Hi,We did receive [redacted]'s rebate submission on 8/31/14 and it does take 8 weeks from that date for processing before [redacted] can mail the pre-paid [redacted] card out. They have advised us the a 50.00 card was mailed out on 10/30/14 and was sent in a plain white envelope. If [redacted] did not...
receive her card she can call ###-###-#### to report her card as never received.Thank you,
I do see that this was just a case of human error on our Data Entry Teams part and you claim was resubmitted as valid. You should receive those coupons in the mail in about 2-6 weeks. I will also send out a set of the same coupons via First Class Mail today.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Hi,We have tried to explain to Ms. [redacted] that we can only pay out the net amount paid for the product after any discounts or coupons. This is clearly indicated on the rebate form by stating this offer cannot be combined with any other promotions or discounts. $1.44 was the total...
amount paid for her purchase after the use of her coupons. Ms. [redacted] did indicate this was not fair because she purchased two items using a 2.50 coupon and a 2.00 coupon. She did admit to the Rebate Center Team Lead the 2.00 coupon was specifically for her [redacted]’s purchase. In an effort to compromise he did resubmit a claim for the difference after taking into account the 2.00 coupon and Ms. [redacted] will receive a 2.50 check after the 8 week processing time.We also did point out that in cases where the rebate is a net to zero offers it is best to not use any coupons so that you can receive the maximum amount back and to have items to be rebated on their own sales receipt.Thank you,[redacted]Customer Service Manager
I show that 2 checks have mailed out two times. We will need for the consumer to contact us directly at [redacted] to talk about why checks are being mailed but not received. Checks can not be forwarded by the USPS so we must have the correct mailing address. At this point I would think sending to another address may be the best thing to do since there seems to be a delivery issue.
Hi,We did receive [redacted]'s rebate submission on 8/31/14 and it does take 8 weeks from that date for processing before [redacted] can mail the pre-paid [redacted] card out. They have advised us the a 50.00 card was mailed out on 10/30/14 and was sent in a plain white envelope. If [redacted] did not...
receive her card she can call ###-###-#### to report her card as never received.Thank you,
Hi,
I do see that this was just a case of human error on our Data Entry Teams part and you claim was resubmitted as valid. You should receive those coupons in the mail in about 2-6 weeks. I will also send out a set of the same coupons via First Class Mail today.
Thank...
you!
[redacted]
Customer Service Manager
Hi,
As in my previous response we did make a onetime exception and allow for the
combination of Ms. [redacted]s two invalid claims. Since my last correspondence Ms.
[redacted]s check for 70.00 was mailed, check details are listed below. The checks
are sent Standard A bulk rate and can take up to 15 business days to receive.
Check Amount:$70.00
Check Number:53476
Check Status:Mailed
Cleared Date:
Mailed Date:3/12/2014
Thank you,
Customer Service Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Hi,
We did receive two emails from [redacted] both on 1/30/14, one at 6:00 pm
the other at 6:30 pm. Currently it takes about 72 hours to receive a response
from our email team and we are not open weekends so the email team has not had
the chance to review [redacted]’s request. Normally...
we do require the consumer to provide
a statement confirming the address they would like the check mailed to before
we are able to reissue the check. I will make a onetime exception in this case
since the address provided to Revdex.com is the same address that we mailed the first
two checks to. I will start the request to stop pay and reissue right now, keep
in mind it can take 6-* weeks for a new check to process and mail out.
Thank you,
Customer Service Manager
Hi,We have tried to explain to Ms. [redacted] that we can only pay out the net amount paid for the product after any discounts or coupons. This is clearly indicated on the rebate form by stating this offer cannot be combined with any other promotions or discounts. $1.44 was the total...
amount paid for her purchase after the use of her coupons. Ms. [redacted] did indicate this was not fair because she purchased two items using a 2.50 coupon and a 2.00 coupon. She did admit to the Rebate Center Team Lead the 2.00 coupon was specifically for her [redacted]’s purchase. In an effort to compromise he did resubmit a claim for the difference after taking into account the 2.00 coupon and Ms. [redacted] will receive a 2.50 check after the 8 week processing time.We also did point out that in cases where the rebate is a net to zero offers it is best to not use any coupons so that you can receive the maximum amount back and to have items to be rebated on their own sales receipt.Thank you,[redacted]Customer Service Manager
Hi,
I show that 2 checks have mailed out two times. We will need for the consumer to contact us directly at [redacted] to talk about why checks are being mailed but not received. Checks can not be forwarded by the USPS so we must have the correct mailing address. At this point I would think sending to another address may be the best thing to do since there seems to be a delivery issue.
Thank you,