Gattle's of Ohio Inc.

I purchased warranty through Dale Earnhardt ChevroletI paid about $

We are in contact and working with the customer; we have set a service visit for today

July 21,
Here at
Dale Earnhardt JrChevrolet we strive for customer service excellenceToday’s
contractual paperwork and credit processing are long and tediousWe attempt in
every way to make our
customers feel at home while they waitIn reference to
the vehicle that Mr. & Mrs
*** were trying to purchase, it did in fact have a GM recall on it, and
that shows how detailed our processes are on each and every vehicle we sell
Every new vehicle dropped at our lot goes through a pre inspection delivery
check and a VIN check to catch such necessary items that need addressedThe
recall had been completed one day prior to the ***’s purchase attempt
Unfortunately, once our *** department has completed the recall, the
paperwork is then submitted to GM to clear the VIN search for that particular
recallIn most cases this may take to days to clearOnce our *** ***
communicated the recall issue to our *** department, they were informed by
internal paperwork that the recall had been completedWe then attempted to get
the ***’s back in to complete the purchase transactionWe made attempts
to get the ***’s back in to complete the deal to our dismay they would
not purchase the vehicle from usWe do apologize for any and such
inconvenience as they have encounteredIt is nor never will be our intentions
to misrepresent our product and/or services to our customersAs a business, we
are not legal able to remove any credit inquiries from any ones recordsThis is
unfortunate for all of us, but once signing the credit application, that
inquiry is completed and non-removable by us
Once
again, we apologize for any inconveniences and misunderstandings in this
matter
*** ***
Dale
Earnhardt JrChevrolet **

Complaint: ***
I am
rejecting this response because:I asked them to find me a car comparable to the one that I didn't receive, the next comparable *** was More and their response was sorry we can't do that, but we can sell you a standard *** with more miles, no way, I bought a *** from *** *** ***, premium everything, same yr *** with miles on it for the same They were shocked when I told them my situation and took very good care of us So ty Dale Earnhardt Chevrolet for being such a bad business.
Regards,
*** ***

Mr*** cashed Ck# *** for refund; check cleared 8/2/16. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Here at Dale Earnhardt JrChevrolet, we pride ourself in our Customer Service. Unfortunately we were not able to obtain the vehicle. I would love to try to make *** *** happyHow can I do this? Please ask her to contact me, *** ***

Complaint: ***
I am rejecting this response because: we have NOT received a refund from the business.
Regards,
*** ***

The vehicle sold was given a *** Automotive Certification. If any work has been done and paid for on this vehicle that would have been covered under the Certification we will gladly reimburse the customer. We apologize for the confusion on the warranty and look forward
to rectifying this misunderstanding

Complaint: ***
I am rejecting this response because:***, Thank you very much for your response, and I apologize for the confusion. My rebuttal to the situation is that I am not satisfied with their response to my complaint As of today, which is over a month after I went to the dealership, I have moved my seat back and forth many times letting people in and out of the back seat The seat motor is working completely perfectly. I think it is beyond ridiculous and extremely unprofessional that they tried charging me dollars for a repair that is completely unnecessary and uncalled for. Yes, I agree with the fact that there was an air freshener that got stuck on the seat track This was the reason why the seat wasn’t moving Instead of them telling me, “You have nothing to worry about, there was just an air freshener stuck in the seat track We removed it for you and you are good to go!”, they tried charging me for a completely bogus repair. Besides these facts, the estimates that they gave me for the “repair” are completely illegal I showed these estimates to four other mechanics that I have gone to in the past, and they all literally laughed at me with how unprofessional and illegal the estimates are They literally thought that I was joking with these estimates A proper estimate is supposed to state how much each individual part costs and how much their hourly labor rate is, amongst a number of other things Their estimates did not state any of this I still have a copy of the estimate that they sent me If you would like to see for yourself what they sent me, I would be happy to send it to you. This dealership has to be held accountable for trying to steal money from customers for bogus repairs This is completely unprofessional and I will not sit idle and let them continue to do this to other customers who don’t know any better Thank you very much for your time in regards to this matter If you need anything else from me, please let me know at your earliest convenience. Best Regards, *** ***

Complaint: ***
I am rejecting this response because:My check shouldn't have been deposit if I returned the car on Tuesday 1/Once the car was return that means there was no dealPlus your employee told me that because I returned the car my check wouldn't be sent so at the end of the day I should be able to trust the people I am doing business withMy check was post dated for 1/and the deal should have been closed 1/It isn't right that you think I should wait days to receive my money back
Regards,
*** ***

January 27,
Revdex.com
Serving Northeast Florida & the Southeast Atlantic
*** *** *** *** *** *** ** ***
Reference Case ID# ***
To whom it may concern:
Ms*** attempted to purchase a vehicle as sharedMs***’s check was
depositedWe utilize a third check company and their policy is what was shared with Ms***
Upon the funds being received and completion of the day time period that is required by the third party, upon this determination the customer will then be refunded
We appreciate Ms***’s business and look forward to a fast resolution
Thank you,
*** *** ***

Complaint: ***
I am rejecting this response because: The special policy in regards to the water pump has not expiredThe special policy states that either the tech has to see the water pump leaking or see evidence of coolant leaking in the water pump housingFor a fact there is evidence of coolant leakage in the water pump housingThey are still being deceptive in saying the special policy has expired when it hasn'tThey just don't want to perform the service
Regards,
*** ***

Customer has been refunded.Thank you!

Please provide information 'The special policy" is in effect as our information shows it has expired. Also, please provide information water pump leakage, as upon our review it was not detected as we tried to show the customer

ID # [redacted]   Mr. [redacted] brought his vehicle into our Service Department on or about 6-9-16.  Upon which time he authorized us to ‘Customer has approved motor tear down to assess oil consumption issue’.   Cost for service $1,850.12   Mr. [redacted] paid...

service department with check # [redacted]; the check has been returned back to our company ‘Not Sufficient Funds’.   Mr. [redacted] at that time also rented one of our loaner vehicles on or about 6-9-16 (with 15 miles on unit) and returned vehicle on or about 8/15/16 (with 6903 miles on unit).  The unit was damaged upon return and our insurance company is subrogating with Mr. [redacted]’s insurance company due to Mr. [redacted] not taking responsibility of damage during time in his possession. Mr. [redacted] owes for the rental usage of $2031.84.  For Vehicle damages of $1,153.82.   Total amount due [redacted] $5035.78

Company's response below:Subject: RE: [redacted]To Whom it May Concern: There is a third party system we use call MPI system Autopoint.  In this system our log shows where the customer was sent an estimate twice through the system.  As far as the repair the vehicle did...

have an air freshener stuck under the seat. However the continued attempt by the customer to move the seat while it was bound up did cause damage to the seat motor. The technician reported that after moving the seat 2-3 times the motor would stop working. This is an indicator that the seat motor has internal damage which would require replacement. For a reputable facility such as ours, it would require replacement to stand behind our workmanship.  Thank you, [redacted]Dale Earnhardt Jr. Buick/GMC/Cadillac[redacted]Cell:  [redacted]Main:  [redacted].[redacted]

Ms. [redacted],   I’m sorry for any inconvenience, please reach out to [redacted] at [redacted]; she can assist you with the cancellation of the [redacted] paperwork.  The documents received did not include a [redacted] cancellation.   We look forward to hearing from you to complete your...

request.   Thank you.

The vehicle's special policy coverage had expired at the time of this service visit.  We also tried to have the customer look at the leak that we were taking about on her vehicle, and she refused.  We tried everything to make customer happy, but we did not see the water pump...

leaking at time of visit.

To Whom It May Concern:As shared in the prior response, the technician reported his findings at that time.  We shared our findings.