Dear T[redacted], Thank you for reaching out to us and we really appreciate your feedback about our product. Although many of our buyers have had a positive experience, we are sad to hear about the the product that you have recieved did not meet your expectation.Can you please email us immediately...
with your order ID so that we can address your concern? We look forward to hearing from you. Thank you and have a great day!
Dear C[redacted], Thanks for reaching out to us. Upon checkin your order the tracking number is LW004285334CN via USPS.Link to track: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=LW004285...⇄ you do not received it in the next few days. Please email us...
directly to [email protected] so we can issue a refund or replacement. Thank you and have a great day!
Hi there!Your complaint is about tracking your order. Now you are telling its not the same. Please email us about through support@gearjustforyou to be able to send you the RETURN MAILING ADDRESS. We are more than happy to get it back. Would that sounds fine to you? Please do not forget to send us the tracking number of your returned item for us to be able to refund you.Thank you!
Complaint: 12515962
I am rejecting this response because: I have communicated with customer service and my issue has not been resolved. I want a full...
refund and for your company to give an ACCURATE description with video of your item so future consumers aren’t lied to in the way I was
Regards,
E[redacted]
Dear A[redacted], As per our policy we only refund 60% for that particular item. Our listing is crystal clear and there was a lot of pictures to check out what you will get. We are giving options to our customer its either:1) 60% refund and a 25% discount code on your next purchase and you keep the...
item2) Return the item to our Mailing Address to get a refund You have opt in for the 60% refund. You should have asked to return the merchandise.
Complaint: 12586512
I am rejecting this response because:I am rejecting this response because the advertised product in the video and where the link led to is not the product that was sent. This is not the only complaint that has come in for this company for this product. Also I did request that I return it for full price refund, but they make you send it to China which cost more than the product. This is bad business and they should be shut down.
Regards,
A[redacted]
Dear J[redacted], Thank you for reaching out to us and for bringing thi s to our attention. We have sent a new package with tracking number LS508375590CN via USPS to resolve this issue. We actually addressed this issue promptly. Rest assure that you will be receiving the rest of your order...
Complaint: 12470641
I am rejecting this response because: On October 24th I sent the below listed email directly...
to their support section and haven't heard from them since. This was after a string of emails where I had repeatedly demanded my order to be cancelled. I do not accept merely emailing them yet again expecting they will now magically make it right. The only resolution is for them to refund my credit card.Thanks,J[redacted]Gear Just for You, I received ORDER #141787 on October 20, 2017 even after I requested and demanded that this order be cancelled on October 8, 2017 as you can see in the email below. As I suspected, the items that I received ARE NOT what you advertised and I demand a refund of what I was charged, $87.70 USD. There is nothing about these sports bras that is able to be adjusted WHILE IT IS BEING WORN which is what was advertised. I haven’t even tried them on because they are clearly not what you advertised and they are an extremely cheap knockoff of some other product. You have clearly used a video from Shefit showing THEIR product to sell sports bras and then sending another product. What I received is NOT what I ordered. Provide me with information on how to return the items and refund my credit card for what I was charged. Jennifer Harrison From: Gear Just For You [mailto:[email protected]] Sent: Thursday, October 19, 2017 7:51 PM To: Jennifer Harrison <[redacted]@comcast.net> Subject: Re: non delivery of items Hi Margarita, We are sorry for the long wait, upon checking, your order is on its way! https://tools.usps.com/go/TrackConfirmAction?tLabels=LW90#####21CN *If you do not see any progress or information with the tracking number that we have sent you, you may check it in 3-5 days and rest assured you will see an update by then, Please allow us 10-25 days delivery from the date the item was shipped out.
Complaint: 12565599
I am rejecting this response because: Business still refused to refund money, and I have filed a dispute with the credit card company in order to resolve this issue from my end. I will not accept less than 100% refund - no exchanges or replacements (why would I want MORE of something I can't use?). They have consistently misrepresented themselves and their products.
Regards,
J[redacted]
Dear T[redacted], Thank you for reaching out to us and we really appreciate your feedback about our product. Although many of our buyers have had a positive experience, we are sad to hear about the the product that you have recieved did not meet your expectation.Can you please email us immediately...
with your order ID so that we can address your concern? We look forward to hearing from you. Thank you and have a great day!
Dear C[redacted], Thanks for reaching out to us. Upon checkin your order the tracking number is LW004285334CN via USPS.Link to track: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=LW004285...⇄ you do not received it in the next few days. Please email us...
directly to [email protected] so we can issue a refund or replacement. Thank you and have a great day!
Hi there!Your complaint is about tracking your order. Now you are telling its not the same. Please email us about through support@gearjustforyou to be able to send you the RETURN MAILING ADDRESS. We are more than happy to get it back. Would that sounds fine to you? Please do not forget to send us the tracking number of your returned item for us to be able to refund you.Thank you!
Complaint: 12515962
I am rejecting this response because: I have communicated with customer service and my issue has not been resolved. I want a full...
refund and for your company to give an ACCURATE description with video of your item so future consumers aren’t lied to in the way I was
Regards,
E[redacted]
Dear A[redacted], As per our policy we only refund 60% for that particular item. Our listing is crystal clear and there was a lot of pictures to check out what you will get. We are giving options to our customer its either:1) 60% refund and a 25% discount code on your next purchase and you keep the...
item2) Return the item to our Mailing Address to get a refund You have opt in for the 60% refund. You should have asked to return the merchandise.
Complaint: 12586512
I am rejecting this response because:I am rejecting this response because the advertised product in the video and where the link led to is not the product that was sent. This is not the only complaint that has come in for this company for this product. Also I did request that I return it for full price refund, but they make you send it to China which cost more than the product. This is bad business and they should be shut down.
Regards,
A[redacted]
Complaint: 12562591
I am rejecting this response because:
Regards,
N[redacted]
Dear J[redacted], Thank you for reaching out to us and for bringing thi s to our attention. We have sent a new package with tracking number LS508375590CN via USPS to resolve this issue. We actually addressed this issue promptly. Rest assure that you will be receiving the rest of your order...
soon. Thank you and have a great day!
Complaint: 12470641
I am rejecting this response because: On October 24th I sent the below listed email directly...
to their support section and haven't heard from them since. This was after a string of emails where I had repeatedly demanded my order to be cancelled. I do not accept merely emailing them yet again expecting they will now magically make it right. The only resolution is for them to refund my credit card.Thanks,J[redacted]Gear Just for You, I received ORDER #141787 on October 20, 2017 even after I requested and demanded that this order be cancelled on October 8, 2017 as you can see in the email below. As I suspected, the items that I received ARE NOT what you advertised and I demand a refund of what I was charged, $87.70 USD. There is nothing about these sports bras that is able to be adjusted WHILE IT IS BEING WORN which is what was advertised. I haven’t even tried them on because they are clearly not what you advertised and they are an extremely cheap knockoff of some other product. You have clearly used a video from Shefit showing THEIR product to sell sports bras and then sending another product. What I received is NOT what I ordered. Provide me with information on how to return the items and refund my credit card for what I was charged. Jennifer Harrison From: Gear Just For You [mailto:[email protected]] Sent: Thursday, October 19, 2017 7:51 PM To: Jennifer Harrison <[redacted]@comcast.net> Subject: Re: non delivery of items Hi Margarita, We are sorry for the long wait, upon checking, your order is on its way! https://tools.usps.com/go/TrackConfirmAction?tLabels=LW90#####21CN *If you do not see any progress or information with the tracking number that we have sent you, you may check it in 3-5 days and rest assured you will see an update by then, Please allow us 10-25 days delivery from the date the item was shipped out.
Complaint: 12565599
I am rejecting this response because: Business still refused to refund money, and I have filed a dispute with the credit card company in order to resolve this issue from my end. I will not accept less than 100% refund - no exchanges or replacements (why would I want MORE of something I can't use?). They have consistently misrepresented themselves and their products.
Regards,
J[redacted]