Gamestop

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, it was discovered thatan authorization on your accont for $was applid to ensure that the funds would be able to be collectedWe show that was taken away when we finally started to ship your productsA single charge of $was settled for [redacted] The [redacted] starter Pack has not been shipped as of 12/1/Due to unforseen circumstances, delays on order fulfillment have resulted in many orders to be delayedAt this time, we do not have an estimated time of arrivalFor this reason, we will be refunding you the $charges for [redacted] Starter Pack as an apology for the delay and confusion with your order.Please allow 7-business days for the refund to post properly with your financial institution If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Good morning, J***On behalf of GameStop, we apologize for this poor experience in association with our company.I cannot apologize enough for our error and the frustration it has caused you- I assure you it was never in our intentions to cause this and I greatly appreciate your feedback as this makes room for improvementI have been personally working with our premium and promotion teams since this complaint was submitted to me to find more information on this offer and track down an additional card for youI was unfortunately informed this morning that the additional supply that we did have available for this offer has since been depleted (I am unsure of how many additional cards were allocated to us by the vendor), and that because of this the promotion has since then been removed from the website for the time beingI am unsure on if we will be receiving more of these cards on hand, or if this promotion has been suspended indefinitelyBecause I am unable to supply the promotional Transformers card, and we failed to honor this promotion in the first placed, I have processed a full refund of $on your order to go back to your original mode of paymentI feel that because of our faults, you do not owe us a pennyDepending on your financial institution, it may take them anywhere between 3-business days to accept and post this balance back to your accountI would like to advise that if it's been past the provided time frame and you still have not seen this balance post, then please do not hesitate to let me know so that I can continue to assist youShould our supply of this promotional card be restored, I will happily mail you an additional as soon it becomes available to usIf you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meI just want to further add that [redacted] was fantastic and he did an awesome job not only resolving the issue but staying in touch with me through it allThank you all so much! Regards, [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company Reservations for this item did not go live on the website and in stores until 12:PM CST on August 22nd, Unfortunately our systems for both in-store and online experienced intermittent issues that caused the lack of availability and prevented some guest from placing ordersWhile we do have programs such as the “First to Know” list for our guest to sign up for so that they can receive updates on specific items we anticipate to have high demand, this program does not guarantee our guest a reservationCurrently, the SNES Classic is no longer available online, and we are unable to fulfill request for this item; however we expect to have more units available at launchWe recommend staying tuned to the website at: [redacted] or contacting your local GameStop store to inquire about product availability when it nears closer to the release of this item If you have any additional questions or concerns, please do not hesitate to let me know- I am here for youBest Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Dear ***,When you're next available, please feel free to give me a call to my direct line at [redacted] , EXTI will be available in the office until 5PM CST TodayI would love to take ownership of this and assist you further until resolvedI look forward to speaking with you!Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We have returned the package that we received We only received Super Mario 3D world in this package and you will be refunded for this item.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have reviewed your order an found that the 2-Year Warranty was purchased for the console you purchased You are welcome to contact the Tritton Customer Service for warranty assistance on this item.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, your order was partially refunded as of 1/30/when you reached out to guest card and a corporate agent was able to process this creditPlease expect a $refund to post to you account within 7-business days in accordance with your financial institutionWe thank you for your patience and appreciate you allowing us to resolve this for youIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Thanks for the help and I will let you know if any issues come up Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response belowA husband, wife, or other family member living at the same house should be able to make a purchase from the Game Stop website without triggering a fraud alert when the address on the credit card matchesYour fraud alert system needs updatingThere should be no issues so long as the buyers address matches their accountAre you telling me that in the history of your company parents to do not routinely pay for their kids purchases on your site, while the membership name is in the name of the kid, or other familial scenarios like this? You must be inundated with this issue, if that is the caseHow can rejecting customers orders be more profitable than allowing their family, with the same address information, to pay for goods? I get that you have unblocked the accountI'm just trying to figure out how individuals in my house are supposed to place orders without being blocked againWe are a familyWe use the same devicesIt's going to happenAddress matching should be the ONLY issue when placing an order Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me They paid me back for the problem and I am satisfied Sorry I got sick and wasn't able to answer in time Please mark their file customer satisfied -- [redacted] Regards, [redacted] ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company You have been refunded the shipping costs for this order If you have additional questions, I am here for you [redacted] * [redacted]

Dear [redacted] We apologize for the confusionThere was no Revdex.com complaint filed but there was a store issue complaint filedI was able to locate that and discover that the district leader had attempted to contact you via the phone number provided but it kept stating that it was not a working numberI confirmed that it was the same number as on this complaintI have reached out to the district leader and asked him to send you an email at the provided hotmail account If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company We show no attempts to order Destiny: The Taken King Collector's Edition since your first completed order You are welcome to attempt to place this order again via our website.We are unable to change the price of our shipping overnight packagesIf you have additional questions, I am here for you [redacted]

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company You have been issued a full refund for this order Please allow to business days for this refund to process fully and be reflected on your account.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company You can find the receipt information for this order by visiting GameStop.com and following these directions: Click Your Account drop down Click Guest/In-Store Orders Use your Email and Order NumberYou can open the order you will see your receipt.If you have additional questions, I am here for you [redacted]

Dear [redacted] , We have notified the district manager of the store in which this issue has taken place You will be contacted by them shortly.If you have additional questions, I am here for you [redacted] * [redacted] *

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, it was discovered that a replacement order was created for you instead of a refund orderI have no corrected this, we did receive your return as wellA refund of the full $will be created to youIf you would please allow 7-business days for the refund to post in accordance with your financial institution.We thank you for allowing us to resolve this matter for you and appreciate your patienceIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meHowever, you guys really need to address why I didn't get my tickets responded to on the gamestop websiteWhat is the point in having that if you just ignore tickets? A person shouldn't have to file a complaint on here anytime they have an issueI think Gamestop would be an awesome company if you guys actually cared about your customers more than money Regards, [redacted]

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our companyWe sincerely apologize for the extended amount of time it has taken our Loss Prevention team to investigate this concern, and for our failure to keep you informed on these delays Please know that we take these matters very seriously, and have taken this incident as feedback on areas where improvement is warrantedI do show that one of our Guest Care Representatives assisted you earlier today (8/15/2017, 1:33:PM) in refunding the 180,Rewards points back to your PowerUp Rewards accountI show that your point balance is now back at 189,PowerUp Rewards pointsThis balance will reflect the next time you log into your rewards accountWe strongly encourage updating your password to the account, and if possible, the password to your e-mail address to ensure it's secureIf you have any further questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters