Geico Corporation

I so wish that I had read these reviews prior to signing with Geico But money is tight and I am not used to such blatant lies and disrespect Bleep from the Plano Office sent me a quote after I had applied online It was $less than my previous insurance which was great I spoke with bleep Erica and then cancelled my prior insurance and called Erica to set up by new, cheaper policy You got it, they said that it was higher because I had a speeding ticket I said yes I did have one and I tried to input that on my online application Then I was told that they couldn't run my record until I gave them a payment option I suggested that perhaps they shouldn't have given me a quote thenI had already cancelled my other insurance and said okay Bleep had told me that payment could be deferred and asked how was I going to pay and I told her be debit She took the information and said welcome to Geico I attempt to use my debit card and the transaction was declined because the payment was taken out on that dayI called the Plano office the next day and ask to speak to Bleep's supervisor Another Bleep said that the supervisor had left for the day so I asked to speak to Ericableep denied that she had told me the payment would be deferred I repeated her words back to her she LAUGHED and said that a check could be deferred but not a debit card I explained to her that it is good customer service to tell people that and that she really shouldn't laugh when people are complaining because it makes them angry She apologized for the misunderstanding and told me that they couldn't reverse my payment and the rate would go down in six months I impolitely told her that I would not be renewing with her in six months I asked her who are supervisor was She told me Bleep (you remember, the person who said the supervisor had left for the day I asked to speak to herI asked her why she said that the supervisor had left and she gave me some mumbo jumbo about she was just the senior agent on duty I asked for the real supervisor's name and was told it was another bleep and that she would be in at 9:in the morning,
By now I am not in a waiting mood so I called the complaint department and reached a very nice lady who I don't think lied and told her of my interaction with Bleep and bleep and she assured me that was not company policy and she would be calling the bleeping office supervisor I asked who was the supervisor and was told that it was a different person I asked well who is the person that second bleep said was the supervisor? She is another agent in the officeI feel so good about selecting this insurance company!!
I don't believe anything this office tells me but probably would have just sucked it up like the buttercup that I am if bleep had not laughed at my situation I hope I never meet her or maybe I should go and introduce myself

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Information provided from Geico was small summary of a conversation and not a resolutionI was contacted yesterday and informed my policy could be back datedHowever, this would require payment to be made to the mortgage company for each day not insuredThis would be a large amount which does not resolve the issueA contractor has checked the concerns expressed by Geico, to include cracks in the exterior stucco, four cracked tiles in the rear bathroom, cracked garage floor, and cracked outdoor cement padExterior stucco cracks and garage floor cracks are the two MOST COMMON issues in Florida homesIf Geico refused to insure homeowners for these two issues, the company would be out of businessThe tiles in the bathroom have been removedThere is no signs of foundation issuesLastly, the cracked outdoor cement pad, which was never mentioned until I filed a complaint (appears the company is just trying to find reasons to cancel the insurance), was added by the previous homeowner and is not part of the foundationGeico was provided the inspection information (which should not have been requested by company) two days prior to the purchase of the homeAny concerns should have been expressed prior to the purchase of the policy.
Regards,
*** ***

March 19,2014Dear *** ***:Thank you for your letter of inquiry dated March 9,2014.Our insured, *** ***, reported this loss to us on February 2,*** reported that she was proceeding through an intersection with a green light when she was struck by
another vehicle that failed to stop at the red light*** advised the other driver informed the police that they had a yellow light and that *** failed to stop at the red light.Our investigation included ***’s recorded statement, a statement from the other insurance carrier and a review of the police reportAll items lead to the conclusion that both drivers indicated the other failed to yield to a red light causing the collisionThere was no independent evidence obtainable and neither driver was cited by the police*** was advised we have denied liability against the other driver and that the other carrier would likeiy deny her claim also.We are in the process of settling ***’s collision claimIt has been deemed a total loss and any payments will be less her $deductibleWith regard to ***'s rental concerns, to date $1,has been paid to *** for her rental carIf she has other rental expenses they can be considered up to her policy limit of $As far as the matter of ***’s car seat, she was provided with the process by which to make a claim for her car seat during her conversation on February 14,with claim supervisor *** ***.Claims Supervisor *** *** called *** on Wednesday February and left a message verifying the liability decision and the fact that no willing payments will be made to the other driverHe also advised her of the amount of rental paid to date as well as her rental limitsHe requested a call back to advise if any other out of pocket costs and to answer any further questions she may have.If any additional information is needed, please contact *** ***, Liability Director at ###-###-#### extension: ***.Very truly yours,

GEICO has honored the desired settlement and credited the billing by $

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July 30,
*** ***
Revdex.com
K St NW, 10th FLOOR
WASHINGTON DC 20005-
Re: ID: ***
Insured: *** *** *** ***
Policy Number: ***
Claim Number: ***
Dear *** ***:
We received your letter dated July 22, regarding a complaint filed by our policyholder *** *** ***We appreciate the opportunity to address *** ***’s concerns involving the coverage for the claim on his *** *** motorcycle. We have included a description of the July 22, loss and details of the accident as it was reported to GEICO
*** ***’s July 22, loss occurred when his motorcycle went missing from his apartment complex and the police was notified of the theftAccording to the claim report the loss was deemed a total theft loss. *** *** advised the apartment complex had surveillance video of the crime. GEICO did not make a payment for damages/total theft to the bike since there was no comprehensive coverage carried for the *** ***.
Upon receipt of the complaint, we immediately reached out to *** *** to further explain the coverage that was being carried for his motorcycle at the time of lossWe confirmed that he was not carrying comprehensive coverage and reviewed the policy for the coverage he was carrying. After speaking with *** ***, GEICO determined that comprehensive coverage should have been sold with the policy on May 20, 2014. We explained to *** *** that comprehensive coverage would be backdated to the inception of the policy, and the balance due of $would be billed for backdating coverageWe also advised that the claim department would be in contact with him to handle his claimOn July 25, 2014, GEICO received payment of the balance due of $140.24. GEICO’s claim department reached out to *** *** on July 29, to explain coverage would be afforded for his claim. *** *** was appreciative of GEICO’s help and did not have any further questions at this time regarding his accident or motorcycle policy
If there is any further investigation or documentation needed from GEICO, we will be more than happy to assist. Please feel free to contact Jimmette K*** at ###-###-#### or email us at *** for additional questions or requests
Sincerely,
Joseph *T***
Virginia Beach Regional Office
GEICO Indemnity Company
NAIC #***

*** *** ***
*** *** ** ***
*** *** *** *** ***
*** *** ***
*** *** ***
*** ***
*** ***
*** *** ***
*** *** ***
*** *** ***
*** *** ***
*** ** *** *** ** ***
*** *** *** *** ***
*** ** ***
Dear Sir or Madam:
I am in receipt of your letter dated March 5,
This claim for *** *** is being reviewed to determine if the expenses submitted are compensable under the terms of the auto policy. We have received conflicting information during the course of our investigation as to whether the expenses *** *** submitted to us are the result of an auto accident.
We have requested *** *** to submit to an Examination Under Oath pursuant to the terms of her auto policy. Once the Examination Under Oath is completed, we will advise *** *** of our position in regard to her demands for payment under her Personal Injury Protection coverage.
If there are any additional questions, please feel free to contact Claims Manager Ronnie Johnson at 972-701-
Sincerely,
Dan B***
Assistant Vice President

After speaking with Geico (agent's name RALTH O***) The customer service practices were completely unexceptable I will cancel my policy ASAP and never recommend using their service to anyone I am writing today to complain of the poor service I received low cover and also trying not to pay for the damagedplease DO NOT DO business with GeicoHOW DARE YOU TREAT CUSTOMER LIKE THIS?

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I agree that the ball should be dropped in the correct court

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
This is in response to your correspondence received in our
Washington, D.CExecutive Offices. It
was referred to the Dallas, TX Regional Office for a reply
On November 20, 2013, GEICO mailed *** ***’s renewal
policy, effective December 24, through June 24, 2014. The policy was rated for the state of
Tennessee. The policy was
on the Electronic Funds Transfer payment billing method with due dates of the
24th of the
month. The due date is
determined by the policy’s effective date (copies enclosed)
An Electronic Funds Transfer Bill Notification reminder
email is sent days prior to each extraction when a valid email address is on
the policy. A minimum of
three calendar days is required in order to stop an Electronic Funds Transfer
extraction
*** ***, I haven’t been receiving electronic bill
reminders since I moved to Texas
On May 15, 2014, *** *** contacted the Customer Service
Department and advised he had moved from Tennessee to Texas. On May 16, 2014, confirmation
paperwork was mailed reflecting new policy dates of May 16, through
November 16, and the new rated location of *** ***, Texas.
*** *** I never received this paperwork and yet money
was still deducted from my account on May 24th and the customer
service department never advised me my due dates would change
Since *** *** moved into Texas, the policy was
re-written to meet Texas requirements. The
policy was rewritten for a new six-month term effective May 16, It
included a Texas policy contract, A30TX, and a Texas Information and Option
Form. As *** ***’s
policy effective dates changed, the billing due date also changed. The policy remained on the Electronic
Funds Transfer payment method
*** *** The policy remained on an ETF with a CHANGED
withdrawal date WITHOUT my consent
We apologize for any miscommunication *** *** may have
received regarding his new policy effective dates and payment due dates.
*** *** I didn’t receive mis-communication, I received NO
communication about the change in my ETF withdrawal date which most people
would consider NOT a good business practice
On June 6, 2014, *** ***’s Electronic Funds Transfer
Bill Notification was sent, reflecting a payment of $due June 16,
2014. The notification also
indicated the future automatic deductions (copy enclosed)
*** *** I received this July 21st, a little
late
On June 12, 2014, *** *** contacted GEICO’s Customer
Service Department to review the policy change from Tennessee to Texas but
disconnected the line
*** *** Completely irrelevant line of information but
yes, I contacted the customer service department about dropping the uninsured motorist
bodily injury and was transferred to another department and the line when dead
On July 7, 2014, GEICO mailed *** ***’s confirmation
paperwork reflecting the Personal Injury Protection coverage and Uninsured
Motorist Bodily Injury coverage had been rejected in writing on the completed
and signed Texas Information and Option Form. A revised Electronic Funds Transfer
Bill Notification was included reflecting the next withdrawal of $due
July 16, (copies enclosed)
*** *** So here you admit that I made the change in May
and in the correspondence below you admit it took until June 6th to mail me a revised ETF
notification which I never received? After all the phone calls I made with the Customer Service department
and opportunities Geico had to notify me of this change over the phone it took until days
prior to the withdrawal for anyone to notify me and it was done BY SNAIL
MAIL!?
On July 16, 2014, an Electronic Funds Transfer Bill
Notification was sent reflecting a payment of $received July 16,
and showing the next payment of $due August 16, (copy enclosed)
*** *** Again, too little too late, Geico at this point
already costed me $
Also on July 16, 2014, *** *** contacted GEICO’s
Internet Service Unit and requested GEICO reimburse an insufficient funds bank
fee. GEICO advised Mr
Wallen the policy date was changed when he moved from Tennessee to Texas. *** *** was advised Electronic
Funds Transfer Bill Notifications were sent June 6, 2014, July 7, and July
16, reflecting the withdrawal amounts and dates. The reimbursement request was declined
as the bank fee was not a GEICO error. The
reimbursement request denial decision will stand
*** *** I would expect no less from a national company
that obviously doesn't care about individual customers and I will advise you that I am
presently seeking a new insurance companyHopefully a company where a simple
phone call or a timely piece of snail mail or perhaps when I am on the phone
changing my policy from TN to TX someone will take time to notify me that my
ETF withdrawal date is going to changeOr perhaps not change my ETF effective date without having me physically accept the changeChanging the date of a customer's ETF without them physically accepting that change in some circles is called theft.
Regards,
*** ***

Thank you for your April 18, inquiry
We evaluated Ms***' ***-*** *** at *** *** Towing on February 15, After our inspection, we contacted Ms*** to discuss the repair estimate and ascertain the location of her shop of choiceMs***'s vehicle was a stolen recovery and as such an investigation was under way to confirm liabilityOur liability adjuster contacted Ms*** on February, 25, to advise her the investigation was complete and liability was acceptedOn February 26, 2016, we contacted Ms*** and attempted to tow her vehicle from *** *** Towing to her repair facility of choice, ***-*** of BuckheadDuring our attempt to tow her vehicle, the storage facility informed us the vehicle had been removed on February 23, by Ms***'s lien holderAfter contacting Ms***, we were informed the lien holder repossessed her vehicle after receiving notice from the tow yard that the vehicle was accruing storage fees daily and it could be auctioned if not moved timelyMs*** and her lien holder were unable to provide the vehicle to us until March 3, 2016, At that time, we had the vehicle towed from her lien holder’s storage facility to ***-*** of BuckheadOnce ***-*** of Buckhead received the vehicle, they were unable to locate the vehicle on their lot from March 3, until March 20, Ms*** was informed at that time by ***-*** that they did not have a body shop to perform the repairs and would be sending her vehicle to *** *** of Buckhead to complete the repairs*** *** of Buckhead started the repairs on March 23, as soon as they received the vehicle and Ms***'s repair authorizationOur auto damage adjuster located at *** *** was notified of supplemental damages on April 4, and the supplement was completed on April 5, In an effort to settle the claim, we explained the Rental Reimbursement coverage and made all parties aware of the initial delays by Ms***'s lien holder and *** *** of BuckheadWe notified Ms*** on both March 23, and April 8, we were willing to issue payment to her up to her rental policy limits of $after receiving a copy of her rental invoiceWe received the rental invoice on April 18, and began reviewing the invoice for payment to be issuedOn April 20, 2016, we spoke with Ms*** in regards to her rental invoiceAlthough no delays were on our behalf, we extended an additional courtesy rental reimbursement payment to her in the amount of $750.00, The rental reimbursement payment was issued and mailed to Ms*** on April 20, in the total amount of $1,Should you have further questions, please contact our field manager, Melvin Ingram, at ###-###-####Sincerely,
Carl AT***
Assistant Vice President

May 14, 2014Dear *** ***:We received correspondence from the Revdex.com (Revdex.com) requesting additional assistance on your behalfI am happy to provide the following response.I would first like to express my apologies for your frustration with GEICO in this situationAs stated in my prior correspondence, there is no record of us knowing that you needed an SRfilingHowever, I am happy to assist you in rectifying this situation with the California Department of Motor Vehicles.On 05/08/14, our analyst, *** ***, spoke with *** in the Mandatory Action Division at the California Department of Motor VehiclesWe were notified at that time that GEICO should send a No Lapse in Coverage" letter to the California Department of Motor Vehicles showing that you had continuous coverage from 1126/to 04/23/14, We were further informed, once the California Department of Motor Vehicles receives and handles our letter, the that you paid to reinstate your license would be refunded to you and the suspension resulting in a failure to carry insurance from 12/09/to 04/23/would be removed from your driving record.A No Lapse in Coverage” letter was sent to the California Department of Motor Vehicles on 05/14/I have enclosed a copy of the letter and I am hopeful that this letter will resolve your concerns regarding your license fees and recordHowever, I am not able to honor your request for compensation for lost work.*** ***, I hope this information is helpful, and I regret that we have lost you as a policyholderIf you have additional questions, please calf our Compliance Analyst, *** ** ***, at ###-###-####, extension ***.Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

May 7,
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
K St. NW, 10th
floor
P.OBox
Washington, DC
20005-
Attention: *** ***
RE: CASE
NUMBER: ***
COMPLAINANT:
*** ***
INSURED: *** ***
CLAIM NUMBER: ***
POLICY NUMBER: ***
DATE OF LOSS: February
11,
COMPANY:
Dear ***:
Thank you for your letter dated April 25,
On April, 17, 2014, Auto Damage Adjuster *** ***
inspected *** ***’s *** *** *** stated the lift gate on his vehicle
had not been working since the loss on February 11, *** advised
*** if the malfunction was caused by the loss, it would be covered under
the claim
***’s vehicle was taken to the body shop and
disassembledThe shop technician advised *** the lift gate was not
working due to the button in the handle above the license plate not
communicating with the motorized switch that unlatches the lift gateAlso, the
right side of the lift gate trim panel had pieces broken off, indicating
someone had previously removed the trim panel*** left a voice mail informing
*** of the estimate and advised the lift gate switch could not be related
to this claim*** returned ***’s call shortly after *** explained the lift gate had no
damage to the outside of the panelHe further explained the only damage found
was to ***’s bumper cover absorber, the bottom of his rear body panel,
and his exhaust*** explained since there was no impact to the lift
gate and the interior trim panel showed signs of wear and appeared the trim
panel was removed in the past, he could not relate it to this accident
On April 24, 2014, *** contacted *** to
inform him the repairs on his vehicle were completeThe adjuster went over all
the repairs that were associated with his claim and reconfirmed why the lift
gate was not included in the repairs*** requested to speak with a
supervisor
*** called and spoke with Auto Damage Supervisor ***
*** to inquire about his switch on the lift gate*** advised he
would inspect the lift gate and call him back with his findings*** contacted
*** and advised he could not relate the lift gate damage to his February
11, loss since the collision did not impact the lift gate and the damage
moved away from the lift gate
If there are any additional questions, please feel free to
contact Claims Manager *** *** at ###-###-####
Sincerely,
*** ***
Assistant Vice President

January 7,
Georgia Department of Insurance
Attn: *** ***
Investigator, Consumer Services Division
* *** *** *** ***, Drive
Suite ***, *** ***
Atlanta, GA
VIA FACSIMILE TO: ###-###-####
RE: Department’s Case
Number: ***-***-*** Complainant: *** *** ***
Policy Number: ***
NAIC: ***-GEICO General
Dear Ms***:
Thank you for your recent inquiry dated January 5, I welcome the opportunity to discuss Mr***’ automobile policy concerns
GEICO writes a Family Automobile Contract which covers Mr***, Mr***’ resident relatives, and any other regular operators of Mr***’ vehiclesTo ensure that all parties are properly covered and protected under this policy contract, when GEICO is notified of additional drivers in the household they are added to the policy
On November 16, 2015, Mrand Mrs*** purchased an automobile insurance policy online with a six month premium of $to be effective on December 11, This policy included coverage for t Mrand Mrs***, *** ***, a ***, and a *** E***Prior to purchasing this policy, Mrand Mrs*** received several other quotes online insuring different drivers and vehicles
On December 17, 2015, a GEICO underwriter sent an email to *** requesting information for *** ***, Mrand Mrs***’ son, due to Mrand Mrs*** quoting him but not insuring him to the policy they purchasedEffective December 29, 2015, due to no contact from Mrand Mrs***, *** *** was added to the policy
On December 29, 2015, Mrand Mrs*** requested to remove *** *** from the policyAt that time, they were advised to send in proof of insurance for *** *** to have him removed from the policy
On January 5, 2016, as a courtesy to Mrand Mrs***, a GEICO underwriter contacted *** *** and confirmed that *** *** had other insurance*** *** was updated as having other insurance effective December 29, 2015, the date the he was added to the policy
We absolutely strive to make our communications process and customer satisfaction our top prioritiesWe have reviewed both concerns, and feel that we have addressed them satisfactorilyI apologize for an inconvenience and frustration this has caused Mrand Mrs*** and I hope this information will assist you in resolving this issue If additional information is required, please contact Chelsea G*** at ###-###-####Her office hours are Monday through Friday, 7:a.mto 3:p.mEST
Sincerely,
John J***
AVP, Underwriting
Enclosures: Declarations Pages

April 3, 2015Dear *** ***:
Thank you for your letter of March 30, This loss was reported on February 8, 2015, by *** ***, who reported damage to the front bumper of her *** *** reported that the vehicle was parked and unoccupied and
thought that someone either kicked the bumper or attempted to pull the bumper causing damageThe initial reported damages to the insured vehicle were to the left front door frame, window damage, and to the right front bumperThis was reported to be related to a single vandalism event of an unknown date and timeThe deductible for a comprehensive loss was $per the policy records.On February 10, 2015, *** *** met with our auto damage adjuster, Garrick D***, who completed an inspection of the damagesUpon inspection MrD*** noted damage to passenger front bumper consistent with a collision and damage to the inside front driver door areaA second claim was setup as the bumper damage and driver door damages were not consistent with the original accident detailsWe questioned *** *** regarding the left door damages and she advised that someone attempted to break into her vehicle causing the damageWhen advised that the right front bumper damage was not consistent with vandalism, *** *** again stated that someone kicked her front bumper causing the damageAs further investigation was needed, the file was referred to our special investigation unit to assist us with our investigation into this matterDuring our investigation it was revealed that the *** was recently purchased by *** *** and added to her policy on January 19, *** *** advised that she purchased the vehicle from *** Direct with no damageWe contacted *** Direct a spoke with the Sales Manager who could not recall if there was damage on the vehicle at the time it was soldWe located and contacted the previous owner of the *** who confirmed during a recorded conversation that he traded the *** to *** Direct approximately two months priorThe previous owner also confirmed that the marks on the inside driver door were made by him as he had locked his keys in the vehicle and attempted to break into his vehicleHe further stated the undercarriage was damage and potentially the right front bumper damage was caused him from hitting a curb on the passenger side of the vehicleWe shared photos of the vehicle with the prior owner and he reaffirmed his statement regarding the vehicle damagesHe indicated he never file a police report for the damages caused to the vehicleOn March 4, 2015, *** *** decided to withdraw the claim for the left front door damage and a recorded withdrawal statement was secured confirming the sameIn an effort to resolve the claim, we determined we would afford coverage for the front bumper damage under *** ***'s collision coverage with a $deductibleOn March 5, 2015, we contacted *** *** to advise of findings and that the front bumper damage is not consistent with vandalism and that the damage would be handled under the collision portion of her policyFor these reasons, we are unable to refund *** *** her $deductibleShould you have any further questions, please contact Nakiesha B***, Claims Manager, at ###-###-####Sincerely,
Suzanne W
Assistant Vice President

Thank you for your follinquiry of September 30, Upon receipt of this follinquiry we were able to reach Mr*** via email, as he is out of the country until October 23, In the spirit of excellent customer service we have agreed to cover previously denied bills, which was the basis of his dispute Since Mr*** was not planning to resume any medical treatment under his no-fault claim, we have agreed that there is no need to schedule another independent health service examination Mr*** was happy with the resolutionIf any additional information is needed, please contact Doreen B***, Claims Supervisor at ###-###-####Very truly yours,
Robert L***, CPCU
No-Fault Director

March 13,
Dear ***:
Thank you for your email, received by GEICO on March 10, 2014, to *** *** regarding *** ** ***’s complaint*** asked that I respond on his behalf and I welcome the opportunity to do so
I regret ***
experienced legal trouble and expenses related to her traffic stop dated November 6, After this issue was brought to our attention on November 7, 2012, GEICO quickly worked to rectify ***’s lapsed policy and provide her with requested documentation to remove any suspensions from her *** *** filed through the Maryland Motor Vehicle Administration (MVA)
It’s unfortunate *** was not aware of her vehicle’s registration suspension before the traffic stopHowever, our review of ***’s court records, which is public information, shows she also received a violation on November 6, for “Failure to notify Administration (MVA) of address change within days.”
GEICO’s position is that it was ***’s responsibility to notify the MVA of her address change so she could have received notification of the MVA’s request to verify financial responsibility more timelyAdditionally, *** should have been aware that her automatic payments to GEICO had stopped which is another indication her insurance coverage lapsedWhile we sympathize with ***’s hectic schedule as a reason for her oversights, we cannot provide any financial compensation for her legal circumstances
I hope this information has been helpfulIf you have any additional questions, you may contact, my associate, *** ***, at ###-###-####, extension ***, and he will be glad to assist you
Sincerely,

I have been with Giego ins Co almost yearsI purchased a second vehicle and it was added to my policyMy payment went up times in three weeksThey said they kept finding out stuff that was causing the payment to go upMy original payment was per month By the end of the three week time frame it was up to per monthCome on, for adding a Chevy CobaltI have I ticket and no accidents in the last yearsI'm years old with a good driving record, what gives GiegoNeedless to say I'm no longer a customer

May 30,
Revdex.com OF METROPOLITAN WASHINGTON DC
AND EASTERN PENNSYLVANIA
K STNW
, 10TH FLOOR
WASHINGTON DC 20005-
ATTN: *** ***
Re: Policy Number: ***
ID Number: ***
Re: *** and *** ***
Dear ***:
This is in response to your email of May 29, 2014, addressed to *** *** of GEICO. Your letter has been referred to me for response as the Mechanical Breakdown Department is my responsibility
Our records show that **and *** have now filed this complaint through the State of Washington, Office of the Insurance Commissioner. We have drafted our response to this complaint to the Insurance Department. Our stance has not changed since our original response to your office.
We trust that this information is sufficient to allow you to close out this complaint. If you have any additional questions or concerns regarding this issue, please feel free to give me a call at ###-###-####, ext***
Sincerely,
*** ***
Customer Advocate
Centralized Services

August 6,
class="MsoNormal">
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
K St. NW, 10th floor
P.OBox
Washington, DC 20005-
Attention: *** ***
RE: CASE NUMBER: ***
COMPLAINANT: *** ***
INSURED: *** ***
CLAIM NUMBER: ***
POLICY NUMBER: ***
DATE OF LOSS: May 7,
COMPANY: GEICO Indemnity Company
Dear *** ***:
Thank you for your letter of July 29,
*** *** filed a theft claim with us on May 7, He rented a vehicle from *** Rental Company on May 2, On May 7, 2014, the rental vehicle was stolen
On May 8, 2014, the handling adjuster secured a recorded statement and advised *** *** this loss would be covered under his Comprehensive coverage which carries a $1,deductible He was also advised of the need for us to secure the completed Vehicle Theft Questionnaire, a police report to verify the theft and a copy of the rental agreement
On June 6, 2014, *** advised us their vehicle was recovered on May 9, We contacted them and they advised they are having the vehicle repaired and would send GEICO a subrogation demand On June 27, 2014, GEICO received the subrogation demand which included damages to the auto in the amount of $and towing expenses of $for a total demand of $
*** *** carries comprehensive coverage with a $1,deductibleSince the combined demand was below his deductible we are unable to issue payment for the demandWe advised *** and *** *** of this the day the subrogation demand was received. We also informed *** *** the damage was below is deductible in writing on July 27,
If there are any additional questions, please feel free to contact Claims Manager Paul R*** at ###-###-####, extension ***
Sincerely,
Dan B***
Assistant Vice President