Gearlaunch, Inc

Complaint: [redacted]I am rejecting this response because:
I have reviewed a response about my order made by the business and told them the that I want a total refund placed into my bank account.  I sent them a message back, with the image of the shirt attached (as they requested) and have not heard from them.  I think it's ridiculous that this company doesn't include a packaging slip and not even any contact information with the package.
 
Sincerely, [redacted]

[redacted] from [redacted] said this person is not a customer of their business.

Thank you for contacting us and I am sorry to hear there was a problem. We have researched the charges that were placed to your account and have refunded them.  You should see this return to your account within 3-5 business days.  We do want to assure you that these charges were made by a third party ordering items we sell and were not made by us.  We do everything in our power to try and prevent this sort of situation from occurring.
The connection to our site uses a valid, trusted server certificate (valid HTTPS) on a secure TLS connection and a strong protocol version and cipher suite. All resources on our page are served securely. On credit/debit cards, CVV verification is also required before any order can be completed. What this means is that the person who placed this order had access to the full information on your credit card or Paypal account as well as your full billing address. 
We recommend that you run a system scan with a reputable antivirus to detect whether a keylogger is running on your device. In addition, we strongly suggest that you please contact your credit card provider, financial institution or Paypal’s Resolution Center immediately to secure your account and prevent further unauthorized charges. They will guide you through the process.
Regards,Custom Tee Sales

We are not "US Gearlaunch", nor are we affiliated with them. You are currently contacting [[redacted]), an e-commerce platform.I can understand how the similar names can be confusing and would love to help, but this purchase was not made with any of our independent...

stores, so we are unable to forward your request to them.

[redacted] from Gearlaunch.com reports that this person is not a customer of their business.

Initial Business Response /* (1000, 5, 2016/01/11) */
We are sorry for the issue with your order. We have sent out replacement items that we are sure you will be happy with.
Best,
Tees 4UR Team
Initial Consumer Rebuttal /* (3000, 8, 2016/01/24) */
(The consumer indicated he/she DID NOT...

accept the response from the business.)
A. I have not received the replacement shirts as of January 23rd. I do not want replacements, I want a refund, I can't see that they are going to be good enough quality that I'll feel the cost is justified. If they were trying to prove otherwise, I should have received the replacements by now.
Final Business Response /* (4000, 10, 2016/01/29) */
Hi,
your replacements have been shipped. You can track them here: [redacted]
If you would like a refund, please return the items to the following address:
Tees 4 UR Team
[redacted]Please include your name and order number with the return and mention that it was authorized via your Revdex.com complaint.
Best,
Tees 4 UR Team
Final Consumer Response /* (2000, 14, 2016/02/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will be returning the shirts for a refund, thank you.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 12629686, and find that this resolution is satisfactory to me. Sincerely, Kathy Cinnamon

We apologize for the issue with your order. We have issued you a full refund and sent out a replacement item. Please let us know if there is anything else we can do to assist you.

Complaint: [redacted]I am rejecting this response because: I am not paying shipping to ship back a shirt that is a scam!! I attached a picture of the shirt.  If you blow it up, you can see that there is no white print on the shirt where a heart is supposed to be around the packers and yankees symbol.  Also, if they attempted to put white on the shirt you would see "This Girl Loves" in white.  There is NOTHING on the shirt in white besides for "and."  This company is a scam, and I will take legal action because nothing is getting solved.  I do not want another shirt from this company! This is creating such a headache going back and forth.  Why would I have to pay shipping on a mistake that is their fault?  They forgot to put anything in "white" besides the word "and" on the shirt, the rest of the shirt is plain.  If there was such an issue, and they couldn't use a different color (black... grey.. blue... red etc) they should have contacted me.  Why would anyone ship out a shirt that is not completed or have the sincerity to reach out to me before they shipped it? The ink they used on the shirt is poor, I would appreciate it if I had my money back.  That is all I want.  It's not like I can wear this shirt anyways, its poor quality.  The Email listed on their website doesn't even work, do you want to see the screen shots of my attempts?Sincerely,[redacted]