General Building Service Corp.

Good Afternoon, we sincerely apologize for any delay or frustration you are feelingI spoke to the examiner and apparently there was confusion around the initial claim on pieces of furniture, the tech report had pieces inspected so we needed to get the explanation of damages on the other pieces, since there was no mention of it priorWe have parts being ordered and the sofa being replaced Examiner communicated with Mrs this afternoonThank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because of the time it took for this to be resolvedIt appears I was mistaken on the dates on the repairs, my fault, but still, I have been waiting since January for any response and had not received any and had to reach out to themThis is a service I purchased trusting they would stand behind their promises and it seems they have a lack of customer serviceThat would not be tolerated in my line of work and would be grounds for terminationI would still like my warranty refunded in full and the repairs to be made as scheduled for Thursday March 16th, Regards, [redacted]

Attempted to reach the claimant to advise had spoken with dealer in regard to getting just the new cushion needed to repair her sofa, and that dealer is checking to see if it has already come in or if still needed orderedThe dealer will be contacting me as soon as they have verified this and I will then relay that information to the customerAt the time the replacement was offered it was not realized that the customer had moved and was no longer near this dealershipThis will be followed up through to completion, and the Operation Managers contact information was left for the claimant to call back

I was contacted by Safeware on 7/28, who confirmed I've been approved for a new couch to be delivered to my homeEven though I explained I only needed a cushion, they insisted on replacing my entire couch to make up for the lack of service I've been receivingThe furniture company apparently confirmed they have my exact model in stockI waited over a week, and never heard from the furniture company so I called AGAIN for an updateThe representative I talked to confirmed that they actually do NOT carry that couch anymore and that I actually need to come into the store in Missouri to pick out a new oneI explained I no longer live in Missouri and that I only just want my cushion replacedShe then confirmed the "inventory" will be in next week and they'll be sending me the new couchI was confused, but then asked why no one has thought to just simply take the cushion off of the couch they're planning on sending to me and mail me the single cushionThe representative said that could easily be arranged and she'd call me in a week when the couch was inI'm being told different things by both companies and I'm being forced to get on back to back calls with both because neither of them will take the initiative to fix this issue and just provide decent customer serviceI just want my couch cushionThe lack of customer service I'm receiving is absolutely ridiculous and inexcusable

The job is not completed! [redacted] from [redacted] did call the same day as Safeware called [redacted] 's about the parts being in Amazing!!! Also no other calls from [redacted] to set up arrangement to fix the chair Should'nt Safeware follow up on with their repair services they choose

The customer was notified 8/23/that the part necessary to repair the product has been ordered from the manufacturer and will be delivered directly back to themThe time frame for delivery from the manufacturer for the part going directly to the customer is 14-daysOnce the part is received the technician will be out to complete all repairs

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meThe issue is still not technically resolved We have to go to the store and pick out a new chair I hope that experience is not terrible I am unsure how it will work But thanks to the Revdex.com complaint, I did receive a phone call finally!

I have reviewed the complaint as well as the claim presented( [redacted] . I must apologize to Mr. [redacted] for the lack of communication and the delays experienced on this particular claim. The representative who was handling this file is no longer with the organization and we are going... through the files trying to resolve all open issues. Mr. [redacted] 's claim has been reassigned to a new examiner who is currently researching the availability of the replacement racks. If the representative is unable to locate the replacement racks, we will authorize a full replacement of the dishwasher. We will be in contact with Mr. [redacted] immediately after the additional research is conducted. Again I apologize for the delays experienced by Mr. [redacted] and guarantee that Safeware is not trying to avoid paying a claim. We value each and every customer and want to be sure to make things right in a situation like this. I appreciate Mr. [redacted] 's patience and understanding while we move to one of his desired settlement options. Sincerely, [redacted] *** [redacted]

We are sincerely sorry for any confusion or frustrationWe reached out to the dealer, as their was a delay on their endWe authorized the replacement with WEO, we are going to cover the tax as well on their replacementI called the customer and left her a voicemail letting her know what we were doingThank you

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]

Good evening, we have communicated to the customer we would be taking care of the difference for the bed, fulfilling warranty

Safeware had made several attempts to order parts and reach DealerAt the time dealer had indicated they had ordered parts/back-ordered and would contact SafewareWe have now discovered dealer had closedWe have communicated with customer and offering customer replacement or retail credit with another approved dealerCustomer was satisfied with this resolution

Hello, At this time we have approved a replacement for this customerI have reached out via phone had to leave a voice mailDealer '' Weekends Only'' has been notified of the replacement also emailed replacement authorization to customer

I apologize for any delay, we are receiving an unusually high claim volume, we have assigned this to [redacted] They assured me that they will have someone contact our customer asap to schedule an appointment to get their furniture repaired We also have spoken to customer as well as an email notification to the customer letting them know that this has been assigned to [redacted] for servicing Also assured that [redacted] services their area Thank you

Good Afternoon, I apologize for any frustration you are feelingUnfortunately you are correct, parts did have to be ordered directly thru the manufacturer/store and we as the warranty holder can't control this unfortunatelyWe were made awre that parts were sent finally last week and talked to customer on 12/to confirm servicer would be in touchServicer did confirm Friday 12/ via email , that they made contact with customer that day and tried scheduling an appointment for Jan but customer declined so they scheduled for Jan which was the next soonest available dateMy claims supervisor has called [redacted] to confirm and left VM with customer to confirm as well

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]

Complaint *** has been satisfactory settled with me. Thanks for your help

I have received the above complaint on Safeware claim number *** in review of the file, it appears on 11/17/15, as well as 11/23/15, the Product Protection Specialist, *** *** reached out to the complainant regarding the request to have her own servicer do the repairs It
doesn't appear the complainant has responded yet The desired resolution to Mrs*** is reimbursement of her $she paid for the Product Protection Plan We are more than happy to do this for her however the file notes indicated the customer is looking to use her own servicer to complete the repairs That note came after the filing of this complaint We can certainly cancel her contract and reimburse her, however I want to give her an opportunity to have the repairs completed and leave the contract active if she prefers Our service company has had some scheduling issues with their techs so we are sorry for these inconveniences We would like to move this towards an amicable resolution so please advise us if the customer would prefer the $back or if she prefers to use her own repair man to fix the ottoman I look forward to the Mrs***'s response Sincerely,Scott M*** ***[email protected]

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards, *** ***

The amount refunded from the warranty company is not sufficient to cover the cost of the bed due to the fees being deducted. The full amount of needs to be credited