Gaughan Companies

Initial Business Response /* (1000, 5, 2015/08/27) */
We received the complaint and after reviewing this is what we found. [redacted] & [redacted] moved into Oakmont Apartments on June 1st, 2013. They signed a one year lease which would have ended May 31st,2014. In the lease it states...

in section D. under TERMINATION OF LEASE WITH SPECIFIED ENDING DATE, "if resident wishes to move out of the apartment on the date this lease ends, Resident must give Management prior written notice equal to the notice period (60 days)." It also states in section D. labeled MOVING OUT BEFORE LEASE ENDS that "if Resident moves out of the apartment before the date this lease ends, Resident is responsible for rent for the duration of this lease or until the apartment is reoccupied and any other losses, Resident further agrees to pay an administrative fee of $200 plus any other costs associated with breaking this lease and as outlined elsewhere in the body of this lease." They had stated they talked with Bill, who was the On-Site Manager at the time but unfortunately they are still held responsible to their lease terms. We do apologize if there was any miscommunication. They were charged out the remainder of their lease for rent but someone did move into that unit on April 26, 2014 so we did credit them back $1,066 for future rent charges that was previously charged. They could have contacted someone in the corporate office to ask about the stipulations of their lease if they were not getting answers from the on site management. The balance owed on their account is true and accurate.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Thank you! That's all I wanted to be done is to have it taken care of like we were told. I appreciate you're help, and will save you're info in case of emergencies if something needs to be done.

Initial Business Response /* (1000, 15, 2016/02/25) */
[redacted]Document Attached[redacted]
I did receive a request for a service animal and processed the request in a timely manner. The resident was given rules at the time of the approval. The two violations received were a result of not following the...

companion/service animal rules. In the rules, section 5., it states, "When the dog is not in my apartment/townhouse, the dog must be on a leash. My dog is not allowed to run free in the indoor or outdoor common areas." In section 6. it states, "Acts of aggression toward persons or interference with other tenants' peaceful enjoyment of the premises is not allowed. In section 8 it states, "Failure to comply with any of the above rules will constitute a lease violation and can result in the termination of your tenancy." Attached is the rules signed by [redacted].
We are not discriminating in any way. We will not release anyone free and clear from their lease.
I will get in contact with [redacted] to discuss the issue at hand and come to a resolution.

Initial Business Response /* (1000, 5, 2015/08/27) */
We received the complaint and after reviewing this is what we found. [redacted] & [redacted] moved into Oakmont Apartments on June 1st, 2013. They signed a one year lease which would have ended May 31st,2014. In the lease it states in...

section D. under TERMINATION OF LEASE WITH SPECIFIED ENDING DATE, "if resident wishes to move out of the apartment on the date this lease ends, Resident must give Management prior written notice equal to the notice period (60 days)." It also states in section D. labeled MOVING OUT BEFORE LEASE ENDS that "if Resident moves out of the apartment before the date this lease ends, Resident is responsible for rent for the duration of this lease or until the apartment is reoccupied and any other losses, Resident further agrees to pay an administrative fee of $200 plus any other costs associated with breaking this lease and as outlined elsewhere in the body of this lease." They had stated they talked with Bill, who was the On-Site Manager at the time but unfortunately they are still held responsible to their lease terms. We do apologize if there was any miscommunication. They were charged out the remainder of their lease for rent but someone did move into that unit on April 26, 2014 so we did credit them back $1,066 for future rent charges that was previously charged. They could have contacted someone in the corporate office to ask about the stipulations of their lease if they were not getting answers from the on site management. The balance owed on their account is true and accurate.

Initial Business Response /* (1000, 5, 2014/08/22) */
We have reviewed and adjusted the account in the amount of $34.00. If I can assist you further please do not hesitate to contact myself or the Assistant Property Manager [redacted] at XXX-XXX-XXXX.

Thank you for your comment. We would like the opportunity to learn more about your concerns. Please contact management directly at ###-###-####.