General Mills, Inc

I am rejecting this response because: The business did not state when I should expect the vouchers The first time I called on 2-they told me 4-weeks I feel I should not have to wait another 4-weeks for an item that should have already arrived Can the business please state when I should expect the vouchers? I would expect it within the next days Thank you

Initial Business Response /* (1000, 5, 2016/01/28) */
This consumer had not initially contacted General Mills with her complaintOn 1/20/I called her at the number provided and left a message asking her to call back so we could gather details (package codes, etc,) about the issue to report to
our QAShe did not call backI also emailed, asking for a callback or an email with the same informationThe consumer did not respondOn 1/26/16, I sent the consumer a letter with a $refund check and free cereal coupons so she can try the cereal againUnfortunately, we are unable to investigate further without the codes (UPC and BIUB date) from the boxIf the consumer wishes to provide these, she can call our 800# found on the side panel of all of our cereal boxes: ***The case number is: ***
Initial Consumer Rebuttal /* (2000, 7, 2016/02/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied because I received a refundAlthough, after checking my email and phone I never received a call, nor an email from General Mills

I'm satisfied with the response but I will be 100% satisfied as a customer once I receive my prizes

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, be it known, I never placed emails from General mills into my SPAM folder.In addition, today, I did contact "Yahoo Customer Care" via email, explaining the entire situation and General mill's response concerning themAt present, there has been no response.Lastly, I HAVE been receiving emails from "bettycrocker.com," and "pillsbury.com," starting a few days ago...So, how could it have been Yahoo blocking, when they had not even been contacted yet?I am happy it is resolved, yet apprehensive the emails will stop again!Thank you very much

free General Mills product coupons were mailed to the consumer on 5/13/

Consumer contacted us on February 21, stating they bought cans of Progresso soupThey reported eating cans and the 8th can found a bugWe refunded this consumer

We are mailing free Any General Mills Cereal coupons to the consumer. She can donate the unusable Chex coupons to a food shelf

The vouchers consumer was offered on 2/were mailed out to the address that was provided to us (the same address provided to Revdex.com)We did not get returned mail and we’re not sure why consumer did not receive themWe have reached out to consumer via email to advise him we’re sending replacement
vouchersReplacement Certificates sent to: Mr*** *** *** *** ** Plano, IL

Initial Business Response /* (1000, 5, 2016/03/01) */
Dear Ms. [redacted],
We appreciate you bringing this matter to our attention. We understand your concern and are sorry you had this experience.
Our products are produced and packaged at great speed by automatic machinery. A mechanical failure...

in the automatic packaging equipment may have been responsible for the unsatisfactory seal. Please be assured that our Quality Department has been notified of your report.
We apologize for any inconvenience you experienced and appreciate the opportunity to reply to your concerns. We will be sending out complimentary product certificates for new boxes and hope you will continue to choose our products.
Sincerely,
Rakeb A.
Initial Consumer Rebuttal /* (2000, 7, 2016/03/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate your quick response and giving this information to the appropriate people. As a person who works for a quality department it is very important to me that things are done right and done right the first time. I understand that mistakes will happen from time to time and am glad this will be taken care of appropriately! Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I am rejecting this response because:
I received the 18 coupons for boxes of free cereal unfortunately, they are good ONLY for CHEX Vereal not any General Mills cereal asnyou stated.  I had planned on using these coupons for Cheerios since they are now gluten free and I was unhappy with the taste of the Rice Chex cereal I had last purchased.  Now I can't do that.  I'm stuck with Chex cereal!  Why did you say the coupons would be good for ANY General Mills cereal when they are not?

While I did...

send the requested information throu email to chex awhile back, I was unable to get a response from chex as to what was happening.  However, I am willing to take the 1general mills couponsforchange use toward any other general mills cereal.  I will close this complaint once they are received.

I am rejecting this response because:
this is not true I have not been reimbursed a dime for any of the bug-infested soups!

Initial Business Response /* (1000, 6, 2016/02/16) */
General Mills received this complaint on 2-10-16. Called this consumer on the 2-11-16, left a message and followed up with an email. Sending this consumer product certificates.

Initial Business Response /* (1000, 7, 2016/01/11) */
We phoned consumer on 12/28 and 12/29 leaving a message both days asking her to call us. She returned our call on 1/6. We spoke to her and resolved the issue.
Initial Consumer Rebuttal /* (2000, 9, 2016/01/11) */
(The consumer indicated...

he/she ACCEPTED the response from the business.)
The merchant has ensured me the problem is being looked into and will be taken care of.

We generally ask for proof of purchase with this type of request/complaint.  Due to an internal issue, our communication to the consumer on this requirement was not clear, so we are sending the consumer product certificates for 18 free  boxes of any General Mills cereal.

Dear Mr. [redacted], Thank you for taking the time to make sure that your desire to have a greater variety of Progresso Soups was heard.  I apologize that you were given the impression that we don’t value your feedback.  In fact, we value the voice of our consumers highly and make sure...

that comments received from consumers is shared with those in the company who are in the best position to consider whether feedback received can be acted on.  For the most part, however, because many things suggested take a very long time to implement or may never get implemented, we don’t provide a custom response to each one.  If desired changes are made, however we routinely reach out to those who have offered feedback to let them know that a change has been made on the matter they contacted us about.Regarding your desire to have a greater variety of soups offered at BJ’s, please understand that it is our desire to have as broad a representation of our products with every retailer we can.  With most grocery stores, that is impossible because their shelf space limits them to carrying only about 44,000 items, so they have to select those products that sell the best to their customers.  With Club stores like BJ’s, Sam’s Club and Costco, I’m sure you’ve noticed that they have a very small selection of products in any particular food category and these offerings often change frequently, based upon how well they sell.  That is why BJ’s is able to offer you the cost savings you enjoy as a member over a conventional supermarket.I’m sure that BJ’s meant to say that the Progresso products they feature are those that represent our best-selling products, not that we told them that our other products don’t sell.  If that was the case, other supermarkets wouldn’t carry a greater selection of our soups, and we wouldn’t continue making them.We do appreciate your feedback and our sales team will do their best to broaden the selection of our products offered at BJ’s.  However, we can make no guarantee that we will be successful as that product mix may not be what will sell best to BJ’s broad customer base.Thank you again.Best Regards, Jeff [redacted], Director, Global Consumer Relations, General Mills

Initial Business Response /* (1000, 6, 2015/08/07) */
I checked our system and the consumer did contact us twice. First by phone on 7/13/15 and then the second was email on 7/31/15. We responded to the consumer's phone call with an email and provided information about the poster. She responded...

back via email asking for more information. We responded to the consumer yesterday with an apology for the confusion and sent her the 7 different Star War posters as requested. The consumer responded back, Thank you. This consumer has been taken care of.
Initial Consumer Rebuttal /* (3000, 11, 2015/08/20) */
8-19-15 I have been unable to use the company website to ask additional questions on the promised shipment they told me about 8-6-15
As I input this I have received NOTHING
WHAT I WANT TO INPUT TO THEIR WEBSITE FOR A RESPONSE BELOW:
By Ms [redacted]
[redacted]
Yerington NV 89447
[redacted]@cs.com
Follow up question from 7-13-15 phone call & 7-29-15 email to this office
I received a response to my 7-29-15 email on 8-6-15 from Christina [redacted]
Consumer Response Representative This email is copied below along with my 7-29-15 email
Do you have a tracking number from the Post Office or UPS on what you sent me?
Today 8-19-15 is 10 business days & so far I have received nothing from your office.
Please let me know about this as soon as possible.
Thank you
Your Response From "General Mills" - 2015/7/31-1118 ZCMS
From: Corporate.Response
To: [redacted]
Date: Thu, Aug 6, 2015 11:57 am
Hello Ms. [redacted]:
Thank you for contacting General Mills.
We apologize for the confusion about the posters. We would like to send you the complete set of 7 posters to finish your collection. You should receive them in the next 10 business days.
Please let us know if we can help you again.
Thank you,
Christina [redacted]
Consumer Response Representative
Final Consumer Response /* (3000, 19, 2015/08/24) */
8-22-15 report NO posters in the mail today
Final Business Response /* (4000, 22, 2015/08/25) */
I called the consumer yesterday, 8/24/15 and left a message. I said that the posters were mailed First Class and so we're not able to trace the package. I said that since she waited the 10 working days, we would send her another set of the seven posters. An email was also sent to the consumer with this information on 8/24/15. The seven posters were put in the mail this morning. They are being mailed First Class - certified mail.

A refund and product certificates for any General Mills products are in process and will take 7-10 business days to arrive from the date we were contacted. They will arrive in separately.

I sent this complaint to the vendor that is fulfilling the rebate offer to research.  They have record of the consumer's two submissions but the two photos they received were missing the date and time on the receipt. If the consumer replied to the emails he received...

when his receipts were rejected, that is a do not reply email so they would not have received them.  The vendor will now respond to the consumer to confirm his mailing address and send the checks out to him.