Geico Corporation

Review: Geico's refused to acknowledge and submit a proof of insurance certificate of compliance showing I was insured while operating a vehicle of a fried I was driving and had an accident in even though I have full coverage with them. Which resulted in my license being suspended.Desired Settlement: They submit the proof of coverage for me on the vehicle I was driving.

Business

Response:

July 31, 2014 Dear [redacted]:Thank

you for your letter of July 15, 2014.On

the evening of May 13, 2014, a loss was reported by our insured, [redacted],

to our call center. She reported driving

a vehicle that was not listed on her policy.

It was explained at that time that since she was driving a vehicle not

listed on her policy, we would conduct an investigation to determine if

coverage would apply for this accident. Our

adjuster attempted to contact [redacted] multiple times via letter and

telephone. Specifically, we made six

telephone attempts and two letter attempts.

We did not receive a reply to any of the eight contact attempts. Consequently, we were unable to complete our

investigation and issue any payments. [redacted] did not contact us until Saturday, July 5, 2014, three days prior to

her license was to be suspended effective July 8, 2014. We were able to conclude our investigation on

July 7, 2014 which determined that we were not the primary insurer in this

accident, but rather [redacted] was the primary insurer. It is our understanding that [redacted] did in

fact handle the damages from this accident.

Therefore, we were unable to issue proof of insurance for this vehicle

to the Bureau of Motor Vehicles. We did

inform [redacted] that this information would ultimately need to come from

[redacted] in order to protect her from license suspension. To aid her in this situation, we did send a

letter to the BOV advising them that [redacted] is insured with us; however,

the BOV indicated they needed a letter from [redacted] as the insurer of the

vehicle involved in the accident. While

we understand [redacted]’s frustration, we feel we did everything we could

to help her in this situation. If you

have any further questions, please contact John M[redacted], Claims Manager, at ###-###-#### or at [redacted].Sincerely, Suzanne

W[redacted]Assistant

Vice President

Review: I am divorced. My oldest daughter is currently insured under her mother's auto policy. My daughter and I were out looking at automobiles and my ex wife asked me what it would cost me to insure my daughter under me instead of her mother. I called my auto insurance provider to get ONLY a QUOTE, clearly stating my daughter is already insured thru her mother. I received a verbal quote over the phone and instructed GEICO to do nothing further. Approximately 10 days later I received a notification from GEICO of a policy change. They had added my daughter without my request or consent and changed my premium without my consent. I had to make sure that the change would not greatly impact my budget due to my current job and income situation. My original policy charge was $41.64/month, now it has been increased to $$71.52 WITHOUT my consentDesired Settlement: I want my daughter removed from my policy at this time. I switched to GEICO because it saved me quite a bit of money from my previous insurer. I want to stay with GEICO but if they are going to BULLY people then I will change insurers even if it costs me more money. They added my daughter without my consent in writing or verbally.

Business

Response:

May 9, 2014

Review: My girlfriend and I were in an automobile accident that was not our fault. The accident caused injuries to both myself and my girlfriend. I was told by Geico that the accident was not my fault and that I would be covered. However the insurance company would not send the declaration page I needed for my doctors and lawyer. I called them several times in an attempt to get my insurance information they told me they were sending it but a week later it still never came so I called again and again they told me they were sending it out and when it came I only got half of the page. I called again and again they sent only half of the information. I had to call over 6 times just to get my insurance information. Finally they sent the whole dec. page.

Then my girlfriends lawyer called the medical claims adjuster ([redacted]) to ask when she could have her surgery and was told that Geico approved her surgery but they were waiting to get the papers signed but we never heard anything about it after that. My girlfriends lawyer called again to ask why the surgery has still not been authorized and was told by **. [redacted] that it would take another seven days to get everything ready, so her lawyer asked **. [redacted] if she could call back in seven days to make sure everything cleared and **. [redacted] rudely said "NO!"

My girlfriend told me how [redacted] treated her attorneys office so I called Geico to complain to **. [redacted]s supervisor [redacted]. I told **. [redacted] what occurred between the lawyers office and **. [redacted] of coarse he denied that it ever happened saying he was with **. [redacted] the whole time and he never said "No!" I find it highly unlikely that he was with **. [redacted] all day and can remember every call Geicos medical claims department gets.

After all this my girlfriend who was already told she was approved for surgery was told that her claim is denied and that she is under investigation. I believe this investigation is merely a stalling tactic and motivated out of revenge. As a result my car is still smashed up, my girlfriend can barely walk, and there is no news about her ever getting her medical treatment. One of my girlfriends doctors sent a prescription to the drug store for her and told her that Gieco would cover the cost of the medication, of coarse when we went to pick it up Geico refused to cover it. All this is part of the charm Geico presents to its clients.Desired Settlement: As a Geico client I expect full coverage for any and all medical and financial expenses incurred due to this accident. I would also like **. [redacted] to be let go from Geico and possibly **. [redacted] as well.

Business

Response:

Please see attached PDF Response

Review: September 12, 2013

[redacted] and [redacted] along with their granddaughter [redacted] were hit from behind while sitting at a stop light. They were on our way to VA Hospital in [redacted]. This was first accident it happen around 9:00ish on 6/17/13. [redacted] was having neck and back pain. She called her Dr. and was told to go to E.R. [redacted] and [redacted] went to hospital. At that time [redacted] called her sister to come and get our granddaughter. While [redacted] was being discharged from the E.R., she was informed that the second accident had occurred. [redacted] was taking [redacted]'s aunt to get her car when the second accident occurred at yield sign. After the impact [redacted] started screaming, crying and holding her head. [redacted] aunt jumped out of car and ran her back to the hospital to have her checked again before the ambulance could come. We were still near the hospital property. The E.R. found neither open wounds nor any broken bones. After the hospital visits we then went back to hotel all shaken up and not believing what had happened that day. There were two accidents within a five hour period in the same day. Both times rear ended. We then called the insurance company to report the accident We were told not to worry about anything. Geico called for the rental car for our rental. They had the car tolled to an auction place miles away. We were told we had to pay a deposit for rental. Geico put the accident on our insurance policy. We later find out according to the police report that the other party had Geico also. Geico knew this information before we did. Because the accident was reported to them and they made it seem like we were at fault. They made that choice. Geico made us take monies from our household to pay for deposits and deductibles. Both accidents we were not at fault. Geico refused to pay for the rental and the rental company repossessed the vehicle. Our car was not even finished, because Geico did not give approval for the towing company to pick vehicle up. The same thing happened when it was time to fix the car Geico did send check to fix the car, Geico finally sent a check to the mechanic without talking to us first. They did not pay us for items destroyed in vehicle. From the beginning Geico have been playing games with the [redacted]'s. When the accident occurred no one came to take a report to talk to us or see what was damaged to neither the car nor any items in the car. Now months later we still have not received funds for our destroyed items. We lost a lot because we were basically living in and out of our car we had a lot of property in our car. it rained that afternoon and all night. Trunk was up and everything was wet in it. We have pictures of how the water had set up in our trunk for months and the smell had gone through the car. We were away from our home for nine weeks straight; [redacted] had to complete radiation treatments at [redacted] VA hospital. It was already hard enough for us to deal with what we were going through. The unnecessary stress from Geico has had a great impact on us. Especially since [redacted] has had Geico since 1983. Geico need to compensate us for our loss and make necessary changes to make the other driver insurance policy pay deductible and deposit. We need these issues corrected immediate.Desired Settlement: Geico needs to compensate for our loss and make necessary changes to make the other driver insurance policy (Geico) pay deductible and deposit. We need these issues corrected immediate (see Attached document).

Business

Response:

October 15, 2013

Dear **. [redacted]:

Thank you for your October 8,2013 inquiry.

We contacted the customer regarding their claim for a rental deposit, damaged personal items, and their Collision deductible. We reimbursed the [redacted] their $500.00 deductible under **. [redacted]’ policy and we will seek recovery from the other party who also rear-ended them earlier in the day. We asked the [redacted] to provide proof of purchase for some of the personal items they are claiming were damaged as a result of the accident. We contacted [redacted] Rental Car and they indicated the initial $25.00 deposit was credited back to the [redacted]’ credit card. We contacted [redacted] and they indicated their $50.00 deposit was also credited back to the [redacted]’ credit card. Therefore, it does not appear any deposits are owed to the [redacted].

We hope this addresses the concerns noted in the complaint. If you need further assistance or have any additional questions, please contact [redacted], Claims Manager, at ###-###-####.

Sincerely

Review: When I signed up with Geico, they did not discuss fee's for collection of money. They gave me a low monthly premium rate, of which was then broken down into monthly payment types. I was never made aware of any installment fee's associated with the payment plan, until I noticed the amount being billed each month was more than my quoted amount.Desired Settlement: I would simply wish for Geico to admit they did not discuss this me with, reverse the installment monthly fee's and I would continue business with them.

Business

Response:

Hello [redacted],

The attached pdf is our response to [redacted]’s complaint.

Please contact me by email or at the number below if you have any problems accessing the file.

Thank you,

Consumer Relations

GEICO Region 10

Phone: [redacted]

Fax: [redacted]

Email[redacted]

Review: I was involved in a hit and run auto accident on 09/20/2013. After the police was contacted and a report was made I went home and filed to claim online. After filing the claim online per the website which had taken the claim information I was told someone would be contacting by 6pm on 09/20/2013 since I had filed the claim after 9pm. I had never received a call by 6pm as I was advised so I contacted GEICO myself after 7pm to do a follow up only to have gotten a very rude, unprofessional, and inattentive rep would had hung up on me. How rude huh? Since GEICO claims to pride themselves on such wonderful customer service I honestly thought the rep would have had called me back. Oh was I wrong. Not only did he not call back no one ever called me on 09/21/2013 either. Mind you we was suppose to had gotten a call by 6pm on 09/20/2013. On 09/22/2013 I had gotten the very first call from first call from GEICO since filing the claim on 09/20/2013 only to be told that my claim can not be processed due to the fact that they was never provided a police report number. GEICO never got a police report number because no one never called to request a police report number. GEICO customer service overall is disgraceful and that's putting it mildly. We had a previous auto policy with GEICO with no claim history or etc... We had left GIECO for a period of two days and then come back to GEICO. If we had of know that GEICO customer service/service was this horrible I am sure we would have stayed with the insurance company we left GEICO for.Desired Settlement: I would like to contacted by a GEICO professional who can process my auto claim.

Business

Response:

October 8, 2013

Dear **. [redacted]:

Thank you for your inquiry of September 27, 2013.

On September 20, 2013 at 2:24 a.m., **. [redacted] reported a loss report via GEICO.com. We emailed a response to the email address on file - [redacted]. advising the claim had been received and one of our claim representatives would contact **. [redacted] the next business day after 8 a.m.

At 5:13 p.m. on September 20, 2013, **. [redacted] called us and we discussed the facts of the accident, policy coverage and the claims process. The [redacted]' policy was incepted seventeen (17) days prior to the reported loss, so the claim required further investigation to confirm the date of loss. Given that this loss was reported as a hit-and-run accident, the easiest way to confirm date was with a police report of the incident. At 9:54 p.m. on September 22, 2013. **. [redacted] called us and provided the police report number.

On September 26, 2013 we were able to speak with the [redacted] police department who confirmed the date of loss was September 19, 2013. At that time, we contacted **. [redacted] and established an appointment to inspect his vehicle to proceed with the handling of his claim. We inspected **. [redacted]’s vehicle on October 1,2013 and found damages which appeared unrelated, so we established a second loss. We subsequently ordered the police report to confirm the damages from the incident(s) in order to proceed with the payment of his claim.

We sincerely regret any inconvenience **. and **. [redacted] experienced during the handling of their loss. We believe that we handled there claim appropriately and in accordance with the provisions of their policy. Should you have any further questions, please contact [redacted], Claims Manager, at ###-###-####.

Sincerely,

Review: On june 19th I was hit in rear while waiting in a mcdonalds drive thru by a car full of teenagers. The other car drove off, I stayed until police arrived to give them plate num and make of car. I immedialety called geico to inform them what had occur and how the other driver left the scence but the polce did make a report. I founhd out that other car is also under geico but denies being involved as I stated we were in a drive thru with camera there is no way they could deny but geico insist that I have my policy cover damage..I feel like why am I paying them to protect my car when they wont even attempt to get the correct information they need to settle my claim... pls helpDesired Settlement: I weant my rear bumper fixed without coming out of my pocket.

Business

Response:

October 7,2013

Dear **. [redacted]:

Thank you for your inquiry of September 26,2013. [redacted] is inquiring about our liability decision for the loss date of June 19,2013,

This claim was reported under **. [redacted] policy by **. [redacted]. Multiple attempts were made to verify the loss with **. [redacted] through both phone calls and via mail. A police report was not available at the time to also verify that our insured, **. [redacted], was involved in this loss. We contacted **. [redacted] on 10/04/13 upon receipt and review of the police report. The police report confirms that **. [redacted]’s vehicle was indeed involved in this accident. We advised **. [redacted] of the liability decision and we have an appointment set up to see **. [redacted] vehicle on 10/11/2013 at 12:15pm. Once an estimate is written, a payment will be able to be made to have **. [redacted]’ vehicle repaired.

If any additional information is needed, please contact, Claims Supervisor at ###-###-####.

Very truly yours,

Review: I had insurance through Geico from May 2013 to July of 2013. I could not pay in August and my insurance was cancelled. I have the emails proving this. The debit card I had used for One Time Payments was from a joint bank account that my mother's check was being deposited into. I had surgery in August and was recovering through September. I checked my bank account last week and it was over drawn due to an Unauthorized debit card transaction by Geico in the amount of $105.80. This brought overdraft fees totalling over $250. In more research with my bank we found there was also an Unauthorized charge in the amount of $121 on September 9th and another Unauthorized charge of $172.60 on August first. At this time my insurance was cancelled and the company WAS NOT authorized to take any money from my account. I do not set up automatic payments, and these were not even payment amounts.

I called Geico and spoke to an associate name [redacted] who was great. He and his supervisor "worked" everything out and I was told to send in bank statements to show proof of the charges and that my money would be sent back in a check immediatly. I went to the bank and faxed them directly. I called in to make sure they were recieved and talked to another supervisor. She was VERY rude and accused me of lying about the charges because "The company would not have just taken money". I asked to speak to her manager and was told I would get a call back. That never happened. I called back in and spoke to another supervisor named [redacted]. She requested I re fax in the papers and stated she would approve for the check to be sent out overnight. I sent in the papers.

The next day I called in to find out where my check was and was told I would not get a check. I asked to speak to a supervisor and again requested to speak to their supervisor. I was told I would get a call back. Again that did not happen. I called back in a few hours later and spoke to a supervisor named [redacted]. He was rude and unhelpful. He stated there are NO managers at night. I called in and requested a manager again. I was told I would be called back in the morning.

When a so called "manager" finally called he was HORRIBLE. His name was also [redacted]. He knew less about what was happening than the people below him. He also blamed me and said that "Until we find where the money went in the Geico accounts, we will not refund you." I asked to speak to his manager, he gave me her name and a fake number. I have been fighting to get my money back for a week now. I have provided proof multiple times and been told by employees of the company that Geico stole money from me and it needed to come back to me. I am currently out $686.90 because the company took it and refused to give it back. I am disputing it through my bank by Geico is fighting it on that end as well. I am thoroughly disgusted.Desired Settlement: I want the full amount of my money back, plus the fees. In total it is $686.90.

Business

Response:

November 6, 2013

Review: I pay for full coverage on my vehicle, for 2 years thus far. My car was totaled and when I asked for a rental car, which I figured was part of "full coverage" , and they are telling me that I can't do so. I requested to hear the tape or read the transcript where I declined rental reimbursement and road side assistance and they refused, stating they don't keep it on record. If full coverage is not full coverage as they have states to me, then I would like for them to give my full coverage payments back , or I need a rental vehicle. I would not pay for full coverage and not want full coverage, ie: rental service. I'm displeased, hurt, disgusted and livid for the false advertisement . Also, they emailed me coverage that ended oct 2013 which STILL doesn't explain where or why I would decline my full coverage services and didn't bother showing me my recent coverage . I'm totally displeased and something has to give. Faithfully paying for a service and being told I don't have those privileges is ridiculous.Desired Settlement: If I can't get a rental while my car is being viewed under my full coverage, I want all my money for the "full coverage" I've paid in the past few years. I'm not happy at all 160.00 every month since 4/2013 until now.

Business

Response:

January 8, 2014

Dear **. [redacted]:

This is in response to your correspondence received in our Washington, D.C. Executive Offices. It was referred to the Dallas, TX Regional Office for a reply.

**. [redacted] purchased a GEICO Choice automobile policy effective April 18, 2013 (copy enclosed). The coverages provided were Bodily Injury Liability, Property Damage Liability, Personal Injury Protection, Uninsured/Underinsured Motorists Bodily Injury and Uninsured/Underinsured Motorists Property Damage, Other than Collision (Comprehensive), and Collision.

The policy renewed effective October 18, 2013 with the same vehicle and coverages (copy enclosed).

**. [redacted] submitted a claim January 1, 2014 under the Uninsured Motorist Property Damage coverage and received the use of a rental vehicle while his vehicle was being repaired.

**. [redacted]’ new business policy nor the renewal included Rental Reimbursement coverage. We have not received a request to add this coverage to the policy. **. [redacted] may contact the Customer Service Department at ###-###-#### to discuss adding this coverage.

If you need additional information please contact [redacted] by telephone at ###-###-#### from 8:00 am to 4:30 pm CST or by email at [redacted].

Sincerely,

Review: Company has stated they show verification of double payment I did not authorize to make. Demand I fax proof of what their records already show. State they must mail check out when verification received in up to 30 days. Making the payment be remade at that time.

Account is under: [redacted] DOB:[redacted]

Policy # [redacted]Desired Settlement: Amount of double charge plus overdraft fee of $29 incurred due to their website error refunded to the account taken from.

Business

Response:

April 22, 2014Dear [redacted],We received your correspondence dated April 15, 2014, regarding the above-noted complaint.We have not included any personal identifying information in our response as you requested.On April 10, 2014, our insured made two payments of $132.55 and $131.25 online at geico.com via electronic checks. Our website presented her with a confirmation page for both payments. In the process of making her second payment online, our website presented a notice that the last payment received was for $132.55 on April 10, 2014.On April 14, 2014, our insured called us in regards to the two payments. At that time, we advised her that we would be happy to refund one of the payments after we verified the payments had cleared her account. We requested that our insured send us a running bank statement showing that the payments cleared, so we could process her refund immediately.On April 16, 2014, we spoke to our insured regarding her concern. We attempted to contact her credit union to verify that the payments cleared her account, but her credit union was closed. Since we could not verify the payment with her credit union over the phone, we again asked her to send in a copy of a running bank statement showing that the payments cleared her account. We advised her that once the payments cleared, we could overnight a refund check at her expense. Our insured declined, and notified us that she intended to dispute the payment with her bank.Since our insured manually made two payments at geico.com, we regret that we are unable to reimburse her for any overdraft fees resulting from the payments. We trust this information is sufficient to allow you to close your file. Please call [redacted], Customer Service Director, at ###-###-####, if you have any further questions.Sincerely,

Review: [redacted]

Re: Claim # [redacted]-01

Policy # [redacted]

To whom this may concern,

I filed a claim for my 2005 Chevrolet Corvette October 24th 2011 with damage due to a debris strike in [redacted] Arkansas with undercarriage damage. Part of my damages included replacement of my HUD (HEADS UP DISPLAY) unit.Currently I have experienced a loss of this same display unit. I am a military member serving active duty in little Rock at the time and have since returned to my home of record,, [redacted] Florida. The dealership here ([redacted] Chevrolet) tells me the only guarantee Chevrolet offers is a 12 month or 12000 mile guarantee on its parts. The vehicle went to this dealership with a working HUD for replacement of an ignition switch and when I took delivery of the vehicle, the HUD did not work. Whether or not this was coincidental I am not in a position to know. I asked the dealership to tell me what went wrong and they trouble shot all of the vehicle grounds and indicate the next step would be for me to pay to have my dashboard removed to trouble shoot the source. I have included a copy of their work order. What I find most troubling is this. I took this vehicle to a participating GEICO Xpress location for repair because I was told the repair work would be guaranteed by GEICO for as long as I own the car. Your adjuster, [redacted], tells me otherwise, and that my guarantee is null and void. I would kindly ask that you contact **. [redacted] ###-###-#### and ask why GEICO has decided to rescind their written promise to me. Please note that I also expressed discontent with taking my vehicle to this particular location to **. [redacted] due to their "shoddy" work performed in the past. He indicated this dealership was my only option. Upon taking delivery of my car on August 22nd, I opened my car door to find the floor panels removed, I have pictures. Furthermore, when stopping for fuel I pressed my fuel door button and my trunk deck lid pops open, when I pressed the trunk button the fuel door opens. I called [redacted] the service supervisor and was told they crossed some wires and to bring the vehicle back. Some advice for GEICO would be to not allow this particular dealership to perform any insurance work on GEICO insured vehicles. Unfortunately my discontent with [redacted] Chevrolet to **. [redacted] did not sway him to allow me to take my vehicle to another location. Please take a moment to review my claim at your earliest convenience or please pass my request along to the proper department so that I might get my vehicle back to the same working order it was prior to my original claim. I thank you in advance for your time.

Sincerely,

[redacted]Desired Settlement: I just want the insurance company to make me whole again...I just want my automobile repaired as per the GEICO Xpress Guarantee.

Business

Response:

October 1, 2013

Dear **. [redacted]:

Thank you for your letter of September 23, 2013 regarding [redacted]’s claim.

[redacted]’s original repairs were completed at [redacted] Collision, one of our guaranteed repair facilities, in [redacted], AR on October 28, 2011. Between July 2012 and August 2013, [redacted] contacted our office on several occasions with issues he believed to be related to the loss or subsequent repairs. We have been very responsive to [redacted] and have met with the [redacted] Chevrolet, the local dealer he has chosen to diagnose and repair his vehicle, on several occasions.

Most recently, [redacted] contacted us stating that his Heads-Up Display (HUD) was no longer working. Because the part had been replaced as part of the original repair, but was no longer covered by the manufacturer’s warranty, we agreed to pay for the replacement of the part, and we have so advised [redacted].

If you have any questions, please feel free to contact [redacted], Auto Damage Manager, at ###-###-####.

Very truly yours,

Review: Geico took $40 out of my account without my authorization/knowledge.

When I was purchasing a new policy, Geico never informed me that in order to do so I needed to pay a past due amount of $40 from years ago that I had no idea about. No where did it state they'd charge my card for the past due amount, everything stated they were charging my card $71 not $112, if I would have known I would have not gone through with it at this exact moment. Geico should not be authorized to just take someone's money without them knowing about it first.Desired Settlement: I'd like my $40 back since I am being reimbursed my $71 for cancelling my policy. I will pay the $40 when I am able to but I wasn't even informed they were taking it out.

THANK YOU!

Business

Response:

Review: I signed with Geico for comprehensive and collision coverage insurance, a requirement of my lien holder. The policy was to begin April 1, 2013. I had full coverage with [redacted] insurance but did not want to renew when that policy expired April 5, 2013. The agent quoted me after getting information on the [redacted] coverages. When I got my policy I looked at the coverage amounts and assumed the collision was under the word "comprehensive". When I filed a claim on July 24, 2013 the adjuster called me and said I did not have collision coverage. I told him that was what the agent gave me, which my lien holder required. I have not only been told by Geico that I had no collision coverage, but that no lien holder is listed on the policy. No way would I get only comprehensive coverage. This is fraudulent and wrong on Geico's part. Geico, according to recent information started the policy before the agreed to April 1, 2013 date. That means I had coverage with [redacted] and Geico simultaneously. Again, unbelieveable. Thank you.

Product_Or_Service: Automobile Insurance

Account_Number: Policy #: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Geico needs to honor the fact that comprehensive insurance and collision insurance is what I believed I was paying for, per the mandatory requirements of my lien holder. Geico also told me, that because I did not have collision insurance the company would not pay for the rental car.Ihave never had an automobile with only comprehensive coverage and what I signed with Geico for was comprehensive and collision coverages.

Business

Response:

August 2013

Revdex.com

Attn: [redacted]

1411 K St. NW, 10th Floor

Washington, D.C. 20005-3404

Re: [redacted]

Case No. [redacted]

Dear **. [redacted]:

This is in response to your correspondence received in our Washington, D.C. Executive Offices, It was referred to the Dallas, TX Regional Office for a reply.

**. [redacted] also sent an inquiry to the Texas Department of Insurance. A copy of our response to the state is enclosed.

If you need additional information please contact [redacted] by telephone at ###-###-#### or by email at [redacted].

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

August 15,2013

Revdex.com

Attn: [redacted]

1411 K St. NW, 10th Floor

Washington, D.C. 20005-3404

Re: [redacted]

Case No. [redacted]

Dear [redacted]: This is in response to the correspondence sent to you by [redacted], Assistant Vice President, Geico. **, [redacted], made statements in his correspondence which need clarification.

1) My insurance coverage with [redacted], the provider in effect at the time I spoke with the Geico agent, did not expire until April-5,2013, I called Geico because I did not wish to renew with [redacted]

2) **. [redacted] has written that neither collision insurance or a lien holder were mentioned in my discussion with the Geico representative, who took my information over the phone, I read that agent the coverages I had with [redacted], I told that representative my lien holder, and the requirements by that lien holder that I was mandatorily required to have comprehension and collision insurance coverages.

3) When I gave the VIN Number to the Geico agent, that showed a lien holder.

4) It was my misunderstanding that the dollar amounts I had requested for coverages, did not include comprehension and collision. I looked at the coverage amounts, specifically without looking for the words “comprehension and collision” because having told the agent the requirements of the lien holder, I thought my policy had those coverages.

I am attaching a copy of the Declaration Page from the [redacted] insurance I had in effect when I got the Geico quote. If you need a copy of the Declaration Page from [redacted], the auto insurance provider prior to [redacted], I will provide that page also, upon your request, and you can see comprehension and collision included. Because different companies prepare their Declaration Page information differently, it never came to my attention that Geico had not provided collision insyrance coverage.

If you need further information, please contact me at ###-###-####. Or send me correspondence at [redacted] Thank you.

Regards,

Business

Response:

September 5, 2013

Revdex.com

Attn: [redacted]

1411 K. St. NW, 10th Floor Washington, D.C. 20005-3404

Re: [redacted]

Case No: [redacted]

Dear **. [redacted]:

This is in response to your email correspondence dated August 27,2013.

I contacted **. [redacted] for a copy of his previous policy. **. [redacted]'s previous policy listed Collision coverage and, as an exception, Collision coverage has been added to the 2004 Buick effective February 1, 2013. The damage sustained on the 2004 Buick from the accident on July 24, 2013 will be covered.

If you need additional information please contact me by telephone at ###-###-#### or by email at [redacted].

Sincerely,

Review: Geicon Insurance canceled my home owners inusrnace policy without any notice. When iontacted them on March 21, 2013 they stated that my home had peeling paint. My home is wood and stone, ther is no paint on my house. After being on hold for more than20 minutes they came back and said that there were missing boards around my chimney. I asked them when did they see this, thier answer was in 2010. Without even asking if I had that work done when I had already in January had someone come out and give me an estimate and a date was set to complete the work.Desired Settlement: I want them to refund my money becuase thanks to them my home is now uninsured and it has been a hassle to try to find a nother company when I have been with them for three years.

Business

Response:

April 15, 2013

Dear [redacted],

Thank you for the oppurtunity to respond to your correspondence as it speaks to your [redacted] homeowner policy. GEICO Insurance Agency, Inc. is a sales and service agent for [redacted] Insurance Company. As such, we are required to abide by their underwriting guidelines for new and renewal business.

After reviewing the underwriting concerns on your policy with the [redacted] Underwriting Team, it was determined that based on the claim inspection done on your home, there were underwriting concerns:

"The needed repairs found per review of claim notes and claim photos was siding over the chimney and missing boards. [redacted] was unable to verify the location of peeling paint. "

Unfortunately, [redacted] cannot refund your money as you request, as they were insuring your home and would have covered any covered peril that may have occurred while your policy was active. The notes on your account indicate that the pictures showing that the repairs had been made to your home were not received prior to the cancellation of your policy.

Please call our Agency at [redacted] should you wish to discuss this further.

Sincerely,

GEICO Insurance Agency,Inc.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Due to the way my policy was canceled without notice and without an updated inspection done on the property from the initial inspection in 2010, I am unable to except this response. I called your customer service department to try and resolve this issue but was not given any options other then my policy was cancelled. If your mission is to provide excellent coverage, low prices and outstanding service then that is what I expected. I have been a customer with Geico for several years with auto insurance and my homeowners insurance and to be treated as if I was a bad customer is unacceptable. To provide excellent service you have to work with your customers and in this case Geico did not. I have since cancelled my auto insurance as well and will no longer be reffering my friends and family to your company.

Regards,

Business

Response:

April 18, 2013

Dear [redacted],

Thank you for yor correspondence. I apologize that you feel that we, GEICO Insurance Agecny, Inc. did not make every effort to advise you of the underwriting conditions set forth by [redacted] as it speaks to the repairs needed to your home. Equally, I am sorry that you pulled your auto insurance business from GEICO. Unfortunately, as stated in my previous correspondence, GEICO Insurance Agency, Inc. is required to abide by [redacted] underwriting guidelines for new and renewal business. I hope that we may be able to assist you with your insurance needs in the future.

Sincerely,

GEICO Insurance Agency, Inc.

Review: I Discover that my vehicle was broken into and reported to the [redacted] on 3/11/13 . Also I have reported the incident to my insurance company Geico where they issue a claim number [redacted] . On 3/13/13 Geico ajuster [redacted] did an estimate on the repair cost and for some reason did not approve the repairs on my vehicle. We all pay for our insurance just that we could have peace of mind in case of any accident and is not fair that for what ever reason he have my car have not been reapir. Thanks for the help and hope you guys could resolve this matter.Desired Settlement: I just need my vehicle to be repair ASAP.

Business

Response:

Hello [redacted],

The attached pdf is our response to [redacted]’s complaint.

Please contact me by email or at the number below if you have any problems accessing the file.

Thank you,

Consumer Relations

GEICO Region 10

Phone: ([redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Geico provides misinformation and does not provide what is quoted and paid for.
June I added car rental coverage to my policy at $30/day and lowered my personal property to $15k.
July I was in an accident, they did not honor car rental coverage stating that it was never added on my policy - costing me hundreds of dollars loss. At that time I went over my coverage and also found that my personal property was at $25 or $20k. I corrected my personal property to $15k and added rental coverage.
August my car was in the shop for a month and half and as I was paying deductible, I couldn't afford the insurance and didn't need it because I was not driving with the car in the shop - I contacted Geico to suspend or cancel the coverage, which they did not do and have no record of now - stating that policy was cancelled due to "non payment" in August, which i'm being penalized for now trying to reinstate my coverage after 30 days of no coverage (since November).
When I reinstated coverage after getting the car back from the shop in August I was quoted car rental coverage at $30/day, declined roadside assistance, and had personal property at $15k. I verified this information online after speaking to geico - everything looked accurate and I signed necessary documents.
November I couldn't pay my policy because I had lost my job, and am now trying to reinstate since I just started receiving unemployment. Now, not only do they want higher coverage because of a "cancellation to policy due to non payment twice" but the quote they gave me which is supposedly for the same coverage as before cancellation in November, includes roadside assistance (which I had declined), $50/day rental car coverage (should be $30/day), and $20k of personal property (should be $15k of personal property).
I am frustrated I was quoted an amount for lower coverage, and then given higher coverage. My rates should have been lower with lover coverage. I also am at a loss hundreds of dollars due to the lack of car rental coverage I opted in for in June, for my July accident claim.
Geico quotes one thing and then delivers another. Geico doesn't admit their mistakes and is unwilling to fix their errors, which has cost me hundreds of dollars. Hundreds of dollars which would have kept me on track in continuing payments through November and not losing coverage for 30 days - resulting in higher premiums now. And mistakes that would have prevented me from higher premiums now. I have been a loyal customer and do not deserve this.
On top of this my claim from July is STILL not paid for - they are wanting information on injuries which Never occurred and have not called me but emailed me during the holidays for this information.
When I complained about this on social media earlier today, Geico said they would call me back - they did not. When I called them back, my comments on Social Media were brought up as if I had unrightfully complained about this. After that phone call I updated social media that they never called me but I had to call them, I am reporting to Revdex.com. Geico responded that they left me a voicemail - which they did not. All they want to do is have another person call me to try to lower my rates - which no one is willing to do because they state that I have had 2 cancellations due to non payments which is making my rates higher.
They also offered me insurance without coverage required by the state of Washington. They also told me that they have notified who my auto loan is through and that my auto loan will add insurance rates to my auto payments automatically. I spoke with the company my auto loan is through, and they are not and will not do this. This information is incorrect and when I brought this to Geico's attention, the customer service rep backpedaled saying let's not get ahead of ourselves, it hasn't come to that yet - they were trying to get me into a policy without required coverage by state of washington by giving me more inaccurate information.
Everyone wants to start me on a new policy at higher rates or without proper coverage, without reflecting on the fact that the rates are higher due to their mistakes, which for them amounted to merely dollars but for me amounted to hundreds of dollars worth of loss. Geico is unwilling to go by any other facts than what they have in their system - when their system is the issue! When I complain I am told that I need to make those complaints in real time and not later time - when I have and am!
At this point there is no reason anyone should insure with a company who does not deliver on what is quoted - both via phone (which was a verbal agreement for a transaction with payment) and online confirmation. They cannot later change that information and state that it wasn't changed -- they cannot quote one thing and provide another at the quoted amount. I'm furious.

Review: Had a minor car accident. Geico does not have a clai** adjustor available until Monday, say that we cannot have work performed until adjustment is made. Left us stranded for two days with no coverage of hotel, food, or rental car. Agent clearly said "there is nothing we can do for you."Desired Settlement: I would like to be reimbursed for my out of pocket expenses incurred while waiting on the clai** adjustor.

Business

Response:

June 27,2014Dear [redacted]:Thank you for your letter of inquiry dated June 22,2014,This loss was reported to us June 21,2014 by [redacted]. **. [redacted] advised that on June 21,2014 she struck debris in the road causing damage to her vehicle. When we spoke with **. [redacted] on June 21,2014 she indicated that she was unsure if she was going to be filing for her damages. We spoke with **. [redacted] again on the same day and she advised that she wanted to file for her damages, have the vehicle inspected and repaired all on the same day, We set up an appointment for an inspection and repairs for the next business day, **. [redacted]’s estimate indicated there would be a three day repair time and would not be repairable on the same day.**. [redacted] requested a rental vehicle while her vehicle was being repaired but, as per her policy contract, she did not carry rental coverage at the time of the loss. She also requested that we cover her out of pocket expenses for food and hotel. There is no coverage for these expenses under **. [redacted]’s Family Auto Policy contract..We attempted to contact **. [redacted] to discuss her concerns on June 27,2014 and a voicemail was left. At the time of this response we have not yet received a return call from **, [redacted].If any additional information is needed, please contact [redacted], Liability Director at ###-###-####, extension: [redacted].

Review: On December 6th, 2013, I had the misfortune of being involved in an auto-accident. The matters pertaining to this incident, and thereafter, have been nothing short of nightmarish. From the start, Geico Insurance Company has been difficult and complex to work with as communication was nonexistent. The claims adjuster, [redacted], who was assigned, failed in keeping me both informed and updated on and throughout the entire claims process.

While I attempted to be self-serving in this matter, by accessing the Geico Claims Center via online, the system was never updated to reflect any information regarding my claim (under the Vehicle Damage Inspection). To date, this remains the case. I was never provided with an up-front and transparent document indicating the estimated amount of damage to my property (2007 [redacted]).

To further add complication and confusion, Glico authorized [redacted] CT [redacted]) to fully repair my vehicle and made payment on my behalf without both my prior consent and knowledge to do so. When I inquired about this action, both Geico and [redacted] were unwilling and unable to provide me valid answers. Instead, I was met with resistance and policies that did not support their decisions and actions.

After much disagreement and great discord expressed on my end, I resumed possession of my vehicle-which I might add, I DID NOT WISH TO HAVE REPAIRED! Although Geico was made fully aware of my dissatisfaction, they claimed I did not have a choice as there is a lien-holder on the vehicle. This statement is both misleading and false as I had the personal funds (bank account is able to support this claim) to pay-off the remainder of my car loan.

Fast-forwarding to the present, I’m now stuck with a vehicle that is not mechanically sound. On 2 separate, but close dates, the vehicle has mechanically failed while actively engaged and operating in heavy traffic. The first incident occurred on Albany Ave. in [redacted], while the second was on [redacted]. in [redacted]. Anyone familiar to the area and surroundings knows just how busy traffic flow is in these 2 major veins of CT roadways. Luckily, I was able to pull-over safely both times. Still, I would like to mention that my 7yr. old son was traveling as a passenger in the car on these occasions. Nonetheless, I was able to have Geico cover the tow-relating to both these incidents.

As a result of the vehicles major mechanically failure, it was towed to [redacted] CT [redacted]) for diagnostics and repair. What a mistake! The service was horrendous. [redacted]-the technician assigned to assist, demonstrated a strong unwillingness from the start. When asked for a clear and precise diagnostics, he stated that the vehicle’s transmission was blown, but the extended warranty would not pay nor cover repairs due to the computer’s codes indicating the vehicle was “stuck” on something like a snow bank.

Of course I corrected him and informed him of the vehicle’s most recent history pertaining to and relating back to the accident.

This release of this information caused a downward spiral of never-ending problems. While the vehicle is under an extended warranty, the warrantor refuses to pay. The decision of refusal comes from [redacted] indicating the vehicle’s transmission is blown as a result of the accident. While this may or may not be true, the diagnostics and estimate provided does not explicitly state this finding. The only support to this hypothesis is the verbal information which I provided to the service technician.

Geico and the extended warranty company are now denying responsibility for covering the vehicle’s transmissions cost and repair.

The only one at a loss in this matter is me: The consumer, customer, and individual left without a vehicle to drive. Furthering to this issue are factors such as my loss of time, money, inability to get from point a to b, and the daily inconveniences and nuances I’m left to grapple with. Let me just emphasis this point, I HAVE NO VEHICLE!

My hope in writing this letter is that someone can assist me in my endeavors to restore and make me whole again. I feel less than a person, less than an individual, just less as a whole. In a society which dictates that people, individuals, consumers, and its customers are of value, why should I be made to feel that my issue is not of any concern or does not matter?

T[redacted]s very kindly in advance for giving consideration and assistance into this matter.Desired Settlement: Would like GEICO to cover additional mechanical failure charges on vehicle.

Business

Response:

March 26, 2014Dear [redacted] you for your inquiry of March 22, 2014.On December 6, 2013 [redacted] was involved in an accident in [redacted], CT. [redacted] spoke to our claims department and agreed to have her vehicle towed to [redacted] in [redacted]. This shop is a member of our Auto Repair Express Program, which was explained to the customer. [redacted] went to the shop on December 9, 2013 and signed both an authorization to repair and a direction of pay (see attached) which gave the shop permission to repair her vehicle. GEICO is not the vehicle owner and can’t authorize repairs to her vehicle; [redacted] was the only one to do such when she signed the attached forms.On February 28, 2014, twelve weeks after the loss, [redacted] reported that her vehicle broke down and was taken to [redacted]. The dealership informed [redacted] that there is damage to her transmission and cannot be covered under warranty due to the fact it is a wear and tear issue. [redacted] then moved her vehicle to [redacted] Transmission in [redacted], CT and called GEICO. [redacted] authorized the shop to dismantle and diagnose the issue with her transmission.On March 3, 2014, Auto Damage Field Supervisor, [redacted] and Auto Damage Adjuster, [redacted] went to Mechanical Transmission shop to inspect the vehicle. Upon arrival, the transmission was taken apart and laid out on a table. A thorough inspection with the shop technician revealed that the spider gear shaft on the differential was nearly completely worn. This wear caused all of this metal from the spider gear shaft to be ground off and now be free floating around in the transmission, eventually causing it to fail. Wear like this can only be attributed to the rotation of the tires, which on the customer’s vehicle, were 80-90% worn based on tread depth measurements.GEICO’s inspection at [redacted]’s second repair shop of choice yielded the same diagnosis and conclusion as her first shop of choice ([redacted]) that the damage to the transmission was due to wear and tear and could in no way be related to the loss that occurred on December 6, 2013. Jay, the technician at [redacted] Transmission, agreed with this decision as well.GEICO has informed [redacted] of our findings and decisions based on the physical inspection of her vehicle and the condition of the claimed damages. GEICO stands by its decision that the transmission damages are not loss related and were caused by wear and tear.If any additional information is needed, please contact [redacted], Claims Director at ###-###-####.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because: While I can truthfully attest to signing the documents at [redacted], both [redacted] and GEICO failed to provide me a written estimate of repiars prior to starting repairs on my vehicle and also prior to obtaining my signature for repairs. This action-the failure in providing me an written estimate prior to obtaining my consent for repairs was both deceptive in practice and questionable. Further, throughout the entire processing and handling of my claim, no disclosure was provided regarding the expected cost. If a remedy is not readily suggested to restore, my intent will be to take and pursue legal action in compliance and applicable to consumer protection laws and the State of Ct. I will also plan on filiing a formal complaint with the CT State Attorey General's office.

Regards,[redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because: I was not provided an upfront written estimate of damage or repairs for my vehicle. Furthermore, the documents were signed with my expressed consent and understanding to first provide me a written estimate and report on the damages and cost of repair to my vehicle, and then an informed decisioin would be made on my behalf. The State of CT requires a full-written estimate to be provided upfront to all consumers requiring auto repairs-and authorization cannot be obtained prior. This was not done at any time in my particular case. Therefore, the actions of both Geico and [redacted] were both decietful and unlawful-as I did not knowingly choose nor authorize repair of my vehicle. The only authorization made by myself to [redacted] was for diagnostics and to have a written estimate prepaired so that I could make a decision as to what I would like to do with my vehicle. And, if furher proof of this statement is needed, I would encourage Geico to review its phone records in which I stronly indicated to the customer service rep. that this was my desire-to have an estimate provided on cost and damages.Regards,[redacted]

Business

Response:

Dear [redacted]:

Thank you for your most recent inquiry.

As previously stated, we acknowledge that [redacted] was not provided an estimate however, that does not change the fact that the transmission damage being claimed is wear and tear and not accident related, which is not covered under her GEICO Auto Policy. Therefore, our position is firm, and our denial stands.

Sincerely,

Review: The GEICO company submitted a letter followed by an e-mail indicating that information was recieved via consumer reporting agency appearing that my little sister may be a licensed or permitted driver associated with my address. Due to the shared address by my little sister and I, GEICO would take action to place her under my insurance coverage if action was not taken within 15 days of recieving the notification. In order to avoid this, I would fax GEICO my little sisters current insurance coverage. A call was placed to GEICO on 10/21/14, GEICO representative was polite, however did not give an option for me to contest that my little sister and I did not reside in the same home, however use the same mailing address. My little sister was added to my policy without an option to contest this over the phone, an e-mail was later recieved from GEICO that I gave permission to have my little sister insured under my policy. During my phone conversation on 10/21/14, the representative indicated that my little sister will be taken off my policy once the following information was faxed to their company; 1. proof of residency, 2. proof of insurance for my little sister.Desired Settlement: Desired outcome would be an apology from the company, immediate billing adjustment, change in policy on how they handle bussiness or finding new customers and possible complimentary services as I have taken time out of my schedule to locate information needed.

Business

Response:

November 11, 2014

An insured of Geico came into my lane and hit my truck almost 3 weeks ago. We traded information and I contacted Geico to make a claim.
After almost 2 weeks Geico still cannot contact their insured. They have asked me for proof that their insured was there. I had stated that my contacting them with the policy number and vehicle information and DL# of their insured should be sufficient. It wasn't. They told me that information could have been picked up by me because their insured could have lost their wallet or had it stolen.
I was appalled. This was even after they had taken audio statement by myself and my wife and another family member in my vehicle when the collision occurred and submitting photos of their insured vehicle.
Now since they still cannot contact their insured they are denying any responsibility and leaving me in the lurch to have my vehicle repaired.
I am insured, but why should I have to have my policy affected when their insured is responsible for the damages.
Do not do business with Geico. They do not care.