General Revenue Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The problem I have with them is that they won't call for about two months, then start calling again They pass the file off to an office in another city, and begin the process again This has gone on all this year If the matter was really resolved, I would never have heard from them again But what they do is to lay low for a while, then start up again What really bothers me is that all they had to do is see that this number is a land line phone in [redacted] , and the city of the person that they are looking for, who is of the opposite sex, lives fifty miles away But I have been harassed again and again and again all this year about the same person All I am going to say is that if they ever call me again, I am taking them to court Thank you for at least getting the empty words that they gave

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I consolidated my loan and the owner of the loan was [redacted] At some point my loan was sold to [redacted] and that is when deferments and any repayment plans where stopped I was told only thing I could do was to start paying on the loanI spoke to a representative about making a payment and let her Know that the payment had to wait until the 15th of the month when I got paid She promised me that the payment would not go thru before then Well She lied and she sent the payment thru anyway and it did not clear also the payment cause checks that I had written to return unpaid After that she called me and I asked her why did she put the payment thru before the fifteenth and she stated they normally do not thru that fast She lied just to get payment sale I Knew that I could no longer trust what the representative stated because they did not Keep their word Since then we have not been in agreement and American General have been trying to get me to sign a promissory note stating that I owe a inflated amount of monies for the loan its self, interest and fees I will not make a promise to pay illegal fees, inflated interest rates, and balloon loan amounts This is why we have not been able to come to an agreeement or resolution I want American General to take off all the inflated interest, and fees apply what they have collected over the last seven years to the loan and then we can go from there with setting up a legal fair payment planI want to pay back what is fairly due However I will not pay inflated interest rates, fee gouging prices or an illegal loans This reminds me of some type of mobster tacticsThey are trying to bully me into signing away hundred of thousands of dollars for a loan that was fifty thousand in the beginning and that I had paid on and they continue to collect six hundred dollars a week Regards, [redacted]

February 3, Cincinnati Revdex.com Attn: [redacted] West 7th Street, SteCincinnati, OH File Number: [redacted] Dear [redacted] : We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond to complaint # [redacted] We have received and reviewed the correspondence regarding the consumer and provide the following response: On January 20, 2015, our representative spoke with the complainant while attempting to contact another partyOur representatives were unable to disclose the nature of the call to the complainant without the proper authorizationUpon receipt of the consumer's concerns identified through Revdex.com, our systems were programmed not to dial the phone number in the futureWe appreciate notification of the matter and apologize for any inconvenienceWe agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.comWe also understand the Revdex.com may or may not publish the consumer's complaint and our responses on the Revdex.com's websiteBy posting this information on your website, we believe that the Revdex.com has assumed responsibility for protecting the consumer's privacy, and non-public information from being viewed by third partiesPursuant to section 805(b) of the Fair Debt Collection Practices Act (FDCPA) U.S.C§ 1692c(b), "without the prior express consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector." In addition there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in questionTherefore, because of the possibility that the consumer's complaint and our response may be publicly posted on the Revdex.com website, we have omitted all nonpublic, personal information regarding the consumer from our responseRevdex.com [redacted] ** [redacted] Dear [redacted] *** : This message is in regard to your concerns submitted on 1/21/1:10:PM against General Revenue Corporation Your complaint was assigned ID [redacted] We received the business's response to your concerns, and you can find the contents of the message below or attached To assist us in bringing this matter to a close, we would like to know your view on the matter * Has the company addressed the issues of this dispute? * If not, why? * Has the company met the agreement they outlined in their response? Please submit your thoughts via online system, fax or mail within days The text of your complaint may be publicly posted on Revdex.com's web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any personally identifiable information when you tell us about your problem or in your desired outcomeBy submitting your complaint, you are representing that it is a truthful account of your experience with the businessRevdex.com may edit your complaint to protect privacy rights and to remove inappropriate language Your complaint will be made part of the company's Revdex.com Business Review If we don't hear from you, your complaint will be reflected as "resolved." Should you have any questions or further concerns, please do not hesitate to contact us We would be glad to assist you Regards, [redacted] Marketplace Resource Consultant l [redacted] Phone: [redacted] MESSAGE FROM BUSINESS: February 3, Cincinnati Revdex.com Attn: [redacted] West 7th Street, SteCincinnati, OH File Number: [redacted] Dear [redacted] : We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond to complaint # [redacted] We have received and reviewed the correspondence regarding the consumer and provide the following response: On January 20, 2015, our representative spoke with the complainant while attempting to contact another partyOur representatives were unable to disclose the nature of the call to the complainant without the proper authorizationUpon receipt of the consumer's concerns identified through Revdex.com, our systems were programmed not to dial the phone number in the futureWe appreciate notification of the matter and apologize for any inconvenienceWe agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.comWe also understand the Revdex.com may or may not publish the consumer's complaint and our responses on the Revdex.com's websiteBy posting this information on your website, we believe that the Revdex.com has assumed responsibility for protecting the consumer's privacy, and non-public information from being viewed by third partiesPursuant to section 805(b) of the Fair Debt Collection Practices Act (FDCPA) U.S.C§ 1692c(b), "without the prior express consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector." In addition there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in questionTherefore, because of the possibility that the consumer's complaint and our response may be publicly posted on the Revdex.com website, we have omitted all nonpublic, personal information regarding the consumer from our responseRevdex.comInternal ComplianceGeneral Revenue Corporation [redacted] ** [redacted] Dear Internal Compliance: This message is regarding complaint ID [redacted] submitted to Revdex.com about your business on 1/21/1:10:PM by [redacted] Since your customer has not submitted any comments to that response, we will assume that this matter has been resolved and will close this case accordingly We may reopen this case if your customer contacts us at a later date with additional concerns In addition to complaint information, Revdex.com Business Reviews also include basic background information about businesses This data is used to calculate a letter grade rating for your business This may be a good time to update your information by visiting us online at Revdex.com.org/cincinnati/join/ Thank you for your cooperation in this matter and for your support of our self-regulatory goal Regards, [redacted] Marketplace Resource Consultant [redacted] [redacted] [redacted]

Cincinnati Revdex.com Attn: [redacted] West 7th Street, Ste Cincinnati, OH File Number: [redacted] We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond to complaint [redacted] We have received and reviewed the correspondence received regarding the consumer and provide the following response: On October 5, 2014, our client placed an account in our officeIn the process of seeking location information, our representative located a possible telephone number for the consumerOn October 11, 2014, our representative attempted to contact the consumer at the telephone number locatedOn October 24, 2014, the complainant contacted our office and notified our representatives it was an incorrect contact number Our system has been programmed not to dial the phone number in the futureWe appreciate notification of the matter and apologize for any inconvenience this matter may have caused We agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.comWe also understand the Revdex.com may or may not publish the consumer's complaint and our responses on the Revdex.com's websiteBy posting this information on your website, we believe that the Revdex.com has assumed responsibility for protecting the consumer's privacy, and non-public information from being viewed by third partiesPursuant to section 805(b) of the Fair Debt Collection Practices Act (FDCPA) U.S.C§ 1692c(b), "without the prior express consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector." In addition there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in questionTherefore, because of the possibility that the consumer's complaint and our response may be publicly posted on the Revdex.com website, we have omitted all nonpublic, personal information regarding the consumer from our response

I don't have any of that because they are a third party that said they bought an account I oweCan they show proof that I owe this debt?

November 19, Cincinnati Revdex.com [redacted] West 7th Street, Ste Cincinnati, OH File Number: [redacted] We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond to complaint [redacted] We have received and reviewed the correspondence regarding the consumer's additional concerns and provide the following response: We apologize for the consumer's frustration with the matter we previously responded toOur office has no control over telephone calls made to the consumer by other companiesUpon receipt of the consumer's original concern, our office programmed our systems to ensure he did not receive any further calls from our officeOur office has not attempted to contact the consumer since that date and we consider this matter closed We agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.comWe also understand the Revdex.com may or may not publish the consumer's complaint and our responses on the Revdex.com's websiteBy posting this information on your website, we believe that the Revdex.com has assumed responsibility for protecting the consumer's privacy, and non-public information from being viewed by third partiesPursuant to section 805(b) of the Fair Debt Collection Practices Act (FDCPA) U.S.C§ 1692c(b), "without the prior express consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector." In addition there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in questionTherefore, because of the possibility that the customer's complaint and our response may be publicly posted on the Revdex.com website, we have omitted all nonpublic, personal information regarding the consumer from our response

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] That pdf file was password protected and I could not review itCan the company show proof that I owe this debt? Can they add a file or statement showing anything?

Cincinnati Revdex.com [redacted] West 7th Street, SteCincinnati, OH File Number [redacted] Dear [redacted] We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond to complaint # [redacted] We have reviewed your correspondence regarding the consumer and provide the following response: Upon receipt of the consumer's concerns identified through Revdex.com, our systems were programmed to prevent dialing the consumer's telephone numberWe appreciate notification of the matter and apologize for any inconvenience we may have causedWe agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.comWe also understand the Revdex.com may or may not publish the consumer's complaint and our responses on the Revdex.com's websiteBy posting this information on your website, we believe that the Revdex.com has assumed responsibility for protecting the consumer's privacy, and non-public information from being viewed by third partiesPursuant to section 805(b) of the Fair Debt Collection Practices Act (FDCPA) U.S.C§ 1692c(b), "without the prior express consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector." In addition there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in questionTherefore, because of the possibility that the consumer's complaint and our response may be publicly posted on the Revdex.com website, we have omitted all nonpublic, personal information regarding the consumer from our response

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Cincinnati Revdex.com Attn [redacted] West 7th Street, SteCincinnati, OH File Number: [redacted] Dear [redacted] We have previously responded to the consumer's concerns on October 27, 2014, and November 18, The consumer has not provided any additional concerns in her rebuttal and our position has not changedFurthermore, we consider this matter closedWe agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.comWe also understand the Revdex.com may or may not publish the consumer's complaint and our responses on the Revdex.com's websiteBy posting this information on your website, we believe that the Revdex.com has assumed responsibility for protecting the consumer's privacy, and non-public information from being viewed by third partiesPursuant to section 805(b) of the Fair Debt Collection Practices Act (FDCPA) U.S.C§ 1692c(b), "without the prior express consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector." In addition there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in questionTherefore, because of the possibility that the consumer's complaint and our response may be publicly posted on the Revdex.com website, we have omitted all nonpublic, personal information regarding the consumer from our response

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have contacted General Revenue on several occasions since they took over my loan and we have not been able to come to an agreement General Revenue want me to sign a promissory note stating I still owe over one hundred thousand dollars on a fifty thousand dollar loan that I paid on prior to General Revenue receiving the loan in their office I've tried but we are just not in agreement with the amount owed on the loan I was told prior to getting any assistance they wanted me to agree to the loan amount then make additional payment on top of the garnishment for six months Then they will take the loan out of default I am experiencing a hardship due to the Student loan and I am challenged every month financially due to the student loan garnishment I want to come to an agreement and pay off this loan however I will not sign a promissory note that will put me in further debt for the rest of my life That is not working with me to come to a resolution that is trying to bully me into paying on a student loan forever Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I will not wast time repeating myself. I am not in agreement with Genergal Coporation or their illegal bullying tactics in collecting student loansThey have not made an honest attempt to settle the loan disputeWhat they are asking me to do is to sign a promissory note stating that I owe an amount that is inflated with illegal fees, interest and principle loan amount. Therefore we can not began to negotiate a settlement due to their unwillingness to correct their illegal collection practices

We have attached our response to complaint We apologize and were unaware you did not receive the response we sent on November 17, Please feel free to contact us with any further questions

I don't have any said items

February 18, 2015 Cincinnati Revdex.com Attn: [redacted] 7 West 7th Street, Ste. 1600 Cincinnati, OH 45202 File Number: [redacted] Dear [redacted]: We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond to complaint # [redacted]. We received and reviewed the...

correspondence from your office regarding the consumer and provide the following response: On December 16, 2014, our client placed the consumer's account with our office. We sent an initial demand notice to the consumer via U.S. Mail on December 17, 2014. Initial telephone contact with the consumer occurred on January 20, 2015, per the consumer's request, the notice was again sent to him via regular mail on January 21, 2015. During the call, the consumer also advised our representatives of his current employment status. Finally, the consumer advised our representative that he would contact our office again upon receipt of the notice. On February 3, 2015, our office received correspondence from the consumer indicating he was a victim of identity theft. However, the consumer did not supply the documents required to document identity theft per the client's requirements. Our client services' department sent notice to the consumer asking for the required documents. On February 6, 2015, our office received the required documents regarding the identity theft claim, which we forwarded to our client, who is now investigating the identity theft claim Upon completion of the client's investigation, the fmdings will be sent to the consumer via regular mail. We are unable to accommodate the consumer's request to remove the trade line from his credit report because the investigation is not complete. Upon receipt of the client's findings, the trade line deletion would be considered if warranted. Should the consumer have any additional questions and/or concerns, he can contact our office directly. We agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.com. We also understand the Revdex.com may or may not publish the consumer's complaint and our responses on the Revdex.com's website. By posting this information on your website, we believe that the Revdex.com has assumed responsibility for protecting the consumer's privacy, and non-public information from being viewed by third parties. Pursuant to section 805(b) of the Fair Debt Collection Practices Act (FDCPA) 15 U.S.C. § 1692c(b), "without the prior express consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector." In addition there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in question. Therefore, because of the possibility that the consumer's complaint and our response may be publicly posted on the Revdex.com website; we have omitted all nonpublic, personal information regarding the consumer from our response.

We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond to this inquiry. We received and reviewed the correspondence regarding the account and provide the following response:Unfortunately, we were unable to identify an associated account per the complainant’s...

information provided; however, business records do not indicate any calls having been placed to the complainant’s number from our company. As a precaution, a full system block has been placed on the complainant’s number, ending in 4479, to ensure our systems do not dial this number in the future. We appreciate notification of the matter and apologize for any Inconvenience.We agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.com. We also understand the Revdex.com may or may not publish the consumer’s complaint and our responses on the Revdex.com’s website. By posting this information on your website, we believe that the Revdex.com has assumed responsibility for protecting the consumer’s privacy, and non­public information from being viewed by third parties. Pursuant to section 805(b) of the Fair Debt Collection Practices Act (FDCPA) 15 U.S.C. § 1692c(b), “without the prior express consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector.” In addition, there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in question. Therefore, because of the possibility that the customer’s complaint and our response may be publicly posted on the Revdex.com website, we have omitted all nonpublic, personal information regarding the consumer from our response.

According to account notes and a review of our recordings, we maintain that our representatives were professional at all times. There was no evidence to support the consumer’s claim of inappropriate remarks or behavior by our staff. Throughout the verbal communications our representatives exhibited...

patience and perseverance in assisting the consumer. Before the end of the business day and subsequent to complaint filing, the consumer was able to reach an amicable resolution with our representatives while they addressed his concerns. Should the consumer have additional questions and/or concerns regarding the account, he may contact our office. We agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.com. We also understand the Revdex.com may or may not publish the consumer’s complaint and our responses on the Revdex.com’s website. By posting this information on your website, we believe that the Revdex.com has assumed responsibility for protecting the consumer’s privacy, and non-public information from being viewed by third parties. Pursuant to section 805(b) of the Fair Debt Collection Practices Act (FDCPA) 15 U.S.C. § 1692c(b), “without the prior express consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector.” In addition there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in question. Therefore, because of the possibility that the Customer’s complaint and our response may be publicly posted on the Revdex.com website; we have omitted all nonpublic, personal information regarding the consumer from our response.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

July 12, 2016 Cincinnati Revdex.com Attn: Emily 1 East 4th Street, Suite 600 Cincinnati, OH 45202 File Number: [redacted] Dear Emily: We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond to complaint # [redacted]. We have reviewed the correspondence...

received from your office regarding the consumer and provide the following response: According to the account notes and our review of the telephone recordings, we maintain that our representatives did not make the assertions alleged by the consumer. GRC accurately reported and updated the account to all three major credit agencies. Should the consumer have questions and/or concerns regarding the account, he may contact the client, due to their account is no longer placed in our office. We agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.com. We also understand the Revdex.com may or may not publish the consumer’s complaint and our responses on the Revdex.com’s website. By posting this information on your website, we believe that the Revdex.com has assumed responsibility for protecting the consumer’s privacy, and non-public information from being viewed by third parties. Pursuant to section 805(b) of the Fair Debt Collection Practices Act (FDCPA) 15 U.S.C. § 1692c(b), “without the prior express consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector.” In addition, there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in question. Therefore, because of the possibility that the consumer’s complaint and our response may be publicly posted on the Revdex.com website; we have omitted all nonpublic, personal information regarding the consumer from our response.