Garcinia Today

03/12/11:16am By System - Refunded - $Trans-ID: [redacted]

Customer has been fully refunded for the transaction

Customer has been fully refundedCustomer was unable to call customer service due to a busy line at the time however it was fixed

Revdex.com:
"">I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I rejected this because I do not see the refund on my acct yetThey stated I was sent a refund on 3/today is 3/the credit has not shown up yet I will update my response when I see the credit appear
Regards,
*** ***

03/12/2014 11:16am By System - Refunded - $89.95 Trans-ID: [redacted]

Customer was refunded in full.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Customer was given a partial...

refund of $31.48 since customer could not return product to us for a full refund, however we have went ahead and issued an additional refund of $58.47 to the customer. We are not going to require the customer send the product back to us.

Customer has been fully refunded for this transaction.

This consumer was already issued a refund, it does take a few days for the refund to show on the consumers statement but it should be there now.

This complaint is for Garcinia Today, an installment program. Although we provide the customer service and return processing for both this product and the patch program they are not related at all. This customer was already fully refunded for the purchase in question. The customer sent us...

back one unopened bottle and we refunded that in full and refunded the second bottle in full as well without receiving it back. We did require the customer to agree to the billing at the time of purchase but the customer did not recall checking the required box agreeing to the terms of the offer.

Customer has been fully refunded. Customer was unable to call customer service due to a busy line at the time however it was fixed.

11/29/2013 11:07am- Refunded - $89.95 Trans-ID: [redacted]

It may take a few days to show up on the consumers bank statement.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

We provide customer service and return processing for multiple companies, this complaint has to do with the Garcinia Today product only.Customer claimed to have only received one bottle of product. When customer initially contacted us we provided tracking info stating that all bottles...

were delivered.[redacted]We offered to do a return for the unused product however customer claims to not have received the bottles even after the [redacted] verified them as delivered.In this case we went ahead and processed the full refund for the customer anyway without having her return them.

This was for the Garcinia Today program, which we also provide customer service for.Customer has already been fully refunded for all charges.

I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

As of today, I have not received a refund on my credit card.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I am glad to see you are going to do the RIGHT thing and refund my full purchase price.  I still think you should not advertise a 1.95 special if your customers are going to be fooled into "installment payments" and then not accepting full refunds.  Thank you and I'll be checking my bank account for the refund. I shipped product back to you yesterday and I have a tracking number for it. You should get it tomorrow.

Customer has already been fully refunded.

Customer was advised to return product for a refund. We have not yet received the product back but we have went ahead and issued the full refund today.