Garrett Concrete and Retaining Walls

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We did respond to Mr [redacted] and we did contact the concrete supplier to see what we can do to fix his issue and it all will be taking care of in the springAnd Mr [redacted] is happy with that

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** ***
garrett has not followed through with his promise to send a letter outlining goals and also discuss a solution to our drive cracks and pitting **

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:The work has been correctedThough I wish things did not get to this
point, but in an effort to protect my property and insure a timely response, this forum was a last resort.In the end, Garrett honored the contract and to their credit, they did not walk away from the project.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This has been completed to the customers satisfaction!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.
there was no scheduling conflict as proposed in Todd Garrett's resolution, Garrett Concrete did not show to do the job.  Garrett concrete has not fully refunded our money, therefore our complaint is not resolved.  Garrett concrete and retaining wall is not a business that wants to satisfy their customers as there web site proclaims since this matter is not resolved after 7 months of refusal to talk it out with me.
Regards,
Stefanie [redacted]

We did respond to Mr [redacted] and we did contact the concrete supplier to see what we can do to fix his issue and it all will be taking care of in the spring. And Mr [redacted] is happy with that.

Company had scheduling conflicts and was unable to do the job in the time frame the consumer wanted. Company refunded the consumer their money.

This issue has been fixed and the customer is happy with the results!!!

We will attempt to make repairs to driveway under our warranty guide lines and on the back of contract....we will do this in the spring 2015.We will have our concrete rep give us both guide lines to follow...with it any and all suggestions to maintain. Thank you,

We are working with customer to resolve all issues.

The company has had communication with the consumer and has rescheduled his job for the first of spring.

On Fri, Nov 6, 2015 at 12:21 PM, [redacted] wrote:We are currently working with [redacted] at Garrett Concrete to resolve the issues.  We are hoping to have everything finzalized by the end of next week. I...

want the case left open until we reach a satisfactory agreement. Thank you [redacted]

We will look into this in the Spring when the snow is gone!

I have not received a call from you regarding this matter if you could send me pictures I will gladly take a look at them to see what can be done if anything.  Please send them to [redacted] Thank you.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]I have not received notification of any kind and I am still waiting for professional repair or replacement of the cracks.

Review: Last spring (2015) we contracted Garrett Concrete to have our front walkway and rear patio replaced. The owner wrote up our contract and told us that we would not be placed on the schedule until 10% payment was received. The next day we sent out the check to ensure we were placed on the schedule ASAP, this was the first week in June 2015. The following week we called to ensure that we were officially on the schedule. His secretary told us that we were on the schedule for late July early August. She advised that a specific date could not be given due to the unforeseen weather conditions that would prevent work from getting done, this we completely understood. Since we confirmed that we were on the schedule was assumed that our check had then been received. When late July came we called to check if things were still on schedule, at this point his secretary told us that we were not on the schedule since payment was never received. We asked how this was possible since we were told that we were on the schedule a week after signing the contract. To this his secretary called us liars. In the LONG back and forth on where our check was it was determined that the address listed on the contract and their website was no longer being used. They promised to track down our original check but to no success. We re-issued a 2nd check which was received and cashed. At this point we were extremely frustrated since this was now 3 weeks after the date our work was supposed to be done. During the entire process there was zero follow-up. Numerous voice mails were left and ignored along with numerous emails to which the secretary admitted to ignoring. When we were finally able to talk to the owner he acted like he knew nothing about the issue but since he would be out mid-September to get the work done, a full month and half after the original date. Once again everything fell through, our emails and voice mails fell on deaf ears. It wasn't until late October when they actually came out to do the work. The workers were extremely nice and courteous to us. A month and half after the work was complete our front step, which they re-surfaced, began falling apart. We immediately informed them of the issue but since it was winter it was not possible to repair due to the cold temperatures, which we again understood. In March we contact Garrett to ensure they got us on their schedule as early as possible to fix our step. The owner ensured us that he would be back out to fix our step. It is now May 2016 and once again they refuse to return any of our phone calls and emails. I find it VERY hard to believe that our messages are not being received. We held up our end of the contract and made our payments in extremely timely fashions but now that they got our money they are refusing to hold up their end of the contract. This has gone on long enough and something needs to be done.Desired Settlement: Garrett Concrete come out and complete the job in the way that they were contracted to do.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Since filing my complaint with the Revdex.com Garrett Concrete has contacted us and made the necessary repairs. Thank you very much for helping us get this resolved.

Review: We contracted for concrete work on 4/15/15, estimated completion mid-June to early July. $600 down was tendered on $5800.00 I left numerous voice messages asking for new ETA; none were answered. One email, asking for new date was answered: "We are backed up." No date. That took a week for response.I am worried that they are out of business.I travel and I must arrange to be here when work is being one.I have a medical procedure in August, which took 3 months to schedule. I think we are being blown off for bigger jobs.Desired Settlement: If they finish in August, that's fine. Otherwise, a prompt and full refund. I no longer trust them. Can you blame me?

Business

Response:

We are behind due to weather and wet ground...we have responded to aqll messages by phone and or email... we will be getting to this project in a couple weeks I will see if I can move it up as much as I can...sorry for the incoveinece Wendy

Review: I contracted with Garrett concrete to replace part of my driveway and my side walk from the city walk to the front porch. The drive way is ok the side walk is the problem. It is not level at the porch I have pix showing the porch is level with the bubble in the middle of the level. The side walk shows the bubble going down hill. I have called Garrett numerous times I am told *** will get back to me but he never does.Desired Settlement: I would like a partial refund and the last section of the walk removed and replaced wit a level slab and if my landscaping is disturbed they should return it to the same condition it was in before they started the job.

Business

Response:

This issue has been fixed and the customer is happy with the results!!!

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.