Garvin Construction, LLC

From: Paul S [redacted] Date: Fri, Nov 13, at 2:PMSubject: Response to Complaint [redacted] To: [redacted] < [redacted] @myRevdex.com.org>On November 6, our office received a rejection of the response we provided to his initial complaintAccording to our production log, all issues that were brought to our attention were correctedSubsequently, we contacted [redacted] numerous times by email and voicemail to verify the same, but to no avail we have heard nothing backIt is our policy to make every homeowner happy and address any issues they have with the repairs we do - no matter how large or small they may seem; however, if the customer refuses to communicate there is little, if anything, we can do to make sure the homeowner is happyThe possibility exists that a breach in interoffice communication may have occurred due to a change in personnel, but without a return phone call or email from [redacted] we cannot confirm whether this is the caseWe welcome and encourage him to contact our office so that if there are any outstanding issues we can have them addressed in a timely manner.With respect to the insurance release forms, the reason why we cannot send them to the insurance company to release their final check is because the insurance company needs confirmation that all work has been completed and that the homeowner is completely satisfied with the work doneThis process cannot come to a close without communication from [redacted] ***.-- Paul *S [redacted]

I have supporting texts and emails as well as more photos

From: Paul S [redacted] Date: Wed, Nov 4, at 10:AMSubject: Garvin Construction LLCTo: [redacted] @myRevdex.com.orgHi ***, "On November 3, 2015, I personally reached out to *** [redacted] , spouse of [redacted] (individual who filed complaint) to discuss an issue related to gutter installationWe immediately scheduled our field supervisor to visit with the home owner at 9:AM the following day to inspect the work performed and make detailed notes of what the issue wasAt 10:AM on November 4, the field supervisor informed me that he met with the homeowner and that the homeowner is happy with the outcome of the visitOur next step is to review the notes our field supervisor made and to repair the gutter work ASAP."

The site won't allow me to enter anythingThis is in response to the statement from Garvin Construction in complaint [redacted] We were never told to weeks because we would have gone to another company since we had a significant leakThey were also told by us that we had a leak and that was why we contacted themThey claim otherwiseI have a form with the projected finish date of 7/I can provide this if necessaryThey never called us for any reasonWe had to call them to get any informationI contact the president of the company and my roof was done the next dayI would not recommend them to anyone.TranslateDesired Resolution / OutcomeDesired Resolution: No settlement requested - for Revdex.com information onlyNo settlement requested - for Revdex.com information onlyselectDesired Outcome: Having said the above , we are satisfied with the finished roofIt is beautiful

We have given him his warranty paperwork The production team has already reached out to them and spoke to the wife on July 22nd The only time they indicated that [redacted] is available is on August 4th He has a very busy schedule and that is the first date available they could give us We will walk the property with him and take care of any small items or concerns he may have

From: Paul S [redacted] Date: Wed, Nov 4, at 3:PMSubject: Re: Garvin Construction LLCTo: [redacted] < [redacted] @myRevdex.com.org>(Complaint ID [redacted] ) According to the production notes, Garvin Construction LLC notified the homeowner on 10/14/that repair work was scheduled for 10/17/(weather permitting)All items that the homeowner were concerned with were completed on 10/19/On 10/23/2015, the production assistant left a voicemail for the homeowner asking the homeowner to confirm that all work was completed to their satisfaction and whether there were any outstanding itemsOn 10/24/2015, after receiving no response from the homeowner the previous day, the production assistant and the owner of the company both emailed the homeowner asking the homeowner to confirm that all work was completed to their satisfaction and whether there were any outstanding itemsLast entry in the production log indicates that as of 10/28/no response from the homeowner to our prior correspondences was made

All [redacted] 's warranties are intact and he has full coverage We personally loaned him the money to do his project and his file accidentally got put in the installment payment customer's filing cabinet prior to going through the warranty issuing department We apologize for the over sight We mailed out all his documents including the information regarding the energy star federal tax credit program today

From: Paul S***
"">Date: Thu, Nov 5, at 2:PMSubject: COMPLAINT ID ***To: *** *** ***,
I spoke to the owner of the company and to the best of his knowledge all requested repair work was completed, and the job with all the repairs needed as per the customer's complaint was finished as per scope with no remaining issuesLast time he spoke with the homeowner, *** *** was satisfied with the repair work completed

From: Paul S*** arial, sans-serif;">Date: Wed, Nov 4, at 3:PMSubject: Re: Garvin Construction LLCTo: *** *** (Complaint ID ***) According to the production notes, Garvin Construction LLC notified the homeowner on 10/14/that repair work was scheduled for 10/17/(weather permitting)All items that the homeowner were concerned with were completed on 10/19/On 10/23/2015, the production assistant left a voicemail for the homeowner asking the homeowner to confirm that all work was completed to their satisfaction and whether there were any outstanding itemsOn 10/24/2015, after receiving no response from the homeowner the previous day, the production assistant and the owner of the company both emailed the homeowner asking the homeowner to confirm that all work was completed to their satisfaction and whether there were any outstanding itemsLast entry in the production log indicates that as of 10/28/no response from the homeowner to our prior correspondences was made

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I find it very interesting that Garvin Construction is interested in making sure I am satisfied with the work they performed at my home The project started in May 2015, since that time I made multiple calls and voicemails to Isaac G*** These calls were to inform him I was not safisfied with several issues concerning the roof, shutters, etc., and the voicemails I left said the same These calls went unanswered for many many weeks.It was only days after I had filed the Revdex.com complaint that FINALLY I received a call from Garvin Construction Isaac, the Owner, told me at that point he would only come out IF I would remove the Revdex.com complaint The Project Manager, Steve, was the one that last inspected my home in late September He had taken several photos of the corrections needed attention to and made notes The corrections were many Steve told me he would speak to Isaac, the Owner and these items would be addressed within weeks I received a voicemail from Garvin Construction stating the repairs would be done on October 17, 2015, weather permitting On October 19, 2015, two men from Garvin Construction were at my home when I got off work They were about to leave when I pointed out to them that many of the corrections needing attention they had never addressed These men were sent to "fix" the corrections but the company obviously never gave them the correction list nor photos taken by the Project Manager On October 20, 2015,(the day after the so called "fix") I personally called Isaac G*** and spoke to him During that call I advised him that I was not satisfied with some of the items needing corrected He immediately told me that unless I remove the complaint off the Revdex.com web site that he would not be making any other repairs to the items still not completed and would not be filing the necessary papers with my homeowners insuranceHe wasn't concerned with what I wasn't satisfied with but only that I remove my complaint with Revdex.com.Interesting enough, I received an email on October 24, 2015, from Jackie W*** representing Garvin Construction following up with me asking if I was satisfied with the corrections completed She also stated that Isaac informed her that he is willing to send all of the necessary release forms to my insurance company provided that I would rescind my complaints with the Revdex.com, as previously discussed I did not respond to her email because my discussion with MrGarvin on October 20th already addressed my concerns and dissatisfaction The email of October 24th is perhaps to cover a paper trail but the call I made to him on October 20th told him I was not satisfied and between the date of the last phone call October 20th and the email of October 24th, he not once sent his crew out to repair the items that still needed completed so therefore, I am still not satisfied and the job is not complete
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I find it very interesting that Garvin Construction is interested in making sure I am satisfied with the work they performed at my home The project started in May 2015, since that time I made multiple calls and voicemails to Isaac G*** These calls were to inform him I was not safisfied with several issues concerning the roof, shutters, etc., and the voicemails I left said the same These calls went unanswered for many many weeksIt was only days after I had filed the Revdex.com complaint that FINALLY I received a call from Garvin Construction Isaac, the Owner, told me at that point he would only come out IF I would remove the Revdex.com complaint The Project Manager, Steve, was the one that last inspected my home in late September He had taken several photos of the corrections needed attention to and made notes The corrections were many Steve told me he would speak to Isaac, the Owner and these items would be addressed within weeks
I received a voicemail from Garvin Construction stating the repairs would be done on October 17, 2015, weather permitting On October 19, 2015, two men from Garvin Construction were at my home when I got off work They were about to leave when I pointed out to them that many of the corrections needing attention they had never addressed These men were sent to "fix" the corrections but the company obviously never gave them the correction list nor photos taken by the Project Manager
On October 20, 2015,(the day after the so called "fix") I personally called Isaac G*** and spoke to him During that call I advised him that I was not satisfied with some of the items needing corrected He immediately told me that unless I remove the complaint off the Revdex.com web site that he would not be making any other repairs to the items still not completed and would not be filing the necessary papers with my homeowners insuranceHe wasn't concerned with what I wasn't satisfied with but only that I remove my complaint with Revdex.comInteresting enough, I received an email on October 24, 2015, from Jackie W*** representing Garvin Construction following up with me asking if I was satisfied with the corrections completed She also stated that Isaac informed her that he is willing to send all of the necessary release forms to my insurance company provided that I would rescind my complaints with the Revdex.com, as previously discussed I did not respond to her email because my discussion with MrGarvin on October 20th already addressed my concerns and dissatisfaction The email of October 24th is perhaps to cover a paper trail but the call I made to him on October 20th told him I was not satisfied and between the date of the last phone call October 20th and the email of October 24th, he not once sent his crew out to repair the items that still needed completed so therefore, I am still not satisfied and the job is not complete
Regards,
*** ***

This customer signed their contract on July 18th They were told to weeks for install The roof was completed on August 18th We received the complaint hours after the roof was finished We spoke to the customer about the complaint and they were supposed to pull the
complaint There was no basis for it The work is paid in full and the customer is very happy with the work

We would like to get this item resolved as soon as possible with the customer The value of the soffit and fascia work was 178lf @ $per lf The total value of that work is $2, We will mail a new invoice today reflecting the credit We request the home owner text
some photos of the few roofing items that need to be corrected to *** or emailed to ***[email protected] We want to make sure those small items are corrected in order to honor their 40yr roof warranty

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
I have received my paper work but know one has called me to set up a time for a final walk thru inspection they called my wife and she told them what is the best time to get in touch with me but no call yet to deal with a couple other issues I have

From: Paul S[redacted]Date: Fri, Nov 13, 2015 at 2:58 PMSubject: Response to Complaint [redacted]To: [redacted] <[redacted]@myRevdex.com.org>
On November 6, our office received a rejection of the response we provided to his initial complaint. 
According to our production log, all issues that were brought to our attention were corrected. Subsequently, we contacted [redacted] numerous times by email and voicemail to verify the same, but to no avail we have heard nothing back. It is our policy to make every homeowner happy and address any issues they have with the repairs we do - no matter how large or small they may seem; however, if the customer refuses to communicate there is little, if anything, we can do to make sure the homeowner is happy. The possibility exists that a breach in interoffice communication may have occurred due to a change in personnel, but without a return phone call or email from [redacted] we cannot confirm whether this is the case. We welcome and encourage him to contact our office so that if there are any outstanding issues we can have them addressed in a timely manner.
With respect to the insurance release forms, the reason why we cannot send them to the insurance company to release their final check is because the insurance company needs confirmation that all work has been completed and that the homeowner is completely satisfied with the work done. This process cannot come to a close without communication from [redacted].
-- Paul *. S[redacted]

From: Paul S[redacted] Date: Wed, Nov 4, 2015 at 10:25 AMSubject: Garvin Construction LLCTo: [redacted]@myRevdex.com.orgHi [redacted],
"On November 3, 2015, I personally reached out to [redacted]...

[redacted], spouse of [redacted] (individual who filed complaint) to discuss an issue related to gutter installation. We immediately scheduled our field supervisor to visit with the home owner at 9:00 AM the following day to inspect the work performed and make detailed notes of what the issue was. At 10:16 AM on November 4, 2015 the field supervisor informed me that he met with the homeowner and that the homeowner is happy with the outcome of the visit. Our next step is to review the notes our field supervisor made and to repair the gutter work ASAP."

From: Paul S[redacted]Date: Fri, Nov 13, 2015 at 2:58 PMSubject: Response to Complaint [redacted]To: [redacted] <[redacted]@myRevdex.com.org>On November 6, our office received a rejection of the response we provided to his initial complaint. According to our production log, all issues that were brought to our attention were corrected. Subsequently, we contacted [redacted] numerous times by email and voicemail to verify the same, but to no avail we have heard nothing back. It is our policy to make every homeowner happy and address any issues they have with the repairs we do - no matter how large or small they may seem; however, if the customer refuses to communicate there is little, if anything, we can do to make sure the homeowner is happy. The possibility exists that a breach in interoffice communication may have occurred due to a change in personnel, but without a return phone call or email from [redacted] we cannot confirm whether this is the case. We welcome and encourage him to contact our office so that if there are any outstanding issues we can have them addressed in a timely manner.With respect to the insurance release forms, the reason why we cannot send them to the insurance company to release their final check is because the insurance company needs confirmation that all work has been completed and that the homeowner is completely satisfied with the work done. This process cannot come to a close without communication from [redacted].-- Paul *. S[redacted]

I have supporting texts and emails as well as more photos.

We have given him his warranty paperwork.  The production team has already reached out to them and spoke to the wife on July 22nd.  The only time they indicated that [redacted] is available is on August 4th.  He has a very busy schedule and that is the first date available they could give us.  We will walk the property with him and take care of any small items or concerns he may have.

From: Paul S[redacted]Date: Wed, Nov 4, 2015 at 3:17 PMSubject: Re: Garvin Construction LLCTo: [redacted] <[redacted]@myRevdex.com.org>(Complaint ID [redacted]) According to the production notes, Garvin Construction LLC notified the homeowner on 10/14/2015 that repair work was scheduled for...

10/17/2015 (weather permitting). All items that the homeowner were concerned with were completed on 10/19/2015. On 10/23/2015, the production assistant left a voicemail for the homeowner asking the homeowner to confirm that all work was completed to their satisfaction and whether there were any outstanding items. On 10/24/2015, after receiving no response from the homeowner the previous day, the production assistant and the owner of the company both emailed the homeowner asking the homeowner to confirm that all work was completed to their satisfaction and whether there were any outstanding items. Last entry in the production log indicates that as of 10/28/2015 no response from the homeowner to our prior correspondences was made.