Gamestop

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10741112, and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.My issue was not resolved, again they just tried to inform me about my credit card not being charged which has nothing to do with the issue of trying to change my payment type then having issues replacing the order Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.If your system doesn't show any orders placed, then your system needs to be fixedI went through the entire order process about times with multiple payment methods, cleared my cache multiple time, logged in with multiple browsers, all with no success (I'm a web developer by trade, so I know many of the quirks that can cause eCommerce systems to get hung up) After going through all of this headache, I finally went in store to place this order, which was not ideal, because I was hoping to use my PayPal account, but I was able to get the order placedBUT, I was charged, yet again for the full price of one day shipping, because the in-store associate (who was very helpful and understanding), couldn't view my account history where I was offered free one day shipping for my troublesTo top things off, my shipment was delayed, despite the one day shipping request, but it appears I'm scheduled to FINALLY receive my purchase in the mail today.At this point I will consider this dispute resolved if the shipping costs for both of my orders can be refunded - a total of $by my calculations - as I'm tired of having to deal with it (I'm happy to provide my second order number via a secure channel if necessary) Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] This district manager never contacted meI reached out to the store for his number and was informed that the district manager had fixed it so I could trade in and honored the initial pricingHowever they did not do anything for the initial inconvenienceSadly enough I know they wontJust like the person whos responding with messages here saying they are here for me however provide no contact informationIm happy that they allowed me to trade inIm not happy that they made a manager in the store take care of it and not contact meVery unprofessional

The card number is [redacted] with a pin# *** Again, this was purchased as a gift for a little boy When we attempted to use it, the game stop manager told us it had expired In MA, this is illegal I should not have to go through so many hoops to use this cardPlease mail a new $dollar card to [redacted] *** Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:"I appreciate GameStop's willingness to make good in this situationIf the amount to be refunded is the same via either method, I would prefer a checkPlease also confirm the total amount you are intending to refundThanks" [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute It fails to resolve the issue it just a knowledges the problem Please enter your reason(s) for rejecting the business response below Regards, [redacted] ***

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company We have notified the IT department in which this issue has taken placeWe thank you for providing the information that you have as this is extremely helpful in getting to a resolution to the errors you have been coming acrossI will reach out to you shortly should we need more information or if the issue should be resolved.We thank you for bringing this to our attentionIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matter

Good morning [redacted] ***On behalf of GameStop, we apologize for this poor experience in association with our company.It appears that our ordering system was not able to process or accept the billing information that was supplied at the time this order was placedUsually in these instances, we recommend clearing the cookies and cache from your web browser, trying a different web browser, and/or contacting your financial institution to ensure that there are no difficulties with them processing this transactionIn regards to the promotion, I am more than happy to honor this for you by providing a web coupon code that can be applied on your order:$20: [redacted] Please let me know if you experience any difficulties redeeming this certificate on the website and I will be more than happy to continue assisting you.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

I have rejected because I have submitted a picture from the magazine that says it expires October so what you are saying is incorrectNow I lost my points because of a mistake on gamestops behalf not minesI want my points back

Good morning [redacted] ***On behalf of GameStop, we apologize for this poor experience in association with our companyI am truly sorry for the lack of assistance you've received regarding this matter and for all of the frustration it has caused youAfter researching this further, I was able to locate the e-mails you were sending along with all order numbers you were needing to make returns on: [redacted] - Nintendo 3DS XL System (Pikachu Yellow and Hyrule Gold Editions) [redacted] - Nintendo NEW 3DS XL System (Galaxy and Pokemon Solgaleo Lunala Black Editions) [redacted] copies of Pokemon Blue Version [redacted] copies of Pokemon Blue Version & copies of Pokemon Gold Version [redacted] copies of Pokemon Blue Version Since some of the items on these orders contain Lithium Ion Batteries, returning them back to the warehouse might take a few extra steps, but it can definitely be done! Typically, our guests can mail them back to the warehouse and GameStop refunds their return package shipping costsIn some circumstances, we are able to mail our guest a Lithium ion Shipping Label however the process can take upwards to business daysFor all non-lithium ion battery items, I can e-mail you a UPS Return Label which will be no additional cost to youLet me know which method you would prefer in terms of the 3DS Systems you're looking to return, and I'll be more than happy to assist you in getting the return processed arranged.If you have any additional questions or concern, please feel free to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for escalating this matter Regards, [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, your email and phone number is not tied to a digital Game Informer subscriptionHowever, I was able to search by your name and found a membership account with a slightly different emailI have attempted to reach out via the phone number attached to this complaint as well as the number located on the loyalty membership account I was able to findThe membership shows that it was paid for in April of and has until april of until it expiresThis would also include the Game Informer subscriptionIf you would like to cancel your subscription we most certainly would be able to help you with thisIf you would please call me at our corporate office at [redacted] ext [redacted] we may be able to resolve this for youIf I do not answer, our corporate main line will be [redacted] If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyI'm so sorry to hear about the trouble you experienced when trying to order with usThere were some intermittent issues with our website providing inaccurate prices on Cyber Monday, but it was able to be corrected shortly afterBecause you were impacted by this, and weren't able to get the products you were hoping for, I have processed a GameStop Digital Gift Certificate valued at $so that you can still purchase these titles at their sale pricesThis has been processed under Order [redacted] and you can expect to see this arrive within HoursI would like to advise that if it has been past the provided time frame and you still have not seen the gift card arrive, then to please let me know at your earliest convenience so that I may assist you further.If you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company Upon investigation, there was an error attempting to process your orderThis error was on us and we are working diligently to correct this issueFor the hassle and frustrations this has caused you, I have now upgraded your shipping from 3-day with UPS to Overnight with UPS at no additional cost to youWe are attempting to get this corrected as soon as possible and I will be keeping an eye on your order to ensure it processes correctlyI will take ownership of this issue for you and will make sure you get a proper resolutionWe are expecting your order to ship within the next business daysPlease accept the following $promotional code for a future purchase on GameStop.com: [redacted] Please note that the item(s) must be currently in stock and the total must be over the coupon value Some restrictions may apply Online coupon codes cannot be used for in-store piordersIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company We have notified the district leader of the store in which this issue has taken place You will be contacted by them shortly.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyWe apologize for any confusion this may have caused you, however we do not have access to any rebate information as this was specifically through the third party companyShould you require a proof of purchase we are more than happy to provide that to youIf you would please reach out to them as they will most definitely be able to investigate further for you If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company Our return policy is on the back of every receipt from Gamestop This states that all Unopened merchandise may be returned for a full refund, but all Opened new merchandise can be exchanged for an identical item.A receipt is required for all returns and exchanges.Unopened new merchandise (except tablets) = full refund within days of purchase.Opened new merchandise (including tablets) = identical exchange within days of purchase.New accessories (opened or unopened) = full refund within days of purchase.Unopened new tablets = full refund within days of purchase.Pre-owned merchandise = full refund within days of purchase or identical exchange within 30.Pre-owned merchandise = full refund within days of purchase or identical exchange within days of purchase.Downloadable Content (DLC), Digital Games and/or PC Downloads = no returns or exchanges.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company You can dispute the charges of the gift cards with your bank We are unable to provide a refund for this purchase.If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me ??Although it was supposed to be a physical gift card for replacementI will accept their offer of a virtual one just to be done with them Regards, [redacted]

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company I have viewed your account and show that you were sent one order for an Xbox One and Madden NFL This was the only charge that done to your account The total for the order was If you have not received this package we will open an investigation with UPS for the package.If you have additional questions, I am here for you [redacted]