Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The response of Joe Basil is very, very, very disrespectful !!! The confusion is on the part of the salesman & the dealer. We were promised 1 year satellite radio from the salesman who said to call him each time the 3 month subscription ends. The "Glassman" that Joe Basil hired said that he could remove the "etching" of the glass with the dealers approval. We will repeat what we already reported before purchasing the car, we said we wanted it cleaned up - the car, the engine & the glass. We have called the salesman repeatedly & he rarely answers & doesn't return our voice mails, hence the time lapse. Who would want "sold" & numbers on their glass? If you want a dealership you would be satisfied with & want to return to & recommend to many people - it isn't Joe Basil. There are a lot of other car dealers in the area, hopefully, there is an honest one that treats customers respectfully, is pleasing & wants return customers. regards, [redacted]
Well she did bring here vehicle here for repairs her adjuster from [redacted] did come out and appraise the damage we then customer to get ok to start repairs she said do not do anything I have to talk to my insurance company that was the last we heard from her until she called to see if...
vehicle was done when she told us not to work on vehicle ?. As far as the amount of the estimate that also has nothing to do with us they tell us rather the vehicle is repairable or not as of 1-12-16 I called her adjuster Jim dowing from [redacted] and he said that as far as the repairs we are allset on this vehicle and if she does have any questions that they should be directed at [redacted] since they are the ones that wrote what to be repaired and what parts to use if any questions my name is Thomas S[redacted] and I am the shop manager.
The original complaint was satisfied with the agreement that we would send a letter to [redacted] stating that the credit bureau was pulled in error. Both parties agreed that this would resolve the problem. The letter is attached that we sent out in July
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.You are false advertising "same day" and better yet "1-hour" delivery. You also sold me a vehicle that could not pass inspection and then told me I could not take it to my own mechanic. Yes, you did give me a rental vehicle in the meantime but I did not come into your business for a rental vehicle and 6 more inquiries to be put on my credit report (and 6 on my husbands) to only get my own car back. Your false advertising and irresponsibility has caused inconvenience and frustrations on to the consumer and is absolutely unacceptable. Regards,[redacted]
There must be confusion on the part of the customer - satellite radio trial periods are generally 3 months, not even 6. There has never been a 1 year trial period. In addition, there is no implied warranty on glass of any kind, especially for an issue 8 months after delivery. The dealership covered...
the cost of attempting to buff the glass for the customer, but it was not to his satisfaction. Unfortunately, the dealership is not willing to offer anything in addition to this customer.
The customer does have an engines for life contract. per the contract under "what to do in the event of a failure" line #4 : in some cases,you may be required to authorize the repair facility to inspect or tear down your vehicle to determine the cause and cost of the repair. Also under "service...
department guidelines for claims handling" line #1 : Advise limited warranty holder that evaluation of failure does not mean that the repair is covered under this limited warranty.line #2 : Have limited warranty holder authorize inspection/tear down of the vehicle to determine failure's cause and cost to repair. Notify limited warranty holder that cost of tear down will not be paid if it is determined that failure is not covered under this limited warranty. This is standard proceedure for warranty contacts. This is standard procedures for this type of warranty contract. If customer would like to bring their vehicle back in and authorize teardown as the contract states. We will provide the customer A rental car to use at no charge.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Response to Joe Basil Chevrolet. 1) We went to [redacted] on [redacted] Avenue. Service Manager took pictures and told us it was damaged. The dealer who sold us the car should repair it. 2) We also went to [redacted] Ford and they told us the Light was damaged and if they would have sold us the car they would replace it. Joe Basil Chevrolet should replace the light. Joe Basil Chevrolet, who else do you want us to go to, to look at the damaged light?
Regards,
[redacted]
The drive clean rebate didn't qualify on the volt he purchased because it is a previous dealer rent-a-car. To put a vehicle into dealer rent-a-car service we must title and register the vehicle. With that being said NY state recognizes that as a used vehicle and they will not pay out the...
drive clean rebate on the vehicle. GM recognizes this vehicle for is new vehicle rebates and the give us an extra $3000 on top of them to pass along to the customer for the 2000-3000 miles that these vehicles will have on them. The full value of this incentive, all avaialable rebates from GM, and a discount from the dealership where given to Mr. Meyers on this transaction. Unfortunately not all incentives, rebates, and government programs are able to stack on each other, so we select what will be the largest value for the customer. Mr. Meyers received $15,367 in total incentives which is almost 40% of the suggested retail price.
Mr. [redacted] came into our dealership to purchase this truck, visually inspected it parked and on a vehicle lift in our shop. He was 100% aware of the price that he was paying for this truck, signed every form (we have copies, he apparently lost his), and was 100% aware of the terms of this deal. Mr....
[redacted] took it upon himself to contact the previous owner (he found their contact information on his own)to discuss the condition of the truck and any issues it may have had it in the past, and still decided to purchase the truck. In fact, we have screen shots from Facebook that confirm that Mr.[redacted] was aware of the price he was paying, that he was receiving a good deal on the truck, and was even congratulated by the previous owner on the purchase. The dealership has offered to repair or repurchase Mr. [redacted]'s truck. He originally elected to sell it back to us, but then decided to keep it and left the dealership with it. His offer to sell us the truck back expires at the end of business on Friday, November 4th.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The date of the unauthorized credit inquiry was 5-21-16, not 5-27-16, as stated in the letter which was attached to that last response. So, the letter which Joe Basil Chevrolet has previously stated that they sent in July was actually incorrect. This is ridiculous that I'm still trying to get this resolved and no one can seem to get it right. It's obvious that there was an error on their part, yet I'm the one who has to keep going back and forth here just to get this fixed. If they had just done what I asked the first time around, before I ever went to the Revdex.com, this would have been taken care of. Summing up one more time...there was a hard credit inquiry done on 4-22-16 which showed up under my sister's name [redacted] on my credit report and then an unauthorized hard credit inquiry on 5-21-16 which was supposed to be for my sister was done and also showed up on my credit report. I would like for them to write a and submit a new letter which contains the correct information. Then, I would like a copy of that letter so that I can follow up on this with [redacted] Regards,[redacted]
As of 3/1/2016, the financing issues concerning paperwork and loan establishment have been rectified. As with any purchase where a loan is required, an applicant's credit will show inquiries from banks as part of the process of securing financing. The customer's credit is by no means "ruined". There...
were some delays with delivery because the vehicle needed to be driven to reset monitors to pass New York State inspection. E-mail and phone contact has been made with this customer and other family members to explain this process and how it is being rectified.
We regret Mrs. [redacted] had issues with her reimbursement from her bank GM Financial but had worked with her in getting her refund dating back to 7/ 31/2015. We have been contact with her and the bank many times and on the last set on exchanges starting on 9/10/2015 worked on getting a...
resolution as soon as possible. On 9/16/2015 received conformation that her check was to be overnighted to her. This information was shared with her the morning of the 16th and Mrs. [redacted] received her payment from GM Financial Bank on 9/17/2015. As to the $38.61 she feels we slighted her on we are sending her a $100 check card registered mail on 9/29/2015 to reimburse her for the extra charges she feels we cost her.
This repair would need to be done at a Ford dealership. The defect is behind the lens, and I would assume that might be why there is a small amount of moisture in this light. These Ford dealerships have been denying the repair because there is an acceptable amount of moisture in the lens – its within their acceptable standards. If a Ford service representative inspected the light, they may be willing to goodwill the part to keep the customer happy.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The response of Joe Basil is very, very, very disrespectful !!! The confusion is on the part of the salesman & the dealer. We were promised 1 year satellite radio from the salesman who said to call him each time the 3 month subscription ends. The "Glassman" that Joe Basil hired said that he could remove the "etching" of the glass with the dealers approval. We will repeat what we already reported before purchasing the car, we said we wanted it cleaned up - the car, the engine & the glass. We have called the salesman repeatedly & he rarely answers & doesn't return our voice mails, hence the time lapse. Who would want "sold" & numbers on their glass? If you want a dealership you would be satisfied with & want to return to & recommend to many people - it isn't Joe Basil. There are a lot of other car dealers in the area, hopefully, there is an honest one that treats customers respectfully, is pleasing & wants return customers. regards, [redacted]
Well she did bring here vehicle here for repairs her adjuster from [redacted] did come out and appraise the damage we then customer to get ok to start repairs she said do not do anything I have to talk to my insurance company that was the last we heard from her until she called to see if...
vehicle was done when she told us not to work on vehicle ?. As far as the amount of the estimate that also has nothing to do with us they tell us rather the vehicle is repairable or not as of 1-12-16 I called her adjuster Jim dowing from [redacted] and he said that as far as the repairs we are allset on this vehicle and if she does have any questions that they should be directed at [redacted] since they are the ones that wrote what to be repaired and what parts to use if any questions my name is Thomas S[redacted] and I am the shop manager.
The original complaint was satisfied with the agreement that we would send a letter to [redacted] stating that the credit bureau was pulled in error. Both parties agreed that this would resolve the problem. The letter is attached that we sent out in July
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.You are false advertising "same day" and better yet "1-hour" delivery. You also sold me a vehicle that could not pass inspection and then told me I could not take it to my own mechanic. Yes, you did give me a rental vehicle in the meantime but I did not come into your business for a rental vehicle and 6 more inquiries to be put on my credit report (and 6 on my husbands) to only get my own car back. Your false advertising and irresponsibility has caused inconvenience and frustrations on to the consumer and is absolutely unacceptable. Regards,[redacted]
There must be confusion on the part of the customer - satellite radio trial periods are generally 3 months, not even 6. There has never been a 1 year trial period. In addition, there is no implied warranty on glass of any kind, especially for an issue 8 months after delivery. The dealership covered...
the cost of attempting to buff the glass for the customer, but it was not to his satisfaction. Unfortunately, the dealership is not willing to offer anything in addition to this customer.
The customer does have an engines for life contract. per the contract under "what to do in the event of a failure" line #4 : in some cases,you may be required to authorize the repair facility to inspect or tear down your vehicle to determine the cause and cost of the repair. Also under "service...
department guidelines for claims handling" line #1 : Advise limited warranty holder that evaluation of failure does not mean that the repair is covered under this limited warranty.line #2 : Have limited warranty holder authorize inspection/tear down of the vehicle to determine failure's cause and cost to repair. Notify limited warranty holder that cost of tear down will not be paid if it is determined that failure is not covered under this limited warranty. This is standard proceedure for warranty contacts. This is standard procedures for this type of warranty contract. If customer would like to bring their vehicle back in and authorize teardown as the contract states. We will provide the customer A rental car to use at no charge.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Response to Joe Basil Chevrolet. 1) We went to [redacted] on [redacted] Avenue. Service Manager took pictures and told us it was damaged. The dealer who sold us the car should repair it. 2) We also went to [redacted] Ford and they told us the Light was damaged and if they would have sold us the car they would replace it. Joe Basil Chevrolet should replace the light. Joe Basil Chevrolet, who else do you want us to go to, to look at the damaged light?
Regards,
[redacted]
The drive clean rebate didn't qualify on the volt he purchased because it is a previous dealer rent-a-car. To put a vehicle into dealer rent-a-car service we must title and register the vehicle. With that being said NY state recognizes that as a used vehicle and they will not pay out the...
drive clean rebate on the vehicle. GM recognizes this vehicle for is new vehicle rebates and the give us an extra $3000 on top of them to pass along to the customer for the 2000-3000 miles that these vehicles will have on them. The full value of this incentive, all avaialable rebates from GM, and a discount from the dealership where given to Mr. Meyers on this transaction. Unfortunately not all incentives, rebates, and government programs are able to stack on each other, so we select what will be the largest value for the customer. Mr. Meyers received $15,367 in total incentives which is almost 40% of the suggested retail price.
Mr. [redacted] came into our dealership to purchase this truck, visually inspected it parked and on a vehicle lift in our shop. He was 100% aware of the price that he was paying for this truck, signed every form (we have copies, he apparently lost his), and was 100% aware of the terms of this deal. Mr....
[redacted] took it upon himself to contact the previous owner (he found their contact information on his own)to discuss the condition of the truck and any issues it may have had it in the past, and still decided to purchase the truck. In fact, we have screen shots from Facebook that confirm that Mr.[redacted] was aware of the price he was paying, that he was receiving a good deal on the truck, and was even congratulated by the previous owner on the purchase. The dealership has offered to repair or repurchase Mr. [redacted]'s truck. He originally elected to sell it back to us, but then decided to keep it and left the dealership with it. His offer to sell us the truck back expires at the end of business on Friday, November 4th.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The date of the unauthorized credit inquiry was 5-21-16, not 5-27-16, as stated in the letter which was attached to that last response. So, the letter which Joe Basil Chevrolet has previously stated that they sent in July was actually incorrect. This is ridiculous that I'm still trying to get this resolved and no one can seem to get it right. It's obvious that there was an error on their part, yet I'm the one who has to keep going back and forth here just to get this fixed. If they had just done what I asked the first time around, before I ever went to the Revdex.com, this would have been taken care of. Summing up one more time...there was a hard credit inquiry done on 4-22-16 which showed up under my sister's name [redacted] on my credit report and then an unauthorized hard credit inquiry on 5-21-16 which was supposed to be for my sister was done and also showed up on my credit report. I would like for them to write a and submit a new letter which contains the correct information. Then, I would like a copy of that letter so that I can follow up on this with [redacted] Regards,[redacted]
As of 3/1/2016, the financing issues concerning paperwork and loan establishment have been rectified. As with any purchase where a loan is required, an applicant's credit will show inquiries from banks as part of the process of securing financing. The customer's credit is by no means "ruined". There...
were some delays with delivery because the vehicle needed to be driven to reset monitors to pass New York State inspection. E-mail and phone contact has been made with this customer and other family members to explain this process and how it is being rectified.
We regret Mrs. [redacted] had issues with her reimbursement from her bank GM Financial but had worked with her in getting her refund dating back to 7/ 31/2015. We have been contact with her and the bank many times and on the last set on exchanges starting on 9/10/2015 worked on getting a...
resolution as soon as possible. On 9/16/2015 received conformation that her check was to be overnighted to her. This information was shared with her the morning of the 16th and Mrs. [redacted] received her payment from GM Financial Bank on 9/17/2015. As to the $38.61 she feels we slighted her on we are sending her a $100 check card registered mail on 9/29/2015 to reimburse her for the extra charges she feels we cost her.
This repair would need to be done at a Ford dealership. The defect is behind the lens, and I would assume that might be why there is a small amount of moisture in this light. These Ford dealerships have been denying the repair because there is an acceptable amount of moisture in the lens – its within their acceptable standards. If a Ford service representative inspected the light, they may be willing to goodwill the part to keep the customer happy.