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Re: [redacted] Our Case# [redacted] Complaint ID# [redacted] Dear Miss ***, We are in receipt of the complaint filed with the Revdex.com in regards to an account placed with our officeOur Compliance Department has reviewed the complaint with our Manager and offer the following as our response: An account under your name was assigned to our office on April 27th, by AT&T for collectionsThe current outstanding balance in the account is $After reviewing our call records, on April 26th, we spoke with you and informed you that this matter was in regard to a DSL internet accountYou advised us that you would follow up with AT&T Please be advised that based on the information provided by AT&T, this matter was confirmed as being related to a standalone DSL account established in December 2000, that was cancelled due to breach of contract on February 13th, As such, the balance of $remains outstanding Additionally, we would like to inform you that as per your request on April 26th, 2017, all telephone numbers on file have been added to our internal “Do Not Call List”, and you will no longer receive calls from our office Please contact Lucinda F [redacted] as soon as possible at ###-###-#### EXT [redacted] to have this matter resolved Sincerely, Kim P [redacted] Associate Vice President Tell us why here

May 4, [redacted] Re: [redacted] Our Case# [redacted] Complaint ID# [redacted] Dear Miss ***, We are in receipt of your complaint filed with the Revdex.com in regards to an account placed with our officeOur Compliance Department has reviewed the complaint and offers the following as our response: Your account is no longer at our company for collectionsIt has been closed and recalled by AT&T on May 3rd, You will no longer receive communications from usIf you have any further questions or concerns, please contact AT&T directlySincerely,Kim P***Associate Vice President

We are in receipt of the complaint filed with your office by MsWalkerOur Compliance Department has reviewed the complaint with our Manager and would like to offer the following responseOn June 23rd, an account was placed in our office by our client for collectionsThe phone number 615-964-was provided with the account by our client as a contact numberAs per the complaint received, the phone number 615-964-has been removed from our system and has been placed on our internal "Do Not Call List"We formally apologize for any inconvenience and misunderstanding that this recent incident with our office may have causedIf you have any further questions or concerns, please contact Kim Prado directly at 1-866-559- Sincerely, Kim Prado Associate Vice President Gatestone & CoInternational Inc

January 12, [redacted] *** [redacted] [redacted] *** [redacted] *** [redacted] Dear Miss [redacted] , An account under your name was assigned to our office on December 28, by [redacted] for collection purposesYour current outstanding balance is $142.78We have forwarded your dispute to [redacted] for review and are waiting to receive a response from them.If you have further questions or concerns please contact our Manager Lucinda F [redacted] directly at [redacted] or you can call [redacted] directly.Sincerely,Kim P***Associate Vice President

Dear Ms [redacted] ,We are in receipt of the complaint filed with the Revdex.com in regards to an account placed with our officeOur Compliance Department has reviewed the complaint with our Manager and offer the following as our response:An account under your name was assigned to our office on May 17,by [redacted] for collectionsThe last letter was issued and sent to the address mentioned above on May 1,We received a call from you on March 10, where a monthly payment arrangement of $50/month was set with our officeA recording was completedto our payment office, where you provided us with verbal authorization to deduct thefunds on the dates you specifiedDuring the conversation, you were advised by our representative that $payments are also being made to [redacted] directlyOn April 30, we received a call from you where you stated that the payment dates were incorrectA recording was completed and the dates of the payments were changed withyour verbal authorization.As per your complaint, we have deleted all postdated checks with our office and no futurepayments will be withdrawn from your accountIn addition, we do not have any control over the overdraft fees you are being charged by your banking institution and we are unable to reverse them.If you have any additional questions or concerns, or would like to discuss a payment arrangement, please call [redacted] directly at [redacted] x [redacted] In regards to your recent experience with Gatestone & Co., we would like to take this opportunity to formally apologize for any inconvenience and misunderstanding that this recent incident with our office may have caused[redacted] ***Associate Vice President

I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,*** ***

We are in receipt of the complaint filed with the Revdex.com in regards to an account placed with our officeOur Compliance Department has reviewed the complaint with our Manager and offer the following as our response:An account under your name was assigned to our office on March 24,
by American Express for collectionsThe last letter was issued and sent to the address mentioned above on March 25,We have reviewed our records and found that the representative you were speaking with conducted himself in a professional manner and he was not intimidating or belligerent at any point during the conversationsHowever, wehave reassigned your account to one of our collection Managers, *** *** andyou will no longer receive calls from the previous representative.If you have any additional questions or concerns, or would like to discuss a payment arrangement, please call *** *** directly at 1-*** x*** In regards to your recent experience with Gatestone & Co., we would like to take this opportunity to formally apologize for any inconvenience and misunderstanding that this recent incident with our office may have caused

Dear Mr***,We are in receipt of the complaint filed with the Revdex.comOur Compliance Department has reviewed the complaint with our Manager and would like to offer the following response.An account under your name was assigned to our office on November 7,
by *** for collectionsA letter was issued and sent to the address mentioned above on November 10, As per your complaint, the phone number ###-###-#### has been added to our internal "Do Not Call List." In addition, we will be pleased to offer you to speak to one of our Managers, *** *** at *** Ext *** and discuss a payment arrangement that is best suited for you.In regards to your recent experience with Gatestone & Co., we would like to take this opportunity to formally apologize for any inconvenience and misunderstanding that this recent incident with our office may have caused

The response was mailed to the consumer on January 6, 2016.Please see response attached. Regards, Maria C*** on Behalf Bashrat Rafa

We are in receipt of the complaint filed with the Revdex.com in regards to an account placed with our officeOur Compliance Department has reviewed the complaint with our Manager and offer the following as our response:An account under you name was assigned to our
office on November 11, by *** *** for collectionsA letter was issued and sent to the address mentioned above on November 12,A review of our records indicate that the collector, Mr*** did not conduct himself in a professional manner and has since received immediate retraining of our company's policies and procedures. As a third party vendor of *** Communications, Gatestone & Cohas the authority to request a copy of your credit report in trying to recover any unpaid debt owed on behalf of ***We would be pleased to offer you to speak to our Associate Vice President, *** *** directly at ###-###-#### and discuss a payment arrangement that is best suitedfor you.In regards to your recent experience with Gatestone & Co., we would like to take this opportunity to formally apologize for any inconvenience and misunderstanding that this recent incident with our office may have caused

According to AT&T this information is invalid and possibly fraudulentI have no outstanding balances with AT&TWhen a customer with AT&T have unpaid bills they are disconnected until they are paid in fullI have been an outstanding customer with AT&T, and never had service interruptions due to non payment therefore I would strongly suggest you confirm that you have received accurate informationYour company has a horrible reputation with shady and unprofessional collection practices all over the internet from harassed customersI am leary that this information is valid because you have no proof or supportive evidence from AT&T concerning any accounts of mine that are in collectionsPlease update your information and or call AT&T to verify the accuracy of my statement if necessaryIf you choose to continue harassing me concerning this fraudulent information please let me know so I can persue additional options to rectify this matterIn the meantime you have offered no proof that your information is accurateAT&T is on my side until you can show proof that this information is accurate. Regards,*** *** ***

Dear Ms***, We are in receipt of the complaint filed with the Revdex.com in regards to an account placed with our officeOur Compliance Department has reviewed the complaint with our Manager and offer the following as our response: An account under your name was assigned to our
office on January 6, by University of Phoenix for collectionsOur records indicate that our first contact with you was on May 8, 2014; during this call you agreed to sa series of $payments for four months, the last of these payments was scheduled for August 14, It was our understanding , we would contact you after the final payment to work out arrangements on the remaining balanceOur records indicate that no calls were made to you while these scheduled payments were set-up.After the final scheduled payment, as per our previous agreement we attempted to make contact; once on August 14th, August 15th and August 19thOur records indicate, we spoke on August 19, and sthree additional $payments that would end November 7, The November 7th payment declinedIn an effort to address the missed payment we called you on November 25, It was at this time you explained to the agent that you were unable to pay until December 4, Our agent explained to the customer that your account could be pulled from our office by University of Phoenix before then as there had not been a payment since October 10, You indicated you could not do anything else and scheduled a $payment for December 4thUniversity of Phoenix recalled the account from our office on December 1, Gatestone has made no calls to your number since November 25, and only made a total of five calls to your number over the course of eleven monthsAny calls being received at this time is from another companyIf you have any further inquires please contact the University of PhoenixYours truly,*** ***Associate Vice President

We are in receipt of the complaint filed with the Revdex.com in regards to an account placed with our officeOur Compliance Department has reviewed the complaint with our Manager and offer the following as our response:An account under your name was assigned to our office on December
23, by ***The last letter was issued and sent to the address mentioned above on February 11, In regards to your complaint regarding the call from February 18,2015, the representative was unaware that there was a call on his line and the call dropped unexpectedlyIn addition, all phone numbers related to your account were added to our internal "Do Not Call List" and you will no longer receive calls from our officeHowever, we would be pleased to offer you to speak to one of our Managers, *** ***, directly at *** *** *** and discuss a payment arrangement that is best suited for you, In regards to your recent experience with Gatestone & Co" we would like to take this opportunity to formally apologize for any inconvenience and misunderstanding that this recent incident with our office may have caused

We are in receipt of the complaint filed with the Revdex.comOur Compliance Department has reviewed the complaint with our Manager and would like to offer the following response. An account under your name was assigned to our office on July 26,by ***
for collectionsThe last letter was issued and sent to the address mentioned above onSeptember 29, As per your complaint, the phone numbers *** and *** was removed and added to our internal "Do Not Call List" and you will no longer receive calls from our officeHowever, we would be pleased to offer you to speak to one of our Managers, *** *** at *** ext *** and discuss a payment arrangement that is best suited for you. In regards to your recent experience with Gatestone & Co., we would like to take this opportunity to formally apologize for any inconvenience and misunderstanding that this recent incident with our office may have caused

Dear *** ***: We are in receipt of the complaint filed with your office by *** ***Our Compliance Department has reviewed the complaint with our Manager and would like to offer the following response: Gatestone placed calls in a good faith effort to collect
on an account that was placed with Gatestone for collection on January 30,in the name of *** *** When this account was placed for collection, our client provided *** as a work numberAs we were unable to make contact at the home number, we then called the work number provided by our client Our records do not indicate that a cease and desist was received from *** ***.Our records indicate that only one contact was made with the consumer on March 12, During the call of March 12, 2014, our collector *** *** spoke with *** *** and informed *** *** of the outstanding debt and asked of her intent to pay the debt*** *** stated she would attempt to make the payment next week*** ***, suggested to the consumer that she could setup an ACH payment for the end of the month to afford the consumer both time and convenience:*** *** stated she would prefer to mail in the payment the next week and requested the address for the companyOur collector gave the full and correct address of *** *** *** *** *** *** *** ** ***Our records do not indicate that the consumer insisted that a cheque be provided immediately, nor did *** *** indicate to the collector she had any financial limitations. In response to *** ***'s complaint, Gatestone has added phone number *** *** to Gatestone's internal "Do Not Call List." We would like to take this opportunity to formally apologize for any inconvenience and misunderstanding that this recent incident with our office may have caused.If you have any further questions or concerns, please contact *** *** directly at ** *** *** ***

Dear Ms***:
We are in receipt of the complaint filed with your office by Ms***Our Compliance Department has reviewed the complaint with our Manager and would like to offer the following response.
On December 30, an account was placed in our office by
our client for Ms*** ***The phone number ###-###-#### was provided with the account by our client as a contact number for Ms***.
As per the complaint received, the phone number ###-###-#### has been removed from our systemThe number has also been placed on our internal "Do Not Call List".
Please note that this account is no longer with our office.
We formally apologize for any inconvenience and misunderstanding that this recent incident with our office may have caused Ms***.
Sincerely,
*** ***
Associate Vice President
*** & CoInternational Inc

We are in receipt of the complaint filed with the Revdex.com in regards to anaccount placed with our office. Our Compliance Department has reviewed the complaint with our Manager and offer the following as our response: An account under your name was assigned to our office on December...

4,2014 by [redacted] for collections. As per your request, all phone numbers relating to youraccount will be added to our internal "Do Not Call List" and you will no longer receivecalls from our office. However, we would like to offer you to speak to our Manager [redacted] directly at [redacted] and discuss any concerns you may have in regards to your account or a suitable payment arrangement. In regards to your recent experience with Gatestone & Co., we would like to take this opportunity to formally apologize for any inconvenience and misunderstanding that this recent incident with our office may have caused.

May 4, 2017[redacted] [redacted]Re:            [redacted] [redacted] Our Case#        [redacted]Complaint ID#    [redacted]Dear Miss [redacted], We are in receipt of your complaint filed with the Revdex.com in regards to an account placed with our office. Our Compliance Department has reviewed the complaint and offers the following as our response:  Your account is no longer at our company for collections. It has been closed and recalled by AT&T on May 3rd, 2017. You will no longer receive communications from us. If you have any further questions or concerns, please contact AT&T directly. Sincerely,Kim P[redacted]Associate Vice President