Gatestone &

April 19, 2017
*
[redacted]
[redacted]                
[redacted]
 
Re:                 ...

            [redacted]
Our Case#                  [redacted] **
Your Case#                 12097589
 
 
Dear Miss [redacted],
 
An account under your name was assigned to our office on January 16, 2017 by [redacted] for collection purposes. Your current outstanding balance is $8,471.31.
 
Your dispute was forwarded to [redacted] for review. Your account was closed with our office and returned to [redacted] on March 27, 2017. You will no longer receive calls or correspondence from our office.
 
In regards to the credit reporting of your account, please be advised that Gatestone is not responsible for the credit reporting of your account, as such, any and all questions regarding the credit report must be directed to [redacted].
 
If you have further questions or concerns please contact [redacted] directly.
 
 
 
 
 
Sincerely,
 
 
 
Kim P[redacted]
Associate Vice President

We are in receipt of the complaint filed with the Revdex.com in regards to an account placed with our office. Our Compliance Department has reviewed the complaint with our Manager and offer the following as our response: An account under your name was assigned to our...

office on August 11, 2014 by [redacted] for collections. The last letter was issued and sent to the address mentioned above on October 24, 2014. As per your complaint your phone numbers ###-###-#### and ###-###-####, was added to our internal "Do Not Call List" and you will no longer receive calls from our office. However we would like to offer you to speak to one of our Managers, [redacted] directly at ###-###-#### and discuss any questions or concerns you may have or a payment arrangement that is best suited for you.  In regards to your recent experience with Gatestone & Co., we would like to take thisopportunity to formally apologize for any inconvenience and misunderstanding that this recent incident with our office may have caused.

Dear Ms. [redacted],We are in receipt of the complaint filed with the Revdex.com in regards to an account placed with our office. Our Compliance Department has reviewed the complaint with our Manager and offer the following as our response:An account under your name was assigned to our...

office on May 17,2012 by [redacted] for collections. The last letter was issued and sent to the address mentioned above on May 1,2015. We received a call from you on March 10, 2015 where a monthly payment arrangement of $50/month was set with our office. A recording was completedto our payment office, where you provided us with verbal authorization to deduct thefunds on the dates you specified. During the conversation, you were advised by our representative that $50 payments are also being made to [redacted] directly. On April 30, 2015 we received a call from you where you stated that the payment dates were incorrect. A recording was completed and the dates of the payments were changed withyour verbal authorization.As per your complaint, we have deleted all postdated checks with our office and no futurepayments will be withdrawn from your account. In addition, we do not have any control over the overdraft fees you are being charged by your banking institution and we are unable to reverse them.If you have any additional questions or concerns, or would like to discuss a payment arrangement, please call [redacted] directly at [redacted] x [redacted] In regards to your recent experience with Gatestone & Co., we would like to take this opportunity to formally apologize for any inconvenience and misunderstanding that this recent incident with our office may have caused.[redacted]Associate Vice President

October 13th, 2017   [redacted]
[redacted]
[redacted]     Re:                              [redacted] Our...

Reference #         [redacted] **           Revdex.com Complaint #       [redacted]            Dear Sir / Madam,   An account under your name was assigned to our office on 09/28/2017 by [redacted] for collection purposes. The outstanding balance of your account at the time of placement was $ 675.65.   We have reviewed our records and confirm that from September 29, 2017 to October 5, 2017 we made a couple of attempts to contact you. During the same period, we received a couple of inbound calls where you spoke with our agents. In all occasions, our agents followed our internal policies and procedures. Please, be advised that the verification process is mandatory to make sure we have the correct person on the line. Unfortunately, you did not want to confirm your mailing address to verify your identity, and consequently, our agents did not disclose any details about this matter.   In addition, we received a balance adjustment for $ 27.07 on 10/09/17 and the account was closed and recalled by our client on the same day. Therefore, you will no longer receive communications from our office.   Should you have further questions or concerns, please call AT&T directly.     Sincerely,       Kim P[redacted] Vice President

We are in receipt of the complaint filed with the Revdex.com in regards to anaccount placed with our office. Our Compliance Department has reviewed the complaintwith our Manager and offer the following as our response:An account under your name was assigned to our office on March 2, 2015...

by [redacted] for collections. The last letter was issued and sent to the address mentionedabove on April 4, 2015. We have reviewed our records and found that the representativeyou were speaking with conducted herself in a professional manner during theconversations. However, they failed to follow Gatestone's escalation and disputeresolution policies and have received retraining since.In addition, all phone numbers relating to your account has been added to our internal"Do Not Call List" and you will no longer receive calls from our office and your accountwas coded as dispute and was forwarded to [redacted] for review.If you have any additional questions or concerns, please contact one of our Managers,[redacted] directly at ###-###-#### Ext. [redacted].In regards to your recent experience with Gatestone & Co., we would like to take thisopportunity to formally apologize for any inconvenience and misunderstanding that thisrecent incident with our office may have caused .

July 5, 2017   [redacted] 906 Dumas Dr.                 Clarksville, TN 37040   Re:                 ...

            [redacted] Our Case#                  [redacted] ** Your Case#                 [redacted]     Dear Miss [redacted],   An account under your name was assigned to our office on June 20, 2017 by AT&T Mobility LLC (AT&T) for collection purposes. Balance at the time of the assignment was $165.39.   On June 21, 2017 we spoke to you in regards to your account. Our representative attempted to verify the address we have on file and asked you to confirm that we had reached the correct party.  You declined to confirm that we had the correct party. The agent then informed you that a letter was being sent to the address that would explain the nature of our call and you could call us back once you received the letter and ended the call. Per our policies, it is imperative that we verify one piece of ID prior to disclosing the nature of the call; this is to protect your personal information from being divulged to unauthorized individuals.   We received a balance adjustment from AT&T for the full balance of $165.39 on July 4, 2017; your account was closed and returned to AT&T on the same date. You will no longer receive calls or correspondence from our office.     If you have further questions or concerns please contact AT&T directly.           Sincerely,       Kim P[redacted] Associate Vice President

Dear Mr. [redacted],
We are in receipt of the complaint filed with the Revdex.com in regards to an account placed with our office. Our Compliance Department has reviewed the complaint with our Manager and offer the following as our response:
An account under...

your name was assigned to our office on July 16'h, 2014 by University of Phoenix for collections. A balance letter was issued and sent to the address mentioned above on July 18th, 2014. The representative was following standard policies and verification procedures when they attempted to verify information. These policies are in in place to protect your privacy and to ensure that personal information is not disclosed to third parties.
In addition, your phone number ###-###-#### has been added to our internal 'Do Not Call List' and you will no longer receive calls from our office. However, if you wish we would like to offer you to speak to one of our Managers and discuss the matter. Manager's information is as follows ###-###-#### Ext. [redacted].
In regards to your recent experience with Gatestone & Co., we would like to take this opportunity to formally apologize for any inconvenience and misunderstanding that this recent incident with our office may have caused.
Yours Truly,
[redacted]
Associate Vice President

Dear Ms. [redacted],
We are in receipt of the complaint filed with the Revdex.com in regards to an account placed with our office. Our Compliance Department has reviewed the complaint with our Manager and offer the following as our response:
An account under...

your name was assigned to our office for collections on January 31, 2014 by [redacted]. As you had indicated, the $241.48 payment was made and you diligently wrote our account number on the face of the check, but the first two numbers of the account were missing. Because of this omission, our accounting staff searched the wrong database and could not locate your account. As a result, your payment was posted to the Suspense Account pending the receipt of additional information. The payment of $241.48 was successfully located and applied to the account. As of October 2, 2014 the account has been closed with Gatestone as paid in full. A release letter was issued and is attached to this letter for your reference.
In regards to your recent experience with Gatestone & Co., we would like to take this opportunity to formally apologize for any inconvenience and misunderstanding that this recent incident with our office may have caused.
If you have any further questions or concerns, please contact [redacted] (Associate Vice President) directly at ###-###-####  Ext ####.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] [redacted]

We are in receipt of the complaint filed with your office by Mr. [redacted]. Our Compliance Department has reviewed the complaint with our Manager and would like to offer the following response.
On June 5, 2013 an account was placed in our office by our client Bank of Montreal [redacted] for...

Mr. [redacted] with an outstanding balance of $1676.28. Our first contact with Mr. [redacted]  was on February 6, 2014 when the consumer made an inbound call to Gatestone. Our collector [redacted] who handled the call informed Mr. [redacted] that the balance had increased to $1926.88 due to interest accumulation. Mr. [redacted] offered Mr. [redacted] a settlement amount of$1327.00 which was accepted.
Mr. [redacted] called our office back on February 10, 2014 to confirm that he had made an online payment for the amount of $1327.00. The collector confirmed the payment was received and the account was closed as of February I 0, 2014; also that the release letter would be sent thirty days after the payment had cleared. The release letter was sent out on March 13, 2014 by our automated system.
On March 25 and April 8, the consumer called our office requesting the settlement release letter as he stated he had not received it. Upon further review, the collection manager, [redacted], noticed the address of the consumer was not correctly entered into the address field.  The apartment number 208 was entered partially on one field and therefore was an incomplete address.  Mr. [redacted] corrected the address on April 8.  On May 12,2014 we issued another settlement release letter to the corrected address, it should be received shortly.
We formally apologize for any inconvenience and misunderstanding that this recent incident with our office may have caused Mr. [redacted].
Sincerely,[redacted]
Associate Vice President
Gatestone & Co. International Inc.

See Attached.

Dear Ms. [redacted], We are in receipt of the complaint filed with the Revdex.com in regards to an account placed with our office. Our Compliance Department has reviewed the complaint with our Manager and offer the following as our response: An account under your name...

was assigned to our office on January 6, 2014 by University of Phoenix for collections. Our records indicate that our first contact with you was on May 8, 2014; during this call you agreed to set-up a series of $50 payments for four months, the last of these payments was scheduled for August 14, 2014. It was our understanding , we would contact you after the final payment to work out arrangements on the remaining balance. Our records indicate that no calls were made to you while these scheduled payments were set-up.After the final scheduled payment, as per our previous agreement we attempted to make contact; once on August 14th, August 15th and August 19th. Our records indicate, we spoke on August 19, 2014 and set-up three additional $50 payments that would end November 7, 2014. The November 7th payment declined. In an effort to address the missed payment we called you on November 25, 2014. It was at this time you explained to the agent that you were unable to pay until December 4, 2014. Our agent explained to the customer that your account could be pulled from our office by University of Phoenix before then as there had not been a payment since October 10, 2014. You indicated you could not do anything else and scheduled a $20 payment for December 4th. University of Phoenix recalled the account from our office on December 1, 2014. Gatestone has made no calls to your number since November 25, 2014 and only made a total of five calls to your number over the course of eleven months. Any calls being received at this time is from another companyIf you have any further inquires please contact the University of Phoenix.Yours truly,[redacted]Associate Vice President

January 12, 2017[redacted]
[redacted]                    
[redacted]            [redacted]
[redacted]  ...

     [redacted] **
[redacted]        [redacted]Dear Miss [redacted], An account under your name was assigned to our office on December 28, 2016 by [redacted] for collection purposes. Your current outstanding balance is $142.78We have forwarded your dispute to [redacted] for review and are waiting to receive a response from them.If you have further questions or concerns please contact our Manager Lucinda F[redacted] directly at [redacted] or you can call [redacted] directly.Sincerely,Kim P[redacted]Associate Vice President

We are in receipt of the complaint filed with your office by Ms. Walker. Our Compliance Department has reviewed the complaint with our Manager and would like to offer the following response. On June 23rd, 2014 an account was placed in our office by our client for collections. The phone number...

 615-964-7363 was provided with the account by our client as a contact number. As per the complaint received, the phone number 615-964-7363 has been removed from our system and has been placed on our internal "Do Not Call List". We formally apologize for any inconvenience and misunderstanding that this recent incident with our office may have caused. If you have any further questions or concerns, please contact Kim Prado directly at 1-866-559-4863. 
Sincerely, 
Kim Prado
Associate Vice President
Gatestone & Co. International Inc.

April 13, 2017 [redacted] [redacted] Snuffport, PA 16749 Re: [redacted] Our Case# 162000112 - 71Your Case# 12079546  Dear Miss [redacted],  An account under your name was assigned to our office on July 18, 2016 by American Express for collection purposes. Your current...

outstanding balance is $3,696.46. On December 5, 2016, you spoke to one of our representatives and set up a monthly payment arrangement for $100.00 to be automatically withdrawn from your bank account. Per your request, we have cancelled all outstanding payments on file. If you have further questions or concerns please contact our Manager Himty Dawood directly at ###-###-####.  Sincerely,  Kim P[redacted]Associate Vice President

The response was mailed to the consumer on January 6, 2016.
Please see response attached.
 
Regards,
 
Maria C[redacted] on Behalf Bashrat Rafa

Dear [redacted],
We are in receipt of the complaint filed with your office by [redacted]. Our Compliance Department has reviewed the complaint with our...

Manager and would like to offer the following response.
As per your complaint, you have escalated the matter to [redacted] for review and the collection efforts have been discontinued.
We formally apologize for any inconvenience and misunderstanding that this recent incident with our office may have caused [redacted].
If you have any further questions or concerns please contact me toll free at [redacted]
Yours truly,[redacted]
Associate Vice President

Re:                              [redacted] Our...

Case#                  [redacted] Complaint ID#            [redacted]     Dear Miss [redacted],   We are in receipt of the complaint filed with the Revdex.com in regards to an account placed with our office. Our Compliance Department has reviewed the complaint with our Manager and offer the following as our response:   An account under your name was assigned to our office on April 27th, 2017 by AT&T for collections. The current outstanding balance in the account is $131.62. After reviewing our call records, on April 26th, 2017 we spoke with you and informed you that this matter was in regard to a DSL internet account. You advised us that you would follow up with AT&T.   Please be advised that based on the information provided by AT&T, this matter was confirmed as being related to a standalone DSL account established in December 2000, that was cancelled due to breach of contract on February 13th, 2017. As such, the balance of $131.62 remains outstanding.   Additionally, we would like to inform you that as per your request on April 26th, 2017, all telephone numbers on file have been added to our internal “Do Not Call List”, and you will no longer receive calls from our office.   Please contact Lucinda F[redacted] as soon as possible at ###-###-#### EXT [redacted] to have this matter resolved.   Sincerely,       Kim P[redacted] Associate Vice President   Tell us why here...

Please see attached document.

We are in receipt of the complaint filed with the Revdex.com in regards to an account placed with our office. Our Compliance Department has reviewed the complaint with our Manager and offer the following as our response:An account under your name was assigned to our office on March 24,...

2015 by American Express for collections. The last letter was issued and sent to the address mentioned above on March 25,2015. We have reviewed our records and found that the representative you were speaking with conducted himself in a professional manner and he was not intimidating or belligerent at any point during the conversations. However, wehave reassigned your account to one of our collection Managers, [redacted] andyou will no longer receive calls from the previous representative.If you have any additional questions or concerns, or would like to discuss a payment arrangement, please call [redacted] directly at 1-[redacted] In regards to your recent experience with Gatestone & Co., we would like to take this opportunity to formally apologize for any inconvenience and misunderstanding that this recent incident with our office may have caused.