Gateway Classic Cars

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Gateway Classic Cars Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: This vehicle was on consignment with Gateway Classic Cars and was purchased As Is, Where Is with No WarrantyWe are sorry to hear that the buyer had engine trouble after the purchase, but the vehicle was running and driving when it was in our possession, as our video showsWe have signed contracts from the buyer stating that he understands it is As Is, Where Is, and that he has been given every opportunity to inspect the vehicle before purchaseHe chose not to do so and took the vehicle sight unseen with no warrantyIt left our showroom in good running order and we cannot be held responsible for what happens to it after the buyer takes deliveryWe will not issue a refund to cover an engine rebuildWe can provide places on our contracts and one spot on every page of our website where it discusses this matter: "This vehicle is being sold AS-IS, WHERE-IS, with no warranty, expressed, written or impliedThe Seller shall not be responsible for the correct description, authenticity, genuineness, or defects herein, nor is responsible for any omissions or errors in advertising and therefore makes no warranty in connection therewithNo allowance or set aside will be made on account of any incorrectness, imperfection, defect or damageAny descriptions or representations are for identification purposes only and are not to be construed as a warranty of any typeIt is the responsibility of the buyer to have thoroughly inspected the vehicle, to their satisfaction to the condition and value, prior to purchaseThe seller shall and will make every reasonable effort to disclose any known defects associated with this vehicle at the buyer's request prior to the close of saleSeller assumes no responsibility for any repairs regardless of any oral statements about the vehicle, post sale." Sent on: 4/14/4:15:PM

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] [redacted] and the people at this location at gateway classic cars are in clear violation of advertising they coned me [redacted] himself told me "its a good little car man" he seen how bad I wanted it anf toke advantage of me and my lack of knowledge of cars and buying cars and yes hes precious paperwork saves him from a lawsuit he says theryre company only sales the cars and does not inspect them but that is a lie because they have to know how much they can get for them and make a profit and not under sale them gateway classic cars is a big company with locations around the usa and I prey the other locations does rob others like they did me they coned me point blank and simple they sold me a 3,car for 15,I just want justice I want them to fix the nova or give mr 18,because iv put 3,trying to fix it iv only been able to drive it times in a yr and a half please help me also look up theyre video on youtube and its clearly advertising its named 1970chevrolet nova - louisville showroom - stock #make sure to read what they wrote Regards, [redacted] ***

A Chevrolet Cwas purchased from our Gateway Classic Cars Louisville Showroom by [redacted] on April 16th The vehicle was picked on April 23rd by D&D Auto Transit and delivered to ***The shipper noticed a small crack in the driver side windowWe made note of that, and also informed ***The previous owner had only driven the truck miles in the last years due to his failing health, this is the main reason the truck was brought to our showroomThe previous owner could no longer drive it and enjoy itThe truck had developed a rough idle condition, due to the older gas being in the tankAfter several texts from [redacted] to [redacted] ***, another Gateway Salesman, [redacted] was referred to meEach time [redacted] called I gave him suggestions to tryHe would immediately say he had tried those suggestions, which seemed strange to me that he was so fast to reply to them [redacted] then contacted our director in Florida, [redacted] ***, and he told him to get an estimate for the window and a basic tune up for the engine [redacted] sent a bill of $that included other items that did not pertain to the window or the tune up [redacted] assessed the bill and determined that a reimbursement of $was fair and equitable [redacted] agreed to this and I informed him I would need to send him our Standard Agreement and Release Form [redacted] read the release, called me back and indicated he would not sign the formI informed [redacted] we could not send out a check until this matter was resolvedAt this time [redacted] became border line belligerent and I ended the conversation***’s wife then went to our Face Book pages to give Gateway Classic Cars poor reviewsAt all times, I ( [redacted] ), [redacted] and [redacted] conducted ourselves in a professional manner with [redacted] The $settlement was offered as customer goodwill and was based on the estimate of $to fix the window, and that left $for spark plugs and a carburetor tuneThe estimate he sent also had wheel cylinders, a transmission flush and filter, brakes and other items that are basic maintenance that the buyer wanted to have doneEverything we sell is AS IS, WHERE IS, and we are not going to pay for the first 30,miles of basic maintenanceWe agreed to fix the problems that he had asked us about and $should cover that just fineThe release simply says that IF he agrees to take the $250, he cannot ALSO go on websites leaving negative reviews, sue us, or ask us for more money in the futureIt is a standard releaseNo company will settle with you by reimbursing you, and then allow you to do damage with negative reviews, lawsuits etcIf you are able to do that, what was the point in settling in the first place? The video did show a running and driving vehicle and it was running and driving when we shipped itWe offered $to be helpful when we very easily could have stuck firm to the AS IS, WHERE IS contract and offered nothingNow, our offer of $is off the table since the negative feedback has already been leftWe consider this sale final and will offer no reimbursements or refunds [redacted] @Gatewayclassiccars.com

I purchased a Ford from Gateway base in over pictures and numerous phone calls, part of the faults found and not recognised are as The fault¹s found so far include Faulty wiring, exposed live wiresPatched but a new loom being made No brake lights Alternator faulty and wiring broken Air conditioner pulley brackets broken, the pump was literally hanging off the block as the bolts were sheared off at the head, some time ago by the look of the rust at the fracture Air Conditioner not working obviously Passenger door lock broken causing the door to open in Left hand corners while driving Stereo not working Wipers not working Air shock compressor faulty Hood lock faulty causing the hood to open while moving Chassis Front and rear of the chassis has been cut by oxy torch and bracing removed Side rails had been cut by Oxy torch to allow bolts to be put through to the floor but left unstrengthened Centre bracing has been cut with oxy and exhaust run thro

In March I bought a Ford Mustang from GatewayClassicCars (GCC), headquartered in O Fallon, IL, - stock number [redacted] The car in the showroom was advertised (window sticker) as COMPLETELY RESTORED and LOOKS LIKE BRAND NEW When inspecting the car at the GCC show room it looked ok so far, but the floor mats and all seats could not be taken out to check the floor panel in detail as this would require tools and a lot of timeDue to the window sticker statement COMPLETELY RESTORED, we trusted that this was trueThe sales representative [redacted] from GCC also confirmed that the complete restoration was done just recently After shipping the car over to Germany, we removed the entire interior, seats, floor mats and underlaymentWe discovered that the entire floor panel was extremely rusty and with a lot of rusty holesIt is scrapAlso both cowl vents as well as other parts of the car are heavily destroyed from rustThus, there was no (complete) restoration of that ca

This car was on sale on Consignment from a private SellerWe advertised this car with the information provided by the SellerEvery car on our website is advertised for Sale and AS-IS, WhebasisWe issue no warranties, verbal or writtenWe encourage every Buyer to verify all information on their ownMr [redacted] , came to personally inspect the car and spent nearly two hours looking and test driving this vehicleHe pointed to the rust issues this car had in the under carriage and offered a lower price due to these imperfectionsMr [redacted] , after he had personally inspected the car, text driven it and offered a lower than asking price, signed a Purchase Agreement, that included a written clause that this car was being sold AS-IS, Where- IsAfter receiving payment on the car we shipped it to an address of Mr [redacted] 's choosingMr [redacted] is now asking us to discount the car further after negotiating a lower price on the same issuesMr [redacted] has received the car that he contracted and paid for and the Seller has been paidWe consider this sale final

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Although I agree with everything stated by Mr [redacted] response, the issue of "Advertisement" was not responded to As stated in my original complaint, they have shown proper advertisement for a AC equipped NON-WORKING vehicle, but this one was NOT advertised as such This was advertised as an AC car! And although I discovered the issue prior to the sale, they have a 1K Non-Refundable deposit I am requesting the 1K refund as their advertisement of AC car was the deciding factor with this car amongst many others If not resolved, I have intentions of continuing action with Consumer Affairs as well as offering my negative review a very large Military network including associates at BOEING StLouis Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [Provide details of why you are not satisfied with this resolution. Please respond here ONLY] False advertising to the customer, and directly lying to the customer over the phone. They are only interested in SALES only, and they said they had integrity, which is why I know now why they want all the legal papers signed. They should be held to a lemon law. Will never recommend this company to anyone. This company is worst then a shady used car dealer. Yes it barley ran and drove, leaked oil all over, no oil pressure, and all kinds of aluminum in the crankcase, rod bearings were shot, rocker arms worn out. Oh and they said the engine had less then 10k miles on it. Regards, [redacted]

Our company has provided all documents sent to this customer which take aim at his claim of not receiving "anything" in writing. Since 1999, all of our sales have been contractual, in writing, and accompanied by a non-refundable credit card receipt slips. Why would we start avoiding this now? We are selling over 75M in gross sales annually, it would terribly irresponsible, and illegal, not to have contracts in place itemizing the terms of our agreement. Again, we consider this complaint false and without recourse. GCC

The customer contacted our staff about purchasing a Ford Pickup On 12/2/a non-refundable deposit of $1,was given toward the purchase Our policy of all deposits being non-refundable, and all purchases to be complete within days of a deposit was clearly explained Both written and oral These policies were also printed on the purchase agreement which the customer received on 12/2/ Our sales staff was in daily contact and were consistently brushed off by the customer over the following week From 12/11/17-12/22/our sales staff attempted contact via phone, text message, and email and did not hear back from the customer(see attached emails as well) Given all contact attempts were being ignored, we ended attempted contact a full weeks after the deposit was given The vehicle went back on the market and sold a short time after Three months later the customer contacted via phone Our sales staff explained that his lack of response gave us no choice but to relist the vehicle and it had been sold We explained our policy that all forfeited deposits can be used toward another purchase for a month period after the initial deposit date

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below For starters I had to notify gateway classics about the cracked window after I spoke to Vinny the transporter during transitAt that time Vinny had told me about the broken window and that the truck was having a hard time idlingI then contacted [redacted] and not til then did he tell me that "YES" the window was cracked and that the truck had a problem idling but it's just from "Bad Gas" [redacted] stated that gateway would pay for repair of window, which til this day has not happenedOne would think that after purchasing a vehicle it would run/start/idleGateway classics still doesn't see an issue with the fact that the truck should have never been put on flatbed for transport unless it was properly runningI was told by [redacted] and [redacted] that it was the "Bad Gas"It was not bad gas truck still did not start after trucks gas was siphonedThere were many problems with truck, broken headlight,broken choke, broken speedometer, front brakes worn down to nothing to name a fewI was then asked what the sea level was in New York by [redacted] , That was comical being that the truck came from Memphis Indiana [redacted] and [redacted] were now stating that it was the carbeurator which needed adjustmentAfter bring it to a mechanic and 1300$ after [redacted] offered me 250$But that offer is now off the table [redacted] said in his response cause I went on there site and many others and spoke the truth about what occurredIt was there lack of fairness or accomadation to me as the customer who was delivered a non working truckI tried to explain to [redacted] that a mechanic in NY is 75-100$ an hourSo 250$ was not going to cut itSo [redacted] and gateway classics can keep the 250$ and I will continue to post truthful reviews and comments on all car related sitesAnd inform potential or existing customers about how that operate Regards, [redacted]

In March I bought a Ford Mustang from GatewayClassicCars (GCC), headquartered in O Fallon, IL, - stock number ***The car in the showroom was advertised (window sticker) as COMPLETELY RESTORED and LOOKS LIKE BRAND NEW
When inspecting the car at the GCC show room it looked ok so far, but the floor mats and all seats could not be taken out to check the floor panel in detail as this would require tools and a lot of timeDue to the window sticker statement COMPLETELY RESTORED, we trusted that this was trueThe sales representative *** *** from GCC also confirmed that the complete restoration was done just recently
After shipping the car over to Germany, we removed the entire interior, seats, floor mats and underlaymentWe discovered that the entire floor panel was extremely rusty and with a lot of rusty holesIt is scrapAlso both cowl vents as well as other parts of the car are heavily destroyed from rustThus, there was no (complete) restoration of that ca

See attached

Mr*** claimed in his complaint that he purchased the Buick LeSabre on 8/16/and paid in full on 8/19/16. Mr*** initially contacted Gateway Classic Cars (a marketing agent for the seller) on 8/19/Mr*** paid a $deposit and signed purchase documents on the
Buick LeSabre on 8/22/after discussing the car and the sales processWe received the balance of his deposit on 8/23/via a cashier's check dated 8/22/Mr*** Lender provided the balance of the payment on 8/24/Once we received full payment Mr*** made arrangements on 8/27/to have the car shipped to Louisville, KY where he took possession of the car and drove it approximately miles to his home in Nashville, TNAs an agent for the seller, Gateway Classic Cars does not obtain the title until we receive payment from the buyerOnce full payment is received from the buyer, Gateway Classic Cars presents the seller with payment and obtains the title from the sellerTitles are mailed out via USPS Priority Mail with trackingThis process was disclosed to Mr*** prior to the saleI personally discussed the process with Mr*** after the sale as wellThe tracking information indicated that the title was scheduled for delivery to Mr*** on 9/10/16. Per the Vehicle Purchase Contract, Mr*** agreed to purchase the Buick LeSabre As Is- Where isThe seller and Gateway Classic Cars consider this sale final per the terms of the Vehicle Purchase Contract signed, initialed and dated on 8/22/Please contact us at our corporate address of *** *** *** *** *** ** *2269, phone ###-###-####Sincerely, *** ** *** / Sales Manager - Indianapolis Gateway Classic Cars

Agreed to a purchase of a Trans Am advertised to have only original miles in perfect condition After inspection, the vehicle had been rebuilt using aftermarket and donor parts from another car Airbags had been deployed and replaced with a used steering wheel, some of the worst paint work I have ever seen and rust The salesperson told me I was wrong because the Carfax showed clean history (Carfax was not even around in 97) He also tried to explain to me that the strut towers had been replaced and re welded which was common practice The entire experience was a complete joke and embarrassing for the exotic and classic car dealers in the industry who do it the correct way I would have some understanding if they were a buy here, pay here dealer, but they are dealing with a much different buyer with the inventory they are pushing
To add insult to injury, I spent over $traveling to the Nashville location for pick up and had had to make additional plans to return

Bought a vehicle based on Gateways description and pictures weeks agoI live miles away, so I was trusting their wordWhat a big mistake!
Vehicle was listed as a "fresh restoration in May Gateway Classic Cars
assured me this car was in great "show" conditionOn arrival, the vehicle barely started, had no turn signal lights, instrument cluster lights, console lights, reverse lights,or functioning hornFuse box is completely rusted outTheir description said it had a Holley CFM carburetor, but it a CFM, and it's shotTransmission, power steering , and radiator all leakingThey attempted to plug up the leaks with gasket sealantSome linkage under the vehicle was held together with a wire and bent nailBoth exhaust brackets brokenAC and heat had been ripped out of the vehicleEmergency braking system completely removedRear leaf spring brokenWindshield washer system also completely removedAnd the engine has a knocking noiseMy mechanic gave me an es

Gateway Classic Cars deliberately advertised a car as being silver when they knew it was blueThey would not provide a copy of the title at the time of saleThis was done to hide the fact the title verifies that the car is in fact blueThey stopped all communication after the funds had cleared the bankThey will not communicate with me to resolve the issueThe title still has not been delivered to us days after the sale, we cannot get tags for the car

In March I bought a Ford Mustang from GatewayClassicCars (GCC), headquartered in O Fallon, IL, - stock number ***The car in the showroom was advertised (window sticker) as COMPLETELY RESTORED and LOOKS LIKE BRAND NEW
When inspecting the car at the GCC show room it looked ok so far, but the floor mats and all seats could not be taken out to check the floor panel in detail as this would require tools and a lot of timeDue to the window sticker statement COMPLETELY RESTORED, we trusted that this was trueThe sales representative *** *** from GCC also confirmed that the complete restoration was done just recently
After shipping the car over to Germany, we removed the entire interior, seats, floor mats and underlaymentWe discovered that the entire floor panel was extremely rusty and with a lot of rusty holesIt is scrapAlso both cowl vents as well as other parts of the car are heavily destroyed from rustThus, there was no (complete) restoration of that ca

Gateway Classic Cars deliberately advertised a car as being silver when they knew it was blueThey would not provide a copy of the title at the time of saleThis was done to hide the fact the title verifies that the car is in fact blueThey stopped all communication after the funds had cleared the bankThey will not communicate with me to resolve the issueThe title still has not been delivered to us days after the sale, we cannot get tags for the car

I contacted Gateway Classic Cars to inquire on a Ford PickupI ended up making an offer on the pickup and placed a $1,deposit on December 2, When I got off the road, I called the dealership to pay for balance for the vehicle, I was informed they had sold the car and proceeded to tell me that they were going to keep my $1,deposit and that I could use that money for a future purchase so long as it was within 6-monthsI told *** the salesman that I wanted a refund and he said he would have to contact his accounting department and get back to me
I waited over a week for him to reach me and he didn'tI called today (FEB 9th) and spoke with *** ***, the Regional Manager and he informed me that because the salesman took a while to reach me they were going to keep my moneyI told the salesman I was on the road during that time but that didn't matterThey did not give me a deadline or timeline as to when I would run out of time to payI was on the