We have spoken to Ms. [redacted] many times and explained this is not a refund it is a rebate that you must meet all the terms and conditions of in order to receive a cash rebate. Her original submission for...
[redacted] offer [redacted] was denied because the pieces of furniture she purchased were not valid for the rebate. We did however make a onetime exception and validate her claim. That was in December of 2013. We did inform her that there would then be a 10 week processing period as listed on her rebate form. Now that the processing has completed a check for 129.95 was mailed to the same address as listed on her complaint below on 3/12/14. These checks are sent out Standard A, Bulk Rate mail just like advertisements and magazines and can take up to 15 business days to be received (Saturdays, Sundays and Holidays are not counted). We have explained this to Ms. [redacted] and will be more than happy to reissue her check if it is not received by 4/2/14. These checks will not be forwarded by the USPS so it is imperative that we have the correct physical address and that there has not been a mail forward placed on that address.
[redacted] will need to contact us via phone at ###-###-#### if her check does not come by 4/2/14 because we do need to advise and get her verbal approval of her request to have her check stop paid and reissue along with her understanding that she will not present the stopped check number to be cashed. This cannot be made through her Revdex.com complaint/correspondence and will need to be made through my office only at the number above.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
The business provided me with the same response 02/13/2014 stating that the check would be sent within 6-* weeks. Now that it's been more than * weeks since the promised date, I have no trust in them asking me to wait another * weeks to get my check.
I hope the business handles the case in a professional manner and issue me a check within 2 weeks.
Never received the rebate. Asked them why. They confirmed that the VISA card was sent a few months ago and never been used. They refused to reissue a card to me because I've waited too long to notify them.
When they issue the card they didn't notify me when am I supposed to receive it so I waited patiently. Now it's my fault to waited it too long.
I am not sure what we can do to make sure this consumer receives her check. It has been mailed to the address she has provided and once it leaves our office we loose control of what happens. We can send her a new check but we will need to speak with her again. Her last contact with our center resulted in her hanging up on the Agent before the call was complete. I will start the reissue process again today but will need confirmation that her address is still as shown below:
Hi,
This is just to clarify we have already responded to the consumer letting her know we will pay out her rebate in the amount which waslisted on her [redacted] sales receipt for a total of $4.31 (please see attached receipt confirming there was not a total of $10.00 purchased)...
even though shedid not purchase any of the [redacted] products listed on the attached rebate form. The UPCs listed on both the rebate form and the sales receipt show she haspurchased 1 x 12 oz. Bun Length Franks (not listed on attached form) and 1 X 16 oz. Jumbo Franks (also not listed on rebate form, only the Premium Beef franks are valid).Thank you,[redacted]Customer Service Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This representative never contacted me. This may be because she has the wrong email address- correct address is [redacted]@gmail.com. I also never received any written/paper letter from this company. Additionally, without receiving these letters, I would not have received the correct instructions for where to send my claim. I was given a fax number- on my last complaint made to Revdex.com, which I used to fax the needed information directly to this representative. Upon doing so, I called and left a message for her directly, TWICE. This message was never returned.
Please either respond to the correct email or mail address in order for me to know where I need to send the correct information. [redacted]@gmail.com, and/or [redacted].
[redacted] was mailed his rebate check on 3/12/14 to the address he provided on his rebate form which he has confirmed with my office to be his correct address. We have explained to him that we can not control what happens to mail after it leaves our office and is with the [redacted]. We have...
also explained that the check will come in a plain white envelope with no logos or colored print and can sometimes be mistaken for junk mail since it is sent Bulk Rate like ads and magazines. On 4/7/14 [redacted] did give my office approval to place a stop pay on his first check and reissue a new check. The processing time for his reissue is 8-10 weeks from 4/7/14, as listed on the rebate form he submitted.
HI Ms. Glass, Please review the attached rebate form and documents that show Mr. [redacted] must send the UPC code in order to be valid for the rebate. He clearly did not meet the terms of the offer so I can not pay the rebate. This is a very simple request one that every person who is paid must submit. I did just speak to Mr. [redacted] who prior to speaking to me was speaking to an Agent who he was so abusive to that she had to pass the call along to me because he had her crying. When I got on the phone with Mr. [redacted] did state that he had the box and the UPC but would not be sending it to me he prefers to just continue with his complaint to Revdex.com. Please give the attached rebate form a 2nd look and you will see that Mr. [redacted] was fairly denied and this complaint should be closed. Having said all this I am still willing to pay the claim as soon as I receive his UPC in the mail.Thank you,[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
4-16-14 I DON'T THINK THEY HAVE SENT MY REBATE CHECK, BECAUSE FROM THE BENNING I WAS TOLD THEY NEVER RECEIVED THE CUSTOMER COPY INVOICE THAT I SENT ON 10-6-13 AND THEN RESEND ON JANUARY 2014, AND STILL NO REBATE SO WHAT HAPPEN TO THE ONE THEY SAY THEY SENT?.....SHOW ME PROOF THAT YOU HAVE SENT MY REBATE OF $129.99 WHY DO I HAVE TO WAIT ANOTHER 8 TO 10 WEEKS? I HAVE WAITED 6 MONTHS ALREADY...
Hi,Mr. [redacted] was email a denial letter letting him know he did not meet the terms and conditions of the offer because he did not provide the UPC code cut from his keyboard box. His denial has nothing to do with not receiving his rebate form as he states in his complaint. I...
have attached a scan of Mr. [redacted]’ submission showing that the form does state he must provide the original UPC cut from his box in order to receive his rebate. Mr. [redacted] can still provide his original UPC in order to receive his $15.00 rebate for the purchase of his keyboard under offer [redacted] (not $17.00 as noted in his complaint) bymailing in the original UPC cut from the box to: [redacted], Scottsdale AZ, 85252 Attn: Customer service. Once we receive his UPC we will be happy to pay out his claim. Please also note that Mr. [redacted]’ rebate form clearly shows a contact phone number of ###-###-#### in order to check the status of his rebate or resolve issues such as denials. Thank you,[redacted]Customer Service Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have NEVER EVER received any rebate check. That is a LIE. They respond two weeks or not at all after you email them. They have so many excuses why you can't get your rebate an dthey are all lies. Who mails bulk rate? WHat happened to this suppossedly mailed 3-12-14 check? How is 3-14-14 only 8-10 weeks after 12-9-13 when they got my information, yet another lie.They are dishonest, unresponsive an dI still hav eno rebate, period.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not appreciate them saying I did not purchase the correct products. I did. I followed the instructions to a T. I still have the [redacted] packaging. I purchased the correct two products from the list and my rebate was wrongfully denied to begin with. The company advised me because the receipt did not SPECIFICALLY list them as [redacted] products, that's why it was denied. I cannot help how [redacted] chooses to list their products. Please advise me on what I need to do to prove I purchased the correct products. They want it to seem like they are doing me a favor, however they were wrong to begin with. I've sent photos to [redacted] as well. Finally, I am requesting that the Revdex.com please keep this complaint open until my rebate is in hand because there's no honesty in this resolution.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
Today is April 2, 2014 and still no Rebate. It has been 6 months...I called the Rebate center today ###-###-#### and spoke to [redacted], who stated the Rebate was mailed out on 3-12-14 and I should have received it by now...I ADVISED HER STILL HAVE NOT RECEIVED THE REBATE AND SHE STATED I WILL HAVE TO WAIT ANOTHER 8 TO 10 WEEKS FOR MY REBATE......I THINK THEY SHOULD SEND MY REBATE WITH INTEREST ON IT..$129.99 PLUS INTEREST SINCE THEY ARE TAK'ING THEIR SWEET TIME WITH MY REBATE.
I appreciate Ms. [redacted]’s opinion and am more than happy to pay her claim as a show of appreciation for her purchases, but I do not agree thecomplaint should remain open as she really does not qualify for the rebate at all and is being refunded the amount she paid as a Customer accommodation.Please review the documents I attached with my initial response which are copies of the sales receipt and rebate form which were sent in by Ms. [redacted]and clearly show UPC codes that do not match the products that are being offered on this rebate.
Ms. [redacted] is always welcome to call either myself or [redacted] at ###-###-#### for a more detailed explanation of why her rebate was denied.
Thank you,[redacted]
I am not able to address any concerns on Mr. [redacted] not being able to reach [redacted] Corporate office, or any conversation that took place with any [redacted] employees, I can say that I did speak to Mr. [redacted] and went over the rebate form line per line proving to him this offer was not...
intended to allow a consumer to buy 5 of the same product as he did. As seen in the attached rebate form you are able to try free one of each of the five products listed. As a good faith gesture I will this one time process as valid the other 4 Beef Frank purchases. This is a onetime accommodation and cannot be repeated in thefuture. The standard processing time of 6-8 weeks from today will apply.
I have reviewed Mr. [redacted]'s complaint and have found that although he was justly denied, we will make a onetime exception and pay the additional 5.00 Mr. [redacted] is seeking bringing his total received for this offer to 15.00. In his complaint there was no mention of the check which is being sent for...
10.00. The issue with the rebate submission is two rebates are trying to be submitted with one rebate form. As seen in the documents I have attached there are two sales receipts for purchases made on two different dates. Each receipt is a single submission and each requires a rebate form. Our Data Entry worker entered the larger of the two receipts but was required to deny the 2nd. In almost all cases like this simple mistake in the way a consumer completes a submission there is a way for us to work with them to get the error on the claim corrected. We only need to be given the chance to help via a phone call, or email to the rebate center. Thank you,[redacted]Customer Service Manager
It is never our intention to make anyone feel as if they have to jump through hoops to receive their rebate, but we would like for Mr. [redacted] to understand we have no control of his check once it is processed by the [redacted]. Mr. [redacted]’s check was mailed at the 10 week point. His claim was received for processing in my office on 12/20/13 not 12/9/13 as he has stated. I do see that we have explained this to Mr. [redacted] on 17 different occasions via both email and live calls with his first contact as to where his check was, being on 12/26/13. We are making every effort to satisfy Mr. [redacted]’s concerns by issuing a new check to replace the one he never received but it will still take the standard processing time to mail back out to him as it is impossible to move his request in front of any other consumer.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me with the caveat that I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.When the $15.00 rebate check is received. Further, I suggest that the company lay out in detail the requirement to have 2 separate rebate forms in cases where there are 2 separate purchase dates. Had the form made this fact abundantly clear, we could have bypassed this action/ intervention.
Hi,We did receive [redacted]'s rebate submission on 8/31/14 and it does take 8 weeks from that date for processing before [redacted] can mail the pre-paid [redacted] card out. They have advised us the a 50.00 card was mailed out on 10/30/14 and was sent in a plain white envelope. If [redacted] did not...
receive her card she can call ###-###-#### to report her card as never received.Thank you,
Complaint ID [redacted]
Hi Samantha,
We have spoken to Ms. [redacted] many times and explained this is not a refund it is a rebate that you must meet all the terms and conditions of in order to receive a cash rebate. Her original submission for...
[redacted] offer [redacted] was denied because the pieces of furniture she purchased were not valid for the rebate. We did however make a onetime exception and validate her claim. That was in December of 2013. We did inform her that there would then be a 10 week processing period as listed on her rebate form. Now that the processing has completed a check for 129.95 was mailed to the same address as listed on her complaint below on 3/12/14. These checks are sent out Standard A, Bulk Rate mail just like advertisements and magazines and can take up to 15 business days to be received (Saturdays, Sundays and Holidays are not counted). We have explained this to Ms. [redacted] and will be more than happy to reissue her check if it is not received by 4/2/14. These checks will not be forwarded by the USPS so it is imperative that we have the correct physical address and that there has not been a mail forward placed on that address.
[redacted] will need to contact us via phone at ###-###-#### if her check does not come by 4/2/14 because we do need to advise and get her verbal approval of her request to have her check stop paid and reissue along with her understanding that she will not present the stopped check number to be cashed. This cannot be made through her Revdex.com complaint/correspondence and will need to be made through my office only at the number above.
Thank you,
Customer Service Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
The business provided me with the same response 02/13/2014 stating that the check would be sent within 6-* weeks. Now that it's been more than * weeks since the promised date, I have no trust in them asking me to wait another * weeks to get my check.
I hope the business handles the case in a professional manner and issue me a check within 2 weeks.
Regards,
Never received the rebate. Asked them why. They confirmed that the VISA card was sent a few months ago and never been used. They refused to reissue a card to me because I've waited too long to notify them.
When they issue the card they didn't notify me when am I supposed to receive it so I waited patiently. Now it's my fault to waited it too long.
Hi,
I am not sure what we can do to make sure this consumer receives her check. It has been mailed to the address she has provided and once it leaves our office we loose control of what happens. We can send her a new check but we will need to speak with her again. Her last contact with our center resulted in her hanging up on the Agent before the call was complete. I will start the reissue process again today but will need confirmation that her address is still as shown below:
First Name:
[redacted] Last Name: [redacted]
Address:
Address 2:
M-**
City, State, Zip:
Thank you,
Hi,
This is just to clarify we have already responded to the consumer letting her know we will pay out her rebate in the amount which waslisted on her [redacted] sales receipt for a total of $4.31 (please see attached receipt confirming there was not a total of $10.00 purchased)...
even though shedid not purchase any of the [redacted] products listed on the attached rebate form. The UPCs listed on both the rebate form and the sales receipt show she haspurchased 1 x 12 oz. Bun Length Franks (not listed on attached form) and 1 X 16 oz. Jumbo Franks (also not listed on rebate form, only the Premium Beef franks are valid).Thank you,[redacted]Customer Service Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This representative never contacted me. This may be because she has the wrong email address- correct address is [redacted]@gmail.com. I also never received any written/paper letter from this company. Additionally, without receiving these letters, I would not have received the correct instructions for where to send my claim. I was given a fax number- on my last complaint made to Revdex.com, which I used to fax the needed information directly to this representative. Upon doing so, I called and left a message for her directly, TWICE. This message was never returned.
Please either respond to the correct email or mail address in order for me to know where I need to send the correct information. [redacted]@gmail.com, and/or [redacted].
Regards,
Hi,
[redacted] was mailed his rebate check on 3/12/14 to the address he provided on his rebate form which he has confirmed with my office to be his correct address. We have explained to him that we can not control what happens to mail after it leaves our office and is with the [redacted]. We have...
also explained that the check will come in a plain white envelope with no logos or colored print and can sometimes be mistaken for junk mail since it is sent Bulk Rate like ads and magazines. On 4/7/14 [redacted] did give my office approval to place a stop pay on his first check and reissue a new check. The processing time for his reissue is 8-10 weeks from 4/7/14, as listed on the rebate form he submitted.
Thank you,
HI Ms. Glass, Please review the attached rebate form and documents that show Mr. [redacted] must send the UPC code in order to be valid for the rebate. He clearly did not meet the terms of the offer so I can not pay the rebate. This is a very simple request one that every person who is paid must submit. I did just speak to Mr. [redacted] who prior to speaking to me was speaking to an Agent who he was so abusive to that she had to pass the call along to me because he had her crying. When I got on the phone with Mr. [redacted] did state that he had the box and the UPC but would not be sending it to me he prefers to just continue with his complaint to Revdex.com. Please give the attached rebate form a 2nd look and you will see that Mr. [redacted] was fairly denied and this complaint should be closed. Having said all this I am still willing to pay the claim as soon as I receive his UPC in the mail.Thank you,[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
4-16-14 I DON'T THINK THEY HAVE SENT MY REBATE CHECK, BECAUSE FROM THE BENNING I WAS TOLD THEY NEVER RECEIVED THE CUSTOMER COPY INVOICE THAT I SENT ON 10-6-13 AND THEN RESEND ON JANUARY 2014, AND STILL NO REBATE SO WHAT HAPPEN TO THE ONE THEY SAY THEY SENT?.....SHOW ME PROOF THAT YOU HAVE SENT MY REBATE OF $129.99 WHY DO I HAVE TO WAIT ANOTHER 8 TO 10 WEEKS? I HAVE WAITED 6 MONTHS ALREADY...
Hi,Mr. [redacted] was email a denial letter letting him know he did not meet the terms and conditions of the offer because he did not provide the UPC code cut from his keyboard box. His denial has nothing to do with not receiving his rebate form as he states in his complaint. I...
have attached a scan of Mr. [redacted]’ submission showing that the form does state he must provide the original UPC cut from his box in order to receive his rebate. Mr. [redacted] can still provide his original UPC in order to receive his $15.00 rebate for the purchase of his keyboard under offer [redacted] (not $17.00 as noted in his complaint) bymailing in the original UPC cut from the box to: [redacted], Scottsdale AZ, 85252 Attn: Customer service. Once we receive his UPC we will be happy to pay out his claim. Please also note that Mr. [redacted]’ rebate form clearly shows a contact phone number of ###-###-#### in order to check the status of his rebate or resolve issues such as denials. Thank you,[redacted]Customer Service Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have NEVER EVER received any rebate check. That is a LIE. They respond two weeks or not at all after you email them. They have so many excuses why you can't get your rebate an dthey are all lies. Who mails bulk rate? WHat happened to this suppossedly mailed 3-12-14 check? How is 3-14-14 only 8-10 weeks after 12-9-13 when they got my information, yet another lie.They are dishonest, unresponsive an dI still hav eno rebate, period.
Regards,
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not appreciate them saying I did not purchase the correct products. I did. I followed the instructions to a T. I still have the [redacted] packaging. I purchased the correct two products from the list and my rebate was wrongfully denied to begin with. The company advised me because the receipt did not SPECIFICALLY list them as [redacted] products, that's why it was denied. I cannot help how [redacted] chooses to list their products. Please advise me on what I need to do to prove I purchased the correct products. They want it to seem like they are doing me a favor, however they were wrong to begin with. I've sent photos to [redacted] as well. Finally, I am requesting that the Revdex.com please keep this complaint open until my rebate is in hand because there's no honesty in this resolution.
Regards,[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
Today is April 2, 2014 and still no Rebate. It has been 6 months...I called the Rebate center today ###-###-#### and spoke to [redacted], who stated the Rebate was mailed out on 3-12-14 and I should have received it by now...I ADVISED HER STILL HAVE NOT RECEIVED THE REBATE AND SHE STATED I WILL HAVE TO WAIT ANOTHER 8 TO 10 WEEKS FOR MY REBATE......I THINK THEY SHOULD SEND MY REBATE WITH INTEREST ON IT..$129.99 PLUS INTEREST SINCE THEY ARE TAK'ING THEIR SWEET TIME WITH MY REBATE.
I appreciate Ms. [redacted]’s opinion and am more than happy to pay her claim as a show of appreciation for her purchases, but I do not agree thecomplaint should remain open as she really does not qualify for the rebate at all and is being refunded the amount she paid as a Customer accommodation.Please review the documents I attached with my initial response which are copies of the sales receipt and rebate form which were sent in by Ms. [redacted]and clearly show UPC codes that do not match the products that are being offered on this rebate.
Ms. [redacted] is always welcome to call either myself or [redacted] at ###-###-#### for a more detailed explanation of why her rebate was denied.
Thank you,[redacted]
I am not able to address any concerns on Mr. [redacted] not being able to reach [redacted] Corporate office, or any conversation that took place with any [redacted] employees, I can say that I did speak to Mr. [redacted] and went over the rebate form line per line proving to him this offer was not...
intended to allow a consumer to buy 5 of the same product as he did. As seen in the attached rebate form you are able to try free one of each of the five products listed. As a good faith gesture I will this one time process as valid the other 4 Beef Frank purchases. This is a onetime accommodation and cannot be repeated in thefuture. The standard processing time of 6-8 weeks from today will apply.
February 26, 2014
Revdex.com
4428 N. 12th Street
Phoenix, AZ 85014-4585
I have received your inquiry with regard to the rebate
submission for [redacted], as it relates to complaint ID# [redacted]. Garvin
Promotion Group is the rebate...
fulfillment company for our client [redacted] Tires,
as such we must follow the terms and condition for the rebate process which is
set forth by [redacted] Tires.
I do show Garvin Promotion Group has made multiple attempts
to contact Ms. [redacted] via the email address she provided on her rebate form of, [redacted]@GMAIL.COM . Emails
went out on 11/12/13, 11/20/13, and 11/29/13. All were in direct response to
questions emailed to GPG by Ms. [redacted]. Ms. [redacted] was also sent two denial
letters explaining how to submit documents to be made valid for the offer. The
second denial letter was due to Ms. [redacted] not mailing her document to the
correct address as listed on the first denial letter causing her claim to be
held to the standards of a new claim, and not further information to support a
resubmit. As a courtesy I have combined both the claims to make one valid
claim. Ms. [redacted] will need to allow for the standard processing time as listed
on her rebate form
I do apologize for any inconvenience this may have caused;
please do not hesitate to contact me directly with any further questions or
concerns.
Thank you,
Customer Service Supervisor
Garvin Promotion Group
I have reviewed Mr. [redacted]'s complaint and have found that although he was justly denied, we will make a onetime exception and pay the additional 5.00 Mr. [redacted] is seeking bringing his total received for this offer to 15.00. In his complaint there was no mention of the check which is being sent for...
10.00. The issue with the rebate submission is two rebates are trying to be submitted with one rebate form. As seen in the documents I have attached there are two sales receipts for purchases made on two different dates. Each receipt is a single submission and each requires a rebate form. Our Data Entry worker entered the larger of the two receipts but was required to deny the 2nd. In almost all cases like this simple mistake in the way a consumer completes a submission there is a way for us to work with them to get the error on the claim corrected. We only need to be given the chance to help via a phone call, or email to the rebate center. Thank you,[redacted]Customer Service Manager
It is never our intention to make anyone feel as if they have to jump through hoops to receive their rebate, but we would like for Mr. [redacted] to understand we have no control of his check once it is processed by the [redacted]. Mr. [redacted]’s check was mailed at the 10 week point. His claim was received for processing in my office on 12/20/13 not 12/9/13 as he has stated. I do see that we have explained this to Mr. [redacted] on 17 different occasions via both email and live calls with his first contact as to where his check was, being on 12/26/13. We are making every effort to satisfy Mr. [redacted]’s concerns by issuing a new check to replace the one he never received but it will still take the standard processing time to mail back out to him as it is impossible to move his request in front of any other consumer.
Thank you,
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me with the caveat that I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.When the $15.00 rebate check is received. Further, I suggest that the company lay out in detail the requirement to have 2 separate rebate forms in cases where there are 2 separate purchase dates. Had the form made this fact abundantly clear, we could have bypassed this action/ intervention.
Regards,
Hi,We did receive [redacted]'s rebate submission on 8/31/14 and it does take 8 weeks from that date for processing before [redacted] can mail the pre-paid [redacted] card out. They have advised us the a 50.00 card was mailed out on 10/30/14 and was sent in a plain white envelope. If [redacted] did not...
receive her card she can call ###-###-#### to report her card as never received.Thank you,