Gardewine North

Initial Business Response / [redacted] (1000, 5, ***/07/29) */ Credit cards were charged on [redacted] **th [redacted] & [redacted] **th *** For BM's gowns and Flower girl Dress Special order was placed [redacted] **th with our supplier [redacted] One Bridesmaid could not decide on the style, style# [redacted] or Style#*** So we waited until she decided on Style#***, we then place the order for the dresses on [redacted] **th, weeks after the deposit of 30% of the cost of the dress was made Bridesmaid gowns normally take approximately weeks after we place our order, to be delivered to our store from [redacted] The Bridesmaid gowns in question for [redacted] was Style# [redacted] $***[redacted] plus hst $**[redacted] for a total Of $***.**(not $***[redacted] plus) The $ [redacted] was paid to the seamstress who altered the bridesmaid gown for [redacted] This is for Alterations(not for repairs) This money Is separate from Carousel Bridal this money is the Seamstress Business Money I spoke with [redacted] **th over the phone and I explained to her I was the one who zipped [redacted] 's dress and I did not break the hook at the top of the gown I explained to [redacted] that [redacted] has standard sizes and all bridesmaid gowns need some sort of alterations weather it be a hem, taken in or let out [redacted] 's bridesmaid dress fit her perfect in the length, hip and waist, she needed it let out at the ribs, witch the seamstress did and it now fits her We told [redacted] she could have brought back the dress to us so we could fix the hook & eye (clasp) for free of charge Even though when the dress left our store it was in perfect shape [redacted] ***s comment about our part time clerk being rude to her, was untrueWe spoke to our part time clerk about the Phone call she received [redacted] **th and [redacted] was raising her voice on the phone at her which our part time clerk does not have to listen to or deal with that type of customer(nor do we) As I mention above [redacted] **th I spoke to [redacted] on the phone and she was fine with everything also because she special ordered a dress for her [redacted] That she did not pay for so we are absorbing the cost of that dress for her On the phone [redacted] **th she also said she want to bring her Wedding Gown back to us to have steamed again before her wedding This is a service we offer to all our customers Should we tell her we will not provide that service to her? [redacted] Thank you! Carousel Bridal Initial Consumer Rebuttal / [redacted] (***0, 8, ***/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Carousel advised my sister in law to be that they did not order the dresses as originally stated in ***They waited [redacted] weeks before they placed the order but charged the credit cardsCarousel squeezed my maid of honor into a dress which was too small and in the process broke that clasp on the back of the dressWhich in addition to the alterations had to be fixed I did speak to Carousel on the **th and advised them I was not happy with them at allI did not raise my voice and their clerk kept speaking over me and not allowing me to say what I had to sayI was bluntly told I'm only part time and I can't do anything Carousel in turn would not answer the phone on Monday when I called for a managerI did finally reach them on the **th [redacted] knew I was not happy As far as the special order for my [redacted] there was a dress ordered for her and I cancelled it weeks after ordering it as she is not in my wedding partyThey told me that they were unable to contact the distributor to cancel the order which I find very very oddMost orders with notice can be cancelledI advised then that I would not pay for this and it was not good business practiceThey retained my **[redacted] deposit that was charged to my credit card as well I will not be taking my dress back to be steamed by Carousel [redacted] to deal with and cost my wedding party money that did not need to be spent if they had measured correctly or ordered one size bigger[redacted] [redacted] [redacted] [redacted] [redacted] Final Business Response / [redacted] (4000, 12, ***/ We did not wait [redacted] weeks [redacted] Carousel Bridal did not break the claspIf ahe was unhappy with the cost of the alterations she should have told the seamstress that she was unhappy with the cost95% of bridesmaids dresses we sell need some sort of alteringThey are all standard sizesYou can also call [redacted] to confirm this if you would like.....or even call any other bridal salon [redacted] sometimes gives us [redacted] hours to cancel and orderAny length of time after the [redacted] hours....the order is in [redacted] s system and they will not accept any cancelations for their retailers As I Remember....any time that [redacted] or any of her Bridal party were in our store (probably or times), we treated her and her bridal party with 100% full customer serviceAnytime the were here in the store they a joy to work with and always seemed happy It was myself ( [redacted] ) that helped [redacted] into her gown when she came in with her momI remember the day very well [redacted] was a little nervous that she may have gained a little bit and I did say....just be careful you don't gain any more as the dress may not fit wellI said this, thinking I was being helpful and not wanting her to have to pay for alterationsAgain, we had a great timeHer Mom was sweet and [redacted] was happy when she left that dayWe had a great experience Thank you for your time [redacted] Final Consumer Response / [redacted] (4200, **, ***/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Carousel did break the clasp when they forced her into the dress! And as far as the cost of the alterations, she never should have had to been referred t a seamstress [redacted] We were not in and out of Carousel to timesI think it was 3-at best [redacted] [redacted]

Gardewine North is consistently late with delivering parcels to Gillam Manitoba I have been forced to use their services about times because there is no competition in my area They have never delivered a parcel to me on time, and have typically delivered parcels or weeks late, and that is only after I make repeated calls to the Thompson office In many cases, parcels have sat in the Gillam office for weeks before finally being delivered

Initial Business Response /* (1000, 5, [redacted]/07/29) */
Credit cards were charged on [redacted]th [redacted] & [redacted]th [redacted].
For 2 BM's gowns and 1 Flower girl Dress.
Special order was placed [redacted]th with our supplier [redacted].
One Bridesmaid could not decide on the style, style#[redacted] or...

Style#[redacted].
So we waited until she decided on Style#[redacted], we then place the order for the 3 dresses
on [redacted]th, 3 weeks after the deposit of 30% of the cost of the dress was made.
Bridesmaid gowns normally take approximately 12 weeks after we place our order, to be delivered to our store from [redacted].
The Bridesmaid gowns in question for [redacted] was Style#[redacted] $[redacted].** plus hst $**.** for a total
Of $[redacted].**. (not $[redacted].** plus)
The $** was paid to the seamstress who altered the bridesmaid gown for [redacted].
This is for Alterations. (not for repairs)
This money Is separate from Carousel Bridal this money is the Seamstress Business Money.
I spoke with [redacted]th over the phone and I explained to her I was the one who
zipped [redacted]'s dress and I did not break the hook at the top of the gown.
I explained to [redacted] that [redacted] has standard sizes and all bridesmaid gowns need some sort
of alterations weather it be a hem, taken in or let out. [redacted]'s bridesmaid dress fit her perfect
in the length, hip and waist, she needed it let out at the ribs, witch the seamstress did and it now
fits her.
We told [redacted] she could have brought back the dress to us so we could fix the hook & eye (clasp) for free of charge.
Even though when the dress left our store it was in perfect shape.
[redacted]s comment about our part time clerk being rude to her, was untrue. We spoke to our part time clerk about the
Phone call she received [redacted]th and [redacted] was raising her voice on the phone at her which our part time clerk does not have
to listen to or deal with that type of customer. (nor do we)
As I mention above [redacted]th I spoke to [redacted] on the phone and she was fine with everything also because she
special ordered a dress for her [redacted]. That she did not pay for so we are absorbing the cost of that dress for her.
On the phone [redacted]th she also said she want to bring her Wedding Gown back to us to have steamed again before her wedding.
This is a service we offer to all our customers.
Should we tell her we will not provide that service to her? [redacted]
Thank you!
Carousel Bridal
Initial Consumer Rebuttal /* ([redacted]0, 8, [redacted]/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Carousel advised my sister in law to be that they did not order the dresses as originally stated in [redacted]. They waited ** weeks before they placed the order but charged the credit cards. Carousel squeezed my maid of honor into a dress which was too small and in the process broke that clasp on the back of the dress. Which in addition to the alterations had to be fixed.
I did speak to Carousel on the **th and advised them I was not happy with them at all. I did not raise my voice and their clerk kept speaking over me and not allowing me to say what I had to say. I was bluntly told I'm only part time and I can't do anything.
Carousel in turn would not answer the phone on Monday when I called for a manager. I did finally reach them on the **th. [redacted] knew I was not happy.
As far as the special order for my [redacted] there was a dress ordered for her and I cancelled it 2 weeks after ordering it as she is not in my wedding party. They told me that they were unable to contact the distributor to cancel the order which I find very very odd. Most orders with notice can be cancelled. I advised then that I would not pay for this and it was not good business practice. They retained my **.** deposit that was charged to my credit card as well.
I will not be taking my dress back to be steamed by Carousel. [redacted] to deal with and cost my wedding party money that did not need to be spent if they had measured correctly or ordered one size bigger.[redacted].
[redacted]. [redacted].
[redacted].
[redacted]
Final Business Response /* (4000, 12, [redacted]/08/**) */
We did not wait ** weeks. [redacted].
Carousel Bridal did not break the clasp. If ahe was unhappy with the cost of the alterations she should have told the seamstress that she was unhappy with the cost. 95% of bridesmaids dresses we sell need some sort of altering. They are all standard sizes. You can also call [redacted] to confirm this if you would like.....or even call any other bridal salon.
[redacted] sometimes gives us ** hours to cancel and order. Any length of time after the ** hours....the order is in [redacted]s system and they will not accept any cancelations for their retailers.
As I Remember....any time that [redacted] or any of her Bridal party were in our store (probably 10 or 12 times), we treated her and her bridal party with 100% full customer service. Anytime the were here in the store they a joy to work with and always seemed happy.
It was myself ([redacted]) that helped [redacted] into her gown when she came in with her mom. I remember the day very well. [redacted] was a little nervous that she may have gained a little bit and I did say....just be careful you don't gain any more as the dress may not fit well. I said this, thinking I was being helpful and not wanting her to have to pay for alterations. Again, we had a great time. Her Mom was sweet and [redacted] was happy when she left that day. We had a great experience.
Thank you for your time.
[redacted]
Final Consumer Response /* (4200, **, [redacted]/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Carousel did break the clasp when they forced her into the dress! And as far as the cost of the alterations, she never should have had to been referred t a seamstress. [redacted]
We were not in and out of Carousel 10 to 12 times. I think it was 3-4 at best. [redacted].
[redacted]

Gardewine North is consistently late with delivering parcels to Gillam Manitoba. I have been forced to use their services about 6 times because there is no competition in my area. They have never delivered a parcel to me on time, and have typically delivered parcels 2 or 3 weeks late, and that is only after I make repeated calls to the Thompson office. In many cases, parcels have sat in the Gillam office for weeks before finally being delivered.