Gannett Co

Refund request submitted for $24.48, on 1/11/ Refund should be received within - business days Monies will be refunded via same method initially used to pay (credit card or check)

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Robert & Maggie [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Renae [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Angela ***

We have added the [redacted] phone number to the Do Not Call listThis could take up to weeks to up date The account has been stopped and all necessary adjustments madeWe are sorry to hear they had such a poor experience

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Cheryl [redacted]

The call center is currently experiencing high volume, extending wait times Upon receipt of the complaint on 1/we contacted the customer and processed cancelation for 1/per the request

Confirmed stop is placed on the account for 1/20/17, balance including recent payment will be refunded to the payment method utilized Left message for customer providing contact number if additional assistance is required

The Gannett company has done nothing to help me outYes, a woman called me, but she has no idea which complaint she is dealing with, she admitted this herselfThe subscription manager, of the Green Bay Press Gazette, got in touch with meThis Gannett Company should have given me the number in Green Bay, rather than ignore my complaint, because their so-called customer service reps don't know what paper I was talking about, and then didn't even contact that paper to tell them I had complainedThis is not the way to rub=n a business

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Arlene [redacted]

Desired outcome met Account canceled and charges refunded Per Revdex.com complaint customer no longer wishes to correspond with business, added to do not contact

We appreciate the feedback from Ms [redacted] and all of our readers

A refund of $was processed on June 2nd The balance of $has been requested for refund

The customer was contacted about placement of the tube The account was credited $and the account has been restarted

We successfully contacted our member and discussed concerns about delivery and the quarterly cost of the subscription Confirmed that has been improvement in delivery; we will continue to work to ensure timely delivery of the print portion of her subscription

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received the check via mail 4/10/ Regards, Melissa [redacted]

We can confirm that a zero balance is reflected on the inactive account

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The message Gannett sent read, "This issue has been resolved." But just three days ago I got another unsolicited newspaper from themI would appreciate a little more clarification from them regarding HOW the "issue has been resolved." When will the change take effect? Essentially, when can I expect they will stop leaving papers on my driveway? Regards, Natalie ***

The account was stopped on 12/22/at 8:amA final payment was processed and the account is current.Thank you