Geico Corporation

Review: Geico has processed an unauthorized transaction. They have made no attempt to remedy the issue and showed no remorse for the aggravation they have caused me. in order to fix this my bank wants me to cancel my current card and get a new one. That would require I change all of my vendors to the new card information. All of this because Geico is taking money out of my account for someone else's insurance policy without my authorization. This has to be criminal.Desired Settlement: Refund of my money and a formal apology for everything I have had to deal with for the last 3 weeks.

Business

Response:

Please see attached PDF response.

After 7+ years with GEICO, paying premiums for 3-4 vehicle on average each year + 2 motorcycles + Homeowners Insurance. Service loaner vehicle my wife was provided while her vehicle was in for a warranty service had it's bumper "grazed" while at work. We've also been paying for Uninsured Motorist coverage. But because it was a "temporary" replacement vehicle, "it's not covered" by the coverage that has $250 deductible. Initially we were advised it would be under our Uninsured Motorist but received a call noting Instead it's covered by the "Collission" coverage, and NOT uninsured Motorist. That happens to be $1,000 WHAT A BUNCH OF [redacted] When I asked to have a copy of the section of the Policy noting the changes, and requested to cancel some of my vehicles and make changes, They began asking a bunch of questions about my driving, etc. Angela (ID 155254) refused to cancel my policy without me answering more questions. and refused to escalate the call to her supervisor (Lisa). Oh well, I guess I need to consider changing Insurance companies. for my vehicles, motorcycles, homeowner policy.

Review: On 2/24 I elected car insurance coverage from Geico. They debited my account $125 to activate the policy. Unknown to me, and without my approval, they debited my account for an old policy from 2009 for the amount of $660. In 2009 my policy cancelled for non payment, but Geico continued coverage without my knowledge which is where the outstanding balance of $660 stems from. They collected payment on a policy that I did not ask for. Furthermore, the debt from 2009 was included in my bankruptcy so it was forgiven. They refuse to give me my money back, I am not able to get in touch with a manager, and no one in management will get back to me in reference to the matter. The representative just said, they will not refund my money, end of discussion.Desired Settlement: I want my money back.

Business

Response:

March 10, 2014

Dear **. [redacted]:

We have received correspondence from the Revdex.com (Revdex.com) requesting assistance on your behalf, I am happy to provide you with the following response.

I would first like to thank you for once again selecting the GEICO family for your auto insurance needs. We know you have many options when selecting an auto insurance company, so we truly value you as a returning policyholder.

When you purchased your new policy ([redacted]) at our website, geico.com, there was a remaining balance due of $665.93 on a prior policy ([redacted]). Therefore, prior to issuing the new policy, it was necessary for us to collect the prior balance due. When you authorized the initial installment for the new policy, you were advised that we would process a separate payment for the remaining amount due.

However, the $665.93 payment processed on 02/24/24 for the remaining amount due on the prior policy was returned from your bank on 03/03/14, so this amount will once again be due on that account unless you are able to provide verification this debt was included in your bankruptcy.

**. [redacted], I hope this information is helpful. If you have additional questions, please call our analyst, [redacted], at ###-###-####, extension [redacted].

Sincerely,

Review: My name is [redacted]My policy # [redacted] . I was a loyal Geico customer for 8 years. I cancelled my insurance March 1, 2013 fifteen days after restarting my new claim on February 14, 2012 and paying $230. Now on Friday, March 1, 2013 I was told I owe $18.76. I know that is not true as Geico owes me money as I paid the $230 and my next payment was not due until March 3, 2012 , with a postponement of as far March 12 and we were not on any of those dates when I cancelled my policy.Desired Settlement: I want my $230 refunded , prorated . I also want the fraudulent charge of $18.76 dismiss as I am owed money and do not owe Geico.

Business

Response:

March 12, 2013

Review: Claim#[redacted]

Back on 5/24/2103 I was involved in a car accident. I was referred to a [redacted] who Represented himself as working for [redacted]. Please check your call records for my account he called into Geico and told Geico this information himself. My car was not repaired correctly and also damaged more in his care. I filed a complaint with the DMV and after their investigation it turns out that [redacted] does not work for [redacted] and is a fraud. Sound like it isn’t Geico issue because I chose my own dealer right? Here is the issue I have with Geico. Geico was told to go to [redacted] to look at the car. Come to find out after an investigation with the DMV that the adjuster did not go to [redacted] to look at the car but he met [redacted] in a random parking lot and then gave [redacted] my check that was in return cashed without my endorsement. My paper work states he adjusted my car at [redacted]----no true. My paperwork also states that the check was mailed to e and made out in my name---also not true. All of this information I would not have found out if it was not for the DMV. The adjuster called me the day he went and looked at the car. Not once did he mention to me that he was in a random parking lot looking at the car, he mentioned that to me that would have been a red flag to me because he was supposed to be at [redacted] not a random parking lot. Also he didn’t mention he was giving this guy my check. I called geico to find out where the check was and they told me it was mailed to me…same thing I thought because again that’s what the paperwork states but not it was given directly to the guy in my name and how it was chased I have no idea. Yes I chose this body shop (which I now know is a fraud) but I have 2 issues with Geico. #1. You gave a check written out to me to someone who was not even at a body shop. #2. You adjusted my car in some random parking lot and didn’t even advise me the DMV had to investigate this. Everything Geico did is the opposite of what my paperwork from GEICO says. Now I am stuck with a damaged car and a check that was chased and Geico seems not to care. I asked for a copy of the check going on a month now. I talked to the supervisor of the adjuster and he came out and looked at my car Even had me go to another repair place and get an estimate to fix the work but has told me there is nothing Geico can do. Why NOT??? If geico would have not given my check to him and warned me they are in a random parking lot looking at my car this could of all been avoided. Geico plays some part in this situation and I would like a satisfactory resolution. I have only been with Geico a few months before this accident happened. I only switched because my job gives a discount but rest assure I will be telling everyone in [redacted] my story about Geico. I should have never left [redacted]. Yes they were a little more expensive but any accidents I had with them they mailed me my check and they also called and verified where they should be looking at the car. It’s my name under the gecio policy and I pay the bills not [redacted] why would you give him my check or go to where he wants the car looked at?Desired Settlement: I want another check written out to me to repair my car and/or Geico needs to get my other check back. This is check fraud.

Business

Response:

Please see the attached response.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I didn't not agree to the adjuster meeting this man in a different place nor giving him my check. Like I stated in my complaint I did not know this all took place until the DMV did their research which means this was after the repairs. I understand Geico is not responsible for my repairs because I chose my own repair shop. Geico is responsible for giving my check to someone else. Also the supervisor of the adjuster that came out to look at my car...no he didn't flat out say we are going to fix your car but he did make me go to a geico repair shop and get an estimate and told me he was going to have me talk to one of Geico attorneys. Sounds to me like he was going to do something why the change of plans now who knows. He also told the guy at the DMV they were working on helping me get my car fixed. Geico needs to rewrite me my check and go after the person they gave it to to get their money back period. I am also contacting the insurance commissioner.

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: like I stated before. I did not agree upon my car being adjusted at a different location not did I agree upon a check written in my name to be given to him. No I did not pay a deductible because **. [redacted] and I agreed upon no deductible. It's funny how you claim you have no responsibility for this bit you keep trying to dog further and further into the story. Fact of the matter is you gave my check to someone that you did not meet at [redacted]. No matter if the repairs went good or not. You shouldn't have given my check to someone else. Is it ok if I take my monthly payment and give to someone that states they work for Geico and if you don't get the payment say oh well. No it's not ok you would cancel my policy. It's not fair and you know it's not.

Regards,

Business

Response:

Please see attched PDF response.

Review: I am filing a compliant because I was informed by GEICO that I have had to many accidents and to many laspes for coverage. My complaint is that I have NEVER had an accident in my car and I only filed and informed them of a windshied crack and when I was bumped at work and the paint was scratched a little on the back of the car, I only informed them. I never had any car repaired by them, nor have I ever, ever had an accident. They also say we have had too many returns from your bank. I informed them that that account was closed that they were continuing to submit payments to, to this date, even after I had checked on the computer page, that I DID NOT WANT RECURRING PAYMENTS. The people, [redacted] was very professional but she says I AM A RISK.... That is insulting. Also when I asked them why do you have me down as having accidents, they in the past sent me to the claims office, who themselves could not tell me why I am down as having accidents. Trying to be a good citizen and reporting when I was bumped has come back to haunt me with GEICO, NO DENTS, A SCRATCH. ALSO I WAS LEAD TO BELIEVE BY ADVERTISEMENT THAT MY POLICY WAS PAID MONTH TO MONTH, ONLY TO FIND OUT I AM NOW A RISK. I FEEL I HAVE BEEN LEAD BY falsely by GEICO and accused of something I had no control over like them continuing to try to debit my account when I had checked not to do this and the proof is at my bank, in which they took off the charge fees and told me to contact GEICO, which I went on the web page, and then again GEICO continued to debit my account and blamed me. I am reporting this to the Consumer Protection even though I know you all do not care. You have never had to fix my car or any bodys car, but yet she called me a RISK. I resent t his..Desired Settlement: RENEW MY POLICY

I expect an Apology because someone who you have NEVER had to repair anything for me on a car, I am insulted...... People should be notified that they will be denied if you report a bump, on your car, that it goes against you, and people should be notified if they are trying to bill your account, which they do not do.... as I only knew the account was being billed by GEICO when the bank told me.

Business

Response:

February 17, 2014

Dear **. [redacted]:

This is in response to your correspondence received in our Washington, D.C. Executive Offices. It was referred to the Dallas, TX Regional Office for a reply.

We are always sorry to learn that a customer feels they have received less than world-class service from GEICO. Our company’s primary objective is to provide quality service.

**. [redacted] previously had a GEICO Indemnity automobile policy number [redacted]. The policy was effective March 16, 2012 through September 16, 2012.

**. [redacted] spoke with a GEICO Customer Service representative on March 30, 2012 and made a payment of $204.70. The payment was returned by the bank as Insufficient Funds on April 6, 2012 and a $20.00 penalty fee was applied to the policy.

A Notice of Cancellation for Nonpayment of Premium was mailed April 9, 2012 indicating if the payment of $118.65 was not received by April 20, 2012 the policy would cancel (copy enclosed). The payment was not received and the policy cancelled.

A pre-collection letter was mailed June 5, 2012 indicating a balance of $238.38 (copy enclosed). This amount was due for coverage provided from March 16, 2012 to April 20,

2012.

**. [redacted] made a payment online in the amount of $238.38 on October 25, 2012 to clear the amount due. This payment was returned by the bank on October 31, 2012.

**. [redacted] purchased a new GEICO Choice policy on October 25, 2012. A payment of $70.61 was received online by electronic check to begin the policy. The new policy number was [redacted]. The effective dates were October 26, 2012 through April 26, 2013 (copy enclosed).

As a part of the new business underwriting process, it was discovered that an October 1, 2008 occurrence and a June 8, 2011 occurrence were omitted from the policy application. The policy was re-written with new effective dates of November 18, 2012 through May 18, 2013 in GEICO Secure to accommodate the occurrences (copy enclosed).

A Notice of Cancellation for Nonpayment of Premium was mailed November 23, 2012 in the amount of $67.54 to be due no later than December 4, 2012 or the policy would cancel (copy enclosed).

An online electronic check payment of $67.54 was received December 3, 2012. The payment was returned by the bank as Insufficient Funds on December 7, 2012. A $20.00 penalty fee was applied to the policy.

The cancellation notice was reinstated since the payment of $67.54 was returned as Insufficient Funds. A letter was mailed to **. [redacted] on December 11, 2012 indicating the policy cancelled on December 4, 2012 (copy enclosed).

The policy was reissued effective December 20, 2012 through June 20, 2013 and was placed on the Recurring Card Payment method (copies enclosed).

A recurring card payment in the amount of $77.53 was received January 20, 2013. The payment was declined by the bank. The payment was resubmitted January 24, 2013 and was declined for Insufficient Funds.

A recurring card payment in the amount of $113.39 was received March 20, 2013. The payment was declined by the bank. The payment was resubmitted March 24, 2013 and was declined for Insufficient Funds.

A Notice of Cancellation for Nonpayment of Premium was mailed on March 26, 2013 in the amount of $113.39 indicating the payment was needed prior to the cancellation date of April 6, 2013 (copy enclosed).

A credit card payment was made online in the amount of $113.39 on April 4, 2013 and the cancellation notice was thereby rescinded.

A recurring card payment in the amount of $113.39 was received April 20, 2013. The payment was declined by the bank. The payment was resubmitted April 24, 2013 and was declined for Insufficient Funds.

A Notice of Cancellation for Nonpayment of Premium was mailed on April 26, 2013 in the amount of $113.39 indicating the payment was needed prior to the cancellation date of May 7, 2013 (copy enclosed).

A payment of $113.39 was received May 9, 2013 online by electronic check thereby clearing the cancellation notice.

The policy renewed effective June 20, 2013 through December 20, 2013 on the Recurring Card Payment method (copies enclosed).

A recurring card payment in the amount of $113.36 was received May 20, 2013. The payment was declined by the bank. The payment was resubmitted May 24, 2013 and was declined for Insufficient Funds.

A recurring card payment in the amount of $90.69 was received June 20, 2013. The payment was declined by the bank. The payment was resubmitted June 24, 2013 and was declined for Insufficient Funds.

A payment of $94.00 was received July 19, 2013 online by electronic check and was returned by the bank as Insufficient Funds on July 25, 2013. A penalty fee of $20.00 was applied to the policy.

A recurring card payment in the amount of $91.07 was received July 20, 2013. The payment was declined by the bank. The payment was resubmitted July 24, 2013 and was declined for Insufficient Funds.

A Notice of Cancellation for Nonpayment of Premium was mailed July 26, 2013 indicating a payment of $205.07 must be received prior to August 6, 2013 to avoid cancellation (copy enclosed). Payment was not received and the policy cancelled.

**. [redacted] contacted the Customer Service Department August 16, 2013 and made a credit card payment of $164.03 to clear the prior balance and a credit card payment of $91.05 to reissue the policy effective August 17, 2013 through February 17, 2014. **. [redacted] chose the Electronic Funds Transfer billing method (copies enclosed).

A recurring Electronic Funds Transfer payment of $86.05 was received September 17, 2013 and was returned by the bank as Account Closed on September 18, 2013. A $20.00 penalty fee was applied to the policy.

The billing plan was changed from Electronic Funds Transfer to a Direct Invoice on September 19, 2013 (copy enclosed).

A Notice of Cancellation for Nonpayment of Premium was mailed September 19, 2013 indicating a payment of $106.05 must be received prior to September 30, 2013 or the policy would cancel (copy enclosed). The payment was not received and the policy cancelled with a balance of $57.95. **. [redacted] paid the $57.95 online by credit card on October 9, 2013.

On November 8, 2013, **. [redacted] contacted the Customer Service Department to reissue the policy. She made an electronic funds transfer payment of $109.41. The policy effective dates were November 9, 2013 to May 9, 2014. The billing method established was the Electronic Funds Transfer (copies enclosed).

A recurring Electronic Funds Transfer payment was received December 9, 2013 in the amount of $103.41 and was returned by the bank as Insufficient Funds on December 13, 2013. A $20.00 penalty fee was applied to the policy. A credit card payment in the amount of $103.41 was received December 9, 2013.

On January 2, 2014, **. [redacted] requested the scheduled January 9, 2014 Electronic Funds Transfer payment of $124.41 be postponed until January 18, 2014. A recurring Electronic Funds Transfer payment was received January 18, 2014 in the amount of $124.41. The payment was returned by the bank January 27, 2014 due to Insufficient Funds. A $ 20.00 penalty fee was applied to the policy.

A Notice of Cancellation for Nonpayment of Premium was mailed January 28, 2014 indicating a payment of $144.41 must be received prior to February 8, 2014 or the policy would cancel (copy enclosed).

A letter was mailed to **. [redacted] on February 1, 2014 to advise the Electronic Funds Transfer had been disconnected and a payment restriction was placed on the account (copy enclosed).

Payment was not received and the policy cancelled for nonpayment of premium effective February 8, 2014 with a balance due of $146.13 (copy enclosed). The balance was paid online by credit card on February 12, 2014 along with a payment to reissue the policy in the amount of $109.41.

We declined to reissue [redacted]’s GEICO Secure policy due to the number of insurance lapses and returned payments that had occurred, not due to the claims filed.

We may be able to reconsider **. [redacted] for a policy after a reasonable amount of time has passed.

If you need additional information please contact Jerry Moreland by telephone at ###-###-#### from 8:00 am to 4:30 pm CST or by email at [redacted].

Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: Because I never disputed that. I disputed them not having in writing that this could jeopordize them renewing me, and also the fact that they stated I was not reinstated because of tpoo many accidents. I have never had an accident. Again the web page makes you think you are checking no recurring payments, yet you continue to get recurring payments and I understood the 146 was past due, but the issue was not really being informed that I was jeopordizing my policy, they continued to ask for the money and just pay by credit card, and your re-instated. I feel because I was not doing electronic payments, they did not want my business because their sales people push for this, regards if I was late or not. I never had any accidents, any tickets, and in these economic hard times, I labelled a risk. Thats my issue. I emphatically disagree. thank you so much for you time and attention to my concern.

Regards,

Review: On Tuesday, November 12th, I checked my online banking to find there were two unauthorized bank debits from GEICO in the amount of $40.65 and $9.44. I contacted GEICO promptly and informed them of the problem. The customer service representative I spoke with informed me that on Saturday, November 9th, two policies were taken out with GEICO, and while they didn't use my name, they did use my bank routing and account number. I informed the representative that this was fraud. She agreed, and informed me that these two policies were taken out in different states than where I lived. She stated I would need to contact my bank in order to have my money refunded. I asked to speak to her supervisor to see if there was anything additional that could be completed. Her supervisor was able to remove my banking information from the two fraudulent policies and insure that I wasn't going to be charged again. She stated she would speak with Accounts Receivable and determine what could be done. The call was then disconnected. I called back, and was connected with a second customer service representative who stated that my account information was removed but that GEICO would not be able to refund the money that had been taken fraudulently. I asked to speak with her supervisor, [redacted] came on the line and proceeded to argue as to whether or not the charges were actually fraudulent. She went as far as to make the customer feel as though it was my fault that this happened. She stated she refused to do anything additional until my bank could prove the charges were fraudulent. I was sitting in my bank's conference room during this conversation, but she refused to work with my bank on the situation. Not only have I had terrible customer service trying to resolve fraud, I also am not getting any help from GEICO in getting my money returned to me.Desired Settlement: I would like to be refunded both the $40.65 and the $9.44 charges as well as have a member of management call to discuss [redacted]'s customer service.

Business

Response:

November 18, 2013

Review: On April 5, my boyfriend (an insured driver on my policy), got into a car accident in which a wheel from another car came off and into ours. It took a little over 2 weeks for an adjuster to look at our car and get it sent to the appropriate garage. Because Geico did not properly communicate with [redacted], it took another week for the autobody shop to be able to inspect the car; in which they found additional damages (which they said they have no idea how the adjuster missed) and had to file a supplement and wait for the adjuster to make an additional visit in order to order the parts. After the autobody shop got the ok to work on my car, it took them about 2 weeks to finish repairs. My main complaint is the time it took for set everything up. This shouldn't have taken more than a week. I do not have rental coverage, and tried to go about my business without a car for 2 weeks before I had to get a car. I am reasonable and am ok for paying for a week of rental, since I believe that had Geico properly done their job, my car would have been returned to me within 3 weeks. However I believe that Geico should pay for the additional week and 3 days of the rental car (Please note that from 4/05/2014 to current date, I am without a car and have an appointment to pick my car up on 5/17/2014).Desired Settlement: I Would like for Geico to reimburse me 502.14, which is the additional cost I incurred for the rental car after week 3 after the accident. This does not include Taxi services and public transportation costs.

Business

Response:

May 22, 2014Dear [redacted]:Thank you for your letter of inquiry dated May 18, 2014.This loss was reported on April , 2014 by [redacted] the driver of our insureds vehicle. [redacted] reported that while he was traveling in the first of three lanes a tire came off a vehicle in the third lane and rolled into [redacted]s vehicle. GEICO immediately advised [redacted] that he was not at fault for this loss.[redacted] indicated that he would prefer to file through the at fault partys insurance carrier, [redacted] Insurance. On April , 2014 we contacted [redacted] on [redacted]s behalf and submitted the claim. On April , 2014, [redacted] contacted GEICO to advise that he wanted to now file through the collision coverage on his GEICO policy. We setup an inspection at [redacted]s tow yard. We advised [redacted] that there was no rental coverage available under his policy. On April 17, 2014, GEICO completed the estimate on [redacted]s vehicle. We spoke with [redacted] on April 18, 2014 and he advised that [redacted] insurance was denying liability due to the tire on the at fault vehicle being put on improperly by a body shop. We again advised that there was no rental coverage on the policy however we would be able to submit his out of pocket rental expenses in our subrogation demand to the at fault party.On April 19, 2014, [redacted] contacted us to advise that his vehicle needed to be moved from [redacted]s towing to [redacted] for the repairs. We were able to get a release and charges from [redacted] Towing on April 21, 2014 and we then moved the vehicle to [redacted]. On April 23, 2014, we again advised [redacted] that even though he didn't carry rental coverage we would submit his out of pocket rental expenses in our subrogation demand to the at fault party whether it be [redacted] Insurance or the body shop who completed the faulty repairs. On April 28, 2014, we received a supplement request form from [redacted]. We completed the supplement estimate on May , 2014. On May , 2014, we received a second supplement request and we completed the second supplement estimate on May 10, 2014.[redacted] Insurance has denied liability for this claim due to faulty repairs but they did tell GEICO that Auto Care Plus has accepted liability as they did complete a faulty repair. [redacted] is insured with the [redacted]. We have begun our subrogation process and we contacted [redacted] on May 20, 2014 and advised that we would attempt to subrogate for her $864.27 in out of pocket rental charges.GEICO's auto damage adjuster, [redacted] made a follow up call on May 20, 2014 and [redacted] indicated that she had picked up her vehicle on May 19, 2014. She had no further questions or concerns at this time.lf any additional information is needed, please contact [redacted], Claims Director at [redacted].

Review: Geico sent me a check payable to GEICO stating that they would apply an overpayment to my account. The letter was dated March 4, 2014. The check dated 2-18-2014. When I went to the bank to cash the check, I was told that they did not have that account on file and that th check souldn't be cashed since it was made payable to Geico. I called Geico and sent in all requested information twice to no avail. The refunded amount of $94.23 was not credited to the Geico account nor was it returned via a cashable check - payble to us.

I have spoken with several repsrentatives and they conitinuous ask me to resend the information. I have sent all requested information numerous time via email due to the fact that the fax number given is never answered thus a fax cannot be sent. This issue has been going on since March, 2014.Desired Settlement: Geico to send a check payable to us for the amount of $94.23.

Business

Response:

July 29, 2014To Whom It May Concern:This letter is in response to the customer complaint dated July 21, 2014 and received in our office July 23, 2014 for [redacted]. To address the specific concerns in the complaint, we have completed a review of the GEICO Commercial Auto insurance policy.The nature of [redacted] complaint was the delay in processing returned funds due to an overpayment made through [redacted] Bank via their Bill Payer system. An overpayment was made through Bill Payer in the amount of $94,23,GEICO Commercial’s Accounts Receivable department researched this issue beginning in April of 2014 and advised that this was not a refund check from GEICO, but a memo regarding the overpayment on her Commercial auto policy. GEICO advised at that time that [redacted] Bank would be responsible for returning the funds, but if [redacted] could provide a copy of the back of the memo that it could be researched further to see if this was ever cashed by GEICO.As of July 2014, the insured has been given the phone number to [redacted] Bank to discuss returning funds to her account as it appears that GEICO has neither cashed the check nor applied the funds in the amount of $94,23.Should you have any additional questions or concerns, please contact my associate Ryan O[redacted] at ###-###-#### during the hours of 9:00 a.m. and 5:30 p.m. Eastern Standard Time.Sincerely,Nathan D** Manager, GEICO Commercial

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

In the furture, when dealing with customers please do not lie about the timeline. I have been deadling with this matter since March and just now geeting resolution. I tolerated being placed on hold for up to 45 minutes without any resoltuion in addition to being told someone would return the call, which never happened until I file this complaint. If you take money from people, please responmd to them when there is a questions regarding their hard earned money.

Regards, [redacted]

Review: Phone contact with the company assures me that a refund check for $93. has been issued. Sent September 7th. I told them I had never received it, and they said they sent another October 11th. I did not receive this check either.Desired Settlement: ASAP

Business

Response:

October 31, 2013

Policy#: [redacted]

Dear **. [redacted]:

We received correspondence from the Revdex.com requesting assistance on your behalf. Thank you for taking the time to discuss this matter with our analyst, [redacted], on 10/30/13. I am happy to provide you with this written response.

Our records reflect that refund checks were sent on 09/07/13 ([redacted]) and 10/11/13 ([redacted]). Each check was mailed to the address on your policy and referenced on your request for assistance from the Revdex.com; therefore, we are unable to determine the reason you did not received these checks. However, a stop payment has been placed on both checks, so if you happen to receive either or both of these checks, please do not cash them. Please destroy them; it is not necessary to return them to us.

I have enclosed a check in the amount of $93.90 for the refund owed on your account.

**. [redacted], I am sorry for any inconvenience this may have caused, and I regret that we have lost you as a policyholder, if you have any additional questions, please call **. [redacted], at ###-###-####, extension [redacted].

Sincerely,

Review: I received a bill from Geico for November charges for $160.00 which includes October and November amounts. I received a october bill from gieco stating that I only owed $24.91 which I paid. I called and spoke to a customer rep and she told me that it was paying for the difference in september's bill going from a Mazada 3 to a 2014 Mazada CX-5. I thought the bill I received in October was my october charges. I was NEVER told that the $24.91 was for September. They are telling me that I'm a month behind which I have NEVER been a month behind in my bills. When I spoke to a customer rep when I was changing vehicles she never mentioned to me that I would be paying a difference in september. I find this being sneaky on Gieco's part and I don't feel that I should have to pay for October again. They never this to me and I feel as if they are trying to "pull one over me" and i'm not happy.Desired Settlement: I want to only pay for November and that's it. It's there fault that they sent me a bill for $24.91 in october.

Business

Response:

October 30, 2013

Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania

1411 K St. NW, 10th Floor Washington, DC 20005-3404

Attention: [redacted]

Re: [redacted]

Case ID: [redacted]

Policy#: [redacted]

Dear **. [redacted]:

This will acknowledge receipt of your October 25, 2013 inquiry regarding the above referenced private passenger automobile insurance policy.

On August 29, 2013 a premium installment bill for $67.32 was sent to the insured indicating a payment due date of September 12, 2013. This was the final installment due for the policy period ending on November 12, 2013. A copy of the bill is enclosed.

On September 10, 2013 the insured replaced her 2006 Mazda with a 2014 Mazda, which resulted in a prorata premium increase of $19.91. This along with the $5.00 New York Law Enforcement Fee amounted to a new outstanding balance of $92.23 ($67.32 + $19.91 + $5.00).

On September 10, 2013 the insured visited GEICO’s website and submitted a postdated payment of $67.32 for September 12, 2013. The insured was also presented with the option of paying the $92.23 in full at that time since this amount was reflected as the outstanding balance when the insured accessed her policy via our website. A bill for the balance of $24.91 was subsequently sent to the insured on September 30, 2013 indicating a payment due date of October 12, 2013. A copy of the bill is enclosed.

On September 25, 2013 the insured visited GEICO’s website and submitted a postdated payment of $24.91 for September 30, 2013, which satisfied the outstanding balance on the policy.

On September 28, 2013 the above policy was renewed with an effective date of November 12, 2013 and a six month premium of $452.30. Under normal circumstances, a renewal bill would have been issued reflecting an installment payment of $80.39 due on October 12, 2013. However, the processing of the bill was delayed due to the above transactions. As a result, a double installment bill for $160.78 was subsequently sent to the insured on October 29, 2013 indicating a payment due date of November 12, 2013. Accordingly, a total payment of $160.78 is due by November 12, 2013 since our company was unable to send a renewal installment bill for October 12, 2013. GEICO is unable to waive any portion of the amount due. A copy of the bill is enclosed.

Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.

If you require further assistance with this matter, please contact the undersigned at ###-###-####.

Very truly yours

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I e-mailed this company in regards to this they told the reason they didn't send an october bill is because I made a payment on 09/30/13 and they didn't want to send one in october so they doubled my paymnet in October. I am a single mother trying to make ends meet. I dont appreciate this at all. I am leaving Gieco and will NEVER use this company again. I am only paying $80.53. That is all I can afford right now.

Regards,

Business

Response:

October 31, 2013

Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania

1411 K St.NW, 10th Floor Washington, DC 20005-3404

Attention: [redacted]

Re: [redacted]

Case ID: [redacted]

Policy#: [redacted]

Dear **. [redacted]:

This will acknowledge receipt of your October 30, 2013 follow up inquiry regarding the above referenced private passenger automobile insurance policy.

Please be advised that GEICO’s position on the matter remains unchanged. As stated previously, a total payment of $160.78 is due by November 12, 2013 since our company was unable to send a renewal installment bill for October 12, 2013 due to the transactions that occurred late in the prior policy period. GEICO is unable to waive any portion of the amount due.

Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record. If you require further assistance with this matter, please contact the undersigned at ###-###-####.

Very Truly Yours,

Review: On our about April 14, 2014 my spouse's car was damaged in bumper to bumper traffic by an over extended trailer hitch from the vehicle in front of him while traffic was at a stand still and not moving. The damage was extremely minor and mainly cosmetic. As such we planned to pay for the damage out of pocket versus filing an insurance claim. We contacted Geico to locate an authorized Geico Collision center on the island of Oahu. Due to Geico system deficiencies, the representative was unable to pull up a list of authorized Geico Collision Centers without actually beginning the claim process. We notified the representative that due to the minor nature of the damage we were uncertain if we wanted to proceed with a formal claim. Therefore we were directed to use Geico.com to begin a claim, but not complete one, just to the point of where authorized Collision Centers would be displayed to the user. Following the directions we were given we did just that but abandoned the claim and exited out of the system prior to submitting the claim. The following day we received a call from Geico regarding our FILED claim. Perplexed as to why Geico shows a claim being filed we contacted Geico for clarification. We were told even if a claim isn't submitted, Geico logs all key-strokes on their site and creates a claim even if the user doesn't actually submit a claim. An official claim number is issued, which is then auto-populated in the NATIONAL insurance claim database for ALL insurance companies to see, even if the claim is abandoned online. Then the claim is assigned to a Geico representative to follow-up and finish the claim. Furious Geico forced a claim and acted on their own behalf and not that of the customers we questioned this business practice. Geico attempted to void the claim but in doing so they only have the ability to void the claim in Geico's system not the National insurance claim database. Therefore even if we didn't file a claim, a claim would now appear on our record which is accessible by all insurance companies nationwide. Should we leave Geico, due to their internal process, we as the customer would be penalized with our new insurer as any claim counts against you when obtaining new insurance. Today most insurance is purchased on-the-fly and online via an automated system, much like credit reports are pulled for creditworthiness. Most people don't purchase auto insurance with an individual to whom they could explain the claim and have it not considered when receiving an insurance quote. Therefore since Geico issued an actual claim number versus just an internal record of possible damage, and it was already out there for all insurance companies to see, we were forced to file an actual formal claim with Geico. They re-opened our previously Geico voided claim and proceeded as usual. We were told that per our Geico policy we are required to notify Geico of any damage or accidents regardless if we pay out of pocket or utilize our insurance. However Geico didn't give us an opportunity to do that. They just filed a claim versus making note of the damage. There is a difference between a claim that the entire Insurance world sees and a notification of an accident under our policy terms. The claim was then assigned to an adjuster who came to do an estimate. This was all done in April 2014. Once the estimate was completed Geico assigned the claim to a Claim Examiner. I spoke to this Claim Examiner and advised him that my spouse was military and rarely reachable. However I have Power of Attorney and I'm authorized to act on his behalf. Geico requested a copy of the Power of Attorney which I provided. Multiple attempts were made to work with Geico to move forward with our claim but Geico's records showed that our claim was held up with their Claims Examiner and only he could move the claim forward. Numerous calls were made but this Examiner insisted on speaking with my spouse to take his statement on the accident. I once again notified the Examiner my spouse is normally indisposed and I was authorized to act on his behalf. Months passed and both myself and my spouse attempted to contact this Examiner several times to try to move our claim forward. The Examiner would take weeks to return calls and then would do so at inopportune times. Eventually since no one within Geico was authorized to assist except this one specific Examiner, we requested and escalation to his supervisor. A message was sent to that supervisor as well as a voice mail was left. Additional time passed again, we are now in July 2014 at this point. Even though an internal message was sent to him for him to contact us, he eventually called but left a voice mail to the effect, I'm uncertain as to what you need. Zero follow-up from Geico was ever experienced throughout this process. It was us the customer who were required to constantly chase down Geico only to have the entire process held up with one individual in one department. Eventually I was able to speak to the Examiners supervisor. The supervisor made no apologizes for what had transpired and didn't want to address my concern over the phone. Instead he requested to further review the claim and get back with me. My number was left and a few hours later I receive a call not from the supervisor who promised the call back, but the Examiner we had so many challenges working with in the past. This Examiner, without asking any additional questions, simply stated Geico would issue a check. Since we were told a statement was required to move forward I was perplexed as to why all of a sudden now he could move forward but couldn't move forward back in April three months prior. This, once again, brought Geico's entire claims process back into question. Their policies dictate that they force a claim as a way of tracking reported damage versus simply documenting minor damage claims, further penalizing the customer in the long run. Their policies dictate that only customer service can be managed by the individual and department in question, no centralized customer care or oversight exists within Geico. Their policies then dictated, even in cases of Power of Attorney, a statement from the driver must be made but then can be magically months later. Therefore I do not feel Geico appropriately filed my claim or responsibly managed their customer commitments under the guidelines of my policy. It shouldn't take months for a claim to be processed and a customer shouldn't be forced to file a damaging claim simply because Geico has no other means to track customers in their system.Desired Settlement: After all of these disservice, Geico then raised our insurance rates. Geico has a responsibility to its customers and the insurance industry as a whole to responsibly manage customer claims. Geico failed on so many levels to do so in this instance which leaves more than a disdain for my trust in Geico, but one very unhappy customer. Geico's damage is done at this point so I fail to see what more can be done. Even after waiting months to have my car repaired, Geico was more than discourteous when requesting additional assistance in working with one of their authorized Collision Centers to commence repairs. In the state of Hawaii, Collision Centers only work directly with the insurance provider versus the customer. Most, if not all, do not allow an individual to pay out of pocket and will only make an appointment via the insurance company. The least Geico could have done after delaying my claim for months was to help obtain an appropriate appointment with one of their vendors, but that was once again too much to ask. Instead I was now left with arguing with the auto repair center in an attempt to obtain an appointment which is once again at a stand still until they hear from Geico. Geico's system and their policies need some serious revision. They gravely impact their customers and should honestly be looked into further as to their legality. Geico owes me a better response as to why all of this happened other than, I'm sorry. Time and money was lost in this process and my insurance went up in the process. Gieco owe's its customers more and I can't believe this is how Geico treats it's military members.

Business

Response:

July 14, 2014Dear [redacted],Thank you for referring the complaint from [redacted]. GEICO received a vague report on line that indicated that our policyholder, [redacted] rear ended another vehicle. The lengthy complaint seems to confirm that is what occurred but it doesn’t clearly state that. When an insurance carrier gets a report that indicates a third party claimant is involved, the insurer has an affirmative responsibility to investigate and if appropriate pay anything owed as a result of the accident. Part of a proper investigation includes speaking with the drivers of both vehicles to determine what occurred, verify whether there were damages and rule out any injury. A power of attorney does not allow another individual to respond to this part of the investigation.The complaint further goes on to note that they only contacted GEICO to get a list of authorized GEICO collision centers on Oahu. GEICO does not have such list as each customer is able to select the repair shop they would like to do the work. GEICO does have a list of repair shops on Oahu that we work with extensively to the point that GEICO will guarantee their work on any GEICO claim repair. The list does populate when a claim is established but there is no process to provide any list as requested by [redacted].As it turned out, the owner of the other vehicle also did not respond to our letters and never filed a claim for damage. How any other insurer would treat this in rating is not something that GEICO is knowledgeable about or responsible for. There will be no surcharge to the GEICO policy for this claim unless the owner comes forward with either a property damage or injury claim and we end up making a payout. [redacted] is incorrect that there is a difference between a claim that the entire insurance world sees and a notification of an accident under our policy terms. GEICO disagrees; as noted above we are responsible to do an investigation of anything we are made aware of. In this case, the examiner repeatedly tried to contact both drivers but for some reason, neither one was responsive. Since we got no indication that the other driver would be filing a claim for either property damage or injury, the Supervisor made an exception to the requirement for a statement from our insured driver and authorized issuance of the collision payment to our insured. It is unclear why Andre is now complaining about that.Another portion of the complaint is related to GEICO then raised our insurance rates. I do not understand the basis for this. The policy started in November 2013 and the six month premium was $450.20. When it renewed in May, the premium dropped to $427.90.In summary, I do not agree with the allegation that GEICO’s handling was improper. GEICO followed fair claims practices and they are meant for the protection of our insured. This whole process would have been easier and faster if the insured had followed his contractual responsibility to report what occurred and cooperated with the examiner’s efforts to complete GEICO’s responsibilities under fair claims practices.Please let me know if you have any further questions.Sincerely,Timothy *. D[redacted], CPCU

Consumer

Response:

Hi [redacted],

I'm in receipt of Geico's response to my complaint and I'm rejecting it on the grounds that it simply inaccurate and doesn't appropriately follow the timeline of our claim with them.

On or about May 10 we contacted Geico to request information on approved Geico body shops. I live in Hawaii and in the state of Hawaii auto repair shops do not work the same as they work in the rest of the USA. Here in Hawaii each auto body shop is hard coded to an insurance provider and they only work with that specific insurance company. Meaning they will not accept calls from the insured to make appointments or manage any piece of the process. They require all communications to be managed directly with the insurance provider. Furthermore auto repair shops here in Hawaii do not accept "out of pocket" repairs. Their set-up only allows repairs with their specific contracted insurance provider. In my conversations with multiple auto repair centers on Oahu, it appears this is how they are contracted with the insurance companies and are required to turn away "out of pocket" repairs or any repair from a competing insurance company. So each auto repair shops works with one or two insurance companies and if you aren't one of those insurance companies they won't accept your vehicle or have any sort of conversation with you as the insured. Therefore Geico's assumption that our vehicle can be repaired at any auto repair center of our choosing is simply false. This is sort of Geico's standard line they give any insured nationwide but here in Hawaii it simple doesn't work this way.

The representative we spoke with was unable to provide a list of approved auto repair centers, which fundamentally is not an industry standard. Every other insurance company has a list of auto repair centers they have contracted with, especially if you are in contact with that insurance providers local office. I was in contact with the Hawaii office, therefore that office should be aware of who in Hawaii they have contracted with for auto repairs. At the time of the call the representative was unable to locate a list and directed we start a claim on Geico.com and during that process a list would be displayed. We had completed finished the claim notification section, include details of the accident before we realized their site did not display approved auto repair centers.

Considering the complaint was completed in it's entirety online, with the exception of simply hitting the submit button to finalize the claim, the last step in that process. We were surprised when Geico contacted us the next day to confirm the complaint. Geico had all the information they required to move forward with the claim, they were simply confirming if the complaint should be abandoned or moved forward. Initially we tried to void the claim but this was unsuccessful. Geico claims that when they void a claim that the data no longer exists in the national insurance data base. This simply isn't true and Geico is well aware of this fact. We contacted other insurance providers after Geico supposedly voided our claim and they were able to locate this accident since it was assigned an actual claim number.

Since the data was now public knowledge we were forced to return to Geico and move forward with the claim number they assigned. We gave Geico the ok to move forward and they assigned an Adjuster. That Adjuster spoke with the driver, [redacted], and set-up the appointment and he was present during the estimate process. Geico then moved our claim from the Adjuster to their Claim Examiner, Dustin A[redacted]. Originally Dustin contacted myself regarding the claim. I informed Dustin that the claim was as filed online, but he requested to speak with the driver of the vehicle. I informed Dustin the driver is Active Duty Military and was unavailable due to military activities outside of his control. I informed Dustin that I have Power of Attorney and could act on his behalf. However Dustin refused to work with me and continued to insist he speak with the driver, [redacted]. It's unreasonable for Geico to require Active Duty Personal to request leave of duty simply to interact with them for something that was already completed online.

Since Geico was so insistent they speak with Mr. V[redacted], a message was sent via military command to have Mr. V[redacted] made available to speak with Dustin. Mr. V[redacted] made multiple attempts, call logs can be provided, to reach Dustin but he was simply unresponsive. Weeks would pass before he would return any call back to Mr. V[redacted] at which time another formal process with the military was required to make him available to return Dustin's call. Had Dustin returned any of these calls in a timely manner the additional military involvement may have been avoided. However since Dustin was 100% inflexible and insensitive with his process and request our claim perpetuated for months. I then made multiple calls to Dustin's Superviser, which weren't returned. Eventual after multiple complaints to Geico's central office, I was able to speak with Steven, Dustin's Supervisor. The claim was originally filed in May and I didn't hear from Steven until July. Steven simply needed a verbal yes or no if the accident occurred as filed online. Shocked that all this time had passed for a simple yes or no was appalling. I am listed on the policy. I am a co-owner of this vehicle, plus I have Power of Attorney. At any time Geico could have accepted my Yes or No, which eventually they did by the way. There was zero reason why this claim needed to be delayed months with one person, Dustin, for a simple yes or no.

Therefore Geico is wholly responsible for their lack of service and delaying our claim. Furthermore their set-up, customer engagement model, and employees knowledge and skill set could use a complete overhaul in Hawaii. I've used Geico in the past in the Washington DC area and when filing an accident there, had a completely different process across their organization. However the experience here in Hawaii has been beyond deplorable and I can't even imagine how they are still doing business in Hawaii based on what I've experienced. Even after we made it past the claim process we then once again had issues with getting a rental car. Insurance providers typically have one specific rental company they have a direct bill with. This is simply a payment arrangement made between the rental agency and the insurance company for them to forward all charges to the insurance company rather than the insured. However due to fluctuations in rental car inventory, i.e. a big conference is in town and their direct bill provider is sold out of cars. Insurance companies have contracts with other rental agencies to meet their customers needs. They typically don't set-up direct bills with these agencies, but they will have an agreement in place. I experienced this with Geico in Washington DC and no this practice exists within their own environment. However my experience here in Hawaii as been the complete opposite. There staff had no knowledge or experience working with any other agency than their direct bill provider. They were unaware of any contingent policies or agreements they may have with other rental agencies.

Eventually I was able to work with Geico to work with another rental agency other than their direct bill provider. However I did so at much effort on my part, plus this was only truly successful because my company had a corporate agreement in place with this rental provider and I was a frequent customer. It had zero to do with any business relationship they have with Geico. End-to-End Geico has challenges operating in Hawaii. They assign each individual component of the process to one individual and if that individual doesn't do their job Geico has no process in place to move past that assigned individual. Therefore your claim simply stops, as mine did. They don't return customer calls and when they do it's typically not in a timely manner. Throughout this process I spoke with numerous Geico representatives in my search for service and every time I was directed back to Dustin, where the process continually dead-ended. Even when attempting to work with Dustin's supervisor did I still get no where until months later. Since I experienced so many challenges with Geico I even attempted to contact their Regional VP in San Diego for assistance. Once again my calls were never returned, which is simply par for the course so to speak with Geico's service model.

There are numerous other concerns and facts to my complaint, but to address them all would take a novel. Therefore I'm simply highlighting some of the various components of my experience with Geico. At the end of the day, it's clear, Geico doesn't have a proper infrastructure in Hawaii to service it's customers, nor are they in anyway appropriate to service military personnel in any state. I will insure all military commands are made aware of the challenges we faced engaging with Geico. I will further continue my complaints with the Hawaii state insurance board. Simply put, Geico shouldn't be allowed to service active duty military and they have an inability to work within the rigid constraints of this niche clientele.

Regards,

Review: Recently I have made an Auto insurance purchase from Geico. While making the purchase the customer representative informed me about discounts on Defensive Driver's course. I had comepleted the course within 3 year and that's why I would be eligible for that discounts.

Accordingly, I followed the steps to send them the proof of that course completion certificate, and then the corresponding team informed me that I am eligible for the discount and Geico will credit the discount amount soon.

I waited for 24 hrs and then I didn't find the credit, so I contacted Geico again and then they said the below:

"[redacted]

Jan 10 (9 days ago)

to me

Case: [redacted]

Dear [redacted]:

We are sorry for the confusion and misinformation that have been provided to you in the below emails. We are happy to discuss your policy with you today. We have confirmed that the information for the Defensive Driver Course is listed on your policy and the course was taken within the last three years.

We received your request to add the Defensive Driver discount to your policy. Since you indicated that the course was required due to a court mandate, judgment, or to prevent a ticket from impacting your driving record, the discount is not available for this course.

If you would like to take a course voluntarily, simply visit http://www.geico.com/landingpage/email/defensive.htm and select your state to get started. If you complete an online course, GEICO will be automatically notified, and we will add the discount to your policy. If you attend a new classroom course that is taken voluntarily, just log into your policy and update the information to apply the discount.

Thank you for using our online services. We appreciate your business and look forward to serving your insurance needs for years to come.

Thank you for using our online services. We appreciate your business and look forward to serving your insurance needs for years to come.

Additionally, we'd like to hear from you! Your feedback is important to us. Please take this short survey to help us improve our customer service.

Sincerely,

[redacted] "Desired Settlement: I would like them to credit the amount as qulified which was promised before, and adjust my billing.

And I want Geico to be more accurate on their policy and train the Customer representative team with correct information to avoid confusion among customers.

Thank you and hope to get a justice on this.

Business

Response:

January 31, 2014

Dear **. [redacted]:

This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy. I have carefully reviewed the matter and my findings are as follows:

In **. [redacted]’s correspondence to your organization he expresses concern that GEICO has not applied a defensive driver discount to his policy. He alleges that he was told that the discount would be applied.

GEICO’s records show that **. [redacted] purchased a policy on January 8, 2014 to be effective January 9, 2014. When he purchased the policy he indicated that he had taken a “defensive driver” class and would provide proof in order to receive a discount on the policy. The certificate was received on January 8th in the evening and was forwarded to underwriting to determine eligibility and endorse the policy for any available discount. Review of the certificate showed that it was completed for dismissal of a citation. Only “voluntary” defensive driver courses are eligible for the discount per GEICO’s filed and approved guidelines with the New Jersey Department of Banking and Insurance.

It is GEICO’s position that all proper procedures were followed in the handling of the policy in question. Per filed guidelines the certificate received cannot be utilized to apply a discount to the policy. As noted in the online complaint filed by **. [redacted], GEICO has apologized for any possible confusion that may have occurred and offered **. [redacted] the option to retake the course voluntarily in order to receive the discount. If you have any questions, or if GEICO can be of any further service in this matter, please contact me at ###-###-####.

Very truly yours,

Review: have had insurance through GEICO for several years. they were very willing to take my premiums month after month after month. on May 2, 2014 my vehicle was stolen. it is now July and they have not had the decency to either take my calls (excepting the original reporting of the claim) and they have done absolutely nothing to settle the claim. calling avails nothing as they continually place me on hold for hours at a time and eventually cut me off. they never return the phone calls and have no apparent intent to resolve the issue....... although the vehicle has been gone for over two months, they have been very thorough in demanding that premiums be paid for insurance on the missing vehicle.

have never in my entire life encountered such rude, disrespectful or dishonest people.Desired Settlement: honor the contract ! ! ! ! ! ! !

Business

Response:

July 24, 2014Dear [redacted]:We have received your letter requesting assistance on behalf of [redacted].On May 20, 2014, [redacted] reported the theft of his vehicle. We attempted assertive efforts to contact [redacted] by phone, email and mail without success. Upon contact with the [redacted], Utah Police Department, we confirmed that the vehicle was impounded for unpaid parking tickets. [redacted] attempted to file a theft report with the [redacted] Utah Police Department; however, his report was rejected because the vehicle was not a theft rather impounded for a civil cause.On June 19, 2014, we were notified that [redacted] filed a lawsuit against GEICO for his theft claim. We have referred this to Counsel for handling who is in the process of discovery for the alleged theft. Based on our investigation, the vehicle was not stolen and we are seeking to have the case dismissed.[redacted], we hope that this clarifies our position in this matter. If you need any further clarification, please contact my associate, Jose C[redacted], at ###-###-####, extension [redacted].Sincerely,Joe N[redacted]Assistant Vice President GEICO Advantage Insurance Company

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

Review: On June 9, 2013 Geico sent me an e mail requesting some information to update my Policy. I asked if they are pretending to increase it. The customer services said no, is just a regular questions but your policy continues $118. per month. I was paying $117.00 so I cannot understand why $118.00. I lost my job I notified them, that my car may spend days parked on the drive way. Is a lease car, excellent driver history. Something I cannot understand is that more than a month ago, exactly on June 9, 2013 I was contacted via e mail in order to get some information from me in order to update my policy. I asked if they were trying to increase it, the answer no. I've no idea that this provider was going to charge me only to re write my policy. I've never had such situation with other providers, they just update it without charging since is just continuing with the services.

I lost my job, is hard for me to handle expenses I used to pay without any difficulties. Unfortunately, everything turned bad for me. I want to ask you if a car insurance is supposed to charge only to continuing with same policy? I was told by a lady who answered today, that I did not answer the questions in a letter they have sent me in order to update my policy, but I did via e mail, and the gentleman advised not to be worried because was just questions that was not going to affect my policy. The lady told me that the charges was only for this month, but after next month my monthly due is only $117.00. I am worried so every six months this provider is going to apply extra charges again arguing that is because they have to rewrite my policy. Please this is a scam, never I had such situation with my previous providers. Thanks to the extra charges my bank account is minus $28.00. I provided on time with the information so why to take advantages on others.Desired Settlement: I want to refund the extra charges that Geico took from my bank account. Only $118.00 is the monthly due, they charged $146.75. They have to refund into my bank $28.75.

Perhaps for this provider it means nothing for me means a lot since I am displaced single parent from work. We're living the worst hardship situation.

Thank you,

Business

Response:

Please see attached PDF response.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I dropped off my vehicle to get it repaired at a repair shop before I left overseas on my wedding trip to get married. I communicated clearly to Geico where the vehicle was, I recieved a claim number and permission to leave the vehicle at this repair shop. Geico understood clearly that I was going to be out of the country during the repairs. Geico understood clearly that this was my wedding trip and I was getting married. Geico understood clearly that all communication with me was supposed to be done via email as I have no access to telephones overseas. Geico has my email address although they neglected to provide me with their email address. Geico understood clearly that I had authorized Geico very clearly to make the payments directly to the repair shop. I was promised and guaranteed by Geico that everything was fine and clear and everything was being taken care of. Today - 2 days prior to my wedding - in the midst of my crazy hectic wedding planning I get an email from the repair shop that I need to contact Geico to give them permission to pay the repair shop directly. I had no idea where I was supposed to email them. So I ended up having to call them on my cell phone - which now I will recieve a very expensive cell phone bill for making this completely unecessary international phone call because the issue of what was to be done and who the money was to be payed for was all settled in advance between me and Geico prior to me leaving the for my wedding trip internationally. So I ended up having to make a very expensive international phone call to Geico to tell them the SAME information that had been agreed upon earlier. I am so upset and distraught and this has ruined my wedding trip. Geico is totally out of line and they lied to me making me false promises - promising me that all details were taken care of even when they apparently weren't. Geico's workers are completely incompetent telling me that they understand that the payment is to be made to the repair shop directly. Yet, they apparently DID NOT UNDERSTAND THIS EVEN THOUGH IT WAS MADE COMPLETELY CLEAR TO THEM. I am completely unhappy disappointed and very distraught over Geico's added stress TWO DAYS BEFORE MY WEDDING.Desired Settlement: I want my international phone bill payed for by Geico. I want financial compensation for emotional pain and suffering unduly caused by Geico during my wedding week regarding a matter which Geico promised me that they had understood and was supposedly taken care of. This is atrocious behavior by Geico and compete incompetence. I just payed close to $3000 dollars to Geico last month to cover my car insurance on my cars. Why am I forking them out this fortune if they do not know how to do their jobs and they only know how to lie and take customers for a bogus ride - not delivering on their promises. I will tell everyone I know how Geico unfairly treats people and how they lie through their teeth.

Business

Response:

July 14, 2014Dear [redacted]:Thank you for your letter of inquiry dated July 3,2014.On June 24,2014, [redacted], the fiancee of **. [redacted] who was listed on her policy, reported this claim to us. We advised him that we would need a police report to verify the date of loss of the accident, as well as a bill of sale of the vehicle. The 2014 [redacted] involved in the loss was just added to the policy on June 5,2014. **. [redacted] was advised that once we had the police report and bill of sale, we could then verify good coverage for the claim and proceed. On this same call, an inspection was set up at the address provided by **. [redacted].On June 25,2014, **. [redacted] called into us to get the information of a repair facility that she had used previously for repairs on a prior claim, Later that afternoon, **. [redacted] called into us with a repair shop on the phone to reschedule the original estimate set up by **. [redacted]. On June 27,2014, [redacted], **. [redacted]’s repair shop, contacted us and we advised them our coverage investigation was still pending.On July 2,2014 we spoke with [redacted] and we had not yet received the bill of sale or police report in order to verify the date of loss and coverage for this claim. An e-mail was sent to **. [redacted] as this was the only method we had of contacting her. We verified with our auto damage adjuster that the damage to the vehicle appeared to be new and the decision was made to af[redacted] good coverage for the loss without the bill of sale or police report. On this same day, **. [redacted] called into us and a verbal direction to pay to her repair shop was secured.In regard to **. [redacted]’s concern about reimbursement for the international phone bill, a phone call was placed to heron July 10,2014, after she had returned from being out of the country, in order to discuss the charges. **, [redacted] has not yet returned the phone call. **. [redacted] was also seeking financial compensation for emotional pain and suffering which is not compensable under her policy for this particular claim..If any additional information is needed, please contact [redacted], Claims Director at ###-###-####.

Review: I was recently informed by a tax specialist that in the state of [redacted] the law requires that your car insurance company pays the cost of the sales tax of a new car purchase after a vehicle is totaled and you by a new one. The car insurance company is required to notify you of this right as well however through the claims process of my total car in 2009 they did not inform me of this. Due to the failure of the company to provided me such information I loss $794.08. When speaking to a rep over the phone about this the said it no longer matters and that I wasn't there customer anymore so there would be no chance of review base on that. I switched to a provider that offered me lower rates several months after this claim.Desired Settlement: I want Geico to honor what they were suppose to honor by the insurance laws in [redacted] and provide me with a check of $794.08 for the new car sales tax.

Business

Response:

Attached is our response to the above mentioned complaint.

Review: I totaled my 2010 chevy charger that I had just bought from a car dealer ([redacted]) for $16,000 I had full coverage comp & collision through geico when I attemted to file my insurance claim they denied it stating that I had failed to show them before pictures of the car. I contacted [redacted] who then faxed over 35 pictures of the car from them and the previous inspection pictures from car auction car was bought from. They attemted to dispute on my behalf that they would not have sold me a car in this totaled condition. despite my multiple attempts to dispute this case they refuse to do anything for me and tell me I will have to pay for this car myself.Desired Settlement: I would just like for geico to help me get a replacement car due to the fact I was paying for full coverage

Business

Response:

Please see the attached response.

Review: My complaint is in regards to Policy number [redacted]. I obtained this policy from Geico Insurance Company on June 14 2013 for Auto insurance including collision and comprehensive coverage. Approximately 10 days after the effective date of this policy, damages had occurred to the right side on the rear quarter panel and rear door of the vehicle. How this damage occurred is unknown to me, however, the vehicle was unattended when the damage occurred. Then several days later a tire on the vehicle had been vandalized. I took the vehicle to the Geico service shop and had it analyzed by a representative of Geico. He kindly wrote an estimate and claim sheet. It then took several weeks to hear from him. After calling several times the clai** adjuster [redacted] called and said that they would need to have an investigator stop by. This arrangement took several weeks to commence, and once it was underway the investigator recorded the second owner of the vehicle without informing him that he was recording. Geico now clai** that there are four separate clai** to this damage with four separate deductibles. This all but diminishes the claim in a way that Geico has no liability to repair the vehicle. After talking with several other customers of Geico and reading reviews it see** that this is a very common practice of this company.Desired Settlement: I agree that there were two separate clai** for this vehicle; however, I do not agree that there are four separate clai**. I would like Geico to pay the claim treating it as two separate clai** with two separate deductibles.

Business

Response:

December 20, 2013

Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania

1411 K St. NW, 10th floor

P.O. Box 149104

Washington, DC 20005-3404

Attention: [redacted]

RE: CASE NUMBER: [redacted]

COMPLAINANT: [redacted]

INSURED: [redacted]

CLAIM NUMBER: [redacted]

POLICY NUMBER: [redacted]

DATE OF LOSS: June 24, 2013

COMPANY: GEICO General Insurance Company

Dear **. [redacted]:

Review: On March 23 2013 I called .... The disresptful Agent from [redacted] at Geico. I want to say Geico has been rasing your car insurance every year after promising discounts for all of our vehicles. Also the Agent was very very rude on the phone. Condescending to me. Lying about [redacted] rate has gone up on every single Geico individuals. I think it was based on my race the way he talked to me. This agent did not care to help me in this matter. I wanted to lower my monthly payments because I can not afford the $322 rate increase. I did not received any notice of this increase, they have increase my rate every six months. [redacted] Guarantee a discount if No accident for a 1 Year why not Geico. I have not been in a accident in 3 years not discount on that nor has my daughter [redacted] in the [redacted] Accident Free. .. not discount. I want the rate we had before of $298Desired Settlement: The rate we should have with 4 vehicle the rate of $298 or less.

Business

Response:

April 04, 2013