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Gary's Quality Mirrors & Glass

407 Bif Ct STE B, Orlando, Florida, United States, 32809-6690

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Gary's Quality Mirrors & Glass Reviews (%countItem)

They have my property, a mirrored wall shelf and I need to get it back. They will not reply to me.
On Oct. 28, I dropped off a mirrored wall shelf to have the beveled mirrored top replaced. The technician said the mirror would be done that day and sent out to be beveled and done within two weeks. I called them daily since 11/9 and also sent an email to them. There has been no reply. I have driven to their place of business twice and found the place closed.
My main concern is to get the shelf back, repaired or not.

Desired Outcome

I would like them to call me and set a time when I can pick up the shelf.

I hired this company to install a kitchen backsplash in December 2017. They are now refusing to complete the project, and refund my 50% deposit.
I contacted this glass company last year to install a glass kitchen backsplash. The owner, Victor N, came to my property and issued his estimate. A final quote was agreed for the project and I was asked to pay a 50% deposit which I did, with the rest due on completion. An invoice was issued with all the details of the project.
Since then, his crew have attempted perhaps 7-8 times to complete this project, but have continuously made errors. For example, the glass breaks during install, it has been painted the wrong colour at least twice, and measurements are not done correctly.
His crew came to my house last on July 11th for what was supposed to be the final time for installation, but again one piece of glass broke. I called Victor to inform him that there is also large visible areas of discoloration in the unbroken pieces of glass, at which point he informed me that he has had enough and will no longer continue this project. I emailed him photos of the defects the same day, but he was not interested. I requested for him to collect the defective glass and return my deposit, but he refused via email, citing a 'non-refundable deposit' even though the job was not completed or even partially complete.
He assured me from the beginning that he would be able to do this project and I have emails in which he states this. At no point in the last 7 months did he alter his estimate or state that he cannot complete this project. His management of the project has been utterly poor.

Desired Outcome

I am requesting for my 50% deposit to be refunded due to non-completion of the work; no part of the project has been done. I am owed $425 of the deposit, after payment of a glass tabletop that I purchased from him separately.

Gary's Quality Mirrors & Glass Response • Aug 08, 2018

It is very unfortunate that this job has come to this end. We are very disappointed in not being able to satisfy Mr. ***, but in no way is it due to our lack of trying and/or knowledge. From the onset we explained to Mr. that all backsplash painted glass needs to be tempered and low-iron in order for the color to be as close as possible to the color requested. We also noted that the window sill needed to be notched in order for us not to have to make small and complex cutouts in the glass. All of this was clearly noted in our original estimate #*** enclosed herewith. He stated that the price was entirely out of his budget and would we work with him to keep it to within $1200.00 and we agreed. But clearly let him know that the color would not be exact and needed to have a carpenter notch the window sill. We would also use annealed glass instead of tempered since the glass to lower his costs. We also explained the differences in that type of glass. Mr. knew the consequences and accepted them. He specified the color and we used exactly what he specified. When we made our first installation on January 22, 2018 the window sill was not notched as requested and he was not satisfied with the color. We should have stopped then, but in our effort to please the customer and go above and beyond, we accepted his color change, which was provided to us on around mid-April. In order to avoid the same problem to repeat itself, we made a glass color sample for him to approve and did so on April 26. Since then we've attempted to install his glass 6 more times. On several occasions the glass has broken during installation, primarily due to Mr. unwillingness to notch the window sill and/or his insistence on rejecting anything that has a gap greater than 1/8", which is within industry standards. Furthermore, we have explained to him that if you don't allow a tolerance, any contraction and expansion due to weather changes, will undoubtedly break the glass. But he has not been willing, at all, to listen to any of our advice to the point where he has rejected an installation over 1/32" gap. This job has cost me more than triple the price charged and my crews have spent numerous hours cutting and polishing the glass by hand in an attempt to satisfy Mr., but to no avail. Moreover, Mr. has not paid us for a glass table top he ordered and we delivered without any issues in December. Lastly our terms and conditions, which Mr. agreed to, clearly state in all our documents in part "Any deviations will result in revised pricing. A 50% nonrefundable payment toward the total contract price and a signed copy of this estimate is due prior to materials being ordered and/or processed" And Mr. has not agreed to pay for any of the deviations in color nor the complex notches we have had to cut around the window sill which he never addressed. As such, we have no other choice but to cease and desist until Mr. pays what he owes us.

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Address: 407 Bif Ct STE B, Orlando, Florida, United States, 32809-6690

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