GED Testing Service

Response to Revdex.com Complaint No.: [redacted] March 18, GED Testing Service LLC (“GEDTS”) is the administrator of the well-known GED® test, the four-subject high school equivalency exam that measures skills required by high schools and requested by colleges and employers The four content areas covered by the exam are Science, Social Studies, Mathematical Reasoning, and Reasoning Through Language Arts Complaint Background -- On March 7, 2016, GEDTS received a Revdex.com Complaint wherein the Complainant indicated that on February 25, 2016, she had paid to take a GED® test and scheduled it for 2:p.mon March 3, At 7:a.mon March 3, 2016, the Complainant received an email informing her that the test facility would not be available for the test she was scheduled to take at 2:p.mlater that same day, resulting in a need to reschedule her test at no charge to her Complainant is asking GEDTS to compensate her for her loss of personal time on the day she had set aside to take a GED® test Action Taken -- If a situation arises in which GEDTS must cancel a scheduled test, even within hours of a test-taker’s scheduled test time, GEDTS does not compensate the test-taker for lost personal time In such circumstances, it is GEDTS’s practice to refund the fee paid by the test-taker on the following day to allow its process systems to verify that no exam was in fact taken on the previous day and that a refund is truly owed to the test-taker At 1:p.mon March 4, 2016, GEDTS refunded Complainant’s credit card account in the amount of $ This amount covers the fee Complainant paid on February 25, 2016, to schedule the GED® test that GEDTS was ultimately unable to let her take on March 3, 2016, due to problems at the test facility itself Accordingly, GEDTS respectfully requests that the Revdex.com close this complaint with notation of timely response and proper handling of the underlying incident Regards, GED Testing Service LLC Connecticut AveNW 4th Floor Washington, DC

Response of GED Testing Service LLC to Revdex.com Complaint No [redacted] GED Testing Service LLC (GED Testing Service) is in receipt of Revdex.com Complaint number [redacted] GED Testing Service is the creator and administrator of the well-known GED® test, which consists of four (4) content area tests, and is the high school equivalency exam used by the State of Florida to award its high school equivalency diploma (the State of Florida High School Diploma)In order to earn the State of Florida High School Diploma, test-takers must pass each of the content area tests with a score of or moreThe four tests cover the following subjects: Reasoning through Language Arts, Social Studies, Science and Mathematical ReasoningUpon review of the complaint, GED Testing Service has identified a privacy issue which prevents us from completing our analysis or communicating information related to this situationThe complaint was filed by someone who is not a GED test-takerAlthough, the Complainant is related to the GED test-taker, GED Testing Service is obligated to protect the confidentiality of the GED test-taker’s informationGED Testing Service is prohibited from sharing any of the GED test-taker’s personal information or test data without the express written consent of the GED test-takerFor this reason, GED Testing Service requests the complaint be resubmitted directly by the GED test-taker herself or amended to indicate that the test-taker has provided her express written consent for GED Testing Service to share her data with the Revdex.com and any others that she is willing to designate in her complaintUpon receipt of such notification, GED Testing Service will proceed with a response on the merits of the complaint

Response to Revdex.com Complaint No.: [redacted] dated March 30, April 12, GED Testing Service is a joint venture between Pearson VUE and the American Council on Education (“GEDTS”) and works with state and local partners to deliver the well-known GED® test, the four-subject high school equivalency exam that measures skills required for graduation by high schools and requested by colleges and employers The four content areas covered by the exam are Science, Social Studies, Mathematical Reasoning, and Reasoning Through Language Arts Complaint Background -- On March 7, 2016, GEDTS received a Revdex.com Complaint wherein the Complainant stated that she had paid to take one of the four GED® tests and scheduled it for January 8, at 1:p.mComplainant reported that on the morning of her scheduled test (January 8, 2016), she realized the garage door to her rental home was broken and she was physically unable to get her car out of the garageShe stated that when she called to report the issue to the GEDTS customer service team (“Customer Service”) and reschedule her test, she was kept on hold for quite some timeWhen she spoke with a Customer Service representative, she was assured that if she provided a letter from her landlord confirming the incident, she would be able to reschedule her test at no chargeComplainant explained that after getting such a letter from her landlord and sending and resending it to the Customer Service team, she was told that GEDTS would not reschedule her test for free because the letter was not on official letterheadComplainant is asking GEDTS to reconsider its decision to require her to pay thirty dollars ($30) to reschedule her test and let her do so at no charge Action Taken – Following our receipt of this complaint from the Revdex.com, GEDTS’s legal team reviewed both the Complainant’s statement and a GEDTS incident report from Customer Service which included a copy of the scanned landlord letter that Complainant emailed to GEDTS GEDTS acknowledges that the Complainant called us at 10:a.mon January 8, 2016, to cancel test scheduled for 1:p.mlater that same dayHowever, in order to be able to reschedule a canceled test at no charge, GEDTS requires test-takers to provide the testing center with at least twenty-four (24) hours cancellation noticeA Customer Service representative did inform Complainant that in order to qualify for an exception to the hours notice requirement she would have to provide proof from her landlord to confirm what had happened to cause her to miss the scheduled test On January 19, 2016, Complainant contacted Customer Service for an update on the status of her request to reschedule her test and was told that they had received no communication from herThe representative asked Complainant to resend her documentation On January 22, 2016, Candidate was informed that the fax she’d sent Customer Service was illegible and she was asked to resubmit a clearer copyShortly thereafter, Customer Service received the same documentation via emailAfter reviewing the note provided by Complainant’s landlord, the Customer Service representative determined it did not cover the date of the exam or provide any confirmation as to the broken garage door being the cause for Complainant to miss her scheduled examThe Customer Service representative informed Complainant for those reasons and the fact that an incident such she experienced was not covered in GEDTS’ Emergency Reschedule policy, her request to reschedule her test without charge was being formally deniedWhen later that day the Complainant emailed Customer Service again asking to escalate the decision, she was told that she should telephone the GEDTS call center to discuss her appeal over the phoneShe was also told that this additional review would still require her to provide GEDTS with a signed note from her landlord on his official letterhead that referenced the date of the incident On January 24, Complainant phoned the GEDTS call centerAs of this date, GEDTS has not received any additional documentation from Complainant The GEDTS legal team has determined that while the note provided by Complainant’s landlord was not written on business letterhead and does not specifically reference Complainant’s need to leave her house in order to drive to a testing center to take a GED test, it does indicate that the garage door had been an ongoing problem at this locationAnd it does confirm that the garage door was malfunctioning on the morning of the scheduled testWe decided that if we could obtain some additional corroboration from Complainant’s landlord as to the specifics of the incident, GEDTS would waive its $fee and allow Complainant to reschedule the test at no charge Unfortunately, when we called the telephone number provided on the landlord’s faxed note, the outgoing message said that we had reached Complainant’s cell phone and asked us to leave a message There was no reference to the landlord’s name in the outgoing message; we did not leave a messageOur conclusion is that we were not able to verify Complainant’s explanation of the incident Based on the evidence, we do not see a reason to refund Complainant’s money or reschedule her test with no fee Accordingly, GEDTS respectfully requests that the Revdex.com close this complaint with notation of appropriate handling of the underlying incident One additional note, as a result of participating in this process, GEDTS has provided additional direction to the Customer Service team as to what other types of formal documentation might be a substitute for “official letterhead” and the types of details to look for to confirm the validity of a Complainant’s report of an incident that caused them to cancel their test Best regards, GED Testing Service LLC Connecticut AveNW 4th Floor Washington, DC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[ [redacted] Complaint: [redacted] I am rejecting this response because: I am requesting ALL transcriptions of the telephone calls made to your officeUpon speaking with Mrw [redacted] he suggested that I ask for these transcriptions as I am very much entitled to have them MrW [redacted] did gain verbal authorization from my son I think this is just a cop out and a stalling tactic being used to avoid addressing the obvious!! never the less I will have my son forward his authorization to you so that we can stop wasting time, and get to the real facts of this matter Regards, [redacted] ***

The ged test should have a way to get extra credits to be able to pass the test,not everyone
is planing on going to college,most people just want it to get a better job .or keep the one they have.I fill its unfair based on the fact not everyone plans on going to college.Their are no options besides just pass and most of the colleges don't offer just the subject you need help in,they just offer all the subjects.I took the classes and got 3hrs of math threw the whole 3 months when I ask if their was a class just for the math I was told no.Their should be more options to help you pass it.

I finished 3/4 my test and I have been waiting to get the email say that my scores are in. I finally got the email saying that my scores are ready to view and when I went to the website to log on and view my scores all its says is "we're off studying please try again later." Is there a scheduled down time or is just some serious problems with their website? If anyone knows how to fix this or what the problem is please let me know I have been waiting to know if I passed the three test that I took today. Super disappointed that it will not let me view the test and also that they are leaving no explanation as to why I am unable to view them.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: My daughter is submitting a complaint directly
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:there 'action taken' was able to Report that thousands take the test daily on *** browserAnd to have me to try to log in againWhat kind of action taken is that? Are these people brainlessDid they Physically do anything to fix the problem? They are basically saying I'm the only one with the problem and it's your problem that there website don't workThe action I taken after I received there response was to try to log in againI proceeded to reset my *** and tried to log in againI received the same issue I have previously reportedI have the following *** *** *** Version These people who work there and that company ged.com shouldn't control the entire United States GED programThey should have competitionThey say thousands use the program dailyAm I out of 100000's to only have this problemThey should have had experience at least one issue similar like mineHow long has ged.com been up and running? Years not monthsI have visited a website that had the same issue and they tell you the directions to make it workWhy? Bc that is there company that is how they make there money to provide quality service so there customer can come back againWe the people are forced to used this company bc it's the only one the states acknowledgedThese people are not here to provide quality service bc they know we have to go thru them no matter what! These people don't understand some people would have given up on there dream of achieving there gedHow long has it been since I purchased the GED pre test, around 20-days and they still haven't fixed my problemIts like talkng to a rock with these peopleThere Is excuse my language but it gets frustrating that these people have those jobsI told them they need to wake up bc there's people out there that will take there job and do it way betterPlease pass this complaint to your local district leader in the Washington area to get something done about GED.comThank you
Regards,
*** ***

Good morning, my name is Scott , My daughter Kymberly was taking the GED in Cocoa Fl, and was interrupted by people coming in and out of the testing center. We filed a "Case"(02157399) with your Customer Service, and basically were told that my Daughter should have said something to the Test Administrator. Where my Daughter took the test was in the middle of the worst part of town, and the people that had been the disruption were directly in earshot of the Test Administrator, so my daughter did not feel safe saying anything at the time, as she didnt want to get assaulted. In the email response to this case , your customer service people, denied the case and said she wasn't entitled to compensation. We never asked for compensation, we just want Kymberly to be able to retake the test and not have to wait 60 days. I have been extremely patient with this process, and have kept all communications with your employees, as they have no idea what is going on based on the ignorant responses. So before I engage in a very public, very nasty Social Media Mudslinging, I am giving you guys the opportunity to fix this situation and allow my child to retake her test in an environment that is conducive to testing, and not have to wait 60 days to do it.

Best regards
Scott Fussell

This company is God awful, not only they don't care about the people that take their test, but they also don't care that they are a gate keeper that keeps people poor and with out opportunities for their personal lives and careers.

The reason I am making this complain is because I scored 140 on the math test while the passing score is 145, the passing score in the past was 150 and 150 its also the national average that people score throughout this great nation, so the passing score in my opinion should be below 145, honestly it should be between 135 to 140, I complained to them that the fact I was mentally disable was also a great problem for me and also that I can no longer give time in the mornings to go to the classes since I have to work, so the choice is mines, either I pay for food or I pay in time and money for studying for the test and taking said test, its outrageous that the system doesn't help you at all when you are trying to do the right things, a lot of people have tried for years to get their GED from these cheap individuals and haven't, a lot of them do end up deciding to give up and stop giving them money.

Bottom line the Math portion of their test is set up for you to fail it on purpose, not only they take advantage of the fact most people aren't good at math by putting math you rarely see in high school, they also limit the questions to 27-34 questions, basically the margin of error is much more larger than in the other subjects that have close to 100 questions, by having close or more than 100 questions it gives you more flexibility to get a few questions wrong with out failing the entire test, like in this one, so yeah they did this so they can get more money from your retries and more money that you pay for their classes that don't teach you what's on the test.

Hello [redacted]-In follow up to your email dated July 29 and our telephone conversation on July 31, I looked into [redacted]'s complaint that he had not yet received the results of the Language Arts exam (one of four GED test modules) despite being promised that they'd be delivered within three to...

four business days of the date on which he took that test module. I assume that [redacted] attempted to access his test results via his own GED Testing Service account before he contacted our customer service call center and was unsuccessful in getting into the system.  I cannot explain why neither he or the call center representatives were able to access his results before [redacted] filed his complaint with your organization on July 29.  I can only tell you that our online records indicate that [redacted] did pass his Language Arts exam and in fact has passed all four tests and has earned his high school equivalency diploma.  It would appear that [redacted] learned of this achievement after filing his complaint because our records also indicate that he directed GED TS to deliver a transcript of his test results and his diploma to [redacted].com.While I cannot positively confirm via our internal online system that [redacted]'s test results have been delivered to him, I am fairly confident that he has become aware of the fact that he did in fact pass that specific exam and three others as well. It would appear that this dispute has been resolved but since I am new to the process, I don't want to assume anything.  Please let me know whether any further action is required from us.Respectfully yours,Roxanne M[redacted]
Paralegal - GED Testing Service
5601 Green Valley Drive
Bloomington, MN 55437

Response
to Revdex.com Complaint No.:  [redacted] dated March 30, 2016
April
12, 2016
 
GED
Testing Service is a joint venture between Pearson VUE and the
American Council on Education (“GEDTS”) and works with state and
local partners to deliver the well-known GED®
test,...

the
four-subject
high school equivalency exam that measures skills required for
graduation by high schools and requested by colleges and employers. 
The four content areas covered by the exam are Science, Social
Studies, Mathematical Reasoning, and Reasoning Through Language
Arts. 
 
Complaint
Background -- 
On
March 7, 2016, GEDTS received a Revdex.com Complaint wherein the Complainant
stated that she had paid to take one of the four GED®
tests and scheduled it for January 8, 2016 at 1:15 p.m. Complainant
reported that on the morning of her scheduled test (January 8, 2016),
she realized the garage door to her rental home was broken and she
was physically unable to get her car out of the garage. She stated
that when she called to report the issue to the GEDTS customer
service team (“Customer Service”) and reschedule her test, she
was kept on hold for quite some time. When she spoke with a Customer
Service representative, she was assured that if she provided a letter
from her landlord confirming the incident, she would be able to
reschedule her test at no charge. Complainant explained that after
getting such a letter from her landlord and sending and resending it
to the Customer Service team, she was told that GEDTS would not
reschedule her test for free because the letter was not on official
letterhead. Complainant is asking GEDTS to reconsider its decision
to require her to pay thirty dollars ($30) to reschedule her test and
let her do so at no charge.
Action
Taken –
Following
our receipt of this complaint from the Revdex.com,
GEDTS’s legal team reviewed both the Complainant’s statement and
a GEDTS incident report from Customer Service which included a copy
of the scanned landlord letter that Complainant emailed to GEDTS.
GEDTS acknowledges that the Complainant called us at 10:45 a.m. on
January 8, 2016, to cancel test scheduled for 1:15 p.m. later that
same day. However, in order to be able to reschedule a canceled test
at no charge, GEDTS requires test-takers to provide the testing
center with at least twenty-four (24) hours cancellation notice. A
Customer Service representative did inform Complainant that in order
to qualify for an exception to the 24 hours notice requirement she
would have to provide proof from her landlord to confirm what had
happened to cause her to miss the scheduled test.
On
January 19, 2016, Complainant contacted Customer Service for an
update on the status of her request to reschedule her test and was
told that they had received no communication from her. The
representative asked Complainant to resend her documentation.
On
January 22, 2016, Candidate was informed that the fax she’d sent
Customer Service was illegible and she was asked to resubmit a
clearer copy. Shortly thereafter, Customer Service received the same
documentation via email. After reviewing the note provided by
Complainant’s landlord, the Customer Service representative
determined it did not cover the date of the exam or provide any
confirmation as to the broken garage door being the cause for
Complainant to miss her scheduled exam. The Customer Service
representative informed Complainant for those reasons and the fact
that an incident such she experienced was not covered in GEDTS’
Emergency Reschedule policy, her request to reschedule her test
without charge was being formally denied. When later that day the
Complainant emailed Customer Service again asking to escalate the
decision, she was told that she should telephone the GEDTS call
center to discuss her appeal over the phone. She was also told that
this additional review would still require her to provide GEDTS with
a signed note from her landlord on his official letterhead that
referenced the date of the incident.
On
January 24, Complainant phoned the GEDTS call center. As of this
date, GEDTS has not received any additional documentation from
Complainant.
The
GEDTS legal team has determined that while the note provided by
Complainant’s landlord was not written on business letterhead and
does not specifically reference Complainant’s need to leave her
house in order to drive to a testing center to take a GED test, it
does indicate that the garage door had been an ongoing problem at
this location. And it does confirm that the garage door was
malfunctioning on the morning of the scheduled test. We decided that
if we could obtain some additional corroboration from Complainant’s
landlord as to the specifics of the incident, GEDTS would waive its
$30 fee and allow Complainant to reschedule the test at no charge.
Unfortunately, when we called the telephone number provided on the
landlord’s faxed note, the outgoing message said that we had
reached Complainant’s cell phone and asked us to leave a message.
There was no reference to the landlord’s name in the outgoing
message; we did not leave a message. Our conclusion is that we were
not able to verify Complainant’s explanation of the incident.
Based on the evidence, we do not see a reason to refund Complainant’s
money or reschedule her test with no fee.
Accordingly,
GEDTS respectfully requests that the Revdex.com close this complaint with
notation of appropriate handling of the underlying incident.
One
additional note, as a result of participating in this process, GEDTS
has provided additional direction to the Customer Service team as to
what other types of formal documentation might be a substitute for
“official letterhead” and the types of details to look for to
confirm the validity of a Complainant’s report of an incident that
caused them to cancel their test.
Best
regards,
GED
Testing Service LLC
1155
Connecticut Ave. NW
4th
Floor
Washington,
DC 20036

Response
to Revdex.com Complaint No.: [redacted]
GED
Testing Service LLC (“GEDTS”) is the creator and administrator of
the well-known GED®
test, the four-subject high school equivalency exam that measures
skills required by high schools and requested by colleges and
employers. In...

order to earn their GED®
high school equivalency credential, test-takers must pass each of the
content area tests with a score of 145 or more. The four tests cover
the following subjects: Reasoning through Language Arts, Social
Studies, Science and Mathematical Reasoning.
 
Complaint
Background --
On
October 28, 2016, GEDTS received a Revdex.com Complaint wherein the
Complainant indicated that her son was in the process of completing a
GED®
test when the “GED test coordinator” received a person phone call
and told Complainant’s son he had to leave the testing center and
return the next day to complete the test. Complainant reported that
following this incident, she has contacted the GED test coordinator
numerous times to have her son complete the test, but has been told
that the test may not be rescheduled because the GEDTS scheduling
system has blocked his account.
 
Action
Taken – GETS is ready, willing and able to look into the
circumstances surrounding this complaint and to assist in its
resolution. However, in reviewing the Complainant’s statement, we
noted that this complaint was filed by someone other than the GED
account holder who was actually taking the GED test when this
incident occurred. Complainant was straightforward in her
communication that she is in fact the mother of the test-taker
involved in the complaint. GEDTS take the issues of confidentiality
and privacy very seriously, and due to the confidentiality
obligations GEDTS commits to whenever a test-taker signs up to take a
GED test, we are prohibited from sharing any of that test-taker’s
personally identifiable information or data with a third party, like
the Revdex.com or even a family member. For that reason, GEDTS is unable to
respond to this complaint unless it is resubmitted by the test-taker
himself or amended in some way to indicate that the test-taker has
given GEDTS his consent for us to share his data with the Revdex.com and any
others that he is willing to designate in his complaint. Upon
receipt of such notification, GEDTS will proceed with responding to
his complaint in a timely manner.

Response
of GED Testing Service LLC to Revdex.com Complaint No.
[redacted]GED
Testing Service LLC (GED Testing Service) is in receipt of Revdex.com
Complaint number [redacted]. GED Testing Service is the creator and
administrator of the well-known GED®
test, which consists of four (4) content...

area tests, and is the high
school equivalency exam used by the State of Florida to award its
high school equivalency diploma (the State of Florida High School
Diploma). In order to earn the State of Florida High School Diploma,
test-takers must pass each of the content area tests with a score of
145 or more. The four tests cover the following subjects: Reasoning
through Language Arts, Social Studies, Science and Mathematical
Reasoning. Upon review of the complaint, GED Testing Service has
identified a privacy issue which prevents us from completing our
analysis or communicating information related to this situation. The
complaint was filed by someone who is not a GED test-taker. Although,
the Complainant is related to the GED test-taker, GED Testing Service
is obligated to protect the confidentiality of the GED test-taker’s
information. GED Testing Service is prohibited from sharing any of
the GED test-taker’s personal information or test data without the
express written consent of the GED test-taker. For this reason, GED
Testing Service requests the complaint be resubmitted directly by the
GED test-taker herself or amended to indicate that the test-taker has
provided her express written consent for GED Testing Service to share
her data with the Revdex.com and any others that she is willing to designate
in her complaint. Upon receipt of such notification, GED Testing
Service will proceed with a response on the merits of the complaint.

[redacted]'s response indicating that her daughter will submit a complaint on her own behalf directly is appropriate given the confidentiality of the records.Sincerely, [redacted] on behalf of GED Testing Service LLC.

Response to Revdex.com Complaint No.: [redacted] GED Testing Service LLC (“GEDTS”) is the creator and administrator of the well-known GED® test, the four-subject high school equivalency exam that measures skills required by high schools and requested by colleges and employers. In order to...

earn their GED® high school equivalency credential, test-takers must pass each of the content area tests with a score of 145 or more. The four content area tests cover the following subjects: Reasoning through Language Arts, Social Studies, Science and Mathematical Reasoning. One of the features of the GED® program is the GED Ready®: the official practice test (“GED Ready®”). Complaint Background -- On October 12, 2016, GEDTS received a Revdex.com Complaint wherein the Complainant indicated that he had purchased a code for a GED Ready® practice test. Complainant reported that after reading at the GED.com website (“GED Website”) that the GED Ready® is compatible with the latest version of [redacted] and iOS, Complainant proceeded to log into the GED Website. Complainant reported that he then received a system message indicating he was in the GED.com portal but nothing would load. Complainant then tried logging into the GED Website on his [redacted] and experienced no problems in doing so. Action Taken – GEDTS is able to report that it delivers hundreds and sometimes thousands of GED Ready® tests on a daily basis on a testing platform for test-takers using the [redacted] browser. There are times when a test-taker might experience problems using one specific browser like the [redacted] browser or [redacted]. But once they try logging in through a different browser, they then discover they are able to take their GED Ready on the GED Website. GEDTS has confirmed the GED Ready® is compatible with the [redacted] browser and encourages Complainant to try logging into the GED Website again using his computer.

Response
to Revdex.com Complaint No.: [redacted]GED
Testing Service LLC (“GEDTS”) is the creator and administrator of
the well-known GED®
test, the four-subject high school equivalency exam that measures
skills required by high schools and requested by colleges and
employers. In order to earn their GED®
high school equivalency credential, test-takers must pass each of the
content area tests with a score of 145 or more. The four tests cover
the following subjects: Reasoning through Language Arts, Social
Studies, Science and Mathematical Reasoning. Complaint
Background --
On
October 28, 2016, GEDTS received a Revdex.com Complaint wherein the
Complainant indicated that her son was in the process of completing a
GED®
test when the “GED test coordinator” received a person phone call
and told Complainant’s son he had to leave the testing center and
return the next day to complete the test. Complainant reported that
following this incident, she has contacted the GED test coordinator
numerous times to have her son complete the test, but has been told
that the test may not be rescheduled because the GEDTS scheduling
system has blocked his account.
On
November 8, 2016, GEDTS received Complainant’s rejection of GED
Testing Service’s initial response to her complaint, in which she
stated that she had engaged in discussions over the telephone with
several GEDTS employees concerning her son’s test-taking
experience. She explained that her son had given the employees his
oral permission to speak with his mother on his behalf and that such
conversations were recorded by GEDTS.
Action
Taken – As stated in our response dated November 7, 2016, GEDTS
takes the issues of confidentiality and privacy very seriously, and
due to the confidentiality obligations GEDTS commits to whenever a
test-taker signs up to take a GED test, we are prohibited from
sharing any of that test-taker’s personally identifiable
information or data with a third party, such as the Revdex.com. We are
legally prohibited from doing so unless the test-taker himself
provides us with permission to share his data, in
writing; oral consent
is not sufficient in this case. Upon receipt of such written
authorization, GEDTS will be able to share the information we have
regarding this incident.Thank you.Roxanne M[redacted], paralegal for GED Testing Service LLC

Response
to Revdex.com Complaint No.:  [redacted]
March
18, 2016
GED
Testing Service LLC (“GEDTS”) is the administrator of the well-known GED® test, the four-subject high school equivalency exam that measures skills
required by high schools and requested by colleges and employers. ...

The
four content areas covered by the exam are Science, Social Studies,
Mathematical Reasoning, and Reasoning Through Language Arts. 
Complaint
Background -- 
On
March 7, 2016, GEDTS received a Revdex.com Complaint wherein the Complainant indicated
that on February 25, 2016, she had paid to take a GED® test and scheduled
it for 2:45 p.m. on March 3, 2016.  At
7:18 a.m. on March 3, 2016, the Complainant received an email informing her
that the test facility would not be available for the test she was scheduled to
take at 2:45 p.m. later that same day, resulting in a need to reschedule her
test at no charge to her.  Complainant is
asking GEDTS to compensate her for her loss of personal time on the day she had
set aside to take a GED® test. 
Action
Taken --
If
a situation arises in which GEDTS must cancel a scheduled test, even within 24
hours of a test-taker’s scheduled test time, GEDTS does not compensate the test-taker
for lost personal time.  In such
circumstances, it is GEDTS’s practice to refund the fee paid by the test-taker on
the following day to allow its process systems to verify that no exam was in
fact taken on the previous day and that a refund is truly owed to the
test-taker.  At 1:02 p.m. on March 4,
2016, GEDTS refunded Complainant’s credit card account in the amount of $35.00.  This amount covers the fee Complainant paid on
February 25, 2016, to schedule the GED® test that GEDTS was ultimately
unable to let her take on March 3, 2016, due to problems at the test facility
itself.  
Accordingly,
GEDTS respectfully requests that the Revdex.com close this complaint with notation of
timely response and proper handling of the underlying incident.
Regards,
GED Testing Service LLC
1155 Connecticut Ave. NW
4th Floor
Washington, DC 20036