September 11, 2015*** *** ***Revdex.comK Street, NW, 10th FloorWashington, DC 20005-3404RE: *** ***Case: ***Dear *** *** ***:Thank you for your correspondence We are taking this opportunity to respond to the inquiry made by *** *** regarding his request
to cancel and refund any billed amount.Our records indicate that that *** *** contacted us on 9/8/and at that time indicated that he did not recognize an account number that was listed on a Notify Express alert he received on 9/8/Our representative advised *** *** to contact the credit card company Our representative offered to assist *** *** in disputing the information Per our training procedures, our representative should have offered to transfer *** *** to our Victim Recovery Service for further assistance to determine if *** *** was a victim of identity theft We apologize that that was not offered to *** ***.One of our supervisors contacted *** *** on 9/10/to apologize and offer to have him speak with our Victim Recovery Service and also to explain the difference between credit card fraud and identity theft *** *** declined that offer.Per his request, we have cancelled both he and his wife’s account and refunded all monies paid on both accounts.We strive to provide the highest level of service to all of our customers If *** *** should need any further assistance, we can be reached at ###-###-####Thank you for the opportunity to be of service.Sincerely,Jill W***Director-Service OperationsIntersections Inc
January 14, 2016*** *** ***Revdex.comK Street, NW, 10th FloorWashington, DC 20005-3404RE: *** * ***Case: ***Dear *** ***:Thank you for your correspondence We are taking this opportunity to respond to the inquiry made by *** * *** regarding his
Total Protection service.Our records indicate that *** *** contacted us by telephone on December 29, requesting cancellation of service His service was cancelled immediately and a refund of $to cover his December fees was processed.*** *** also stated that he believed he had previously cancelled the service on October 29, While our records do not indicate any correspondence with *** ***, we proactively issued an additional refund in the amount of $to cover membership fees that were paid in November and October 2015.We attempted to contact *** *** by telephone to advise him of the refund amount and time frame for processing Unfortunately, we were not able to make contact with him; a message was left on his voicemail.As always, we strive to provide the highest level of security and service to all of our customers If *** *** should need any further assistance, we can be reached at ###-###-####Thank you for the opportunity to be of service.Sincerely,Aisha M***Intersections Inc
Good afternoon,November 03, 2016*** *** ***Revdex.comK Street, NW, 10th FloorWashington, DC 20005-3404RE: *** ** ***Case: ***Dear *** ***:Thank you for your correspondence We are taking this opportunity to respond to the inquiry made by *** **
*** concerning his request for Equifax to remove negative credit items from his credit profile *** *** is not a member in our system and his complaint appears to be directed to Equifax which is one of the three major credit bureaus Our company, Intersections Incis not a credit bureau and we have no ability to take actions on *** ***’s credit file We suggest that *** *** contact Equifax directly to dispute his inaccuracies He can obtain their contact information @ www.equifax.com. If *** *** has any questions or needs further assistance he can contact our customer service department at ###-###-#### Our hours of operation are from 8AM EST-11PM EST Monday-Friday and 9AM-5PM on Saturday’s As always, we strive to provide the highest level of security and service to all of our customers and potential customers Sincerely,Aisha M***SrSecurity Analyst###-###-####Intersections Inc
March 06, 2018*** *** ***Revdex.comK Street, NW, 10th FloorWashington, DC 20005-3404RE: *** *** ***Case: ***Dear *** ***:Thank you for your correspondence. We are taking this opportunity to respond to the inquiry made by Jeanine *** ***
regarding information that the credit reporting bureau *** has listed on her credit file. We have conducted an extensive search of our customer database and are able to confirm that *** *** is not a member of our service and has never been enrolled in any of our products or received service from our company.Based on *** ***’ complaint, her dispute is with *** which she can contact directly or file any type of complaint based on their information which is listed below for her convenience.*** Credit Information Services Inc.PO Box ***Atlanta, GA ***###-###-####www.***.comWe value our customers and potential customers, striving to ensure that they are fully satisfied with responses from our company. We hope that *** *** is able to obtain the resolution she is seeking.As always, we strive to provide the highest level of security and service to all of our customers and potential customers. Sincerely,Aisha M***SrCompliance Analyst###-###-####Intersections Inc
*** ***
Thank you for allowing us to respond to this complaint.
September 27, 2017*** *** ***
*** *** ***
*** * *** *** *** ***
*** ** ***
*** *** * ***
*** ***
Dear *** ***
Thank you for your correspondence. We are taking this opportunity to respond to the inquiry made by *** * *** regarding billing charges for his Total Protection service as well as billing holds for failed enrollments into the service.A review of our records shows that *** *** enrolled in our Total Protection service on 9/25/which has a monthly service fee of $19.99; he also made two previous attempts prior to his successful enrollment.Our enrollment process requires potential members to enter their personal data in complete format with current and accurate data, including billing information. We also require them to go through a series of verification processes to ensure their identity as well as billing validation to ensure their information matches the billing account data; any failed enrollment attempts could be for a variety of reasonsWhen billing validation is processed, a temporary billing hold in the amount of the service fee is placed on the billing account and then processed upon successful enrollment. If an enrollment is not successful, we immediately release all funds, financial institutions release the hold based on their time schedule and institutional policies.Our records indicate that *** *** had two failed enrollment attempts before he was able to successfully enroll on 09/25/17. These failed attempts would have resulted in a temporary hold to be put on funds at his financial institution in the amount of $each and a charge of $for the successful enrollment. When an enrollment is unsuccessful, we have an immediate release of funds on our side of the transaction but we have no control or insight into how long a financial institution keeps the temporary funds on hold, this is strictly based on their policies.Our records also indicate that *** *** called us on 9/26/due to the two hold charges of $and the service fee of $19.99; this would show as three transactions in total due his three enrollment activities. *** *** was advised that the two pending charges were due to his failed enrollment attempts and it was also explained to him that we were unable to “make” his financial institution release the funds due to the transactions being based on their policies. We advised him to contact his financial institution to inquire on their policies for temporary holds and to handle the release directly with them. Unfortunately, once we release monetary holds on our side, we have no ability to take actions within another institution or organizations system. *** *** did cancel his service and a full refund of $for his successful enrollment was requested. He was advised of a 7-day timeframe for refunds which is based on refund turnaround times for financial institutions, we refund the funds back to the financial institution immediately.We value our customers and strive to ensure that they are fully satisfied with their service. We have provided a full refund to *** *** and cancelled his account as requested. There are no further actions that we are able to take; we do not have any of his funds remaining in our system.If *** *** has any questions or needs further assistance he can contact our customer service department at ***. Our hours of operation are from 8AM EST-11PM EST Monday-Friday and 9AM-5PM on Saturday’s. As always, we strive to provide the highest level of security and service to all of our customers. Sincerely,Aisha M
January 22, 2016Dear *** ***:Thank you for your
correspondence. We are taking this
opportunity to respond to the inquiry made by Thomas
W Ouert regarding his Premium *** Credit Service.Premium *** Credit Service is not a service that is offered or
managed by our company,
Intersections Inc.
Due to this complaint being made for a service that is not associated
with our company, we respectfully request that this complaint be removed from
our file.As always, we strive to provide the highest
level of security and service to all of our customers. If *** *** should
need any further assistance, we can be reached at ###-###-####Thank you for
the opportunity to be of service.Sincerely,Aisha M
September 21, 2017*** *** ***Revdex.comK Street, NW, 10th FloorWashington, DC 20005-3404RE: *** *** ***Case: ***Dear *** ***:Thank you for your correspondence We are taking this opportunity to respond to the inquiry made by *** ***
*** regarding information that the credit reporting bureau *** has listed on her credit file We have conducted an extensive search of our customer database and are able to confirm that *** *** is not a member of our service and has never been enrolled in any of our products or received service from our company.Based on *** ***’s complaint, her dispute is with *** which she can contact directly or file any type of complaints based on their information which is listed below for her convenience.*** Credit Information Services Inc.PO Box ***
Atlanta, GA ***###-###-####www.***.comWe value our customers and potential customers, striving to ensure that they are fully satisfied with responses from our company We hope that *** *** is able to obtain the resolution she is seeking.As always, we strive to provide the highest level of security and service to all of our customers and potential customers Sincerely,Aisha M***SrCompliance Analyst###-###-####Intersections Inc
September 1, 2015Dear *** *** ***:Thank you for your correspondenceWe are taking this opportunity to respond to the inquiry made by *** *** regarding her request to cancel and refund any billed amount.Our records indicate that that *** *** enrolled into our Total Protection program as
of June 24, at 7:11:am via the internetAn email was sent to the email address she provided on June 24, at 7:13:am indicating that her credit reports were ready to be viewedTo date we have not received any telephone calls or emails from *** ***The account has been cancelledOur records indicate that the total billing on the account was $which has been refunded*** *** should see the credit back on her credit card within one statementWe apologize for any inconvenience to *** ***We strive to provide the highest level of service to all of our customersIf *** *** should need any further assistance, we can be reached at ###-###-####Thank you for the opportunity to be of service.Sincerely,Jill WDirector-Service Operations
November
02, 2017*** *** ***RevDex.com
K Street, NW, 10th
FloorWashington,
DC 20005-3404RE* *** ***Case
#: ***Dear
*** ***:Thank
you for your correspondenceWe are taking this opportunity to
respond to the inquiry made by *** *** regarding
cancellation of
his Identity Guard Platinum service.A
review of our records shows that *** *** has in fact been a
member of Identity Guard since December and has been provided
with service until his automated cancellation on 07/20/During
his service enrollment he was provided with all requested credit
profiles, monitoring of his SSN at the credit bureaus as well as
receiving all other benefits of our service.Our
records indicate that *** *** had an address update due to his
request during July to a Long Beach, CA address which
subsequently was rejected by the credit bureau *** *** after a
request was sent for an updated credit profileOur service center
team did research this rejection as requested by *** *** and was
provided with the reason "INPUT / FILE
(CURRENT / PREVIOUS) ADDRESS IS A CORRECTIONAL INSTITUTION"
which is the response copied
directly from their rejection replyUnfortunately, this caused an
automatic cancellation of service due to the fact that we do not
provide service for addresses listed as correctional facilities
because of fraud concernsWe advised *** *** to contact *** *** directly, we have no legal authority to file any dispute claims
under his name, this is required to be done by the person who “owns”
the personal credit profile.As *** *** stated, he
did inform us that he had contacted *** *** and that they
provided him with a credit report and gave him a response that his
address was not listed as a correctional facilityWhile this may be
the response they provided to *** ***, we in fact were provided
with a different response and have no direct insight into their
systemWe did however research further and have found that the Long
Beach, CA address that he provided to us had previously been listed
as a City Hall and a detention center which has since been converted
into residential housingWe believe that this is what is causing
the inconsistency and regret that this has had an effect on our
ability to provide service to *** ***A review of the
membership(s) has confirmed that no monthly service fees were paid
after the cancellation and that full services, including credit
profiles were provided before the address update issue occurredAs
a courtesy due to *** ***’s request, we have request a refund
of the last monthly service fees paid (each) to the original
method of payment*** *** should see this refund in billing
cycle or sooner depending on his financial institutions policies and
refund schedule
We
value our customers and strive to ensure that they are fully
satisfied with their service but we are unable to provide service at
this time due to an inability to obtain full credit data from *** ***We do suggest that he contact *** *** and provide them
with the additional address information we found concerning the
address being previously listed as a City Hall and a Correctional
FacilityThis could possibly be helpful in getting the matter
resolved but we cannot guarantee any changes on the part of the
bureau.If
*** *** has any questions or needs further assistance he can
contact our customer service department at ###-###-####Our hours
of operation are from 8AM EST-11PM EST Monday-Friday and 9AM-5PM on
Saturday’s.As
always, we strive to provide the highest level of security and
service to all of our customers.Sincerely,Aisha
M***Sr
Compliance Analyst###-###-####Intersections
Inc
September 17, 2015*** *** ***Revdex.comK Street, NW, 10th FloorWashington, DC 20005-3404RE: *** ** ***Case: ***Dear *** ***:Thank you for your correspondence We are taking this opportunity to respond to the inquiry made by *** ** ***
regarding her request to cancel her Total Protection service.Our records indicate that *** *** contacted us via email on July 16, requesting information regarding who had access to her personal information We replied to her request that day and asked that she call us so that we could better understand her request and discuss her account in a secure manner We did not hear back from *** *** *** *** contacted us again via email on August 12, and requested that we cancel her free trial On August 12, we responded to her email and asked that she either contact us via telephone to cancel the service or cancel her account online For the security of our customers, we only process requests to cancel via the phone or through our secure membership portal We do this so that we can make sure the individual attempting to cancel the account is actually the account holder We did not receive a call from *** ***, nor do our records indicate that she attempted to cancel via the secure online membership area.We most recently received another email from *** *** requesting cancellation on September 15, 2015, which is the same day we received the correspondence from the Revdex.com.Although our policy requires customer verification prior to cancellation as noted above, we have processed the cancellation and provided *** *** with a full refund of all monies ($39.98) paid on the account She should see that credit on her statement in one billing cycle.As always, we strive to provide the highest level of security and service to all of our customers If *** *** should need any further assistance, we can be reached at ###-###-####Thank you for the opportunity to be of service.Sincerely,Jill W***Director-Service OperationsIntersections Inc
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
October 15, 2015Dear *** *** ***:Thank you for your
correspondence. We are taking this
opportunity to respond to the inquiry made by Zinnick
Cooper regarding her concern about obtaining her monthly credit report.Our records indicate that that *** *** contacted us via telephone
on
10/13/at 11:am to advise us that the link for her credit report was
unavailable. The agent she spoke with
refreshed her report and advised her that it could take hours. Generally it does not take that amount of
time but we advise our customers that it may because we are retrieving
information from the credit bureaus and want to set a reasonable
expectation. The credit report was
actually available for *** *** at 1:pm on 10/13/2015. The refresh profile is set up to be activated
day after the previous report at the same time frame that the previous
report was requested. Prior to 10/13/the last time we heard from *** *** was via
email on 11/2/2012. She has requested
and received the monthly updates she has requested.We have processed a $refund which will appear on *** ***’s
statement within one billing cycle.We strive to provide the highest level of
service to all of our customers. If *** *** should need any further
assistance, we can be reached at ###-###-####Thank you for the opportunity
to be of service.Sincerely,Jill WDirector-Service Operations
*** ***
*Thank you for providing us with an opportunity to respond to this second rejection of our response. We have attempted to provide resolution to this individual and will continue to attempt to provide information as long as it is needed. We have attached our response in a Word document for your review and submission to the complainantThank you, Aisha M***
*** *** ***Intersections Inc. October 03, 2017MrDavid DennisRevdex.comK Street, NW, 10th FloorWashington, DC 20005-3404RE: Scott A LaggerCase: 12410285Dear MrDennis:Thank you for your correspondence. We are taking this opportunity to respond to the inquiry rejection response made by Scott A Lagger regarding his dis-satisfaction with our previous complaint response.We are sorry to hear that MrLagger is rejecting our rejection response to his complaint 12410285. We would like to directly respond to the four issues MrLagger has listed in his rejection response.1) We appreciate MrLagger’s suggestion of putting card controls in place to prevent the use of the same card on the same day; we always encourage our members and potential members to voice their suggestions on system improvements. However, this is not a possible tactic to implement due to the fact that we have members that sometimes live within the same household, share the same billing account and enroll on the same date. The same can be true for employees that share a company credit card, own the business or have access and permission to use a company card that may have the same number and these individuals may choose to enroll, upgrade or order an additional credit report on the same date. Any and all system improvement suggestions are welcome and reviewed as they are received.2) We understand that MrLagger’s financial institution provided their resolution processes for him to follow but unfortunately we are unable to follow other institution or organizations policies; we have to adhere to our strict security standards. We agree with MrLagger in the fact that many financial institutions do indeed follow their own policies for “secure transactions/communications each day” and we are confident that they have implemented policies and procedures that keep their organization safe from harm or unauthorized access. However, we have extremely high standards for security verification and standards that are put in place due to the sensitive data that we handle on a daily basis. We handle personal information that may not always be on file at other organizations, such as credit reports and scores as well as a large amount of personal data. We hold our customer’s security as top priority and have previously suggested a solution to MrLagger. We have requested that he contact us while his financial institution is on the line so that we can complete security verification and receive permission to speak about his account with the bank on the lineWith that being done, there can be a discussion about resolution and confirmation that no funds are being held by our company.3) The quote that is listed is not a statement that has been made by our company. We have provided a suggestion for resolution in our previous response and again in item #above; we want to help MrLagger gain understanding of our processes and obtain resolution. We agree with MrLagger that business is competitive and there are many businesses plying for customers but we always put customer security above any type of attempt to gain customers. We always strive to provide customers with resolution while still adhering to strict guidelines to ensure the safety of all customers. 4) All funds that were put on hold or obtained due to successful enrollment in our service have been released or refunded within our system. As previously stated, we release or refund funds on the same date of a failed enrollment or cancellation and refund request. Any non-returned funds would have to go through his financial institutions refund time frames which we have no control over or insight into. We value our customers and strive to ensure that they are fully satisfied with their service. It is unfortunate that we have been unable to provide MrLagger with a response that he feels comfortable with but we have provided full information on processes, procedures, our attempt to assist as well as answering any and all questions posed. We have provided a full refund to MrLagger and cancelled his account as requested on the date that he called us, 09/26/17. We do not have any funds that belong to MrLagger in our system and we do not have any active accounts for him. If MrLagger would like to contact us for verbal confirmation of all information provided with his bank on the line, our hours of operation are from 8AM EST-11PM EST Monday-Friday and 9AM-5PM on Saturday’s. As always, we strive to provide the highest level of security and service to all of our customers and hope to be able to resolve this issue for MrLagger with as little inconvenience as possible. Sincerely,Aisha MasonSrCompliance Analyst703-814-7124Intersections Inc
First, I want to thank the Revdex.com for their assistance on this matter.In response to the letter yes I emailed them three timesBut every time I received a reply I felt I was not being taken seriouslyFor example, I kept being told they wanted to protect my personal informationI NEVER sent them any personal information.The other MAIN problem was being told I had to call them to discuss my questionsI prefer to have a paper trail, especially when it come to personal information and possible financial informationIf they offered a CHAT feature with the option to email a copy of the conversation that would have been acceptable.Hopefully these comments will assist them in changing how they deal with their customers and possible new customers.Thank you***[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to add some feedback regarding their response. I today signed up for the same service Identity Guard used to provide me, but with [redacted]. [redacted] did not encounter any of the issues Identity Guard did with regard to my prior address in Long Beach, and issued all three credit reports, credit scores, and is able to provide the same service to me that Identity Guard automatically cancelled.
Kind Regards,
[redacted]
January 26, 2016[redacted]Revdex.com1411 K Street, NW, 10th FloorWashington, DC 20005-3404RE: [redacted] [redacted]Case: [redacted]Dear [redacted]:Thank you for your correspondence. We are taking this opportunity to respond to the inquiry made by [redacted] [redacted] regarding her Total...
Protection service.Our records indicate that [redacted] contacted us by telephone on January 21, 2015 concerning billing and requesting cancellation of service. Her service was cancelled immediately and confirmation was provided that no charges were processed, all pending charges have been released.[redacted] also requested that her personal information be removed from our system. She was advised of our company policy regarding personal information removal. We have to retain information in order to comply with requirements from a variety of sources including data supplier, client contracts and oversight by federal and state agencies for such areas as tax audits and compliance with the Fair Credit Reporting Act. We take our customer’s privacy very seriously and take a number of steps to ensure that their information is securely stored until such as a time as we are permitted to permanently delete it.We made several attempts to contact [redacted] by telephone to confirm that the pending charge hold was removed and there are no pending or processed charges. We left multiple messages for [redacted] and provided a contact phone number for direct access to a member of management.As always, we strive to provide the highest level of security and service to all of our customers. If [redacted] should need any further assistance, we can be reached at ###-###-####. Thank you for the opportunity to be of service.Sincerely,Aisha M[redacted]Intersections Inc.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. All of the money involved in the original transaction has been refunded and received by my account at the bank. I don't agree with how this company handled my transaction, but I am acknowledging that the funds have been fully refunded by [redacted]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted] of the Revdex.com of DC:It's really very amazing that you (and your agency) were able to get such quick response from the business in question. It showed that contacting your Bureau was the best solution. If needed I will be most interested in assisting you in any way that I can.Thanks so incredibly much,[redacted]
October 17, 2016[redacted]Revdex.com1411 K Street, NW, 10th FloorWashington, DC 20005-3404RE: [redacted] [redacted]Case: [redacted]Dear [redacted]:Thank you for your correspondence. We are taking this opportunity to respond to the inquiry made by [redacted] regarding...
his inquiry concerning our company’s ability to help him unfreeze his credit bureau accounts.As [redacted] stated in his complaint, he is not a member in our system. However, we were able to locate emails from him based on the email address listed within his complaint. He sent three emails concerning the credit freeze he has on his credit bureau accounts; all three were replied to with a request for him to call in so that we can better assist with his question. We have no record of receiving a call from [redacted]. For specific questions we request that any member or non-member contact us so that we may provide complete details and answer any follow up questions that may arise from the information that is provided. Any person that calls us concerning credit bureau account freezes is informed that freezes can only be removed by the person that initially placed the credit freeze. Furthermore, we are able to provide contact information for all of the credit bureaus in order to better assist the individual in resolving their freeze removal request in a timely manner. On 10/17/16 a Customer Care Supervisor attempted to contact [redacted] at the phone number listed within his complaint. We were unable to make contact with him but a message was left our phone number with a request for a return call so that we can provide the information on how he can remove the freeze from his credit bureau accounts. We value our customers and potential customers, striving to ensure that they are fully satisfied with their interaction with our company. .If [redacted] has any questions or needs further assistance he can contact our customer service department at ###-###-####. Our hours of operation are from 8AM EST-11PM EST Monday-Friday and 9AM-5PM on Saturday’s. As always, we strive to provide the highest level of security and service to all of our customers and potential customers. Sincerely,Aisha M
September 11, 2015*** *** ***Revdex.comK Street, NW, 10th FloorWashington, DC 20005-3404RE: *** ***Case: ***Dear *** *** ***:Thank you for your correspondence We are taking this opportunity to respond to the inquiry made by *** *** regarding his request
to cancel and refund any billed amount.Our records indicate that that *** *** contacted us on 9/8/and at that time indicated that he did not recognize an account number that was listed on a Notify Express alert he received on 9/8/Our representative advised *** *** to contact the credit card company Our representative offered to assist *** *** in disputing the information Per our training procedures, our representative should have offered to transfer *** *** to our Victim Recovery Service for further assistance to determine if *** *** was a victim of identity theft We apologize that that was not offered to *** ***.One of our supervisors contacted *** *** on 9/10/to apologize and offer to have him speak with our Victim Recovery Service and also to explain the difference between credit card fraud and identity theft *** *** declined that offer.Per his request, we have cancelled both he and his wife’s account and refunded all monies paid on both accounts.We strive to provide the highest level of service to all of our customers If *** *** should need any further assistance, we can be reached at ###-###-####Thank you for the opportunity to be of service.Sincerely,Jill W***Director-Service OperationsIntersections Inc
January 14, 2016*** *** ***Revdex.comK Street, NW, 10th FloorWashington, DC 20005-3404RE: *** * ***Case: ***Dear *** ***:Thank you for your correspondence We are taking this opportunity to respond to the inquiry made by *** * *** regarding his
Total Protection service.Our records indicate that *** *** contacted us by telephone on December 29, requesting cancellation of service His service was cancelled immediately and a refund of $to cover his December fees was processed.*** *** also stated that he believed he had previously cancelled the service on October 29, While our records do not indicate any correspondence with *** ***, we proactively issued an additional refund in the amount of $to cover membership fees that were paid in November and October 2015.We attempted to contact *** *** by telephone to advise him of the refund amount and time frame for processing Unfortunately, we were not able to make contact with him; a message was left on his voicemail.As always, we strive to provide the highest level of security and service to all of our customers If *** *** should need any further assistance, we can be reached at ###-###-####Thank you for the opportunity to be of service.Sincerely,Aisha M***Intersections Inc
Good afternoon,November 03, 2016*** *** ***Revdex.comK Street, NW, 10th FloorWashington, DC 20005-3404RE: *** ** ***Case: ***Dear *** ***:Thank you for your correspondence We are taking this opportunity to respond to the inquiry made by *** **
*** concerning his request for Equifax to remove negative credit items from his credit profile *** *** is not a member in our system and his complaint appears to be directed to Equifax which is one of the three major credit bureaus Our company, Intersections Incis not a credit bureau and we have no ability to take actions on *** ***’s credit file We suggest that *** *** contact Equifax directly to dispute his inaccuracies He can obtain their contact information @ www.equifax.com. If *** *** has any questions or needs further assistance he can contact our customer service department at ###-###-#### Our hours of operation are from 8AM EST-11PM EST Monday-Friday and 9AM-5PM on Saturday’s As always, we strive to provide the highest level of security and service to all of our customers and potential customers Sincerely,Aisha M***SrSecurity Analyst###-###-####Intersections Inc
March 06, 2018*** *** ***Revdex.comK Street, NW, 10th FloorWashington, DC 20005-3404RE: *** *** ***Case: ***Dear *** ***:Thank you for your correspondence. We are taking this opportunity to respond to the inquiry made by Jeanine *** ***
regarding information that the credit reporting bureau *** has listed on her credit file. We have conducted an extensive search of our customer database and are able to confirm that *** *** is not a member of our service and has never been enrolled in any of our products or received service from our company.Based on *** ***’ complaint, her dispute is with *** which she can contact directly or file any type of complaint based on their information which is listed below for her convenience.*** Credit Information Services Inc.PO Box ***Atlanta, GA ***###-###-####www.***.comWe value our customers and potential customers, striving to ensure that they are fully satisfied with responses from our company. We hope that *** *** is able to obtain the resolution she is seeking.As always, we strive to provide the highest level of security and service to all of our customers and potential customers. Sincerely,Aisha M***SrCompliance Analyst###-###-####Intersections Inc
*** ***
Thank you for allowing us to respond to this complaint.
September 27, 2017*** *** ***
*** *** ***
*** * *** *** *** ***
*** ** ***
*** *** * ***
*** ***
Dear *** ***
Thank you for your correspondence. We are taking this opportunity to respond to the inquiry made by *** * *** regarding billing charges for his Total Protection service as well as billing holds for failed enrollments into the service.A review of our records shows that *** *** enrolled in our Total Protection service on 9/25/which has a monthly service fee of $19.99; he also made two previous attempts prior to his successful enrollment.Our enrollment process requires potential members to enter their personal data in complete format with current and accurate data, including billing information. We also require them to go through a series of verification processes to ensure their identity as well as billing validation to ensure their information matches the billing account data; any failed enrollment attempts could be for a variety of reasonsWhen billing validation is processed, a temporary billing hold in the amount of the service fee is placed on the billing account and then processed upon successful enrollment. If an enrollment is not successful, we immediately release all funds, financial institutions release the hold based on their time schedule and institutional policies.Our records indicate that *** *** had two failed enrollment attempts before he was able to successfully enroll on 09/25/17. These failed attempts would have resulted in a temporary hold to be put on funds at his financial institution in the amount of $each and a charge of $for the successful enrollment. When an enrollment is unsuccessful, we have an immediate release of funds on our side of the transaction but we have no control or insight into how long a financial institution keeps the temporary funds on hold, this is strictly based on their policies.Our records also indicate that *** *** called us on 9/26/due to the two hold charges of $and the service fee of $19.99; this would show as three transactions in total due his three enrollment activities. *** *** was advised that the two pending charges were due to his failed enrollment attempts and it was also explained to him that we were unable to “make” his financial institution release the funds due to the transactions being based on their policies. We advised him to contact his financial institution to inquire on their policies for temporary holds and to handle the release directly with them. Unfortunately, once we release monetary holds on our side, we have no ability to take actions within another institution or organizations system. *** *** did cancel his service and a full refund of $for his successful enrollment was requested. He was advised of a 7-day timeframe for refunds which is based on refund turnaround times for financial institutions, we refund the funds back to the financial institution immediately.We value our customers and strive to ensure that they are fully satisfied with their service. We have provided a full refund to *** *** and cancelled his account as requested. There are no further actions that we are able to take; we do not have any of his funds remaining in our system.If *** *** has any questions or needs further assistance he can contact our customer service department at ***. Our hours of operation are from 8AM EST-11PM EST Monday-Friday and 9AM-5PM on Saturday’s. As always, we strive to provide the highest level of security and service to all of our customers. Sincerely,Aisha M
January 22, 2016Dear *** ***:Thank you for your
correspondence. We are taking this
opportunity to respond to the inquiry made by Thomas
W Ouert regarding his Premium *** Credit Service.Premium *** Credit Service is not a service that is offered or
managed by our company,
Intersections Inc.
Due to this complaint being made for a service that is not associated
with our company, we respectfully request that this complaint be removed from
our file.As always, we strive to provide the highest
level of security and service to all of our customers. If *** *** should
need any further assistance, we can be reached at ###-###-####Thank you for
the opportunity to be of service.Sincerely,Aisha M
September 21, 2017*** *** ***Revdex.comK Street, NW, 10th FloorWashington, DC 20005-3404RE: *** *** ***Case: ***Dear *** ***:Thank you for your correspondence We are taking this opportunity to respond to the inquiry made by *** ***
*** regarding information that the credit reporting bureau *** has listed on her credit file We have conducted an extensive search of our customer database and are able to confirm that *** *** is not a member of our service and has never been enrolled in any of our products or received service from our company.Based on *** ***’s complaint, her dispute is with *** which she can contact directly or file any type of complaints based on their information which is listed below for her convenience.*** Credit Information Services Inc.PO Box ***
Atlanta, GA ***###-###-####www.***.comWe value our customers and potential customers, striving to ensure that they are fully satisfied with responses from our company We hope that *** *** is able to obtain the resolution she is seeking.As always, we strive to provide the highest level of security and service to all of our customers and potential customers Sincerely,Aisha M***SrCompliance Analyst###-###-####Intersections Inc
September 1, 2015Dear *** *** ***:Thank you for your correspondenceWe are taking this opportunity to respond to the inquiry made by *** *** regarding her request to cancel and refund any billed amount.Our records indicate that that *** *** enrolled into our Total Protection program as
of June 24, at 7:11:am via the internetAn email was sent to the email address she provided on June 24, at 7:13:am indicating that her credit reports were ready to be viewedTo date we have not received any telephone calls or emails from *** ***The account has been cancelledOur records indicate that the total billing on the account was $which has been refunded*** *** should see the credit back on her credit card within one statementWe apologize for any inconvenience to *** ***We strive to provide the highest level of service to all of our customersIf *** *** should need any further assistance, we can be reached at ###-###-####Thank you for the opportunity to be of service.Sincerely,Jill WDirector-Service Operations
November
02, 2017*** *** ***RevDex.com
K Street, NW, 10th
FloorWashington,
DC 20005-3404RE* *** ***Case
#: ***Dear
*** ***:Thank
you for your correspondenceWe are taking this opportunity to
respond to the inquiry made by *** *** regarding
cancellation of
his Identity Guard Platinum service.A
review of our records shows that *** *** has in fact been a
member of Identity Guard since December and has been provided
with service until his automated cancellation on 07/20/During
his service enrollment he was provided with all requested credit
profiles, monitoring of his SSN at the credit bureaus as well as
receiving all other benefits of our service.Our
records indicate that *** *** had an address update due to his
request during July to a Long Beach, CA address which
subsequently was rejected by the credit bureau *** *** after a
request was sent for an updated credit profileOur service center
team did research this rejection as requested by *** *** and was
provided with the reason "INPUT / FILE
(CURRENT / PREVIOUS) ADDRESS IS A CORRECTIONAL INSTITUTION"
which is the response copied
directly from their rejection replyUnfortunately, this caused an
automatic cancellation of service due to the fact that we do not
provide service for addresses listed as correctional facilities
because of fraud concernsWe advised *** *** to contact *** *** directly, we have no legal authority to file any dispute claims
under his name, this is required to be done by the person who “owns”
the personal credit profile.As *** *** stated, he
did inform us that he had contacted *** *** and that they
provided him with a credit report and gave him a response that his
address was not listed as a correctional facilityWhile this may be
the response they provided to *** ***, we in fact were provided
with a different response and have no direct insight into their
systemWe did however research further and have found that the Long
Beach, CA address that he provided to us had previously been listed
as a City Hall and a detention center which has since been converted
into residential housingWe believe that this is what is causing
the inconsistency and regret that this has had an effect on our
ability to provide service to *** ***A review of the
membership(s) has confirmed that no monthly service fees were paid
after the cancellation and that full services, including credit
profiles were provided before the address update issue occurredAs
a courtesy due to *** ***’s request, we have request a refund
of the last monthly service fees paid (each) to the original
method of payment*** *** should see this refund in billing
cycle or sooner depending on his financial institutions policies and
refund schedule
We
value our customers and strive to ensure that they are fully
satisfied with their service but we are unable to provide service at
this time due to an inability to obtain full credit data from *** ***We do suggest that he contact *** *** and provide them
with the additional address information we found concerning the
address being previously listed as a City Hall and a Correctional
FacilityThis could possibly be helpful in getting the matter
resolved but we cannot guarantee any changes on the part of the
bureau.If
*** *** has any questions or needs further assistance he can
contact our customer service department at ###-###-####Our hours
of operation are from 8AM EST-11PM EST Monday-Friday and 9AM-5PM on
Saturday’s.As
always, we strive to provide the highest level of security and
service to all of our customers.Sincerely,Aisha
M***Sr
Compliance Analyst###-###-####Intersections
Inc
September 17, 2015*** *** ***Revdex.comK Street, NW, 10th FloorWashington, DC 20005-3404RE: *** ** ***Case: ***Dear *** ***:Thank you for your correspondence We are taking this opportunity to respond to the inquiry made by *** ** ***
regarding her request to cancel her Total Protection service.Our records indicate that *** *** contacted us via email on July 16, requesting information regarding who had access to her personal information We replied to her request that day and asked that she call us so that we could better understand her request and discuss her account in a secure manner We did not hear back from *** *** *** *** contacted us again via email on August 12, and requested that we cancel her free trial On August 12, we responded to her email and asked that she either contact us via telephone to cancel the service or cancel her account online For the security of our customers, we only process requests to cancel via the phone or through our secure membership portal We do this so that we can make sure the individual attempting to cancel the account is actually the account holder We did not receive a call from *** ***, nor do our records indicate that she attempted to cancel via the secure online membership area.We most recently received another email from *** *** requesting cancellation on September 15, 2015, which is the same day we received the correspondence from the Revdex.com.Although our policy requires customer verification prior to cancellation as noted above, we have processed the cancellation and provided *** *** with a full refund of all monies ($39.98) paid on the account She should see that credit on her statement in one billing cycle.As always, we strive to provide the highest level of security and service to all of our customers If *** *** should need any further assistance, we can be reached at ###-###-####Thank you for the opportunity to be of service.Sincerely,Jill W***Director-Service OperationsIntersections Inc
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
October 15, 2015Dear *** *** ***:Thank you for your
correspondence. We are taking this
opportunity to respond to the inquiry made by Zinnick
Cooper regarding her concern about obtaining her monthly credit report.Our records indicate that that *** *** contacted us via telephone
on
10/13/at 11:am to advise us that the link for her credit report was
unavailable. The agent she spoke with
refreshed her report and advised her that it could take hours. Generally it does not take that amount of
time but we advise our customers that it may because we are retrieving
information from the credit bureaus and want to set a reasonable
expectation. The credit report was
actually available for *** *** at 1:pm on 10/13/2015. The refresh profile is set up to be activated
day after the previous report at the same time frame that the previous
report was requested. Prior to 10/13/the last time we heard from *** *** was via
email on 11/2/2012. She has requested
and received the monthly updates she has requested.We have processed a $refund which will appear on *** ***’s
statement within one billing cycle.We strive to provide the highest level of
service to all of our customers. If *** *** should need any further
assistance, we can be reached at ###-###-####Thank you for the opportunity
to be of service.Sincerely,Jill WDirector-Service Operations
*** ***
*Thank you for providing us with an opportunity to respond to this second rejection of our response. We have attempted to provide resolution to this individual and will continue to attempt to provide information as long as it is needed. We have attached our response in a Word document for your review and submission to the complainantThank you, Aisha M***
*** *** ***Intersections Inc. October 03, 2017MrDavid DennisRevdex.comK Street, NW, 10th FloorWashington, DC 20005-3404RE: Scott A LaggerCase: 12410285Dear MrDennis:Thank you for your correspondence. We are taking this opportunity to respond to the inquiry rejection response made by Scott A Lagger regarding his dis-satisfaction with our previous complaint response.We are sorry to hear that MrLagger is rejecting our rejection response to his complaint 12410285. We would like to directly respond to the four issues MrLagger has listed in his rejection response.1) We appreciate MrLagger’s suggestion of putting card controls in place to prevent the use of the same card on the same day; we always encourage our members and potential members to voice their suggestions on system improvements. However, this is not a possible tactic to implement due to the fact that we have members that sometimes live within the same household, share the same billing account and enroll on the same date. The same can be true for employees that share a company credit card, own the business or have access and permission to use a company card that may have the same number and these individuals may choose to enroll, upgrade or order an additional credit report on the same date. Any and all system improvement suggestions are welcome and reviewed as they are received.2) We understand that MrLagger’s financial institution provided their resolution processes for him to follow but unfortunately we are unable to follow other institution or organizations policies; we have to adhere to our strict security standards. We agree with MrLagger in the fact that many financial institutions do indeed follow their own policies for “secure transactions/communications each day” and we are confident that they have implemented policies and procedures that keep their organization safe from harm or unauthorized access. However, we have extremely high standards for security verification and standards that are put in place due to the sensitive data that we handle on a daily basis. We handle personal information that may not always be on file at other organizations, such as credit reports and scores as well as a large amount of personal data. We hold our customer’s security as top priority and have previously suggested a solution to MrLagger. We have requested that he contact us while his financial institution is on the line so that we can complete security verification and receive permission to speak about his account with the bank on the lineWith that being done, there can be a discussion about resolution and confirmation that no funds are being held by our company.3) The quote that is listed is not a statement that has been made by our company. We have provided a suggestion for resolution in our previous response and again in item #above; we want to help MrLagger gain understanding of our processes and obtain resolution. We agree with MrLagger that business is competitive and there are many businesses plying for customers but we always put customer security above any type of attempt to gain customers. We always strive to provide customers with resolution while still adhering to strict guidelines to ensure the safety of all customers. 4) All funds that were put on hold or obtained due to successful enrollment in our service have been released or refunded within our system. As previously stated, we release or refund funds on the same date of a failed enrollment or cancellation and refund request. Any non-returned funds would have to go through his financial institutions refund time frames which we have no control over or insight into. We value our customers and strive to ensure that they are fully satisfied with their service. It is unfortunate that we have been unable to provide MrLagger with a response that he feels comfortable with but we have provided full information on processes, procedures, our attempt to assist as well as answering any and all questions posed. We have provided a full refund to MrLagger and cancelled his account as requested on the date that he called us, 09/26/17. We do not have any funds that belong to MrLagger in our system and we do not have any active accounts for him. If MrLagger would like to contact us for verbal confirmation of all information provided with his bank on the line, our hours of operation are from 8AM EST-11PM EST Monday-Friday and 9AM-5PM on Saturday’s. As always, we strive to provide the highest level of security and service to all of our customers and hope to be able to resolve this issue for MrLagger with as little inconvenience as possible. Sincerely,Aisha MasonSrCompliance Analyst703-814-7124Intersections Inc
First, I want to thank the Revdex.com for their assistance on this matter.In response to the letter yes I emailed them three timesBut every time I received a reply I felt I was not being taken seriouslyFor example, I kept being told they wanted to protect my personal informationI NEVER sent them any personal information.The other MAIN problem was being told I had to call them to discuss my questionsI prefer to have a paper trail, especially when it come to personal information and possible financial informationIf they offered a CHAT feature with the option to email a copy of the conversation that would have been acceptable.Hopefully these comments will assist them in changing how they deal with their customers and possible new customers.Thank you***[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to add some feedback regarding their response. I today signed up for the same service Identity Guard used to provide me, but with [redacted]. [redacted] did not encounter any of the issues Identity Guard did with regard to my prior address in Long Beach, and issued all three credit reports, credit scores, and is able to provide the same service to me that Identity Guard automatically cancelled.
Kind Regards,
[redacted]
January 26, 2016[redacted]Revdex.com1411 K Street, NW, 10th FloorWashington, DC 20005-3404RE: [redacted] [redacted]Case: [redacted]Dear [redacted]:Thank you for your correspondence. We are taking this opportunity to respond to the inquiry made by [redacted] [redacted] regarding her Total...
Protection service.Our records indicate that [redacted] contacted us by telephone on January 21, 2015 concerning billing and requesting cancellation of service. Her service was cancelled immediately and confirmation was provided that no charges were processed, all pending charges have been released.[redacted] also requested that her personal information be removed from our system. She was advised of our company policy regarding personal information removal. We have to retain information in order to comply with requirements from a variety of sources including data supplier, client contracts and oversight by federal and state agencies for such areas as tax audits and compliance with the Fair Credit Reporting Act. We take our customer’s privacy very seriously and take a number of steps to ensure that their information is securely stored until such as a time as we are permitted to permanently delete it.We made several attempts to contact [redacted] by telephone to confirm that the pending charge hold was removed and there are no pending or processed charges. We left multiple messages for [redacted] and provided a contact phone number for direct access to a member of management.As always, we strive to provide the highest level of security and service to all of our customers. If [redacted] should need any further assistance, we can be reached at ###-###-####. Thank you for the opportunity to be of service.Sincerely,Aisha M[redacted]Intersections Inc.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. All of the money involved in the original transaction has been refunded and received by my account at the bank. I don't agree with how this company handled my transaction, but I am acknowledging that the funds have been fully refunded by [redacted]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted] of the Revdex.com of DC:It's really very amazing that you (and your agency) were able to get such quick response from the business in question. It showed that contacting your Bureau was the best solution. If needed I will be most interested in assisting you in any way that I can.Thanks so incredibly much,[redacted]
October 17, 2016[redacted]Revdex.com1411 K Street, NW, 10th FloorWashington, DC 20005-3404RE: [redacted] [redacted]Case: [redacted]Dear [redacted]:Thank you for your correspondence. We are taking this opportunity to respond to the inquiry made by [redacted] regarding...
his inquiry concerning our company’s ability to help him unfreeze his credit bureau accounts.As [redacted] stated in his complaint, he is not a member in our system. However, we were able to locate emails from him based on the email address listed within his complaint. He sent three emails concerning the credit freeze he has on his credit bureau accounts; all three were replied to with a request for him to call in so that we can better assist with his question. We have no record of receiving a call from [redacted]. For specific questions we request that any member or non-member contact us so that we may provide complete details and answer any follow up questions that may arise from the information that is provided. Any person that calls us concerning credit bureau account freezes is informed that freezes can only be removed by the person that initially placed the credit freeze. Furthermore, we are able to provide contact information for all of the credit bureaus in order to better assist the individual in resolving their freeze removal request in a timely manner. On 10/17/16 a Customer Care Supervisor attempted to contact [redacted] at the phone number listed within his complaint. We were unable to make contact with him but a message was left our phone number with a request for a return call so that we can provide the information on how he can remove the freeze from his credit bureau accounts. We value our customers and potential customers, striving to ensure that they are fully satisfied with their interaction with our company. .If [redacted] has any questions or needs further assistance he can contact our customer service department at ###-###-####. Our hours of operation are from 8AM EST-11PM EST Monday-Friday and 9AM-5PM on Saturday’s. As always, we strive to provide the highest level of security and service to all of our customers and potential customers. Sincerely,Aisha M