Unfortunately the information contained in Ms***’s complaint is incorrect. GCI’s web site gives available plan information by service area. Currently the *** service area does not have the GIG Internet service plan. The highest available speed in *** is Mbps as
shown on our web site. The lesser speed also includes less included data than the Gig plan. Once the Gig plan becomes available then *** customers will receive the same speed and included data. The plan upgrade will be at no additional cost as it was in ***
Complaint: ***I am rejecting this response because: Per my credit card statement I was credited $on 12/26/ I also checked previous statements and GCI charges were as follows: 11/ $476.72, 10/$130.93, 9/$81.92, 8/$245.51, 7/$113.95, 6/$45.77, 5/$(most likely for cable, house phone, etc.) and $(most likely cell phones) I apparently still have an outstanding bill coming
I also was credited around $when disconnecting other services and kept getting statements that I had this credit I called GCI after several months to ask them to put this credit toward my cell phone bill and after a second call it probably was credited as I no longer received the statement I never received statements for our cell phones or warnings that I was overusing.
I find it interesting that my cell phone bill was only $in JuneAs mentioned earlier, I spoke to someone in person either late April or early May and explained our new situation when discontinuing other services I cannot believe that a GCI employee would give me fraudulent informationWhy would I ask for roaming when I live out-of-state and only make infrequent calls to Alaska? I am profoundly disappointed with GCI and believe that this company engages in fraudulent business practicesI would like to contact a Consumer Protection Agency to make them aware of this company's fraudulent business practices and hope that you can pass on my case to them If needed, I am able to provide credit card statements Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you!
Sincerely,
*** ***
Complaint: ***I am rejecting this response because:When my wife initially signed us up, she requested for nationwide for both phones, the GCI rep confirmed that, so there should’ve been any “roaming” fees to begin with. This is not only about overage charges, but flat-out not providing the services we signed up for. Imagine signing up for services, not getting them, and then being overcharged by $40, how would you feel?In the attached photo on the left column the months that I did not receive the services that I was paying for are highlighted (May 12th to July 27th). The area I was staying in was listed as a service area for GCI in Montana. I contacted the GCI tech department on May 13th, and they informed that they could not help me at all, and they basically refused to do anything.Now notice on the right hand column is the bill I received for the months I did not receive service. Notice how it jumps from $to $and $135.40. If you do the math, I was overcharged $for the month of May (which I didn’t even hardly receive any services) and $for June (another month that I received almost no services). Total that together and it is a total of overcharges of $41.23.Then in August my bill was $111.17, so that’s a credit of $7.28. So adding that in, I was overcharged a total of $for services I didn’t even really get.So as soon as I got back to Alaska, I called to make sure both phones were now on “Alaska-only” coverage, since we aren’t leaving the state for while. So explain to me, how being on Alaska only for over a month, our bill is somehow $120.31…when only phone was on nationwide it was $118.45, that just doesn’t make any sense. So that’s an overcharge of at least $(probably more), add that on, and now the total of overcharges is $40.23.I was going to drop this whole thing, but there it is, as soon as I get the September bill, it’s another overcharge, when does it stop?Sincerely,*** ***
*** complaint fails to mention that GCI opened a trouble ticket for him at 12:PM on Christmas Eve when we were first notified of the issue and completed that trouble ticket at 3:PM Christmas Eve. The cause of *** phone trouble was his own phone equipment and not his GCI
serviceGCI will be waiving the $premise visit fee
Complaint: ***
I am rejecting this
response because: It is a statement I was told my cable lineup will cost me more money if I want to keep it On the voice recording I received after I filed this complaint, I was told I could opt out of the cable services though, so I am going to do that GCI has multiple accounts for me and have been reluctant to update my address, so maybe they are confused
Sincerely,
*** ***
GCI replied to ***’s emails on 7/12/with the following: Thank you for contacting GCI Customer Service concerning your serviceUnfortunately, we were not able to locate your account using the information provided in your e-mailOur system will block numbers from coming through if they are
digitsWould you be able to send us your account number with dashes between every third number? Also we will need to verify your PIN/Password on the account in order to review the billAs soon as the requested information has been received, we will respond to your inquiryWe apologize for the inconvenience, and look forward to your replyIf you prefer to contact us directly, please call Customer Service at *** or ***, and a Customer Service agent will be happy to assist youCustomer Service hours are weekdays am -pm, and weekends from am - pm. *** replied back to GCI with the following: You still have failed to Email me back or Adjust my accountI will be filing a Revdex.com Complaint on the 7th Aug and have them help me out with this complaintYou might want to hire some personnel that work better at customer serviceHope one day you can email a customer back that is not auto populated. *** still has not provided GCI with the requested information so we can assist him Until he does, his complaint will remain unresolved
Since ***, by her own admission, is not a military member and thus not eligible for termination of her contract under the Servicemembers Civil Relief Act then the only proper thing for her to do is to live up to the contract she freely signed with GCI or pay the early termination fees described in the contract
Complaint: ***I am rejecting this response because:
While I appreciate GCI's willingness to give me some consideration for this issue the biggest complaint has yet to be answeredPer GCI's own response, the auto-pay we had setup fell-off when they purchases *** without my knowledgeI don't specifically remember receiving any bills in the mail from GCI but even if I had I would have likely ignored them since I never had a GCI accountI was unaware of the buyout until after the cards quit working and despite GCI's claim yet again that the cards were transferring data all of the power lights were amber colored and I had to switch to *** to get internetI can not explain the supposed data use on two of the cards since none of them were working to my knowledge
I will be satisfied if GCI agrees to have *** *** *** remove the derogatory from my credit permanently since I have paid the bill in full (that I was unaware I owed due to the failure of GCI to transfer payment systems when they purchased ***)
Sincerely,*** ***
Complaint: ***I am rejecting this response because: It is wrong to change a person or persons an early termination fee because your company does not have coverage where I am livingRegardless the contact it is bad business to charge for services outside of Alaska when your company does not provide coverageWould GCI have provided adequate cell service in New Hampshire this would not be an issue however if you don't offer services you should fall into suit with every other cell provider and when a customer moves outside of that area of coverage, work with the customer to collect past due and excuse ETFYou're giving GCI a bad name for only accommodating active duty military.I would like to be in contact with a representative from GCI who has authority in this matterDo what's right. Sincerely,*** ***
GCI has nothing new to add to our previous response to this complaint. Without verifiable proof contradicting GCI’s usage records based off of information from *** cable modem our final response is that the usage records and the billing records are correct as rendered. Butch can visit any GCI Retail store and swap his cable modem for a new one if he remains in doubt
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am aware that it is now paid in full but it’s the fact that every month I have to call in and set autopay upI have had the same person within five minutes of each other tell me that I had autopay set up and then turn around and say that I did not have a auto pay set up
Any further issues and I will continue making Revdex.com reportsz
Sincerely,
*** ***
*** was told that at the end of her two-year cable TV contract in Aug the cost of her cable package would increase to the regular retail rate instead of the discounted rate she is currently receiving in consideration for her two-year commitment. There is no cost increase until the end of her two-year contract. This is what she was told
When *** made the payment in October she paid the balance due on her husband’s account. Neither she nor the GCI agent assisting her were aware that the payment should have been applied to a different account. GCI has since transferred the amount of the balance due on
***’s account from her husband’s account and cancelled her account at Cornerstone Credit Services
When *** contacted GCI on 10/7/the agent explained to him that the charges were for services 4/20/16-5/12/16. *** disconnected service with GCI on 5/12/16. *** account also shows that GCI received back, via return mail, the invoices mailed to him after he left Alaska.
The address on record is still his Alaska address. Once an account is turned over to Cornerstone Credit Services the GCI account is zeroed out and the payment now due to the collection agency. That is why *** saw a zero balance when he looked up his account on GCI’s site. If *** clears the debt with Cornerstone Credit Services prior to 11/12/no adverse information will appear on his credit report
Complaint: ***I am rejecting this response because:I will not drop the complaint untill the work is finishedSincerely,*** ***
Unfortunately the information contained in Ms***’s complaint is incorrect. GCI’s web site gives available plan information by service area. Currently the *** service area does not have the GIG Internet service plan. The highest available speed in *** is Mbps as
shown on our web site. The lesser speed also includes less included data than the Gig plan. Once the Gig plan becomes available then *** customers will receive the same speed and included data. The plan upgrade will be at no additional cost as it was in ***
Complaint: ***I am rejecting this response because: Per my credit card statement I was credited $on 12/26/ I also checked previous statements and GCI charges were as follows: 11/ $476.72, 10/$130.93, 9/$81.92, 8/$245.51, 7/$113.95, 6/$45.77, 5/$(most likely for cable, house phone, etc.) and $(most likely cell phones) I apparently still have an outstanding bill coming
I also was credited around $when disconnecting other services and kept getting statements that I had this credit I called GCI after several months to ask them to put this credit toward my cell phone bill and after a second call it probably was credited as I no longer received the statement I never received statements for our cell phones or warnings that I was overusing.
I find it interesting that my cell phone bill was only $in JuneAs mentioned earlier, I spoke to someone in person either late April or early May and explained our new situation when discontinuing other services I cannot believe that a GCI employee would give me fraudulent informationWhy would I ask for roaming when I live out-of-state and only make infrequent calls to Alaska? I am profoundly disappointed with GCI and believe that this company engages in fraudulent business practicesI would like to contact a Consumer Protection Agency to make them aware of this company's fraudulent business practices and hope that you can pass on my case to them If needed, I am able to provide credit card statements Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you!
Sincerely,
*** ***
Complaint: ***I am rejecting this response because:When my wife initially signed us up, she requested for nationwide for both phones, the GCI rep confirmed that, so there should’ve been any “roaming” fees to begin with. This is not only about overage charges, but flat-out not providing the services we signed up for. Imagine signing up for services, not getting them, and then being overcharged by $40, how would you feel?In the attached photo on the left column the months that I did not receive the services that I was paying for are highlighted (May 12th to July 27th). The area I was staying in was listed as a service area for GCI in Montana. I contacted the GCI tech department on May 13th, and they informed that they could not help me at all, and they basically refused to do anything.Now notice on the right hand column is the bill I received for the months I did not receive service. Notice how it jumps from $to $and $135.40. If you do the math, I was overcharged $for the month of May (which I didn’t even hardly receive any services) and $for June (another month that I received almost no services). Total that together and it is a total of overcharges of $41.23.Then in August my bill was $111.17, so that’s a credit of $7.28. So adding that in, I was overcharged a total of $for services I didn’t even really get.So as soon as I got back to Alaska, I called to make sure both phones were now on “Alaska-only” coverage, since we aren’t leaving the state for while. So explain to me, how being on Alaska only for over a month, our bill is somehow $120.31…when only phone was on nationwide it was $118.45, that just doesn’t make any sense. So that’s an overcharge of at least $(probably more), add that on, and now the total of overcharges is $40.23.I was going to drop this whole thing, but there it is, as soon as I get the September bill, it’s another overcharge, when does it stop?Sincerely,*** ***
*** complaint fails to mention that GCI opened a trouble ticket for him at 12:PM on Christmas Eve when we were first notified of the issue and completed that trouble ticket at 3:PM Christmas Eve. The cause of *** phone trouble was his own phone equipment and not his GCI
serviceGCI will be waiving the $premise visit fee
Complaint: ***
I am rejecting this
response because: It is a statement I was told my cable lineup will cost me more money if I want to keep it On the voice recording I received after I filed this complaint, I was told I could opt out of the cable services though, so I am going to do that GCI has multiple accounts for me and have been reluctant to update my address, so maybe they are confused
Sincerely,
*** ***
GCI replied to ***’s emails on 7/12/with the following: Thank you for contacting GCI Customer Service concerning your serviceUnfortunately, we were not able to locate your account using the information provided in your e-mailOur system will block numbers from coming through if they are
digitsWould you be able to send us your account number with dashes between every third number? Also we will need to verify your PIN/Password on the account in order to review the billAs soon as the requested information has been received, we will respond to your inquiryWe apologize for the inconvenience, and look forward to your replyIf you prefer to contact us directly, please call Customer Service at *** or ***, and a Customer Service agent will be happy to assist youCustomer Service hours are weekdays am -pm, and weekends from am - pm. *** replied back to GCI with the following: You still have failed to Email me back or Adjust my accountI will be filing a Revdex.com Complaint on the 7th Aug and have them help me out with this complaintYou might want to hire some personnel that work better at customer serviceHope one day you can email a customer back that is not auto populated. *** still has not provided GCI with the requested information so we can assist him Until he does, his complaint will remain unresolved
As a courtesy to *** GCI credited all charges on his account
Since ***, by her own admission, is not a military member and thus not eligible for termination of her contract under the Servicemembers Civil Relief Act then the only proper thing for her to do is to live up to the contract she freely signed with GCI or pay the early termination fees described in the contract
Complaint: ***I am rejecting this response because:
While I appreciate GCI's willingness to give me some consideration for this issue the biggest complaint has yet to be answeredPer GCI's own response, the auto-pay we had setup fell-off when they purchases *** without my knowledgeI don't specifically remember receiving any bills in the mail from GCI but even if I had I would have likely ignored them since I never had a GCI accountI was unaware of the buyout until after the cards quit working and despite GCI's claim yet again that the cards were transferring data all of the power lights were amber colored and I had to switch to *** to get internetI can not explain the supposed data use on two of the cards since none of them were working to my knowledge
I will be satisfied if GCI agrees to have *** *** *** remove the derogatory from my credit permanently since I have paid the bill in full (that I was unaware I owed due to the failure of GCI to transfer payment systems when they purchased ***)
Sincerely,*** ***
Complaint: ***I am rejecting this response because: It is wrong to change a person or persons an early termination fee because your company does not have coverage where I am livingRegardless the contact it is bad business to charge for services outside of Alaska when your company does not provide coverageWould GCI have provided adequate cell service in New Hampshire this would not be an issue however if you don't offer services you should fall into suit with every other cell provider and when a customer moves outside of that area of coverage, work with the customer to collect past due and excuse ETFYou're giving GCI a bad name for only accommodating active duty military.I would like to be in contact with a representative from GCI who has authority in this matterDo what's right. Sincerely,*** ***
GCI has contacted *** and as a courtesy to her agreed to extend the warranty on her replacement device through April
GCI has nothing new to add to our previous response to this complaint. Without verifiable proof contradicting GCI’s usage records based off of information from *** cable modem our final response is that the usage records and the billing records are correct as rendered. Butch can visit any GCI Retail store and swap his cable modem for a new one if he remains in doubt
Complaint: ***I am rejecting this response because:it was not explained or else I would not have gotten it.Sincerely,*** ***
Complaint: ***I am rejecting this response because:Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am aware that it is now paid in full but it’s the fact that every month I have to call in and set autopay upI have had the same person within five minutes of each other tell me that I had autopay set up and then turn around and say that I did not have a auto pay set up
Any further issues and I will continue making Revdex.com reportsz
Sincerely,
*** ***
*** was told that at the end of her two-year cable TV contract in Aug the cost of her cable package would increase to the regular retail rate instead of the discounted rate she is currently receiving in consideration for her two-year commitment. There is no cost increase until the end of her two-year contract. This is what she was told
When *** made the payment in October she paid the balance due on her husband’s account. Neither she nor the GCI agent assisting her were aware that the payment should have been applied to a different account. GCI has since transferred the amount of the balance due on
***’s account from her husband’s account and cancelled her account at Cornerstone Credit Services
When *** contacted GCI on 10/7/the agent explained to him that the charges were for services 4/20/16-5/12/16. *** disconnected service with GCI on 5/12/16. *** account also shows that GCI received back, via return mail, the invoices mailed to him after he left Alaska.
The address on record is still his Alaska address. Once an account is turned over to Cornerstone Credit Services the GCI account is zeroed out and the payment now due to the collection agency. That is why *** saw a zero balance when he looked up his account on GCI’s site. If *** clears the debt with Cornerstone Credit Services prior to 11/12/no adverse information will appear on his credit report