General Building Service Corp.

Upon receipt of the initial complaint, the claim was researched and it was determined a full replacement was authorized for the complainant on 4/27/ Both the dealer and the customer were notified of the same It is our understanding that this claim has been resolved to the
complainant's satisfaction We apologize for any delays the complainant may have experienced throughout the claims process Please let me know if there is any further information needed regarding this complaint Best Regards, Scott M***

To Whom it May Concern-Please be advised this complaint has been reviewed and it appears we authorized a replacement in early September for Mr*** On 8/20/we communicated with the retail store that sold Mr*** his furniture (*** *** ***) and authorized a replacement
On 8/28/Mr*** called in and Safeware informed him the replacement was authorized On 9/9/Safeware received an email from *** *** *** advising they never received the approval for replacement so Safeware authorized yet again It is Safeware's understanding that this claim is concluded and the customer has been indemnified If this is not the case, please advise and we will review further Best Regards,Scott M*** ***

Sincerely apologize for any delays, we did speak to the customer and dealer , dealer had inadvertently not ordered the parts requested by usAfter customer notified us of the issue, we rectified situation and offered customer an in store creditI believe they were happy with this resolution
Thank you

Good MorningI am truly sorry for the frustration you've experienced and delay in the parts being shippedIt appears the parts were ordered on 1/11,l unfortunately we are the third party administrator and can't order the parts directThe dealer has to order direct thru the manufacturer and it can
take some time to get those parts inI did look into the claim and saw we updated the customer yesterday on 1/after checking on parts ETA. spoke with *** at ***, contacted Mrs*** back to let them know the status. *** will also contact the customer directly to schedule the tech to come out and install once parts are inWe provided the number to the store as well just in case they would like to speak with the store directly since the store is doing the servicing as wellAgain we have no control over the parts shipping time but do apologize if you felt a delay in any updates from your examiner and will be sharing your feedback with the claims manager

On 12/13/the customer, *** *** submitted a request to add an iPhone to his insurance policyHe submitted the incorrect policy number version and was told that his policy cancelled in March of Mr*** does in fact have an active policy until 3/22/The correct policy
number is *** ***We have pulled the 12/13/request and have added the iPhone to his policyThe new policy information will be sent to Mr*** todayWe will reach out to Mr*** to explain the situation to him and let him know that his policy is active and has been updated.Please let me know if you have any further questionsThanks *** *** *** *** #########* ***

I have had a chance to review the complaint presented After discussing this with the servicing dealer, as well as the complainant, I believe we have reached the desired resolution for Mrs*** *** *** will be ordering parts and then installing them on the damaged
furniture I spoke with Mrs*** and confirmed this is the resolution she was looking for Please let me know if there is anything else I can do for you at this time Scott M*** *** *** ** ***

Replacement was authorized with *** ***. Customer called and left voice message indicating the replacement has been approved for her futon and chaise but that the furniture will not arrive at *** *** until approximately the middle of May. I also left her my contact
information including hours

Good afternoon, we spoke with the customer on 7/and apologized for any delays on our or the dealers part, we have offered a full replacement to themThe customer was happy with this resolution

Customer has been notified we have authorized a credit through the dealer *** *** *** for the replacement cost of the furniture of $995.68, since the purchased furniture is no longer available due to being discontinued

I reviewed the response made by the business in reference to complaint ID ***It appears progress is being made on resolving the issueI hope the next steps to resolution are swift and efficient
Regards,
*** ***

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards, *** ***

We have spoken with *** at Feldkamps againA replacement was authorized for the customerWe have left customer a vm and emailed her notifying her of the replacement and gave her Chris’s contact informationThank you!

I apologize for any confusion or frustration you've experiencedI do show we sent an email asking for photos of the damaged charger and the receipt and to confirm the address to mail the check to on 10/We just received the email this morning at 9:with the pictures of the damaged
charger. I confirmed customer is working with *** *** and have asked him to confirm correct address we need to send the check, I have not received this information from customer yetAs soon as the address is confirmed we will issue the check to the customer. Apologies again for any frustration

We have received the necessary letter to complete the claimA settlement for the remaining benefit of the contract has been offered and agreed upon for $Check # *** was mailed 7/15/

Mr*** had liquid damage on his Apple MacBook which required a serious repairUnfortunately the repair attempt by our repair facility was unsuccessfulOur resolution is that due to the extensive damage of the device and the failed repair attempt we will cash settle the warranty contract for
the amount of $which will be sent to Mr*** *** by the end of the week 6/10/via FEDEXMr*** has agreed to this resolution

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

I have also put in my original complaint that I was charged another $for an additional Safeware service plan. I was told by Safeware employees Roger and Brittany that I could keep the original service contract purchased and receive full or partial credit on the second purchase. I was promised that an Anita would contact me on how to do this and I have yet to hear from anyone. This has been the M.Ofor Safeware. They promise contact and follow up, but I have had to hound them for every single response and my only resolution has come after I filed a complaint with Revdex.com. I was not asked for additional info for the processing of my claim, yet days to process and I heard the most creative excuses ever. I will not remove my complaint (or will simply continue to file complaints) until I have full resolution on the purchase of two service contracts. Safeware needs to contact me directly
Regards,*** ***

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 11990492, and find the resolution is satisfactory to me
Regards,
Tanicka H***

As instructed by *** *** below, I am responding to Safeware's response to my complaintIt's been more than two weeks and I have not received any communications from SafewareThe business needs to act on their statement to resolve this issueThe issue has not been resolved

Revdex.com:the company has called and is correcting the situation with a full refund of the puchase price
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me