Gattle's of Ohio Inc.

Complaint: [redacted]
I am rejecting this response because:During our visit On April 25th I informed [redacted] that I travel for work and had dedicated that day to purchase  a new truck. We spent 6 hours there only to be informed during signing paperwork that we would not be able to take home truck due to recall. I signed the credit application with good faith that I would be purchasing a truck. 2 hous Prior to signing papers Mr. [redacted] pulled up another truck to the outside door. After leaving the business office Mr. [redacted] informed us that it we be for me to drive until recall was fixed. Not once during negotiations or waiting to sign paperwork was I ever informed of such. Had I had been made aware of these conditions I would not have agreed to have my report pulled. It is my understanding that the [redacted]  knew of recall but proceeded to sell the truck anyway. I will be glad to submit text and emails associated  with this claim. I reached out to Mr. [redacted] personally to try and resolve and he indicated he would call me back but never did. For the record the recall was fixed on April 23rd. The ** job card number is [redacted]. As for trying to make contact after I never heard back from them after the end of April. I have tried reach out to Dale Earnhardt Chevrolet to resolve this, but to no avail. I feel that it is unfortunate that I have to pursue this course for resolution. The lack of communication led to the complaint. I am sure that Mr. [redacted] still has my contact information . My credit score has suffered because of this incident due to deceptive sales.
Regards,
[redacted]

The customer was refunded their deposit for any confusion with the proposed purchase which our normal process is the deposit is non-refundable.

October 26, 2015
Revdex.com
[redacted] [redacted]
Reference Case ID# [redacted]
To whom it may concern:
Mr. [redacted]’s 2011 [redacted] concerns was completed at our...

Service
Department on 10/08/15.  I have also
included a copy of the Repair Order from the Service Department which Dale
Earnhardt Jr. Chevrolet absorbed this charge.
We appreciate Mr. [redacted]’s business and look forward to
a fast resolution.
Thank you,
[redacted] 
[redacted]

July 21, 2015
                Here at
Dale Earnhardt Jr. Chevrolet we strive for customer service excellence. Today’s
contractual paperwork and credit processing are long and tedious. We attempt in
every way to make our...

customers feel at home while they wait. In reference to
the vehicle that Mr.  & Mrs.
[redacted] were trying to purchase, it did in fact have a GM recall on it, and
that shows how detailed our processes are on each and every vehicle we sell.
Every new vehicle dropped at our lot goes through a pre inspection delivery
check and a VIN check to catch such necessary items that need addressed. The
recall had been completed one day prior to the [redacted]’s purchase attempt.
Unfortunately, once our [redacted] has completed the recall, the
paperwork is then submitted to GM to clear the VIN search for that particular
recall. In most cases this may take 2 to 3 days to clear. Once our [redacted]
communicated the recall issue to our [redacted], they were informed by
internal paperwork that the recall had been completed. We then attempted to get
the [redacted]’s back in to complete the purchase transaction. We made attempts
to get the [redacted]’s back in to complete the deal to our dismay they would
not purchase the vehicle from us. We do apologize for any and such
inconvenience as they have encountered. It is nor never will be our intentions
to misrepresent our product and/or services to our customers. As a business, we
are not legal able to remove any credit inquiries from any ones records. This is
unfortunate for all of us, but once signing the credit application, that
inquiry is completed and non-removable by us.
                Once
again, we apologize for any inconveniences and misunderstandings in this
matter.
 
[redacted]
Dale
Earnhardt Jr. Chevrolet **

Complaint: [redacted]
I am rejecting this response because: I made a deposit for a 2017 Toyota Prius trim level 4 as advertised.  It was...

wrongly advertised as a trim level 4 even though I found the Toyota window sticker in the glove box stating a trim level 3.  Because of fraud on their part they would have been required to refund the deposit or risk litigation from the credit card company.  Because of their fraud I suffered expenses previously mentioned which I would like refunded.  They can choose to refund my expenses or I will file with the small claims court.  I have all receipts, emails, and printouts showing the false advertisement.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: that is a completely unacceptable and unprofessional response.  This dealership needs to be held responsible for making false claims to their customers in an attempt to steal money from uninformed customers.It is against the law for them to do this, and I'm not going to accept these "responses" until something legitiment is done about it
Regards,
[redacted]

I am rejecting this response because this should have never gotten this far. The next morning I contacted ** myself to inquire about the recall. If I was able to get that information that quickly then why couldn't they. I was thoroughly aggravated after sitting in the dealership for about 7 hours to sign a contract on a truck that I could not even take home. Further more we could have been told earlier about the recall rather than sitting in there for hours. Because according to the truck [redacted] they were aware of the recall several hours prior to presenting the news to us. According to the credit bureau this is a pretty simple matter all they have to do is contact the bureau.
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]