Geico Corporation

Dear *** ***:
"">
Thank you for your recent inquiry
On March 1, *** reported that his vehicle was parked and unoccupied and upon return, he found damage to his fender and windshield. The loss description that *** gave GEICO was that he believed a shopping cart had hit his vehicle. The damage to the fender would support this and all physical damage to the fender was covered under the claim. The damage we were not able to cover under this claim was to his windshield. Our inspection revealed no physical relationship between the two points of impact including the location/trajectory and the type of damage. The windshield damage was the top center and appears to originate from a rock chip.
Upon explaining this to ***, he changed his loss description to a hypothetical incident, stating that there may have been someone mowing lawns in the area and it kicked up rocks causing the damage. We discussed with *** the damages to the fender were evenly spaced and at the same height, which would make sense for a shopping cart or automobile impacting it. The damage to the fender was not consistent to flying debris, based on the type of dent and no damage to the paint
All of this information was given to the supervisor prior to the final decision being made and as requested, the supervisor requested all policy documents to be sent to ***. *** requested his policy documents be sent to him on March 4, and the claim file reflects that they were mailed out on February 14, and then re-mailed at his request.
At this time we are unable to relate the fender damage to the chip/crack in ***’s windshield and are unable to cover both under the same claim
Please feel free to contact our Auto Damage Manager, *** ***, should you have any other questions regarding this claim. He can be reached at ###-###-####
Sincerely,
*** ***
Regional Auto Damage Director

L P
The letter sent by the Policyholder Relations Supervisor claiming that they have no record of me having ever told them I was a PA resident is falseI called soon after I moved to PA in January of and spoke with a Geico AgentI explained that I had just moved to Pa and wanted to update my insurance informationI was asked if I had turned in my NY plates, which I had and had a receipt for proof of plate destructionI was also asked the capacity in which I’d primarily be using my car (business or pleasure)When I said business, I was asked approximately how many miles a day I would drive, etcI also confirmed I was the sole driver of the car a wellSo with all this information being taken from me, how is it UNCLEAR that I am a PA resident? Besides the fact that I STATED it? And to my knowledge I was NEVER asked for my updated license #, because it seems that is being highlighted as further proof of my dishonestyIf you don’t ASK, I don’t know you need that informationI gave them my PA resident address which I stated was the same as my Billing addressThey gave me a new quote which was slightly higher than my NY premium and I ended that call in thinking everything had been handled correctly
It’s a shame & convenient for Geico that I’ve discarded all my old insurance cards which all showed my PA addressIf they assumed I was still a NY resident why did they mail me new cards in with my new home address? My PA address has been listed on my insurance cards for the last yearsAs I stated in my complaint, each time an agent mentioned NY, I corrected them and they’d usually put me on hold then return and say they see my PA address and it was just an error
As far as still having a NY phone #, I decided to keep my original cell # as I’d had it for years and saw no reason to get a new #It is my right to keep my cell # and ASSUMING that an unchanged cell # is indicative of anything except that I LIKED MY OLD NUMBER, is just poor business practiceI also had a home # which I provided but listed my cell as my PRIMARY
Why is it that Geico always says “this message will be recorded for quality purposes” yet they can’t find ONE phone record of me speaking with an agent over the last years? Even as late as December when I bought a new car and AGAIN the agent mentioned NY and I corrected her! THREE different occasions I stated I was a PA resident and they can’t find ONE recording? Not one agent looked at their screen and saw the NY residency status? They all just looked at my billing address and said I was right when I corrected themNot one agent made an attempt until months ago to dig into why I was stating I was PA resident but was still listed as a NY resident? I can’t see their screenI have to take them at their wordDo they misplace such records when it’s convenient for them?
If Geico has ANY integrity they will admit MULTIPLE agents dropped the ball on this one and I am the one paying for itI deserve reimbursement for all the additional premium dollars I’ve been incorrectly paying
Thank You,
*** ***

March 18,
*** ***
Revdex.com of Metro
WashingtonDC & Eastern Pennsylvania
K StNW, 10th floor
WashingtonDC20005-
VIA FACSIMILE: ###-###-####
RE: ***
Insured: *** ***
Policy Number: ***
NAIC: ***-GEICO General
Dear ***:
Thank you for your recent inquiry dated March 7, 2014. I welcome the opportunity to respond to ***’s automobile insurance policy concerns
Our records indicate on December 11, GEICO received a request from *** to delete *** and her *** from his policy as she no longer resided in his household. Since *** was reflected as his domestic partner, a separate policy was issued effective December 12, to ensure *** had continuous insurance coverage
On March 17, 2014, *** *** spoke with *** and confirmed she had obtained other insurance effective December 12, 2013. Her GEICO policy was cancelled accordingly with no premium due.
I hope this information will assist you in resolving this matter. If additional information is required, please contact *** *** at ###-###-#### or via email at *** Her office hours are Monday through Friday, 8:a.mto 4:p.mEST
Sincerely,
*** ***
Underwriting Vice President

Thank you for your inquiry of November 26, The complainant, *** ***, is inquiring about the handling of the liability investigation related to this property damage claim
face=""Arial Narrow","sans-serif"" ""> The loss occurred on July 4, at *** *** in New York, NYThis loss was reported to GEICO on July 4, by the complainantIn the statement secured from Ms***, she stated that she was on *** *** near the light at the intersection with *** *** Street looking to merge from the middle lane into the left laneShe stated she noticed the other party in the left lane who was speeding and as she merged into the lane the other vehicle struck herWe attempted to reach the other party who directed us to their insurance carrier so that we could get their statementWe were not able to reach the adverse carrier for a statement from their driver Based on the evidence, we assessed liability at 75% against our insured as she admitted to merging into the other party knowing that they were travelling at a higher rate of speedOn July 6, we called the complainant and explained that the other driver was partially at fault for speed and striking her vehicleOur insured was also advised that negligence would be negotiated with the other insurance company and that changes could be possible if new evidence was to be introduced On September 22, the supports submitted by the adverse carrier were reviewed which included the police reportThe police report showed no indication that the complainant stated that the other vehicle was speeding or any evidence that could corroborate that allegationThe only contributing factors on the police report were given to the complainant for driver inattention and lane usage improperThe diagram on the report showed the complainant as the striking vehicleBased on this new evidence the liability was reassessed to 100% on the complainant A call was made to the only number we had on file to advise the complainant of this on September 22, and on September 23, 2016. In both instances a voicemail was left requesting a call backA letter was emailed to the complainant on September 26, to notify her of the change of liability. The complainant called in on November 26, to discuss liabilityShe was able to speak to the representative assigned to the file on November 28, and was explained of the change in the liability decision On November 23, Ms***’s policy was renewed with an effective date of December 28, In accordance with our Company’s merit rating plan, the renewal premium included a surcharge for the July 4, accident for which Ms*** was considered to be 100% negligentIn addition, there was a property damage payout that exceeded the $2,accident threshold We feel we have handled this matter within the guidelines set forth in New York State Regulation

Signed Copy is Attached
May 20,
justify; MARGIN: 0in 0in 0pt" class="MsoNoSpacing">
Revdex.com
Attn: Anita Horne
K StNW, 10th Floor
Washington, D.C. 20005-
Re: *** ***
Case No***
Dear *** ***:
This is in response to your correspondence received in our Washington, D.CExecutive Offices. It was referred to the Dallas, TX Regional Office for a reply
*** purchased a GEICO Indemnity automobile policy effective March 28, 2014. The policy was enrolled in the paperless policy option. Ms*** received all GEICO paperwork online
*** selected the monthly Electronic Funds Transfer payment method. The payment due dates were the 28th of each month
On March 28, 2014, an Electronic Funds Transfer Bill Notification was emailed to *** with the automatic deduction dates and amounts (copy enclosed)
Also on March 28, 2014, an Electronic Funds Transfer confirmation letter was emailed to ***. This letter states in order to terminate the automatic payments, GEICO must be notified by phone at least three (3) business days before the next scheduled extraction to prevent payment processing (copy enclosed)
On April 27, 2014, *** called and spoke with a Customer Service Representative and cancelled the policy effective April 28,
Since GEICO did not receive the required days notification to disconnect the payment method, the scheduled Electronic Funds Transfer payment processed. A monthly payment of $was applied to the policy on April 28, 2014.
A day hold was placed on the cancellation credit to ensure the payment was valid. On May 12, 2014, a GEICO refund, check number ***, in the amount of $was mailed to *** in accordance with Kansas regulations.
We left a message today on ***’s voice mail to return our call to ensure she has now received the refund check
If you need additional information, please contact *** *** by telephone at ###-###-#### from 8:am to 4:pm CST, or by email at ***
Sincerely,
*** ***
Assistant Vice President
Enclosures
Cc: *** ***
*** *** ** *** ***
*** *** ** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:
I just logged into my account and my June and July payments are still almost $200, so those need to be fixed as well. The payments after that I see have been fixed as those are only $89, but not those two. Please correct these ASAP.Regards,*** ***

This will acknowledge receipt of your July 21, inquiry regarding the above referenced private passenger automobile insurance policyOur records indicate that on March 24, the above policy was established in the name of *** *** Jrto insure a *** with a rated
location of Wappingers Falls, NY 12590.On April 27, 2015, after a routine review was conducted by our Underwriting Department, the rated location for the above policy was adjusted to reflect a Brooklyn, NY address since our company’s findings indicate that the said location is the primary place of residency for the insured, and is therefore the primary location of our risk exposureA letter as well as revised policy paperwork was also sent to the mailing address on file notifying the insured of the reasons for the changeA copy of the letter is enclosedTo date, GEICO has not received sufficient documentation from the insured to unequivocally prove that the Wappingers Falls, NY location is currently his primary place of residencyThe submitted bank statements do not support a Wappingers Falls, NY rated location, and the insured’s paystub reflects New York City taxesThe insured was informed that the Brooklyn, NY rated location will be maintained unless unequivocal proof is provided to substantiate residency in Wappingers Falls, NY Our company does not accept lease agreements or a post office box as proof of residencySince there appears to be no valid complaint against GEICO, we ask that this be removed from our recordIf you require further assistance with this matter, please contact the undersigned at ###-###-####Very truly yours,
Brian O*** Executive Office

September 8, Dear *** ***:Thank you for your inquiry of August 28, 2014.On July 31, 2014, we learned that a *** ***
belonging to our policyholder, *** *** ***, had been damaged by
vandalism. On August 4, 2014, our
adjuster, Jonathan H***,
inspected *** ***’s vehicle and prepared an
estimate for $3,after deductible.
*** *** chose *** *** *** to complete repairs. After having her vehicle repaired, *** ***
stated she had concerns with a sound from the right front of her vehicle,
leaking from under the hood, the radio not functioning, the air bag light
staying illuminated, and the left front window not properly workingWe sent *** ***’s vehicle to a dealer to determine the
cause of the air bag light staying illuminated.
The repair facility determined that the display board on the vehicle’s dash
had a short circuit that was a mechanical failure and not caused by vandalism. We also determined the window switch would
not function properly due to wear and tear and had not been damaged by
vandalism.*** Body Shop in *** *** test drove *** ***’s vehicle
to diagnose the sound coming from the right front. Unfortunately, they were unable to determine
the cause. *** *** stated that a
mechanic had recently performed work on the vehicle’s front end. We asked that she bring her vehicle to the
mechanic who performed the work for a proper diagnosis. We also asked *** *** to have the mechanic
diagnose the problem with the vehicle’s radio.
Finally, *** inspected the vehicle and was unable to identify any
leaking under the hood We informed *** *** that we would consider any repairs that were related to the vandalism of
her vehicle should her mechanic discover related damages. We sincerely regret that *** *** disagrees with our
handling of her claim. We believe we
have appropriately indemnified her for this loss. At this time, it appears the additional items
claimed by *** *** are not related to this claim. Should you have any further questions, please
contact our Auto Damage Manager, Thomas M***, at ###-###-####.Sincerely, Suzanne W***Assistant Vice President

January 16, Dear *** ***
Thank you for your correspondence on January 6, regarding the above referenced claimOn May 22, 2014, *** ***’s vehicle suffered damage from a hail storm in the Reading, PA areaWhen reporting a loss to GEICO it is standard that
all appropriate coverage and deductibles are explained to the customer at that time.Our records indicate that on January 6, *** *** phoned into GEICO and stated that she could not get into a rental vehicle through *** Rent A Car for a new claim because there was a balance of approximately $owed to them for additional rental charges incurred during the May 22, claim*** *** then stated that she had been told by her auto damage adjuster sometime in the past that she would be allowed to stay in the rental vehicle for as long as she needed to because the repair shops in the Reading, PA area were so far behind in repairing hail damaged carsUnfortunately, there is no record of any GEICO associate telling *** *** that she could stay in a rental vehicle for as long as she needed or that the maximum coverage amount for her rental endorsement ($900,00) would not apply to the May 22, claimIn speaking with the auto damage adjuster who handled *** ***’s claim, he could not confirm ever having this discussion with *** *** or giving approval to exceed her rental limitWe initially issued payment to *** for $on a policy maximum of $We have also just issued a check for the additional $to *** *** in order to reach her $900,rental reimbursement maximum per claim; unfortunately, we will not be able to pay over the policy maximum of $Should you need further information or assistance with this file, please feel free to contact Eric E***, Auto Damage Manager at ***.Sincerely,Angela R

May 29,
">
*** ***
THE Revdex.com
K STREET, NW, 10th FLOOR
WASHINGTON, D.C20005-
Claim Number: ***
Insured: *** ***
Date of Loss: May 15,
Complainant: *** ***
File Number: ***
Dear *** ***:
We are in receipt of your inquiry dated May 27,
On May 15, 2014, our insured reported that a phantom vehicle caused him to run off the road and lose control of his vehicleIn his recorded interview with us, *** told us that he saw the unidentified vehicle approaching from behindHe told us that while it was not raining, the roads were wetHe stated that he swerved off the road to avoid possible impact with the other vehicle but that he “over corrected” and his vehicle began to fishtail, ultimately going across several lanes of traffic and striking a concrete barrier
After securing the interview, we explained that because he contributed to his own damages, the loss would be listed as an at-fault loss and he would not quality for Uninsured Motorist coverageWe explained his Collision deductible was $and that he had replacement vehicle coverage which would allow him to get into a rental vehicle as soon as he was ready to start repairs
*** declined our offer to reserve a rental and wanted to speak with a supervisor to dispute our decisionA supervisor spoke with *** the same day, May 15, and conducted another review of our decisionOn May 19, 2014, the supervisor spoke to *** and informed him we had reviewed his statement and our position remained unchanged
*** requested a call from a manager on May 19, 2014, and received a call that same dayOn that call, the manager apologized for ***’s experience, confirmed the reasons why the loss was considered at-fault, but waived his collision deductible for customer service reasons. We apologize for any inconvenience *** has experienced due to this loss, however based on his own accident description, this loss was handled properly and we explained from the very beginning of the loss that he could use his own collision coverage and rental coverageWe will not be able to offer *** any compensation for the time he was without a vehicle, as we gave him the option to use his rental coverage starting on the day of the accident and he refused.
You may contact Liability Claims Supervisor, *** ***, at ###-###-#### if you have any further questions
Sincerely,
*** ** ***
Virginia Beach Regional Office
GEICO Indemnity Insurance Company
NAIC #***

July 30,
class="InsideAddress">
Revdex.com OF METROPOLITAN WASHINGTON DC
AND EASTERN PENNSYLVANIA
K STNW
, 10TH FLOOR
WASHINGTON DC 20005-
ATTN: *** ***
ID Number: ***
Re: *** ***
Dear *** ***:
This is in response to your email of July 2, addressed to Tony N*** of GEICO. Your letter has been referred to me for response as the Accounts Receivable Department is my responsibility
*** *** is not a GEICO insured. We have conducted a search of all payments in the amount of $received between the dates of July 1, through July 6, and have located *** ***’s payment. Based on privacy act legislation, and Federal Banking Regulations, we cannot disclose the name of the insured to whose policy this payment was applied without a subpoena from a law enforcement agency
Based on the age of the payment, we are unable to simply apply the credit back to her card. Therefore, we are issuing a check that will be sent by mail. The check is being sent to *** *** under separate cover and she should receive it within the next seven to ten days.
We respectfully suggest that *** *** contact her local law enforcement agency to file charges of unauthorized use of her credit card. Once we are served with a subpoena, all information will be released to the agency so that charges can be filed. Please understand that GEICO accepts payments on good faith and we would have no reason to question the receipt of the payment
We trust that this information is sufficient to allow you to close out the complaint for our Accounts Receivable Department. If you have any additional questions or concerns regarding this issue, please feel free to give me a call at ###-###-####, ext***
Sincerely,
Barbara C***
Customer Advocate
Centralized Services

August 8, Dear *** ***:We have received *** *** response to our July 21, response to his complaintI welcome the opportunity to respond to his additional concernsI apologize that our prior response was insufficient.With *** *** selection of our monthly installment plan, payments are billed due one month in advance to maintain sufficient equity and provide appropriate time to deliver necessary billing noticesWhen a payment is delayed or not paid in full, future payment amount will be adjusted based on the equity in the policyIn this instance, *** ***’ policy renewed with a balance of $due from the previous period which caused his renewal bill to be slightly higherHis $renewal bill was due on March 2, and we received a payment of $on March 3, With an unpaid amount of $78.50, the subsequent bills for *** ***’ policy continued to reflect outstanding amountsIn this case, the next bill reflected both an adjusted due date of March 31, and increased amount of $due to regain the equity necessary for the monthly pay planThis eventually led to the cancellation notices sent for *** ***’ policy.Again, we want to assure *** *** while cancellation notices were generated on his policy due the amounts paid, these notices were not a confirmation of his policy being cancelledRather, these notices were additional bills sent based on the equity any payments made earned towards his policyDuring his tenure with us from March 29, through June 23, 2014, there were no gaps in coverage due to non-payment,We sincerely wish to apologize for the frustration this matter has caused *** *** and hope this information provides additional clarificationIf you have any additional questions please contact my associate, Jason R**, at ###-###-####, extension ***.Sincerely,Maria S*Assistant Vice President Government Employees Insurance Company

My complaint # ***, Yes I am insured with Geico and the other party has Geico as well

May 13, 2015Dear *** ***:
Thank you for your May 6, inquiry,
On February 26, 2015, our insured, *** ***, reported a claim and indicated he was involved in an accident while driving a car rented from *** Car RentalOn March 2, 2015, we obtained a
copy of the rental agreement confirming the rental vehicle would be covered under *** ***’s Collision coverage.On April 3, 2015, *** submitted an electronic request through Arbitration Forums supporting their demand for reimbursement in the amount of $Unfortunately, we did not issue payment until May 11, We apologize for any delay on our part in reviewing the subrogation demand from *** and getting this paid more expeditiously, Unfortunately, we cannot make an adjustment to *** ***'s premiumShould you have any further questions, please contact Kim R***, Claims Manager, at ###-###-####,
Sincerely,
Carl TAssistant Vice President

Roman"> March 12,
*** ***
Revdex.com of Metro
WashingtonDC & Eastern Pennsylvania
K StNW, 10th floor
WashingtonDC20005-
VIA FACSIMILE: ###-###-####
RE: ***
Insured: *** ***
Policy Number: 4***
NAIC: ***-GEICO Indemnity
Dear Ms***:
Thank you for your recent inquiry dated March 6, 2015. I welcome the opportunity to discuss Mr***’ automobile insurance policy concerns
As indicated in our October 1, letter to the Revdex.com, when Mr***’ policy renewed effective September 1, 2014, $was owed from his prior renewal period. I have attached the renewal billing statement for your review
Mr*** made the following payments:
08/26/14 $
09/17/14 $
The below special payment plan was set up for Mr*** for his September and October payments:
9/19/14 $
10/13/14 $
10/17/14 $
10/31/14 $
After this payment arrangement, Mr*** was instructed to resume his original billing schedule.
11/1/14 $
12/1/14 $
01/1/15 $
Mr*** has made the following payments
9/23/14 $
10/7/14 $
11/5/14 $
12/16/14 $
Since Mr*** has not adhered to the special payment plan, his policy is currently scheduled to cancel for non-payment of premium effective March 20, 2015.
I hope this information will assist you in resolving this issueIf additional information is required, please contact Karen C*** at ###-###-####. Her office hours are Monday through Friday, 8:a.mto 4:p.mEST
Sincerely,
John JL***
AVP, Underwriting
Enclosure: ***

I pay Geico due to the law and for peace of mind when my car breaks due to no fault of my ownI called in on Fri 8/12/for information on my deductibles because I had just bought a new car and when I bought was just setting the lowest prices to get through the buying processI ended up with a lady on the phone and we went through a few scenario and with her help I changed my deductiblesLater from coincidence I had a rock slam into my windshield on the highway making a big crack this happened on Sun 8/14/I called to have it repaired on Mon 8/15/and I was told I had use my old deductible from Fri which was $at the time because that lady on phone I spoke actually filed a claim and because of that I was screwed I was forced to pay out of pocket because of her screw up

March 4,
11pt;">
Revdex.com OF METROPOLITAN WASHINGTON DC
AND EASTERN PENNSYLVANIA
K STNW
, 10TH FLOOR
WASHINGTON DC 20005-
ATTN: ANITA ***
Re: Policy Number: ***
ID Number: ***
Re: *** ***
Dear ***:
This is in response to your email of February 19, 2014, addressed to *** *** of GEICO. Your letter has been referred to me for response as the Glass Claims Department is my responsibility
Our records show that on February 14, *** called to report a cracked windshield on his Subaru. On the date of loss, *** had a $comprehensive deductibleWe secured a quote through ***, our recommended glass repair/replacement facility, of approximately $to replace the windshield. Since the cost to replace the windshield was less than his deductible, we advised *** that this would be an out of pocket expense for him and that he would have to schedule his own replacement
We understand from his complaint that the total out of pocket expense was $378.67. This included New Jersey sales tax, and a $mobile fee. ***, as well as any other glass shop that handle mobile repairs/replacements, is entitled to charge a mobile fee from private individuals. They do not normally charge insurance carriers this fee due to the volume of business generated and the guarantee of payment.
We respectfully suggest that if he still disagrees with the mobile fee that he address the issue directly with ***.
We deeply regret that *** did not have a full understanding of his options, and trust that this information is sufficient to allow you to close out this complaint. If you have any additional questions or concerns regarding this issue, please feel free to give me a call at ###-###-####, ext***
Sincerely,
*** ***
Customer Advocate
Centralized Services

This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policyI have carefully reviewed the matter and my findings are as follows:In Ms***’s correspondence she expresses concern regarding GEICO's refusal to remove a driver from her
automobile insurance policyShe has advised the driver no longer resides in the same household or will be a regular operator of any of the insured vehiclesMs*** has requested that the policy adjusted accordingly.GEICO's records show the *** *** was involved in a loss with a vehicle insured under the policy in question on October 11, 2013, Due to the fact that *** was not a listed operator prior to the loss and did not have coverage of her own, she was added to the policyOn May 19, 2015, Ms*** contacted GEICO to advise that *** would no longer be a regular operator of the insured vehicles and requested for her to be removedMs*** was advised to provide proof of other insurance to ensure she would no longer be a risk/exposure to the insured vehiclesUnfortunately, Ms*** was unable to provide GEICO with the requested information and she was not removedWhile GECO reserves the right to underwrite and rate for the exposure/risk to the insured vehicles, a decision has been made as a matter of good faith to retroactively remove the driver in question to May 20, and credit the policy accordinglyIt is GEICO’s position that all proper procedures have been followed in the handling of the policy in questionIf you have any questions, or if GEICO can be of any further service in this matter, please contact Barbara F* at ###-###-####Very truly yours,
Pionne C*** Assistant Vice President of Underwriting

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: In July of 2010, I had cancelled my auto policy with Geico due to my rates TRIPLINGAs soon as I received my bill to renew my policy, I immediately called Geico prior to my due date and spoke to an exceptionally rude woman to ask why my rates were so much higherShe had informed me that "it's just because that's what they are" to which I then told her that I wanted to cancel my policyI asked her how I am to go about doing that AND if I owed any balance up to that pointShe replied that I did NOT owe anything and to cancel the policy, I was to just not pay that bill and it would cancel on the final day of my current policyI had not heard anything from Geico since thenIn August of 2014, I was looking to switch insurance companies and found that Geico had a reasonable rate so I signed up for an auto policyAbsolutely nowhere during this process was there any mention whatsoever about a past balanceIf there was, I would not have gone through with the purchase and I would have contacted Geico to ask what the balance is forGeico can fabricate whatever "documents" they want and (falsely) claim that I was informed, but there was never a mention of a balanceNot in and not in Like I had explained to the multiple representatives I spoke to at Geico when I cancelled the policy, why would I have gone through with the purchase if I had known about this balance since I obviously could not afford to pay it then? On August 19, after discovering the charge for $162.13, I called Geico to ask what it was for and the representative told me that she did not see that charge and did not know what it was for and even implied that my bank account may have been compromisedI was also told by a representative on August 20, that ALL FUNDS would be returned to me "including the $162.13" but I had to cancel my policy which I did that same dayI am not the only one who has fallen victim to Geico's questionable billing practices
Regards,
Erin Stewart

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I called the San Diego, Caoffice of GEICO & formally cancelled my insurance policy and provided the reasonsI at this time asked them to remove the credit damaging information they had placed on my credit reportAll I got was a myriad of excuses why this wasn't possibleThus until I hold a letter in my hand from the credit reporting bureaus indicating GEICO was in error and they have removed this faulty informationI'll consider the matter unresolvedThanks for your glacial response*** ***
Regards,
*** ***