Gateway Classic Cars

Bought a vehicle based on Gateways description and pictures weeks agoI live miles away, so I was trusting their wordWhat a big mistake!
Vehicle was listed as a "fresh restoration in May Gateway Classic Cars
assured me this car was in great "show" conditionOn arrival, the vehicle barely started, had no turn signal lights, instrument cluster lights, console lights, reverse lights,or functioning hornFuse box is completely rusted outTheir description said it had a Holley CFM carburetor, but it a CFM, and it's shotTransmission, power steering , and radiator all leakingThey attempted to plug up the leaks with gasket sealantSome linkage under the vehicle was held together with a wire and bent nailBoth exhaust brackets brokenAC and heat had been ripped out of the vehicleEmergency braking system completely removedRear leaf spring brokenWindshield washer system also completely removedAnd the engine has a knocking noiseMy mechanic gave me an es

I contacted Gateway Classic Cars to inquire on a Ford PickupI ended up making an offer on the pickup and placed a $1,deposit on December 2, When I got off the road, I called the dealership to pay for balance for the vehicle, I was informed they had sold the car and proceeded to tell me that they were going to keep my $1,deposit and that I could use that money for a future purchase so long as it was within 6-monthsI told *** the salesman that I wanted a refund and he said he would have to contact his accounting department and get back to me
I waited over a week for him to reach me and he didn'tI called today (FEB 9th) and spoke with *** ***, the Regional Manager and he informed me that because the salesman took a while to reach me they were going to keep my moneyI told the salesman I was on the road during that time but that didn't matterThey did not give me a deadline or timeline as to when I would run out of time to payI was on the

Complaint: ***
I am rejecting this response because: The typical response of a company is how much they do in business in attempt to discredit a customer's claim...shame on you! I can tell you haven't been in the car business long enough to know, taking care of customers that purchase and those that don't, should be a priorityWith your response, it appears this does not matter to you and it simply gives you an opportunity to boast about how many sales you do..The fact remains: I asked for ONE document that you have on file that will quickly end my claim; "What document can you provide me that I AUTHORIZED or SIGNED that explains that I would lose my money and place you in a position of not giving me anything for my money?"You're claiming you have them, show the Revdex.com here that you possess the document! You can't because you're fabricating another lieIf you have it, show it and this is over, if not give me my money backI will be content with this complaint staying on your permanent file so others can be aware of your business practicesYour business antics are dreadful, dishonest, conniving, deceptive and everything that a badly used car dealer attempts to erase from their historyIt's car dealer representatives like you that let their small business card go to their head and take their position for granted. I can't believe the owner knows how a kid is destroying the reputation of his $70,000,000,plus car dealership that he has worked hard to establishOne thing is for sure; you will not be around this dealership for very much longerThe only thing that is permanent in the car business is changeThis dealership owes me $1,- I will fight until I get it back just for the principal of this entire matter.Sincerely,** ***
Sincerely,
** ***

The customer did indeed purchase Stock #*** Chevrolet Chevelle on 6/30/The vehicle was purchased on an WhebasisPlease refer to the attached Vehicle Purchase Contract.Gateway Classic Cars does not work on, restore, or maintain the vehicles we list for saleThis car was overly
exposed on our company website with 100+ detailed photos and a detailed video showing the car running and drivingAs with any of our cars, we are always welcome to pre-purchase inspections whether by the buyer, or a third partyIn this case any inspection was foregone by the buyerWe do not offer a warranty on any vehicle we sell.In an email to our sales staff on 6/28/16, (see emails attached) two days prior to the final purchase date, the customer inquired about the air conditioningWithin just a few hours our sales staff gave an honest description as to the air conditioning's level of functionalityThe customer received this information and proceeded with the purchase.In the last years we've been in business, we have sold nearly 10,collector cars and trucks valued over $150,000,both in the US and every continent in the worldAbout 40% of our business is either repeat or referredWhile we want 100% of our customers to be satisfied with their purchase, they must understand that buying a classic, collector, or heavily altered vehicle, especially one 45+ years in age, is a risky affair.*** ***

(The consumer indicated he/she DID NOT accept the response from the business.)
When the car is described by representatives of the dealer as a like new perfect condition car I would understand the argument, but this vehicle in my opinion should have been represented as rough rebuild conditionIf
the vehicle was represented correctly the trip would have never happenedNor was the full deposit refunded

Complaint: ***
I am rejecting this response because:
I find the response is completely fabricated, insufficient and illegalAgain, folks reading this Revdex.com file should be aware that this company does NOT give you anything in writingI can easily add that if this dealership had me sign or authorize any type of paperwork that would explain that I would lose my money, I would be happily donate my money to their rent payment of their building. If this dealership is telling the truth, please have them forward a authorization for a credit card charge, a statement that explains that I will lose my money if I don't buy the vehicle, or if they gave a set time that I was given before they kept my moneyAny way you slice this dishonest response, I await that documentShow us the proofThey have noneI will be turning them into the Secretary of State, which is the agency that will put a stop to there nonsenseIn closing, please read online and refer to www.***.com they have numerous people that they have ripped offI can't believe they won't be affected in time with this type of business modelNo dealership can force you to buy a car from themNo merchant can keep your money and not give you anything for it!I sure hope the Revdex.com is an agency that make a difference in what they are doing with customers...it's a disgrace
Sincerely,
** ***

This car was on sale on Consignment from a private Seller. We advertised this car with the information provided by the Seller. Every car on our website is advertised for Sale and AS-IS, Where-Is basis. We issue no warranties, verbal or written. We encourage every Buyer to verify all information on...

their own. Mr [redacted], came to personally inspect the car and spent nearly two hours looking and test driving this vehicle. He pointed to the rust issues this car had in the under carriage and offered a lower price due to these imperfections. Mr. [redacted], after he had personally inspected the car, text driven it and offered a lower than asking price, signed a Purchase Agreement, that included a written clause that this car was being sold AS-IS, Where- Is. After receiving payment on the car we shipped it to an address of Mr. [redacted]'s choosing. Mr. [redacted] is now asking us to discount the car further after negotiating a lower price on the same issues. Mr. [redacted] has received the car that he contracted and paid for and the Seller has been paid. We consider this sale final.

Please be advised that Mr. [redacted] contacted us regarding our stock #18, a 1997 Pontiac Trans Am advertised for sale on our website.
At the request of Mr. [redacted], we reserved the car in his favor pending inspection by the Buyer.
Mr. [redacted] inspected the vehicle and rejected it for purchase. Immediately thereafter, we refunded his deposit. He was given full access to the vehicle prior to purchase, as is our normal practice.
Mr. [redacted]'s demand we pay him for his travel expenses are not valid and not the industry standard.
Therefore, we consider this matter closed.
If Revdex.com need, further information, please contact us.
Sincerely,
[redacted]
Regional Sales Manager
Gateway Classic Cars

Complaint: [redacted]
I am rejecting this response because:
Firstly thank you for the response from Gateway Motors.This response is totally unacceptable.I spoken dozens of times with [redacted] and reviewed over 120 pictures that were supplied with the add, these have...

since been removed. NONE of the pictures showed any areas of damage which had been deliberately NOT photographed.When quizzed the response was I don’t have a hoist to look under the car and rely on our photographer, but I can assure you we do not buy cars with rust.The issues are listed in emails to [redacted] below which were never addressed. When the car arrived here in Australia it was not driving and had to be pushed out of the container, due to broken wires to the alternator, a faulty alternator and many, many other faults as detailed below.I do not accept the flippant response from Gateway, dozens of attempts were also made to contact the owner and senior management through email, telephone calls and Linked In email contact details. No response were every received.I have only recently discovered that Gateway have joined the Revdex.com otherwise this action would have been commenced unpin delivery of the unsafe vehicle.Please keep the investigation open , Gateway have deleted all pictures of the vehicle from the internet I can however provide statutory declarations from my engineers, auto electricians, and body repairers all of whom whave world class recognition and qualifications in there field and are recognised as the pinnacle of their profession by the Australian Custom car industry.Kind regards [redacted] D [redacted] On 7/02/2016 3:39 pm, "[redacted]" <[redacted]> wrote:Hi [redacted],Thanks for the reply.I accept the damage from the transit the plastic wrap causing the damageto the paint was unforeseen and is now forgotten.The fault¹s found so far include.Faulty wiring, exposed live wires. Patched but a new loom being madeNo brake lightsAlternator faulty and wiring broken.Air conditioner pulley brackets broken, the pump was literally hanging offthe block as the bolts were sheared off at the head, some time ago by thelook of the rust at the fracture.Air Conditioner not working obviouslyPassenger door lock broken causing the door to open in Left hand cornerswhile drivingStereo not workingWipers not workingAir shock compressor faultyHood lock faulty causing the hood to open while movingChassisFront and rear of the chassis has been cut by oxy torch and bracingremoved.Side rails had been cut by Oxy torch to allow bolts to be put through tothe floor but left unstrengthened.Centre bracing has been cut with oxy and exhaust run through rendering itineffective and the only bracing for the chassis and floor.A piece of 1²x 1² angle iron had been poorly welded between the rail as anattempt to brace.Passenger floor severely rustedRear LH corner of floor by trunk severely rusted.Entire flow pan edges rusted.LH floor pan not attached to the body.The floor issues had been covered by paint to conceal the extent of thedamage.The quality of workmanship under the car was beyond amateur and in placeof using a cutting wheel for modifications the chassis and floor again theused an Oxy torch and again unsafe.My technicians are qualified and internationally respected engineers.[redacted] is previously the lead engineer for the [redacted] ! Team[redacted] was the constructor of [redacted], termed by [redacted] as the best [redacted] replacars in the world ,restores ultra high endcars and is the lead person for maintenance of my vehicles.Both are experts in their field and stated that the car was undrivable,unsafe and was likely to have a catastrophic failure at any time.I am amazed that you are part of a ten location dealership and do not havea car hoist or lift. How do you inspect the vehicles if you can¹t getunder them and how did you take the photos of the underneath?With a collection of nearly forty cars I understand extremely wellmechanic¹s and mechanical failure of old vehicles and am somewhat insultedby your explanation. I am more concerned about what appears to be falserepresentation or inability to identify unsafe vehicles on your side.I admit I did rely on your pictures and guidance and in hindsight shouldhave had someone check the car physically in place of taking someones wordthat the car was ready to show and was a 8/10.My mistake.The purpose of this is to advise you of the issues and allow you to remedythe practices that you currently employ.[redacted] I don¹t have an issue with you, I believe you acted in good faithand to your best intentions and knowledge, I do have a problem with therepresentation of the car by Gateway.Regards [redacted]       [redacted]On 6/02/2016 3:48 am, "[redacted]" <[redacted]@gatewayclassiccars.com> wrote:[redacted], I wish that I had the perfect answer for you.  I also wish that Iwould have known of these issues prior to the sale or the consignment ofthis vehicle.  The equipment including the A/C was working when the carfirst arrived to our showroom.  We don't have the luxury of a lift and doour best to inspect the cars prior to being consigned.  I am surprisedthatyou technician was worried about the car snapping in half.  Isn't it afullframed car?  Was the frame compromised?  We turn away around 30% of thecarsthat show up for consignment due to condition and or equipment issues.Rustis our biggest concern.  We know that customs will not allow a car in withanything beyond surface rust.  I really do not recall the car having anyrotor anything beyond light surface rust.  After reviewing the undersidephotos, I still do not see the problem areas.A few years ago I bought an old Porsche sight unseen and the seller wasn'taware that the cam belt tensioner was about to break.  Needless to say, Iwas left with a blown engine after the first 100 miles of ownership, $5krepair.  I also dealt with body and frame damage from the transit company,$4k repair.  I know exactly how upsetting it is to deal with a similarsituation. We released you a vehicle that was running and driving without anysuspicionof future immediate failure. Being a classic/antique vehicle, onemechanicalin nature, there is no one on this planet that can guarantee a futurewithout problems. Everything mechanical has a useful life and willeventually fail, as does most things.I sincerely apologize that the car ended up needing this much to addressandrepair.  Upon first viewing the car, we were impressed with itsappearance.It was obvious that a lot of time and money had been invested into thebuild.  It ran and drove well and certainly impressed anyone who cameacrossit.  If you ever decide to consider Gateway in the future, pleaseunderstandthat extra steps are already in place to avoid this ever happening again.Sincerely,        [redacted] - Sales[redacted]-----Original Message-----From: [redacted] [mailto:[redacted].com.au]Sent: Friday, February 5, 2016 3:14 AMTo: [redacted]Cc: [redacted]Subject: 50 fordHi [redacted],Just an update.We finally got the Ford on the road today after spending many months andover $5000 to made is roadworthy or in other words safe.The entire chassis and floor had been cut to pieces with an Oxy torch andwas full of rust, making it totally unsafe and as my engineer said I waslucky it didn't snap in half.It's amazing that none of this was shown in the pictures or videos.The font end was unsafe and rusted out. None of the electrics worked andweare having to have a new loom made for the car, the air doesn't work aswell.I could go on for a long time on this but really I am over it.The stress and worry this has caused is incredible, I am just lucky Idecided to have an engineer look at it , next time I will fly over andlookat a car.In my years of buying cars from [redacted] ,**  and others I have never beenmisled by a professional outlet before.To say I am disappointed is an understatement , I think I am going to haveto go back to my existing guys full time instead.I would be interested in your comments.Regards[redacted] D [redacted]| Director of Technology and Innovation[redacted]
Sincerely,
[redacted]

Te Dear: Revdex.comRe: [redacted] ID [redacted]We are in receipt of your compliant Dated June 6,2017Please be advised as follows:On or about June 1, 2017, [redacted] contacted us expressing interest in purchasing our Stock #[redacted], a 1970 [redacted] , advertised for sale in our...

Houston showroom.[redacted] inquired about this vehicle from our ad placed on our website and other commercial websites. [redacted] was given full access to the vehicle to inspect the vehicle prior to purchase either on his own or through a third-party inspection. Which [redacted] got a third party inspection done as we would like for all of our customers to do. Here at Gateway we want all of our customers happy with the condition and price of the car.[redacted] was given the green light from the inspector that this car is a good buy. The next step for Gateway Classic Cars is to secure a One Thousand Dollar Deposit along with [redacted]s offer. [redacted] made a offer of Sixty Thousand but refused to give us any kind of deposit knowing that we would not run his credit card unless his offer was accepted. I shared with [redacted] that this deposit helps the buyer and seller. Once we run the card for the deposit the deal is done. The seller can't go back on the deal and the buyer is secure on price as well. [redacted] felt like it shouldn't have to pay a deposit at all. I did all I could to aid [redacted] in this matter. Sincerely, Anthony [redacted]Customer AdvocateGateway Classic Cars

The customer contacted our staff about purchasing a 1934 Ford Pickup.  On 12/2/17 a non-refundable deposit of $1,000 was given toward the purchase.  Our policy of all deposits being non-refundable, and all purchases to be complete within 7 days of a deposit was clearly explained....

Both written and oral.  These policies were also printed on the purchase agreement which the customer received on 12/2/17.  Our sales staff was in daily contact and were consistently brushed off by the customer over the following week.  From 12/11/17-12/22/17 our sales staff attempted contact via phone, text message, and email and did not hear back from the customer. (see attached emails as well) Given all contact attempts were being ignored, we ended attempted contact a full 3 weeks after the deposit was given.  The vehicle went back on the market and sold a short time after.  Three months later the customer contacted via phone.  Our sales staff explained that his lack of response gave us no choice but to relist the vehicle and it had been sold.  We explained our policy that all forfeited deposits can be used toward another purchase for a 6 month period after the initial deposit date.

Our company has provided all documents sent to this customer which take aim at his claim of not receiving "anything" in writing. Since 1999, all of our sales have been contractual, in writing, and accompanied by a non-refundable credit card receipt slips. Why would we start avoiding this now? We are selling over 75M in gross sales annually, it would terribly irresponsible, and illegal, not to have contracts in place itemizing the terms of our agreement. Again, we consider this complaint false and without recourse. GCC

12/9/17  No the matter has not yet been resolved.02/16/2018 [emailed consumer to contact me, $ he wants; my concerns about "As Is, Where Is" contract]02/23/2018 [second email sent- need reply by noon on 2-27]02/27/2018 @ 12:10 [no reply; close]

Good afternoon,  I have just received the notice of the issue today. I responded to Mr. [redacted]'s concerns on 6/15/16. I believe he then sent a complaint to your organization. As stated below Mr. [redacted] came and looked at the car before providing final payment.   On Jun 15, 2016 3:02 PM,...

"[redacted]" <[redacted]> wrote: [redacted], I am sorry to hear that the vehicle has had issues. It is never our intent when advertising vehicles. Since the seller states the was in good working order at the time it was delivered to us, and our records indicate it was a good running car, we have no way of knowing when something would fail. I always recommend to have  a vehicle delivered or trailer it home until you get to know the in's and out of the vehicle. As I remember you came with a friend and looked the vehicle over, handed over a cashier's check then loaded it up. Also, we are simply an advertising agency as our website states and our contract states.  We never intend to sell something with rust or mechanical issues but we also don't claim to inspect the vehicles or perform any mechanical work or tests. We simply take the vehicle from the owner, take the information they provide to us, and list it on some websites and try to find them a buyer. Per the contract: Buyer's Guide  - which you signed: "As, Is. No Warranty."  "YOU WILL PAY ALL COSTS OF ANY REPAIRS. The dealer assumes no responsibility for any repairs regardless of any oral statements made about this vehicle." Vehicle Purchase Contract - which you signed.  #3 - which was initialed says "The customer has inspected the vehicle or had the opportunity to inspect the vehicle, and accepts the vehicle on an AS IS, WHERE IS basis." #4 - which you initialed says " The vehicle is "For Sale By Owner" displayed at Gateway Classic Cars of Louisville, who is acting only as a Sales Agent. The Company is not making any representations as to the condition and/or the value of the vehicle. Gateway Classic Cars of Louisville has not checked the condition (mechanical or structural) or mileage or authenticity of this vehicle and is relying on the information provided by the seller. The company is not responsible for omissions and errors in advertising this vehicle. The Customer is relying solely on his/her inspection, knowledge and judgment to purchase this vehicle and will hold the Company harmless from all future claims arising from any representations made by the seller. By signing this document the Customer expressly gives up the right to sue the Company for any damage or liability or loss of value arising from this purchase." Per the Website: This vehicle is being sold AS-IS, WHERE-IS, with no warranty, expressed, written or implied. The Seller shall not be responsible for the correct description, authenticity, genuineness, or defects herein, nor is responsible for any omissions or errors in advertising and therefore makes no warranty in connection therewith. No allowance or set aside will be made on account of any incorrectness, imperfection, defect or damage. Any descriptions or representations are for identification purposes only and are not to be construed as a warranty of any type. It is the responsibility of the buyer to have thoroughly inspected the vehicle, to their satisfaction to the condition and value, prior to purchase. The seller shall and will make every reasonable effort to disclose any known defects associated with this vehicle at the buyer's request prior to the close of sale. Seller assumes no responsibility for any repairs regardless of any oral statements about the vehicle, post sale. Gateway Classic Cars World's Largest Classic Car Company Louisville Showroom ###-###-#### [redacted] New Contact at Gateway Classic Cars Looking For: Loc: LOU Copy sent to: [redacted] Comments: Back in 4/9/15 I bought a 1970 chevy nova for 15,000 not chump change was told it had some problems but ran and drove good [redacted] the sale person after asking him if the car could be driven from Atlanta ga to blakely ga were I live 13 hr alway from gateway classic cars showroom in Memphis, IN [redacted] said it would be fine fir me to drive from ATL to me home a 5 hr trip [redacted] put my life at risk telling me this because luckily I left it on the trailer because as soon as I unloaded it and had it inspected he said I would have caught the car on fire or the car would snap in have the inspector told me the the car I spent my 401k 15,000 dollar dream car which im still making payments on is really worth 3,500 dollars I drop to my knees the pros with the car is the exhaust and paint job the cons are 2 front rims are bent they painted over dirt on the chaise the back floor panels are plastic  truck bed liner screwed in with screws the whole interior was thrown and taped together th  e whole wiring harness system can catch fire at any time the engine was thrown together blown head gasket  bad distributer bad thermostat bad ac system all suspention is shot bad trans the car is covered in rust hidden by paint which is now chipping it a straight srcap yard junk car that used to look and sound good I have only drove it 3 times 2 of those times ut broke down on me in a year a 6 month still making payments on it been put in shops to fix one problem to find 7 more problems finally ran out of money after putting 3,200 in it I got 18,200 $ in it I hate the sight of the nova now it just seats in my carport [redacted] was the owner the real con man still posting and riping people off and [redacted] from gateway classic cars is the bigger con man for saling it to me for 15,000 when he new what was wrong with it he used false advertising and lied to my face and put my life at risk when he said I could drive the car on a 5 hr trip

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
[redacted] and the people at this location at gateway classic cars are in clear violation of false advertising they coned me [redacted] himself told me "its a good little car man" he seen how bad I wanted it anf toke advantage of me and my lack of knowledge of cars and buying cars and yes hes precious paperwork saves him from a lawsuit he says theryre company only sales the cars and does not inspect them but that is a lie because they have to know how much they can get for them and make a profit and not under sale them gateway classic cars is a big company with 10 locations around the usa and I prey the other locations does rob others like they did me they coned me point blank and simple they sold me a 3,400 car for 15,000 I just want justice I want them to fix the nova or give mr 18,200 because iv put 3,200 trying to fix it iv only been able to drive it 4 times in a yr and a half please help me also look up theyre video on youtube and its clearly false advertising its named 1970chevrolet nova - louisville showroom - stock #895 make sure to read what they wrote
Regards,
[redacted]

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Gateway Classic Cars Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: ...

Response: This vehicle was on consignment with Gateway Classic Cars and was purchased As Is, Where Is with No Warranty. We are sorry to hear that the buyer had engine trouble after the purchase, but the vehicle was running and driving when it was in our possession, as our video shows. We have signed contracts from the buyer stating that he understands it is As Is, Where Is, and that he has been given every opportunity to inspect the vehicle before purchase. He chose not to do so and took the vehicle sight unseen with no warranty. It left our showroom in good running order and we cannot be held responsible for what happens to it after the buyer takes delivery. We will not issue a refund to cover an engine rebuild. We can provide 4 places on our contracts and one spot on every page of our website where it discusses this matter: "This vehicle is being sold AS-IS, WHERE-IS, with no warranty, expressed, written or implied. The Seller shall not be responsible for the correct description, authenticity, genuineness, or defects herein, nor is responsible for any omissions or errors in advertising and therefore makes no warranty in connection therewith. No allowance or set aside will be made on account of any incorrectness, imperfection, defect or damage. Any descriptions or representations are for identification purposes only and are not to be construed as a warranty of any type. It is the responsibility of the buyer to have thoroughly inspected the vehicle, to their satisfaction to the condition and value, prior to purchase. The seller shall and will make every reasonable effort to disclose any known defects associated with this vehicle at the buyer's request prior to the close of sale. Seller assumes no responsibility for any repairs regardless of any oral statements about the vehicle, post sale." Sent on: 4/14/2016 4:15:43 PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
For starters I had to notify gateway classics about the cracked window after I spoke to Vinny the transporter during transit. At that time Vinny had told me about the broken window and that the truck was having a hard time idling. I then contacted [redacted] and not til then did he tell me that "YES" the window was cracked and that the truck had a problem idling but it's just from "Bad Gas". [redacted] stated that gateway would pay for repair of window, which til this day has not happened. One would think that after purchasing a vehicle it would run/start/idle. Gateway classics still doesn't see an issue with the fact that the truck should have never been put on flatbed for transport unless it was properly running. I was told by [redacted] and [redacted] that it was the "Bad Gas". It was not bad gas truck still did not start after trucks gas was siphoned. There were many problems with truck, broken headlight,broken choke, broken speedometer, front brakes worn down to nothing to name a few. I was then asked what the sea level was in New York by [redacted], That was comical being that the truck came from Memphis Indiana. [redacted] and [redacted] were now stating that it was the carbeurator which needed adjustment. After bring it to a mechanic and 1300$ after [redacted] offered me 250$. But that offer is now off the table [redacted] said  in his response cause I went on there site and many others and spoke the truth about what occurred. It was there lack of fairness or accomadation to me as the customer who was delivered a non working truck. I tried to explain to [redacted] that a mechanic in NY is 75-100$ an hour. So 250$ was not going to cut it. So [redacted] and gateway classics can keep the 250$ and I will continue to post  truthful reviews and comments on all car related sites. And inform potential or existing customers about how that operate.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]   False advertising to the customer, and directly lying to the customer over the phone. They are only interested in SALES only, and they said they had integrity, which is why I know now why they want all the legal papers signed. They should be held to a lemon law. Will never recommend this company to anyone.  This company is worst then a shady used car dealer. Yes it barley ran and drove, leaked oil all over, no oil pressure, and all kinds of aluminum in the crankcase, rod bearings were shot, rocker arms worn out. Oh and they said the engine had less then 10k miles on it.
Regards,
[redacted]

A 1965 Chevrolet C10 was purchased from our Gateway Classic Cars Louisville Showroom by [redacted] on April 16th 2015. The vehicle was picked on April 23rd by D&D Auto Transit and delivered to [redacted]. The shipper noticed a small crack in the driver side window. We made note of that, and also...

informed [redacted]. The previous owner had only driven the truck 30 miles in the last 3 years due to his failing health, this is the main reason the truck was brought to our showroom. The previous owner could no longer drive it and enjoy it. The truck had developed a rough idle condition, due to the older gas being in the tank. After several texts from [redacted] to [redacted], another Gateway Salesman, [redacted] was referred to me. Each time [redacted] called I gave him suggestions to try. He would immediately say he had tried those suggestions, which seemed strange to me that he was so fast to reply to them. [redacted] then contacted our director in Florida, [redacted], and he told him to get an estimate for the window and a basic tune up for the engine. [redacted] sent a bill of $1300 that included other items that did not pertain to the window or the tune up. [redacted] assessed the bill and determined that a reimbursement of $250 was fair and equitable. [redacted] agreed to this and I informed him I would need to send him our Standard Agreement and Release Form. [redacted] read the release, called me back and indicated he would not sign the form. I informed [redacted] we could not send out a check until this matter was resolved. At this time [redacted] became border line belligerent and I ended the conversation. [redacted]’s wife then went to our Face Book pages to give Gateway Classic Cars poor reviews. At all times, I ([redacted]), [redacted] and [redacted] conducted ourselves in a professional manner with [redacted]. The $250 settlement was offered as customer goodwill and was based on the estimate of $100 to fix the window, and that left $150 for spark plugs and a carburetor tune. The estimate he sent also had wheel cylinders, a transmission flush and filter, brakes and other items that are basic maintenance that the buyer wanted to have done. Everything we sell is AS IS, WHERE IS, and we are not going to pay for the first 30,000 miles of basic maintenance. We agreed to fix the problems that he had asked us about and $250 should cover that just fine. The release simply says that IF he agrees to take the $250, he cannot ALSO go on websites leaving negative reviews, sue us, or ask us for more money in the future. It is a standard release. No company will settle with you by reimbursing you, and then allow you to do damage with negative reviews, lawsuits etc. If you are able to do that, what was the point in settling in the first place?    The video did show a running and driving vehicle and it was running and driving when we shipped it. We offered $250 to be helpful when we very easily could have stuck firm to the AS IS, WHERE IS contract and offered nothing. Now, our offer of $250 is off the table since the negative feedback has already been left. We consider this sale final and will offer no reimbursements or refunds.
 
 
                      [redacted]@Gatewayclassiccars.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Although I agree with everything stated by Mr. [redacted] response, the issue of "False Advertisement" was not responded to.  As stated in my original complaint, they have shown proper advertisement for a AC equipped NON-WORKING vehicle, but this one was NOT advertised as such.  This was advertised as an AC car!  And although I discovered the issue prior to the sale, they have a 1K Non-Refundable deposit.  I am requesting the 1K refund as their advertisement of AC car was the deciding factor with this car amongst many others.  If not resolved, I have intentions of continuing action with Consumer Affairs as well as offering my negative review a very large Military network including associates at BOEING St. Louis.
Regards,
[redacted]