Geeks Technical Support

Dear [redacted] ,We acknowledge the fact that you were not satisfied with our servicesYou reported an issue with popups on your computer and after days of work we were able to clean some of the root causes of the popups but the issue still remainedWe performed operating system re-installation and assisted in retrieving all original data and programsAfterward, we scheduled a follow up call to confirm there were no other problemsHowever, we received your email in which you expressed disappointment with our services as your computer was no longer bootingAt this point we tried reaching out to resolve the issue in the best possible way.We apologize for any inconvenience caused to you as we continue to improve our serviceWe've refunded the full amount back to your account and are looking forward to better care for our customers.Sincerely,Geeks Technical Support LLC

Dear [redacted] , Please accept our sincere apologies for all the inconvenience caused to youWe are a Customer centric Organization and customer satisfaction with our services is of utmost importance to usThe last time we dealt with you was in the month of April, when you reported dissatisfaction and acknowledging your dissatisfaction, we provided refund and cancelled subscriptionReputed customer centric companies never randomly call people unless there is a scheduled appointment and we apologize for any misunderstanding, however, we never called you after April, You must would have called some other company to get Tech Support or other Support Service company and that company must be the one trying to call you backThis can be confirmed via the “Called Id” on the phoneThe number appearing on the phone when we call the customer is “###-###-####” and we are sure that you are getting calls from some other number as we are not trying to call you.To resolve any queries or misunderstandings related to this matter, you can feel free to contact usYou need not have to deal with any representative or technician and you can directly speak with a Supervisor by dialing the Supervisor toll free number : ###-###-#### We leave no stone unturned to ensure that our customers are completely satisfied with our servicesWe appreciate your contact and look forward to providing you with quality services everytime we interactSincerely, Sam M [redacted] Manager, Customer Service Geeks Support

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I never called any other company for assistance after cancelling your service Interestingly, since this complaint was filed, the never ending phones calls have ceased! Regards, [redacted] ***

To whom so ever it may concern, This is in reference to the complaint we received for case number [redacted] We are a customer service industry and customer satisfaction with our services is of utmost importance to usHence, it makes us feel sad that a valued and dear customer has complaint against our services in such a wayWe are a third party technical support and have expertise on almost all electronic and communication devices including [redacted] products as mentioned on our website URL : www.geekstechnicalsupport.com It is very common for us to receive calls from people looking for [redacted] supportWe would like to brief on this context [redacted] is a big manufacturer of many devices and most of the consumers from all across the world rely on [redacted] productsHowever, unfortunately there have been a few drawbacks with their support apparently as many customers end up waiting in a queue to get supported by [redacted] because there is a high queue as representatives at [redacted] are mostly busy serving most of their consumers [redacted] has been certainly working on eliminating this drawback, however, one cannot deny that this problem with [redacted] support and many other leading manufacturers opens a huge market for over the phone and over the internet technical supportWe have [redacted] certified engineers and technicians certified from other leading brands as well who constantly serve many consumers across United States and CanadaThere was a time when we only used to be available for hours and days a weekSince clients appreciated and liked our multiple-brand expertise, there was a huge demand for us to be available on the weekends and we not only met this expectation of our valued clients, however, eventually we exceeded their expectations and ensured that we are available 24/to ensure that our clients receive timely service as and when neededAs leading brands like [redacted] have not been able to cater to the needs of every consumer because of their telephonic technical support being unavailable 24/and since not every consumer prefers visiting a nearby store of a manufacturer, it is very common for us to receive calls from people looking for [redacted] support and support for other leading brands when they search for respective support onlineWe clearly set expectation to our consumers that we have [redacted] certified engineers and all the needful expertise to provide support and give information for products related to [redacted] and never promote ourselves as being [redacted] supportHowever, if there was a miscommunication with this particular customer, we acknowledge that and therefore, there was a full refund of $processed from our side in the end since more than money paid, customer satisfaction matters to usWe lost contact with this customer the day they got associated with us and reported a few issues with their devicesIt was our responsibility to try and reach them so that we resolve the issues reported as soon as possible and ensure that our customer is completely satisfied We acknowledge that customer did not appreciate that there were calls made and only reason we did this is because we were concerned about the issues reported being unresolved for a long timeWe have neverthless given feedback and imposed penalties on technicians responsible for multiple callsHowever, the moment customer answered one of the final calls and informed us that they reported our matter to Revdex.com and disconnected the call immediately, we issued full refund of the order for $back to their accountIt was disappointing to know of this response from this customer with whom we were looking for a very long association, however, customer satisfaction matters to us more than anything else and hence, we issued full refundTechnicians, earlier in order to diagnose the issue, took the remote access of customer's computer and found that there was security missing on their computer and hence, security was offered and along with that, support was also availableAs far as issue diagnosis is concerned, as mentioned earlier, we have certified engineers from all electronic and communication devices and issue was properly consulted with [redacted] certified technicians and printer manufacturer certified engineers and although conventional fix was unavailable, alternate approach had to be followed wherein printer could have been installed in compatibility mode and issue could have been fixedWe leave no stone unturned in ensuring that our customers are completely satisfied with our services and resolution provided from our side even if it has to be in the form of refundWe certainly feel disappointed that our customer was dissatisfied with our services and miscommunication, however, our contact information and 24/availability was clearly communicated to them and had they simply contacted us letting us know about any miscommunication and their disappointment, we would have been more than happy to assist them with full refund and Revdex.com would have not been botheredYours Sincerely Geeks Technical Support LLC

From: [redacted] < [redacted] >Date: Tue, May 3, at 1:PMSubject: Complaint # [redacted] ---Re: Your complaint has been receivedTo: [redacted] Hi [redacted] I have resolved the referenced dispute (Complaint # [redacted] ) with Geeks Technical SupportPlease close the dispute since I no longer have an issue, and provide any related reference numberMuch thanks,N

BEWARY -- I was attempting to get support from the GEEK SQUAD but was having a problem getting them and somehow got hold of GEEKS TECHNICAL SUPPORT When asked if they were with the GEEK SQUAD they just said they were GEEKS TECHNICAL SUPPORT which I assumed was the technical support of the Geek Squad SO I went through what was going on with my computer continuing to ask them periodically if they were with the GEEK Squad and they just repeating they were GEEK TECHNICAL Support, still getting my suspicions up when after telling me my computer had 100's of malware and viruses on it and saying they could fix my computer by purchasing a one time fix or a contract for a year, a yr or a "lifelong" contract for a certain amount Since I had a yr contract with the geek squad which would be up in months anyway even though they were pushing the "lifelong" contract I decided to get the yr contract so I provided them a CC # and they fixed my computer Still wary of them as a GEEK SQUAD support the next day I did get in contact with the geek squad and was told that NO GEEK TECHNICAL SUPORT WAS NOT WITH THE GEEK SQUAD Since I was very wary of what they did I had the Geek Squad review and check out my computer to ensure they GEEK TECHNICAL did not leave anything on it that shouldn't of been on it I immediately emailed GEEK TECHNICAL SUPPORT and told them I wanted to cancel yr contract with them because after asking numerous times and being told they were GEEK Technical Support implying they were with the GEEK SQUAD because all they had to do was say one of two words YES, they were with GEEK Squad or NO they were not with GEEK SQUAD so after a few more calls all instigated by them I confirmed we received our refund I told them to not call us again (phone calls to cancel contract and confirm refund) they continued to call us a total of calls each time telling them NOT to call us ever again They would use different phone numbers in which the caller ID would show either a phone number only or Magic Jack customer or live%3Asarajug or live%3Adjnenndt We finally got them to quit after telling them we were going to file a complaint with the FCC (unfortunately the FCC complaint form would not come up on my computer)Just be wary of the GEEK TECHNICAL SUPPORT, they are not part of the GEEK SQUAD

Dear [redacted] , We understand how disappointing this situation is when you have a computer not working especially after there was work done before major problems started Hence, you feel that the work done has caused the problemsWe regret that you reported dissatisfaction with our services as we are a customer service industry and customer satisfaction with our services is of utmost importance to usYou reported an issue with [redacted] not working and we had informed you that we have all the needful expertise to resolve this issue and the order confirmation email sent to you clearly mentioned that we are Geeks Technical Support, an independent third party service providerAfter a thorough clean up of junk files on your computer was done which was causing the problems as per the issue diagnosis, our technicians assisted in restarting the computer and then had you use all the applications and programs used normally on the computer to confirm that not only the [redacted] issue is resolved, however, all other applications and programs are also running smoothlyThe case was then closed after it was confirmed that the computer is properly functioning to your satisfaction We appreciated your association with us and we look forward to a very long association with our customers and hence, as a good will gesture, we also sent a GB flash drive to you free of costAlthough there was time, resources and labor used at our end, the moment dissatisfaction with our services was reported the following day after work done, we immediately refunded the whole amount you paid as to us, customer satisfaction matters more than any other resource, time or labor used at our end and we also let you keep and not ask for the return of the flash drive sent to you as a good will gestureWe also ask our customers to observe their devices for 1-days after the issues are resolved and then arrange a follow up call to confirm that all devices were working fineYou would have received a call on 28th as a follow up, however, you called us a few hours later on the very same day reporting an issueThis is an altogether different issue which is not related to the work we did or previous issue reported and you can be assured that software troubleshooting steps performed could not create hardware or operating system related issue While working on this issue, our technician could isolate there being problems with operating systemThey were not trying to restart the computer, however, they were performing power flee which removes static electricity from devices and they were trying to boot computer to safe mode and single user mode which unfortunately did not work causing the technician to ask you for an operating system disc so that troubleshooting on operating system could be performed We regret that you are dissatisfied with our services and irrespective of work done, we would audit every interaction you had with us and extract drawbacks out of them and work upon eliminating all drawbacks for good to improve on our customer serviceWe really look forward to your association with us in future so that we get an opportunity to redeem all drawbacks this time and you can be assured about receiving quality service from usWe also assure you that we would co-operate regarding this matter as well and we can assist you in getting your computer working without charging you any extra money Thanks and Regards Geeks Technical Support LLC

From: [redacted] < [redacted] >Date: Tue, May 3, at 1:PMSubject: Complaint # [redacted] ---Re: Your complaint has been receivedTo: [redacted] Hi [redacted] I have resolved the referenced dispute (Complaint # [redacted] ) with Geeks Technical SupportPlease close the dispute since I no longer have an issue, and provide any related reference number.Much thanks,N

Dear [redacted] , We understand how disappointing... this situation is when you have a computer not working especially after there was work done before major problems started. Hence, you feel that the work done has caused the problems. We regret that you reported dissatisfaction with our services as we are a customer service industry and customer satisfaction with our services is of utmost importance to us. You reported an issue with [redacted] not working and we had informed you that we have all the needful expertise to resolve this issue and the order confirmation email sent to you clearly mentioned that we are Geeks Technical Support, an independent third party service provider. After a thorough clean up of junk files on your computer was done which was causing the problems as per the issue diagnosis, our technicians assisted in restarting the computer and then had you use all the applications and programs used normally on the computer to confirm that not only the [redacted] issue is resolved, however, all other applications and programs are also running smoothly. The case was then closed after it was confirmed that the computer is properly functioning to your satisfaction. We appreciated your association with us and we look forward to a very long association with our customers and hence, as a good will gesture, we also sent a 64 GB flash drive to you free of cost. Although there was time, resources and labor used at our end, the moment dissatisfaction with our services was reported the following day after work done, we immediately refunded the whole amount you paid as to us, customer satisfaction matters more than any other resource, time or labor used at our end and we also let you keep and not ask for the return of the flash drive sent to you as a good will gesture. We also ask our customers to observe their devices for 1-2 days after the issues are resolved and then arrange a follow up call to confirm that all devices were working fine. You would have received a call on 28th as a follow up, however, you called us a few hours later on the very same day reporting an issue. This is an altogether different issue which is not related to the work we did or previous issue reported and you can be assured that software troubleshooting steps performed could not create hardware or operating system related issue. While working on this issue, our technician could isolate there being problems with operating system. They were not trying to restart the computer, however, they were performing power flee which removes static electricity from devices and they were trying to boot computer to safe mode and single user mode which unfortunately did not work causing the technician to ask you for an operating system disc so that troubleshooting on operating system could be performed. We regret that you are dissatisfied with our services and irrespective of work done, we would audit every interaction you had with us and extract drawbacks out of them and work upon eliminating all drawbacks for good to improve on our customer service. We really look forward to your association with us in future so that we get an opportunity to redeem all drawbacks this time and you can be assured about receiving quality service from us. We also assure you that we would co-operate regarding this matter as well and we can assist you in getting your computer working without charging you any extra money. Thanks and Regards Geeks Technical Support LLC

From: *** *** Date: Sat, May 19, at 11:PMSubject: ID*** Re: Geeks Technical SupportTo: Revdex.com I have been contacted by this company and repeatedly reassured that I was not involved in a scam. They have
been patient in explaining that if it were a scam they would have taken my money and not been available to help me. I, therefore, am dismissing, and should have notified you before, my grievances against them and have now accepted their help with my *** computer problems, etc. They have extended my life time warranty to include a better coverage, they say. I trust that they will provide the services that they have outlined. If I should have any future problems with them, I will contact your office. Thank you for your emails and prompt help in trying to resolve the situation from your end. *** ***, ###-###-####, ***@***.com

I’m amazingly surprised by the quality of service provided by Geeks Technical SupportI had a strong relationship with my local technician and he was not available for one week during which my computer malfunctionedI tried contacting Geeks Technical Support and I was in for a real surpriseTheir staff members are professional experts who know how to deal with all kind of technical problemsThey fixed my PC over the phone itself and did it in a reasonable priceI was so impressed with their hands on approach that now I contact only them whenever required

I initially filed an unsatisfied review however, I would like to take it back as I was able to confirm all my doubts with this company and both tech support and higher management was able to ease my mind that they are a legit company I have called them back because of some issues I found in my system and I was given to a senior technician that was able to fix computer issues in less than hourAlso was contacted by management to ensure I was happy and that their business is not a scam and the tools they use is legitimate

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
This company has totally destroyed my computer's operating system and softwareThe computer will no longer complete initial boot up or connect to wifiI have since purchased a replacement computer because it is cheaper then buying new softwareWhile I am pleased that they refunded my fee, they left me with a boat anchor for a computerI think this Indian call center should be banned from doing computer service work in the U.SThey also run a pyramid scheme of locking you in for a fee and then upselling their additional services for the " deeper" problems they have found I feel this company is a scam
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I never called any other company for assistance after cancelling your service Interestingly, since this complaint was filed, the never ending phones calls have ceased!
Regards,
*** ***

Dear ***,We acknowledge the fact that you are completely dissatisfied with our servicesWe got an opportunity to troubleshoot the problems you reported, however, we also informed you to observe the computer for days so that we call you back and check if everything is working fineComputers and electronic and communication devices have a tendency to retain an intermittency following any troubleshooting steps performed which makes the follow up very importantIt is possible the computer had hardware problems because of the above reason or any other problems could have caused this situation.We apologize for the inconvenience caused to you and also assure you that we are taking complete ownership for the hardware failure of your computerWe are a customer service industry and customer satisfaction with our services is of utmost importance to usWe would like to provide a brand new computer to you free of cost as a good will gesture acknowledging the hassle you had to go through following your contact to our company even after we have refunded you the complete amount you paid usMoreover, we are also offering complete support to you for one year free of cost.We are looking forward to improve our services and cater to the needs of every customer associated with us in the best possible way. Sincerely,Geeks Technical Support LLC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I am pleased to give my wholehearted endorsement for Geeks TechnicalThey were extremely helpful and knowledgeableThey quickly understood the problem, explained it to me, told me what they were going to do, and did itIt took two days to correct the problem and throughout the process, they exercised a complete professional demeanorTheir service is well worth the money

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:While this outfit did refund my money, and in a timely manner after I contacted Revdex.com and the California Consumer Bureau, the work they claimed to do on my computer, to keep a professional tone, was never done, never explained, and the computer never survived their "work" on itTheir claim "the computer is properly
functioning to your satisfaction" is untrue, as is their statement that "applications and programs are also running smoothly." Other claims in their response are equally bogusGetting one's money back is one thing; the bogus information about the "work" they claim to have done is anotherMy chances of having them pay for the replacement or repair of my computer after they messed it up are slim to none, but let it be noted that I am extremely dissatisfied with this company - their tactics, their phony "work" done, and their untrue claims about "work" doneWhat they offer as service is as phony as a three dollar bill
*** ***

Response:Geeks Technical Support is dedicated to providing the best technical serviceUnfortunately, our team fell short of satisfaction in this caseOn April 3rd 2014, the customer contacted us regarding an issue with their wireless printerWhile troubleshooting, we found some infections which the customer's current antivirus was unable to cleanWe determined that if the customer has malware-bytes installed on the computer, it would take care of the security problemsHowever, we found compatibility issues with malware-bytes and the customer's antivirusTherefore, we recommended uninstalling their antivirus and we could then install an antivirus with no compatibility issuesWe then installed the new antivirus, optimized the customer's computer and fixed the printer issue to the customer's satisfactionAfter reading this complaint, we understand the customer may have felt pressured after seeing the virus scan resultsWe realize there was a chargeback placed on this transaction in which the full amount of service was returned to the customerWe apologize for any inconvenience during this service as we continue to improve our supportSincerely,Matthew K
Dispute Manager Geeks Technical Support

Geeks technical support is the BEST that you will EVER find anywhereFast prompt attention & resolution is Proof of who the are SO Use them to get the BEST security No Scam about them! :)