Geeks Technical Support

Review: This company told me my [redacted] antivirus program was not working and said my computer was now infected with 90,000+ viruses and was continuing to infect my hard drive. I panicked and bought their virus removal app with Lifetime Geek Care. The next day I contacted [redacted] who told me my contract was currently in force and my computer had not been infected. [redacted] reinstalled their app and I deleted the Geeks Technical Support app. I am in the process of disputing Geeks Technical Support fraudulent charge to my credit card.Desired Settlement: By not allowing the fraudulent charge to my credit card to stand.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Geeks Technical Support regarding complaint ID [redacted].

Regards,

Clarence Smith

Business

Response:

Response:Geeks Technical Support is dedicated to providing the best technical service. Unfortunately, our team fell short of satisfaction in this case.On April 3rd 2014, the customer contacted us regarding an issue with their wireless printer. While troubleshooting, we found some infections which the customer's current antivirus was unable to clean. We determined that if the customer has malware-bytes installed on the computer, it would take care of the security problems. However, we found compatibility issues with malware-bytes and the customer's antivirus. Therefore, we recommended uninstalling their antivirus and we could then install an antivirus with no compatibility issues. We then installed the new antivirus, optimized the customer's computer and fixed the printer issue to the customer's satisfaction.After reading this complaint, we understand the customer may have felt pressured after seeing the virus scan results. We realize there was a chargeback placed on this transaction in which the full amount of service was returned to the customer. We apologize for any inconvenience during this service as we continue to improve our support.Sincerely,Matthew KDispute Manager Geeks Technical Support