIMATED TIME OF ARRIVAL!
Again, we were not going to send a driver out for a delivery because when we did try to guarantee a delivery date (only reason we could guarantee that day, the truck driver was in the area and was going to try to deliver that night, but we told him to wait to get written confirmation for the 8 am delivery, which we never received)
At this point, the driver continued with his delivery and will be delivering your goods when he is on route back.
Now when the driver is in route he will call 24 hours prior making the delivery.
 Thank you,
Shakera C[redacted]

Revdex.com:At this time, I have not been contacted by Galaxy Moving Systems Inc regarding complaint ID [redacted].Sincerely,[redacted]