February 29, 2016[redacted]Revdex.com1411 K Street, NW, 10th FloorWashington, DC 20005-3404RE: [redacted] [redacted]Case: [redacted]Dear [redacted]:Thank you for your correspondence. We are taking this opportunity to respond to the inquiry made by [redacted] [redacted] regarding...
reported identification of service charges.We would like the opportunity to assist [redacted] and are more than willing to perform any necessary research for resolution of this matter. In order to research billing issues we would need a copy of the billing statement showing the charges in question. The billing statement would need to list the billing card owner’s name, address and the charges. This is needed for billing card ownership verification and to assist with any needed refunds or other processes.We take our customer’s privacy very seriously and take a number of steps to ensure that their information, including billing data is protected at all times. We would like to request that [redacted] contact us by telephone to confirm what information is needed and to work together for a resolution to this reported issue. He can contact our Sr. Security Analyst, Aisha M[redacted], directly at ###-###-####. We are more than happy to provide direct assistance as we take this issue very serious. As always, we strive to provide the highest level of security and service to all of our customers. Sincerely,Aisha M[redacted]Sr. Security Analyst###-###-####Intersections Inc.
June 16, 2015Dear [redacted],Thank you for your correspondence. We are taking this opportunity to respond to the inquiry made by [redacted] regarding his request to cancel and refund any billed amount.Our records indicate that that [redacted] enrolled into our Total Protection...
program as of June 15, 2015. We received a call from [redacted] attempting to access the account on June 15, 2015. She indicated that she had enrolled her husband into the service per instructions from her Mortgage company, Since we were unable to verify [redacted] and [redacted] advised us that she enrolled her husband, the account was cancelled on 6/15/2015 at 5:02 PM. There was no charge incurred.We apologize for the inconvenience experienced by [redacted], We strive to provide the highest level of service to all of our customers. If Mr. or [redacted] should need any further assistance, we can be reached at ###-###-####. Thank you for the opportunity to be of service.Sincerely,Jill W.Director-Service Operations
April 26, 2016[redacted]Revdex.com1411 K Street, NW, 10th FloorWashington, DC 20005-3404RE: [redacted] [redacted]Case: [redacted]Dear [redacted]:Thank you for your correspondence. We are taking this opportunity to respond to the inquiry made by [redacted] [redacted] regarding...
billing charges for his Identity Guard Platinum service.A review of our records shows that [redacted] was enrolled in our Identity Guard Platinum service which has a monthly service fee of $24.99.Our records indicate that the February 2016 and March 2016 service fee requests were declined by his billing card. Five billing decline notification emails were sent to [redacted]’s email address, [redacted]@**.com, which matches the email address listed on the Revdex.com complaint. On April 09, 2016 an email was sent to notify [redacted] that his membership was placed on service hold due to billing declines. On 4/21/16 updated billing card information was provided by the billing card company, resulting in automatic resubmission of the previously declined fees. On 4/22/16 the current monthly service fee was submitted and approved. The three monthly service fees total $74.92 for services provided. On 4/25/16 [redacted] cancelled his service and there have been no further charges. We value our customers and strive to ensure that they are fully satisfied with their service. As a courtesy, we are processing a refund of $74.92 as requested by [redacted]. The refund will be applied to the billing card which was originally charged.If [redacted] has any questions or needs further assistance he can contact our customer service department at ###-###-####. Our hours of operation are from 8AM EST-11PM EST Monday-Friday and 9AM-5PM on Saturday’s. As always, we strive to provide the highest level of security and service to all of our customers. Sincerely,Aisha M[redacted]Sr. Security Analyst###-###-####Intersections Inc.
January 28, 2016[redacted]Revdex.com1411 K Street, NW, 10th FloorWashington, DC 20005-3404RE: [redacted] [redacted]Case: [redacted]Dear [redacted]:Thank you for your correspondence. We are taking this opportunity to respond to the inquiry made by [redacted] [redacted] regarding his Total...
Protection service.Our records indicate that [redacted] contacted us by telephone on January 23, 2015 requesting cancellation of service. Unfortunately, he refused to complete our account verification procedures which are put in place to ensure the identity of the caller and provide account security. [redacted] disconnected the call and thus we were not able to cancel his service or attempt to guide him through the online cancellation process at that time. We take it as our responsibility to protect the sensitive information to which we have access. Our verification procedures include verifying four pieces of personal identifiable information which would have been entered by the customer during their enrollment process. This information includes, name, address, phone and either SSN or DOB. We take our customer’s security very seriously, our customers’ information is critical and non-negotiable. We made several attempts to contact [redacted] by telephone, leaving multiple messages with our contact phone number and our hours of operation. On January 27, 2015 [redacted] made contact with us, his service has been cancelled with no charges processed. As always, we strive to provide the highest level of security and service to all of our customers. If [redacted] should need any further assistance, we can be reached at ###-###-####. Thank you for the opportunity to be of service.Sincerely,Aisha M[redacted]Intersections Inc.
August 27, 2015[redacted]Revdex.com1411 K Street, NW, 10th FloorWashington, DC 20005-3404RE: [redacted]Case: [redacted]Dear [redacted]:Thank you for your correspondence. We are taking this opportunity to respond to the inquiry made by [redacted] regarding his...
request to cancel and refund any billed amount.Our records indicate that that [redacted] enrolled into our Platinum program as of August 23, 2015 at 11:49:49 pm via the internet. An email was sent to the email address he provided on August 23, 2015 at 11:54:52 pm indicating that his credit reports were ready to be viewed. We apologize to [redacted] if his intent was not to enroll in the service. We strive to provide the highest level of service to all of our customers. [redacted]’s account has been cancelled and there were no charges applied to his credit card. If [redacted] should need any further assistance, we can be reached at ###-###-####. Thank you for the opportunity to be of service.Sincerely,Jill W[redacted]Director-Service OperationsIntersections Inc.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] From: [redacted] <[redacted]@[redacted].com>Date: Mon, Jan 25, 2016 at 9:30 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]" <[email protected]>Thank you for all your help in getting my money refunded. But now I noticed I'm getting a lot of spam mail that I never got before & I have not gave out or joined anything !Thank you ! [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
February 29, 2016[redacted]Revdex.com1411 K Street, NW, 10th FloorWashington, DC 20005-3404RE: [redacted] [redacted]Case: [redacted]Dear [redacted]:Thank you for your correspondence. We are taking this opportunity to respond to the inquiry made by [redacted] [redacted] regarding...
reported identification of service charges.We would like the opportunity to assist [redacted] and are more than willing to perform any necessary research for resolution of this matter. In order to research billing issues we would need a copy of the billing statement showing the charges in question. The billing statement would need to list the billing card owner’s name, address and the charges. This is needed for billing card ownership verification and to assist with any needed refunds or other processes.We take our customer’s privacy very seriously and take a number of steps to ensure that their information, including billing data is protected at all times. We would like to request that [redacted] contact us by telephone to confirm what information is needed and to work together for a resolution to this reported issue. He can contact our Sr. Security Analyst, Aisha M[redacted], directly at ###-###-####. We are more than happy to provide direct assistance as we take this issue very serious. As always, we strive to provide the highest level of security and service to all of our customers. Sincerely,Aisha M[redacted]Sr. Security Analyst###-###-####Intersections Inc.
June 16, 2015Dear [redacted],Thank you for your correspondence. We are taking this opportunity to respond to the inquiry made by [redacted] regarding his request to cancel and refund any billed amount.Our records indicate that that [redacted] enrolled into our Total Protection...
program as of June 15, 2015. We received a call from [redacted] attempting to access the account on June 15, 2015. She indicated that she had enrolled her husband into the service per instructions from her Mortgage company, Since we were unable to verify [redacted] and [redacted] advised us that she enrolled her husband, the account was cancelled on 6/15/2015 at 5:02 PM. There was no charge incurred.We apologize for the inconvenience experienced by [redacted], We strive to provide the highest level of service to all of our customers. If Mr. or [redacted] should need any further assistance, we can be reached at ###-###-####. Thank you for the opportunity to be of service.Sincerely,Jill W.Director-Service Operations
April 26, 2016[redacted]Revdex.com1411 K Street, NW, 10th FloorWashington, DC 20005-3404RE: [redacted] [redacted]Case: [redacted]Dear [redacted]:Thank you for your correspondence. We are taking this opportunity to respond to the inquiry made by [redacted] [redacted] regarding...
billing charges for his Identity Guard Platinum service.A review of our records shows that [redacted] was enrolled in our Identity Guard Platinum service which has a monthly service fee of $24.99.Our records indicate that the February 2016 and March 2016 service fee requests were declined by his billing card. Five billing decline notification emails were sent to [redacted]’s email address, [redacted]@**.com, which matches the email address listed on the Revdex.com complaint. On April 09, 2016 an email was sent to notify [redacted] that his membership was placed on service hold due to billing declines. On 4/21/16 updated billing card information was provided by the billing card company, resulting in automatic resubmission of the previously declined fees. On 4/22/16 the current monthly service fee was submitted and approved. The three monthly service fees total $74.92 for services provided. On 4/25/16 [redacted] cancelled his service and there have been no further charges. We value our customers and strive to ensure that they are fully satisfied with their service. As a courtesy, we are processing a refund of $74.92 as requested by [redacted]. The refund will be applied to the billing card which was originally charged.If [redacted] has any questions or needs further assistance he can contact our customer service department at ###-###-####. Our hours of operation are from 8AM EST-11PM EST Monday-Friday and 9AM-5PM on Saturday’s. As always, we strive to provide the highest level of security and service to all of our customers. Sincerely,Aisha M[redacted]Sr. Security Analyst###-###-####Intersections Inc.
January 28, 2016[redacted]Revdex.com1411 K Street, NW, 10th FloorWashington, DC 20005-3404RE: [redacted] [redacted]Case: [redacted]Dear [redacted]:Thank you for your correspondence. We are taking this opportunity to respond to the inquiry made by [redacted] [redacted] regarding his Total...
Protection service.Our records indicate that [redacted] contacted us by telephone on January 23, 2015 requesting cancellation of service. Unfortunately, he refused to complete our account verification procedures which are put in place to ensure the identity of the caller and provide account security. [redacted] disconnected the call and thus we were not able to cancel his service or attempt to guide him through the online cancellation process at that time. We take it as our responsibility to protect the sensitive information to which we have access. Our verification procedures include verifying four pieces of personal identifiable information which would have been entered by the customer during their enrollment process. This information includes, name, address, phone and either SSN or DOB. We take our customer’s security very seriously, our customers’ information is critical and non-negotiable. We made several attempts to contact [redacted] by telephone, leaving multiple messages with our contact phone number and our hours of operation. On January 27, 2015 [redacted] made contact with us, his service has been cancelled with no charges processed. As always, we strive to provide the highest level of security and service to all of our customers. If [redacted] should need any further assistance, we can be reached at ###-###-####. Thank you for the opportunity to be of service.Sincerely,Aisha M[redacted]Intersections Inc.
August 27, 2015[redacted]Revdex.com1411 K Street, NW, 10th FloorWashington, DC 20005-3404RE: [redacted]Case: [redacted]Dear [redacted]:Thank you for your correspondence. We are taking this opportunity to respond to the inquiry made by [redacted] regarding his...
request to cancel and refund any billed amount.Our records indicate that that [redacted] enrolled into our Platinum program as of August 23, 2015 at 11:49:49 pm via the internet. An email was sent to the email address he provided on August 23, 2015 at 11:54:52 pm indicating that his credit reports were ready to be viewed. We apologize to [redacted] if his intent was not to enroll in the service. We strive to provide the highest level of service to all of our customers. [redacted]’s account has been cancelled and there were no charges applied to his credit card. If [redacted] should need any further assistance, we can be reached at ###-###-####. Thank you for the opportunity to be of service.Sincerely,Jill W[redacted]Director-Service OperationsIntersections Inc.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] From: [redacted] <[redacted]@[redacted].com>Date: Mon, Jan 25, 2016 at 9:30 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]" <[email protected]>Thank you for all your help in getting my money refunded. But now I noticed I'm getting a lot of spam mail that I never got before & I have not gave out or joined anything !Thank you ! [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]