Ganser Company, Inc.

Had a nice visit from Marc G***Very down to earth guy and very honest Gave me a few options for fixing my window Definitely could tell he wanted what was best for me and my budget Would definitely recommend this company for getting an honest quote and I'm sure they do an excellent job installing and supplying a superior product

The people who came to our home to actually do the work were fabulousThey listened to our concerns and wanted to make the job turn out properly Our sales person was relatively new to your company and my sense was that he is still inexperiencedIt was not made perfectly clear to me that there WASN'T a window to fit our existing openingAll Matt said to us was, "We'll make it work." I am pleased with how Ray easily framed in the window on the inside; much LESS WORK than what was on the original contractIt is my hope that we will be saving a little bit of money because of that Overall, this relatively small project was rather stressfulHowever, I am glad that the work was able to be scheduled during the month of November instead of during December, which was the original plan

I made an appointment to have Ganser install a gutter and downspout extensionThey never showed upWhen I called the office they were not even aware that no one had showed upThey would not confirm a new appointment, and would not make sure we were fit into the next available dayI asked if we could pick up the gutter to just install it ourselves and they said noThey recommended I go to Menards instead of waiting for them to fit us inWe had signed a contract with them to do the work, and they did not follow through with the contract

From the ratings, we decided to get an estimate from this company for our roofMy husband set up the first appointment, but they called and left us a message to let us know that they would have to cancel because the person who does estimates was out of town or somethingOk, no problemWe called to make another appointmentThe guy came out but didn't have his ladder so he couldn't give us an estimateHe said he would come back the next day but he never showed upWhat a waste of our time!!

Hello [redacted],We have tried to contact you. We also made an attempt today, and the woman that answered stated that you were sleeping and that she would have you call us back when you awoke. Please contact us.  Thank you,

Dear Revdex.com,The issue described above has been determined by myself to be non roof related. When our estimator Kelly Hickman came out to meet with the [redacted]s during the winter of March 2014, it appeared that the result of the leaking was caused by ice damming.  Ganser was...

contracted to replace the roofing over rooms with cathedral ceilings with a seamless heat welded flat roof system. During the tear-off of the roof, it was found that the roof had rotted decking as well as wall damage behind the siding as a result of a lack of a roofing cricket (Diverter) and poor  design/installation of the prior roof. We also reinsulated walls associated next to the windows roof side, and replaced windows with smaller units...as the old windows were built "On top" of the roof flush which could potentially allow for water infiltration. In conclusion, we corrected was visible problems during the project and made the proper recommendations based on what we could be see and assess.Upon completion of the roof, we had not heard of any water coming into the home until the following winter of 2015.It was at that time, that I myself came over upon request of the [redacted]s to assess the situation. Upon an attic inspection adjacent to the cathedral ceilings, I found that the builder had not insulated the transition of the sill plate in the attic properly. I also observed that the roof appeared to be "leaking" at that transition. Over the rooms with the cathedral ceilings, there also appeared to be other "leaks" or condensation staining and drops. Upon further inspection of the Cathedral ceiling and consulting with owner on how it was built as we had no set of plans, it appeared that the ceiling was designed and engineered with little or any insulation nor proper ventilation. I explained to the owners that the builder or architect had not built a proper space for the correct amount of insulation and ventilation to avoid dew points and condensation from occurring. We concluded as that the roof does not leak spring, summer, fall but only the winter, that the roof was not the issue. It was at that point, I procured a quote for spray foaming the knee walls/sill plates in the attic to resolve the problem on the transition. I also provided a quote to remove the soffit and spray foam the ends of the gables on the cathedral ceiling rooms in question. What we were trying to do with a step by step approach with insulation, was trying to cut off air flow and create an thermal envelope system to help prevent the condensation from taking place. The last resort if this did not work, was to spray foam the ceiling of the rooms and insulate from below....that was going to be the final step.Shortly I provided the quotes on March 21st, 2015,  [redacted] informed me that they were going to get a divorce and go a different route to solve the issue. She also instructed me to have our technician come over and remove the snow guards that were coming loose that we installed. We were going to go over and reinstall them but she was afraid that if they attempted to sell the house to have them removed rather than leave it as they were.I did not hear back from them until a real estate agent representing potential home buyers from Stark Realtors called requesting information regarding the roof. I explained to her what I described above (She too had been in construction in a past job and understood the situation). She requested I send her a summary letter which I obliged. After I sent it, I received a call from JD [redacted]. He requested that Ganser be held responsible or at least some share or all share of the burden of the repairs necessary for correcting the issue. I reiterated that as this was not roof related and a result of poor design by the home's architect and poor implementation by the original home builder. I reminded him that this is why I produced quotes for them and met with them early 2015 to help them solve the issue but they declined. I found out after the fact that they had contracted with another insulation company to address the problems I discovered with the attic knee walls/sills. I agreed to have a meeting with them at our office to discuss the matter further on January 12th, 2016. We all agreed as the due to the structural limitations and heights provided by the roof dimensions would not allow any roofing modifications would not solve the issue. I did agree to produce a quote to UP spray foam, fur out the ceilings, and drywall. I gave them a ball park number to prepare for the potential costs. They stated they could have someone who could do it for less. But I still agreed that I would meet [redacted] the following Friday to measure for the quote. Upon meeting at the home at 4:00pm, JD showed in [redacted]'s stead. That same morning, a picture was texted to me that the ribs of the TPO roof we installed were coming loose due to snow/ice ripping them loose. I brought a copy of the service agreement to  JD to give him Ganser's assurance to potential buyers that we will take care of it when the weather was acceptable to make a proper repair and we would stand behind our work. I measured the ceilings in the rooms and left telling JD I would speak to our production manager when the repairs would take place. The following Monday I received a text from the [redacted]s stating that they were disappointed that they had no heard anything from us. I responded by saying that we will not be out on a -20 degree day to make the repairs but when it is safe for our men and when the repairs could be done correctly. As the roof was no leaking, I assured them that we did not want to damage the roof by making repairs in the cold and worst case scenario, it would have to wait for spring.The next day, I sent JD an e-mail stating that it would be better for him and [redacted] at this point to hire an engineering company to come over and assess the situation. This was an attempt on my part to have them have an independent engineering firm come to the same or a non-bias solution for their project. I also felt that under the personal circumstances that they were going thru, this would a better route for them to provide some clarity and closure. If you need anything further, please feel free to contact me at [email protected] or 608-212-2165

Hello Mr. & Mrs. [redacted],We apologize for not informing you that your credit card was charged twice prior to the transaction being processed. Typically, the credit card would have been charged one time for $422.00 which would include the sales taxes. Instead, the transaction was split in two:...

$400.00 and $22.00 (service+ sales tax). We also apologize for any inconvenience that this may have caused you. Please let us know if you have further questions or we may be of further assistance to you.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In response to the information they provided you there is a contingency written in the Design Agreement, which states "Pending plumbing, HVAC, Electrical verification of scope".  I asked [redacted] to add that because if any trade listed had to rework anything I did not want to proceed.  I wanted to do the work myself, which has lead to this cancellation.  While talking to [redacted] over the phone he said changes needed to be made.  Also, in his email to me from July 23, he said "The electrician has got back to me and his added cost to update your previous rough-in he said he would include in his labor as he thought everything looked pretty good, just a couple staples and verifying a circuit.  The plumber has also made mention that there will not be any concern with bringing your project up to code and any work related would be marginal."  I did not feel comfortable paying the money up front due to hi saying "some things may need to be reworked", which I expressed to [redacted] several times before signing the agreement.  That is why we added the contingency.  I wanted to do the plumbing, electrical, and HVAC myself.  Please see the attached Design agreement.  In order for this matter to be resolved I want my remaining $200 refunded.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In March of 2014, the condensation issue was clearly explained to the estimator/sales representative from Ganser Company.  Given his expert and trusted advice, I proceeded with the purchase of a partial roof.  The condensation issue still exists after the roof was replaced.  On multiple occassions Ganser Company failed to properly diagnose and analyze the root cause of the condensation.  Ganser Company has since failed to stand behind their 5 year workmanship warranty and fix the problem to my satisfaction.  They have, however, over the course of the complaint attempted to sell me ~$45,000 in additional "fixes".  I am requesting a refund for the full amount paid ($24,392.00) so I can hire an alternate contractor to fix the problem Ganser has failed to properly identify and resolve.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Clearly we won't arrive at any resolution regarding this issue via this particular forum.  Please leave it posted as unresolved; company refuses to address it.In the mean time, our call to schedule other repairs covered by warranty has gone unanswered.  Do we enter that as a new issue?  Here's what they agreed to fix at the second inspection:  1)Secure each panel on south bedroom wall, caulk and paint this wall.  2) Secure and caulk each metal corner 3) Replace poorly fit panel on west wall 4) Re-set improperly installed faucet and dryer vent plates. 5)  Replace broken panel inbetween windows.  In addition, company must repair north wall panel where furnace vent has  fallen off due to negligent installation, replace panels around vent pipes that were notched in rather than properly set, and broken panel on north garage wall.  We're frustrated by the unreturned phones call and trust that these repairs -- covered by the warranty in our contract -- will be scheduled this week.
Regards,
[redacted] And [redacted] & [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Mr [redacted] stopped by my home this morning. I am really disappointed. He "educated" me about the windows and gave me information.He did say that the information given to me was incorrect. Even though the salesman worked for [redacted], I was told by Mr [redacted], that he did not represent the company. Not sure how that could be. He even admitted the salesman lied!  I would not have gotten the windows if I had been told the truth.I am not happy with this company and would never recommend a company to anyone where the employees can lie to their customers and get away with it.I am not being given any compensation for the windows and the lies that were told to me.[redacted]

The statement that was provided to the Revdex.com is accurate. Upon completion of the job, [redacted] would receive an $1,100.00 credit and indicated it would be alright to install the windows in the winter. The portion [redacted] is not okay with is that we cannot guarantee his approval on financing for...

his project if he has to reapply for it. What he is asking us to do is not feasible. We go through a 3rd party lender. We have no control over who they approve and who they do not. We have tried to contact [redacted] about this. We still would like to offer him the credit indicated above and a solution to his financing. He has not returned our calls.

To whom it may concern,Ganser received a call from Ms. [redacted] on 12/7/15 to address the matter of the condensation and frosting on the interior of her windows and we had a time for our service technician to come over to explain to the owner why condensation takes place. The intent was to help...

educate the customer on the matter but also show her how to help regulate interior humidity and explain the science behind how  the window is at fault. The owner had to reschedule that time and was going to reschedule. I have attached the service request from December of 2015. We hadn't heard from her until this most recent complaint to the Revdex.com.  if an owner googles condensation or checks her window owner manual (If she does not have one I will provide it) on windows...this is common public knowledge. I will set up a time for myself and [redacted] our sales manager to come over to owner's home to review. Sincerely,[redacted]

[redacted] our Sales Manager and myself met with [redacted] this morning. There is no problem with the windows nor the workmanship or installation. What the owner is experiencing is non window related and all to do with interior humidity. The purpose of the meeting was to show the owner how to control her interior humidity problem and we brought supporting documents with instructions which we left with the owner to help. The intent of the meeting on the owner's part to expect her money back as she stated she was promised by the representative of our company that condensation would be eliminated with install of her new windows. We do not train our sales staff to make such promises and there was nothing in our contract with the owner that warrantied against this nor guaranteed it. I cannot give the owner money back on conversations I have no way to prove or are documented in our agreement. I did reassure the owner that the condensation will not void any workmanship and product performance and Ganser will stand behind these. If anyone has questions regarding the matter, please "Google" window condensation. Sincerely,[redacted]

To Whom it may Concern,
A service date was set for August 10th for our service team to inspect and repair any issues the Homeowner may of had. Our service Team arrived at 9am on the 10th talked with the Homeowner and proceeded to do a water test to simulate a heavy rain. At that time after doing...

the water test they were unable to generate a leak. Our service team made note of this to the Homeowner and told them that Ganser was unable to generate a leak so there was no need to proceed any further. The homeowner was not accepting that for a answer.
After our service team documented their findings we set up another appointment with [redacted] to come out and inspect home and listen to his concerns. We set up that appointment for August 20th at 11:30am. The foreman of the project and myself arrived and listened to [redacted]'s concerns and proceeded to do another water test. We were unable to generate a leak at that time either. We inspected the Panels on the house and there are no indication of the Fiber Cement wall panels wicking or absorbing any moisture. Being this is a flat roof we inspected the roofing and found 2-3 suspect spots and informed [redacted].
We also inspected the interior of the home and found no signs of water damage for the prior 2 water tests. As for the wallpaper coming off, all of the seams are peeling from the floor up and from the ceiling down about 18". We inspected and found no evidence of water damage.
A little information about the construction of the home.
It is a concrete block home. Ganser was contracted to install Fiber Cement Wall Panels around the exterior of the home. Prior to our installation of the fiber cement panels the homeowner acting as the general contractor had furred the concrete walls out with 2"x4" furring strips to allow for a spray foam insulation to be spayed directly to the concrete between each furring strip to provide for more insulation to the walls. Ganser was contracted also to install OSB sheeting to the furring strips and also to wrap the entire home in Dow house wrap and then install the Fiber Cement Panels to homeowners specifications .With the way the home is constructed, concrete block walls with spray foam insulation which is a vapor barrier and sheeted with OSB and covered with a Dow house wrap (vapor Barrier) Ganser would find it very unlikely for water to be wicking approximately 12' up a wall.
The Ganser Company believes due to how the home is constructed and there has been multiple water test done with no evidence of leaking The home is sweating from the inside and recommends a dehumidifier to eliminate moisture from the interior of the home.
Ganser Company
Tell us why here...

Dear [redacted] and JD, I want to reiterate to  hire an engineering company to come over and assess the situation. This was an attempt on my company to have an independent engineering firm make an independent evaluation and suggestion for repair.  While I think their investigation and suggestions would parallel what I have already told you, it is clear you needed professional assistance you were comfortable with, in order to make a decision.  You recent demand makes it clear that my judgment was correct.  Our reroofing work was necessary in its own right with the rotted items we replaced during tear-off, but has not solved all of the moisture/condensation issues you are still seeing. You need to get an engineer in to explain to you, in terms you will accept, what the problems are with our roof.I am confident that our work will be exonerated by such an impartial evaluation, which is why I am encouraging it to get your problems solved.  You can’t sell your house without full disclosure and that, by itself, may cause the house not to sell.  Until you have fixed the problem, or at least determined precisely what it is, I suspect most potential buyers would be very leery of actually buying your house.

Review: We hired Ganser to put siding on our house. It was an expensive and contentious project with disputes over start dates, color of joining strips, corners, and overall quality of work. By the end, we were completely stressed out. The project is still under warranty and we've asked them to come back and fix the corners, which are coming up, dented materials between windows, improper fitting around faucets, etc. They've agreed to do those repairs and corrections. BUT our biggest concern is that one of the large panels on the side of the house was not nailed down sufficiently. It's come loose, allowing water to wick up the side of the house and run down the 2 x 4s in one of our bedrooms whenever it rains. The wallpaper is ruined and we are very concerned that we potentially have structural damage inside the walls. Ganser only wants to nail the panel back down without assessment of the magnitude of the water damage. They said they will only take down all the panels on that side to investigate the extent of the damage if we agree to pay for materials. We believe that they should take down all the panels on that side of the house, look for/repair structural issues, put back the siding back up, paint the side of the house, and reimburse us for wallpaper/paint costs on the interior -- at no cost to us. (P.S. It's not a roof issue, despite what Ganser might want to argue. We had a roofer come to look at the issue and he can find nothing wrong with the roof.)Desired Settlement: See above

Business

Response:

To Whom it may Concern,

A service date was set for August 10th for our service team to inspect and repair any issues the Homeowner may of had. Our service Team arrived at 9am on the 10th talked with the Homeowner and proceeded to do a water test to simulate a heavy rain. At that time after doing the water test they were unable to generate a leak. Our service team made note of this to the Homeowner and told them that Ganser was unable to generate a leak so there was no need to proceed any further. The homeowner was not accepting that for a answer.

After our service team documented their findings we set up another appointment with [redacted] to come out and inspect home and listen to his concerns. We set up that appointment for August 20th at 11:30am. The foreman of the project and myself arrived and listened to [redacted]'s concerns and proceeded to do another water test. We were unable to generate a leak at that time either. We inspected the Panels on the house and there are no indication of the Fiber Cement wall panels wicking or absorbing any moisture. Being this is a flat roof we inspected the roofing and found 2-3 suspect spots and informed [redacted].

We also inspected the interior of the home and found no signs of water damage for the prior 2 water tests. As for the wallpaper coming off, all of the seams are peeling from the floor up and from the ceiling down about 18". We inspected and found no evidence of water damage.

A little information about the construction of the home.

It is a concrete block home. Ganser was contracted to install Fiber Cement Wall Panels around the exterior of the home. Prior to our installation of the fiber cement panels the homeowner acting as the general contractor had furred the concrete walls out with 2"x4" furring strips to allow for a spray foam insulation to be spayed directly to the concrete between each furring strip to provide for more insulation to the walls. Ganser was contracted also to install OSB sheeting to the furring strips and also to wrap the entire home in Dow house wrap and then install the Fiber Cement Panels to homeowners specifications .With the way the home is constructed, concrete block walls with spray foam insulation which is a vapor barrier and sheeted with OSB and covered with a Dow house wrap (vapor Barrier) Ganser would find it very unlikely for water to be wicking approximately 12' up a wall.

The Ganser Company believes due to how the home is constructed and there has been multiple water test done with no evidence of leaking The home is sweating from the inside and recommends a dehumidifier to eliminate moisture from the interior of the home.

Ganser Company

Tell us why here...

Business

Response:

The Ganser Company has inspected the homeowners concerns and find there is no evidence of water damage. Again if this was a reoccurring issue there would be evidence of water damage to the drywall. It would be very easy to see this.The Ganser Company has completed the contract per homeowners specs. This is a concrete block home. The homeowner (General Contractor) Hired the Ganser to install OSB sheeting and house wrap and Fibercement panels to the home which the Homeowner (General Contractor) designed. The homeowner furred out the home with 2x4 material and filled the cavities with a spray foam insulation (which is a vapor barrier).The area that the homeowner is concerned with was missing a nail, but the panels are flashed with a H flashing or a Z flashing at every seam. The Ganser Company inspected the area and again there is NO evidence of water damage. Again water is not going to wick up a wall 10'-12' with house wrap and OSB sheeting with Spray Foam insulation (which is a vapor Barrier)The home is sweating from the inside, The homeowner stated that this happens when it is very humid and rainy conditions, It is like a basement floor sweating during the summer when you don't have a dehumidifier running. If this was a recurring/active leak there would be drywall wet spots, which there a none.The Ganser Company will Not be removing any Fibercement panels from the home. There is zero damage to the fibercement panels and we have shown this to the homeowner, If there was damage to the panel it would be very clear the panel would swell up and would be double in thickness. (which is Not) The homeowner was shown this.The Ganser Company could remove ever panel on the home (which we will not) and it still would not leak due to the house wrap and OSB and Spray Foam insulation (another Vapor barrier).Again we the Ganser Company will come out and repair the cosmetic spots per our conversation. Again we will not be removing any panels from the home.

Consumer

Response:

Review: In March 2014, I sought expert advice from Ganser Company for how to fix water dripping from the ceiling in two first floor bedrooms of my property. I entered into an agreement with Ganser to replace a partial roof. The roof was replaced between April and December of 2014. The final payment on the contract was paid on December 19, 2014.

In January 2015 and again in December 2015, active water continued to drip in these two bedrooms.

In an email dated January 19, 2016, Ganser declined to bid on the repair of the issue. As a result, I have engaged an alternate roofing contractor to fix the problem.Desired Settlement: I am requesting a refund for the cost of the roof installed by Ganser Company which did not address the condensation issue in my home. The amount paid is $24,392.00.

Business

Response:

Dear Revdex.com,The issue described above has been determined by myself to be non roof related. When our estimator Kelly Hickman came out to meet with the [redacted]s during the winter of March 2014, it appeared that the result of the leaking was caused by ice damming. Ganser was contracted to replace the roofing over rooms with cathedral ceilings with a seamless heat welded flat roof system. During the tear-off of the roof, it was found that the roof had rotted decking as well as wall damage behind the siding as a result of a lack of a roofing cricket (Diverter) and poor design/installation of the prior roof. We also reinsulated walls associated next to the windows roof side, and replaced windows with smaller units...as the old windows were built "On top" of the roof flush which could potentially allow for water infiltration. In conclusion, we corrected was visible problems during the project and made the proper recommendations based on what we could be see and assess.Upon completion of the roof, we had not heard of any water coming into the home until the following winter of 2015.It was at that time, that I myself came over upon request of the [redacted]s to assess the situation. Upon an attic inspection adjacent to the cathedral ceilings, I found that the builder had not insulated the transition of the sill plate in the attic properly. I also observed that the roof appeared to be "leaking" at that transition. Over the rooms with the cathedral ceilings, there also appeared to be other "leaks" or condensation staining and drops. Upon further inspection of the Cathedral ceiling and consulting with owner on how it was built as we had no set of plans, it appeared that the ceiling was designed and engineered with little or any insulation nor proper ventilation. I explained to the owners that the builder or architect had not built a proper space for the correct amount of insulation and ventilation to avoid dew points and condensation from occurring. We concluded as that the roof does not leak spring, summer, fall but only the winter, that the roof was not the issue. It was at that point, I procured a quote for spray foaming the knee walls/sill plates in the attic to resolve the problem on the transition. I also provided a quote to remove the soffit and spray foam the ends of the gables on the cathedral ceiling rooms in question. What we were trying to do with a step by step approach with insulation, was trying to cut off air flow and create an thermal envelope system to help prevent the condensation from taking place. The last resort if this did not work, was to spray foam the ceiling of the rooms and insulate from below....that was going to be the final step.Shortly I provided the quotes on March 21st, 2015, [redacted] informed me that they were going to get a divorce and go a different route to solve the issue. She also instructed me to have our technician come over and remove the snow guards that were coming loose that we installed. We were going to go over and reinstall them but she was afraid that if they attempted to sell the house to have them removed rather than leave it as they were.I did not hear back from them until a real estate agent representing potential home buyers from Stark Realtors called requesting information regarding the roof. I explained to her what I described above (She too had been in construction in a past job and understood the situation). She requested I send her a summary letter which I obliged. After I sent it, I received a call from JD [redacted]. He requested that Ganser be held responsible or at least some share or all share of the burden of the repairs necessary for correcting the issue. I reiterated that as this was not roof related and a result of poor design by the home's architect and poor implementation by the original home builder. I reminded him that this is why I produced quotes for them and met with them early 2015 to help them solve the issue but they declined. I found out after the fact that they had contracted with another insulation company to address the problems I discovered with the attic knee walls/sills. I agreed to have a meeting with them at our office to discuss the matter further on January 12th, 2016. We all agreed as the due to the structural limitations and heights provided by the roof dimensions would not allow any roofing modifications would not solve the issue. I did agree to produce a quote to UP spray foam, fur out the ceilings, and drywall. I gave them a ball park number to prepare for the potential costs. They stated they could have someone who could do it for less. But I still agreed that I would meet [redacted] the following Friday to measure for the quote. Upon meeting at the home at 4:00pm, JD showed in [redacted]'s stead. That same morning, a picture was texted to me that the ribs of the TPO roof we installed were coming loose due to snow/ice ripping them loose. I brought a copy of the service agreement to JD to give him Ganser's assurance to potential buyers that we will take care of it when the weather was acceptable to make a proper repair and we would stand behind our work. I measured the ceilings in the rooms and left telling JD I would speak to our production manager when the repairs would take place. The following Monday I received a text from the [redacted]s stating that they were disappointed that they had no heard anything from us. I responded by saying that we will not be out on a -20 degree day to make the repairs but when it is safe for our men and when the repairs could be done correctly. As the roof was no leaking, I assured them that we did not want to damage the roof by making repairs in the cold and worst case scenario, it would have to wait for spring.The next day, I sent JD an e-mail stating that it would be better for him and [redacted] at this point to hire an engineering company to come over and assess the situation. This was an attempt on my part to have them have an independent engineering firm come to the same or a non-bias solution for their project. I also felt that under the personal circumstances that they were going thru, this would a better route for them to provide some clarity and closure. If you need anything further, please feel free to contact me at [email protected] or 608-212-2165

Consumer

Response:

Review: I initially contacted the Ganser Company due to a "Free Estimate" add on their website (http://gansercompany.com/). [redacted] contacted me, scheduled a time, and met me at my house to see what the scope of work all included. I told him I was interested in finishing a basement bathroom and showed him what I was looking at for measurements and fixtures--most of these things were already figured out and purchased (i.e. vanity, toilet, fixtures, etc.). He took many of his own measurements and asked me some questions. At the conclusion of this meeting he told me a $500 deposit was required for him to draw everything up. I told him I was hesitant in putting down any deposit due to the expense. I thought it was supposed to be free. He assured me that the money would go toward my project once everything was planned out. He also told me that things I already did in the bathroom (i.e. plumbing, HVAC, or electrical) may have to be reworked. I told him I did not like that idea and asked him to add a line to the deposit contract making the deposit contingent on "anything that needed to be reworked". He added that as the last line under additional notes. About a week or two later I received an email saying the plumber has not gotten back to him but the electrician would have to conduct additional work on what I have done, which would be a labor expense. Initially I did not feel comfortable paying money for something that was supposed to be free--and is listed as such on their website--and secondly paying for people to come in and re-work things I had already completed. I sent an email to [redacted] asking for a refund. I have received a partial refund, which I do not believe is fair. I agreed to a free estimate and added a contingency to "Design Drawing Agreement". I asked for the refund before a drawing was completed due to contingencies in our contract being available for me to dissolve it. This company misled me with false advertisement, lied to me saying that they would return my money if things needed to be reworked within the scope of the trades, and will not return my money.Desired Settlement: I want the remaining $200 of my deposit.

Business

Response:

Hello, Attached is a copy of a letter that we submitted to the consumer protection agency with the State of Wisconsin back in September regarding the same complaint from the client. We were not aware that he also had made the same complaint with the Revdex.com. We had made attempts to resolve the issue with the client but he was not willing to work with us on the issue. He rather quickly took the matter to the State of Wisconsin. At this point the State of Wisconsin is managing the dialogue. When we have more information we will advise the Revdex.com.

Review: I had a salesman from ganser come out to my home to replace my existing Windows. The contract date was 3-17-15 and the install was completed on 5-15-15. I was promised by the salesman that the new windows were the best I could buy. His statements included: there will no longer be any moisture coming in from outside, that there would no longer be any ice/ frost building up on the inside of the window, there would no longer be any air infiltration, and that these windows would be the last Windows I would ever need.

This winter, so less than 6 months later, I not only had frost on the Windows but it iced up as well.

I still have a breeze coming from the Windows and I was told that these windows were air tight.

So basically everything this guy told me these Windows would fix, they have not and not only that they are just as bad as my old Windows were.

I am incredibly disappointed and I am beside myself. I feel like I was lied to and taken advantage of. I am 67 and retired So this was a very large amount of money for me to spend on something that was certainly not as advertised. I wonder how many other senior citizens were also taken advantage of?

I have called to have them fix the Windows and was told that frost and ice on the window is normal and not to worry about it. Even after I was told that these issues were NEVER going to happen again by the sales guy which is why I spent SO much money for the Windows.

I am at the point where I would just like to have the Windows removed, and replaced by a reputable company.Desired Settlement: I wish to have the Windows removed from my home with a full refund. I would prefer to not have to deal with ganser company in any capacity from here on as I have given them ample opportunity to rectify these existing issues and would have another company come in to replace the Windows properly. I will have whichever company that does that work save their Windows so that they may be returned to ganser.

Business

Response:

To whom it may concern,Ganser received a call from Ms. [redacted] on 12/7/15 to address the matter of the condensation and frosting on the interior of her windows and we had a time for our service technician to come over to explain to the owner why condensation takes place. The intent was to help educate the customer on the matter but also show her how to help regulate interior humidity and explain the science behind how the window is at fault. The owner had to reschedule that time and was going to reschedule. I have attached the service request from December of 2015. We hadn't heard from her until this most recent complaint to the Revdex.com. if an owner googles condensation or checks her window owner manual (If she does not have one I will provide it) on windows...this is common public knowledge. I will set up a time for myself and [redacted] our sales manager to come over to owner's home to review. Sincerely,[redacted]

Consumer

Response: