Gardens Alive

Mrs***, Thank you for your recent correspondenceI apologize for the issues you have had with Gurney’s and Michigan Bulb CompaniesUnfortunately, I cannot change your status with the companies at this timeI have forwarded your information to our payment services department for reviewI apologize for the confusion as well because you using Replacement Certificates did not have anything to do with the status change on your account Our system keeps track of orders, and the reshipments and credits issuesWhile reviewing your account, I found multiple reshipments and credits, which is what the account status is based on I have requested refunds for your Replacement Certificates (see attachments) in the following amounts: [redacted] CM: $- Refund Check [redacted] CM: $- Refund Check [redacted] CM: $- Refund Check [redacted] CM: $- Refund Check [redacted] CM: $- Refund Check [redacted] M: $- Refund Check [redacted] M: $- Refund Check [redacted] M: $- Refund Check [redacted] M: $- Credit Card Refunded [redacted] M: $- Credit Card Refunded Thank you, Kim J [redacted] Gurneys & Michigan Bulb Revdex.com Dispute Resolution Dept Tell us why here

We are currently processing refunds or all your replacement certificates that were issuedAll but the two issued on 06/11/were also used on new orders placed (and shipped) this springUnfortunately, we are unable to make any changes to your current account status with Gurney's and Michigan BulbYou should have your refund checks within the next 10-days Again, I apologize, Kim J***, Gurneys Seed & Nursery

Per phone call from customer:The business is trying to resolve the complaint I understand that I can reopen this complaint if they do not resolve the complaint later this year.Thank you, Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The company does not even try to address my concerns and the way that they are dealing with customers is unethical Regards, [redacted] ***

My order was finally deliveredThank you for your concern Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I apologize for your issues with SpilsburyI have removed your email informationPlease let me know if I can be of any additional assistance.Thank youKim JSpilsbury Customer Dispute Resolution

Mrs***, I received you Revdex.com complaint today, and I want to apologize for the issues you had placing your order I reviewed your order, and you were correct in the ‘Bill Later’ offer extended to youI’m so sorry for the confusion in your order not being placed in that mannerWhen the credit card information is put into our system, it is automatically charged at the time the order was placedI do show that $was refunded immediately back to your credit card yesterday when the order was cancelledSome banks do sometimes take 3-business days to process the refund back to your accountI would like the chance to make this error up to youI placed a new order for you using the ‘Bill Later’ offer that was originally extended to you, and reordered all the items you wanted to orderYour original balance due would have been $including the $shipping and handling chargeYour new order total for the exact same items will be $76.92, and will not be due until the order ships outI gave an additional 50% off each item you ordered and then discounted the shipping and handling as wellYour cancelled order product total was $153.92, so you new product total will be the $ I understand if you are not interested in placing another order, but I hope that you will give me a chance to make this up to you, and give Breck’s another try Please let me know if this is acceptable, or if you would like to cancel the order Thank you, Kim J***Breck’sRevdex.com Customer Dispute Resolution

May 19, RE [redacted] [redacted] [redacted] ID: [redacted] Thank you for your correspondenceI have reviewed the items that have been credited and/or reshipped on your orders (Smiling Maestro Daffodil, Roulette Daffodil, Double Daffodil Duet, Variegated Firespray Tulip), and do not show that any of those were items that had substitutionsWe do substitute items occasionally if there are crop failures, or other issues, and unfortunately that is currently a company policyI have forwarded your complaint information to let corporate know how you feel If these items are not the ones you were referring to, please let me know and I will check to see if they were substituted or issue you credit for them Again, I apologize for any inconvenience, [redacted] Brecks Customer Dispute Resolution

Mr [redacted] , I apologize for all the issues you had with your orderI just requested a refund of $which will have your order refunded in fullA previous refund was issued of $on May 29th, and $on June 5, for a total refund of $115.69.Please let me know if I can be of any other assistance[redacted] Gurney's Customer Dispute Resolution

I apologize for the item not being available to ship at this timeThe reason your S/H was not initially refunded was because it was charged when other items shippedI have refunded the S/H in fullThe price difference is because you placed an order using a **% off keycodeThe actual price is still $***, with the special, your cost was $***The catalog’s are preprinted in advance, and when a product is on back order or out of stock, it may still be showing thereI have also removed you from the mailing and email list per your requestThank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint Regards, [redacted] This was at best a very confusing statement leading one who has a good grasp of English which I do (technical writer for years) to think that the statement " you get tree for each order"Of course! If I ordered a shirt, I would get one shirtIf I ordered one pizza, I would get one pizza, right? The statement was misleading at best, a scam under the worst caseAt least the company should remove the statementanybody knows that if they buy a tree, they get a tree, nothing moreBut to say, "if to place an order, you get a tree" strongly indicates that an "extra" tree is includedI want nothing from Gurney expect an acknowledgement that their ad was misleading will be correctedI do not plan to buy from them

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not entirely resolve my complaint For your reference, details of the offer I reviewed appear below 1) The company has stated they have removed my email from all of their records but I would ask that we keep this case open for more days to ensure that I no longer receive any emails from them as I just received one from them again days ago which I have attachedAlso, the company keeps stating that they have removed my emails several times during the past year and yet I am still receiving themIt seems they have a bug or system problem or just don't know how to turn all of the emails off.2) The other part of my complaint they have not addressed at allEvery time I receive an email from Spilsbury which goes right to my Junk Mail folder now, I also receive between and more emails directly thereafter from other sources which some of them have Malware and Spamware items and have caused computer problems on my system which my Malware has detectedIt somehow seems to me that Spilsbury is linked to other vendors or has sold my email address without my permission to other vendorsThe 2nd part of my complaint and request to the firm is that they remove my email address from all of the vendors they have given it to or sold it to and they have not yet responded to this part of my complain - either to deny it or to agree to somehow fix itIf this cannot be fixed I will be forced to close my email account which I've had for over years and it will be a hardship personally to reset all my emails for all of the people and firms I receive emails from - a horrible hassle due to very not nice business practices by this firmI would appreciate the firm to also solve this problem so I am not forced to do this.Thank you very much for providing this serviceI do appreciate that the firm seems to be escalating my requests a bit more and they do seem responsive but just not entirely willing to do the right thing and fully repair the damage that this is causing.Thank you Regards, [redacted]

Revdex.com:I was never made aware, by telephone, email, or on any sourse of information I received through the mail that Garden's Alive, INC sold my personal infprmation to any other companyTherefore, they should be made to contact those companies as well and have them take all of my information off of their listsProof should be sent to the Revdex.com with a list of the companies that they sold my personal information to (without my consent), and the proof that my information was removed from their lists as well.I find that when placing an order, or getting junk mail from a company such as this, that they in turn sell customer's personal information without their consentSurely this cannot be an upstanding business I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Ms***, I apologize for the confusion of the free puzzleYou should be receiving a $coupon from your previous conversation with one of our customer service representatives, but I have also requested a reship of the free piece puzzleThe free puzzles are never specific, they are a 'grab bag' type of offerYou should receive the free puzzle around the 4th of MarchIf I can be of any additional assistance, please do not hesitate to contact us Thank you, Kim J***, Spilsbury Customer Dispute Resolution Dept

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

MrSellers, I apologize for the misunderstandingI show Order [redacted] was placed (by phone) on February 10, for packets of Sweet Leaf Stevia Sees and Tophat Blueberry PlantThe seeds shipped out on February 16, The Blueberry could not be shipped until 02/22/because of Grow Zone guidelinesI show that the Blueberry shipped out on February 25, and delivered March 1, I do show a record of calls on 02/21, 02/23, 02/and 02/26/I have included a copy of the order, call log notes and a copy of the fed ex tracking information Please let me know if we can be of any additional assistanceIf there is another order that was placed on or around January 8, 2016, please provide that information and I will be happy to assist in that matter Thank you, Kim J [redacted] Gurney's Seed and Nursery Company Customer Dispute Resolution

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Once again Garden's Aliva is not forthright in what they are trying to tell meThey do have another person on their mailing list ( [redacted] ***) and my address because we have three catalogues here from your company Michigan Bulb CompanyThis company needs to stop harrassing the public with their subpar plantsI don't want to have to go through this again, and they need to take EVERYONE who is listed at this address OFF OF THEIR MAILINGSi would like proof that everyone at my address is off of their lists immediately [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Mr***, I apologize for the issues you had with Michigan Bulb and the misinformation you receivedWhen you called on 09/26, and cancelled you order, we immediately refunded back to your credit cardIt normally takes the banks 3-business days to get the refund processed backPlease let me know if you have not received your refund Thank you, Kim Jordan, Customer Dispute Resolution

Thank you so much for responding to my complaint against BrecksI wanted to give you an update since I received an email from them stating that they would be refunding me $and that some of the plants that I had ordered were no longer available.While on one hand, this matter was resolved (receiving a refund for the plants I didn't receive) it still troubles me that this company had very poor communication as well as customer relation skills because they didn't inform me of these problems in a timely mannerI sent the order in for these plants last May so it wasn't as if I ordered them in August or SeptemberThey advertised these plants (in which I did not receive) in their spring magazineSo it seems a bit strange that after all my courspondence with them this fall, they would all of the sudden say opps, I guess we don't have the plants after all.Their first excuse was because they had to change their building site so they were behind in their shipments.While I appreciate their refund, I am frustrated becasue the area I had planned on planting the iriss will have to wait an entire year now to plant the plants I wanted in these locations It is too late to order the colors I wanted to plant there.I should add that I have always liked Brecks in the pastI have ordered literally hundreds of dollars of bulbs and plants from them for the past years and never had a problem with themHowever, this time, they really let me down.Thank you, [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]