Gardens Alive

Thank you so much for responding to my complaint against BrecksI wanted to give you an update since I received an email from them stating that they would be refunding me $and that some of the plants that I had ordered were no longer available.While on one hand, this matter was resolved (receiving a refund for the plants I didn't receive) it still troubles me that this company had very poor communication as well as customer relation skills because they didn't inform me of these problems in a timely mannerI sent the order in for these plants last May so it wasn't as if I ordered them in August or SeptemberThey advertised these plants (in which I did not receive) in their spring magazineSo it seems a bit strange that after all my courspondence with them this fall, they would all of the sudden say opps, I guess we don't have the plants after all.Their first excuse was because they had to change their building site so they were behind in their shipments.While I appreciate their refund, I am frustrated becasue the area I had planned on planting the iriss will have to wait an entire year now to plant the plants I wanted in these locations It is too late to order the colors I wanted to plant there.I should add that I have always liked Brecks in the pastI have ordered literally hundreds of dollars of bulbs and plants from them for the past years and never had a problem with themHowever, this time, they really let me down.Thank you, [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.While I appreciate a refund (which has not yet been reflected but I will wait a few more days) the issue was less about money and more about being honest about delivery dates and expectationsThere appears to be no concern for actually delivering product in any timeframe promisedThis appears to be a consistent problemIt's unfair for customers to plan a specific times (whether for a party like me or for a growing season) and then treat the customer with such disregard when products don't arriveI was also never allowed to speak to an actual supervisorBecause of the company's policy of not being concerned with dates, I'm left scrambling for the original product and paying for additional shipping costs somewhere elseHad I known this company had no intent to deliver, I would have been able to purchase from another company earlier Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The company does not even try to address my concerns and the way that they are dealing with customers is unethical Regards, [redacted] ***

Ms [redacted] , I apologize for the issues you have with Michigan BulbYour order was refunded back to the credit card on file in two separate refunds for a total of $on October 31, Please let me know if I can be of any additional assistance [redacted] Michigan Bulb Co Customer Dispute Resolution

Ms [redacted] ,I apologize for the confusionI'm not sure what actually happened with the order, but the offer that came through on the order in question was $of an order of $or moreIf you went in through the email link for the 50% off, and then possibly tried to use the 20/offer, since they cannot be combined, it may have processed using the last key code that was entered When you called on June 5th, your order was processing, which is why the refund could not be done at that timeA refund of $was processed back to your credit card on June 7, 2015, and the remainder of your order that had not shipped ($19.99) was cancelled and that was refunded back to your credit card as well This offer is currently on our Website, which may be how the 20/coupon was updated - JUNE SPECIAL: FREE $Off Any Order Of $Or More! Expires: June 30, 2015: Signup to receive this offer: X E-mail Promotion: Click on any link in the e-mail promotion and the coupon or discount being offered in that e-mail will automatically be applied to your orderThese special offers can only be activated by clicking on a link within the e-mail promotionThey cannot be found on our regular siteNote: Each coupon/discount is an exclusive offer and cannot be combined with any other offerLimit one coupon offer per householdAgain, I apologize, [redacted] Michigan BulbCustomer Dispute Resolution [redacted]