General Revenue Corporation

Cincinnati Revdex.com Attn[redacted] 7 West 7th Street, Ste. 1600 Cincinnati, OH 45202 File Number: [redacted]Dear [redacted] We have previously responded to the consumer's concerns on October 27, 2014, and November 18, 2014. The consumer has not provided any additional concerns in her rebuttal and our position has not changed. Furthermore, we consider this matter closed. We agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.com. We also understand the Revdex.com may or may not publish the consumer's complaint and our responses on the Revdex.com's website. By posting this information on your website, we believe that the Revdex.com has assumed responsibility for protecting the consumer's privacy, and non-public information from being viewed by third parties. Pursuant to section 805(b) of the Fair Debt Collection Practices Act (FDCPA) 15 U.S.C. § 1692c(b), "without the prior express consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector." In addition there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in question. Therefore, because of the possibility that the consumer's complaint and our response may be publicly posted on the Revdex.com website, we have omitted all nonpublic, personal information regarding the consumer from our response.

See attached documentJuly 1, 2015Cincinnati Revdex.comAttn: [redacted]7 West 7th Street, Ste. 1600Cincinnati, OH 45202File Number: [redacted]Dear [redacted]:We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond to complaint#[redacted]. We received and...

reviewed the correspondence regarding the consumer and provide thefollowing response:Upon review of the file, records do not substantiate excessive calls or any intent to harass the consumer.As a matter of explanation, calls are intended to maintain an open line of communication to aideconsumers in resolving their accounts and remain up-to-date on the status of their obligation.According to account notes and a review of our recordings, we maintain that our representatives wereprofessional at all times. Non-public information cannot be released until the party is authenticated.It should be noted that the consumer does not appear to understand the reason our representatives aretrying to speak with her. If the consumer would like further assistance, she may contact our office. Afterthe consumer verifies her identity (our business practice to protect consumer privacy) our representativeswill provide the consumer with any required information. Our office has mailed validationdocumentation to the consumer’s address of record.We agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.com. Wealso understand the Revdex.com may or may not publish the consumer’s complaint and our responses on theRevdex.com’s website. By posting this information on your website, we believe that the Revdex.com has assumedresponsibility for protecting the consumer’s privacy, and non-public information from being viewed bythird parties. Pursuant to section 805(b) of the Fair Debt Collection Practices Act (FDCPA) 15 U.S.C. §1692c(b), “without the prior express consent of the consumer given directly to the debt collector, or theexpress permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a postjudgment judicial remedy, a debt collector may not communicate in connection with the collection of anydebt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwisepermitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector.” Inaddition there may be other federal and/or state privacy laws that apply to release of informationregarding the consumer in question. Therefore, because of the possibility that thecustomer’s complaint and our response may be publicly posted on the Revdex.com website, we have omitted allnonpublic, personal information regarding the consumer from our response

I don't have any of that because they are a third party that said they bought an account I owe. Can they show proof that I owe this debt?

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]Thank you for your letter regarding my claim ID[redacted] against General Revenue Corporation. I am happy to say that by the time your letter of 27 December, 2016 arrived the harassing phone calls had stopped and there have been none since. That is a relief. Thank you and the Revdex.com for your prompt and efficient action. I will let you know if there are any further calls. To date there has been no correspondence from General Revenue and that is fine with

November 17, 2014
Cincinnati Revdex.com [redacted]
7 West 7th Street, Ste. 1600
Cincinnati, OH 45202
File Number: [redacted] Dear [redacted]
We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond to complaint # [redacted]. We received and...

reviewed the correspondence regarding the consumer and provide the following response:
On May 19, 2014, our client placed a delinquent account in our office in the consumer's name. Should the consumer have documents supporting his statement that this account was previously paid, we encourage the consumer to forward the documents to our office. We will forward all information to our client for review. We have notified the client that this account is in dispute. Verification of the debt and an account statement will be mailed to the consumer under separate cover as soon as it is obtained from the client. At this time, our office has not had the opportunity to speak with the consumer regarding the status of his account. Should the consumer have any additional questions and/or concerns, he can contact our office directly.
We agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.com. We also understand the Revdex.com may or may not publish the consumer's complaint and our responses on the Revdex.com's website. By posting this information on your website, we believe that the Revdex.com has assumed responsibility for protecting the consumer's privacy, and non-public information from being viewed by third parties. Pursuant to section 805(b) of the Fair Debt Collection Practices Act (FDCPA) 15 U.S.C. § 1692c(b), "without the prior express consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector." In addition there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in question. Therefore, because of the possibility that the
consumer's complaint and our response may be publicly posted on the Revdex.com website; we have omitted all nonpublic, personal information regarding the consumer from our response.

See attached documentFebruary 26, 2016 Cincinnati Revdex.com Attn: [redacted] 1 East 4th Street, Ste 600 Cincinnati, OH 45202 Complaint Number: [redacted] Dear [redacted]: We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond to [redacted]. We received...

and reviewed the correspondence regarding the consumer and provide the following response:On February 03, 2016, our client placed the consumer’s account in our office for collection. Attempts to contact the consumer were made; however, all attempts have been unsuccessful. In attempts to contact the consumer, calls were made to her place of employment in error.As a matter of explanation, calls are intended to maintain an open line of communication to aide consumers in resolving their accounts and remain up-to-date on the status of their program; these calls are not intended to harass. Any communication intends to remind consumers of an obligation, help to avoid negative consequences, and inform consumers about options for resolution. We are unable to proceed with any other communication concerning the account due to the consumer’s full cease and desist. The consumer must rescind the cease and desist in writing before our office may engage in additional communication with her concerning the account in question. Should the consumer provide our office permission to resume written communication we will be able to resume mailing information concerning the status of her account. Additionally, provided the consumer grants us permission to communicate with her regarding the account via telephone, the consumer may also call and speak with our office with any questions or concerns. We agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.com. We also understand the Revdex.com may or may not publish the consumer’s complaint and our responses on the Revdex.com’s website. By posting this information on your website, we believe that the Revdex.com has assumed responsibility for protecting the consumer’s privacy, and non-public information from being viewed by third parties. Pursuant to section 805(b) of the Fair Debt Collection Practices Act (FDCPA) 15 U.S.C. § 1692c(b), “without the prior express consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector.” In addition, there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in question. Therefore, because of the possibility that the consumer’s complaint and our response may be publicly posted on the Revdex.com website, we have omitted all nonpublic, personal information regarding the consumer from our response.

We thank the Revdex.com (Revdex.com) for the
opportunity to investigate and respond to complaint numbered [redacted]. We
received and reviewed the correspondence regarding the consumer and provide the
following response: As stated in our response to the consumer’s concerns dated
March 21, 2016: On January 7, 2016, our client placed the consumer’s account
within our office. On January 8, 2016, we mailed the initial validation
correspondence to the consumer’s address placed with the account. We have had no
contact with the consumer. Upon notification through your office, we documented
the consumer’s dispute and ceased efforts to contact the consumer. Our office requested Itemization of Charges from the client
and upon receipt on March 11,2016, mailed copies to the consumer. Our office
has not received any Identity Theft report from any consumer reporting agency
related to this matter. The consumer should forward to our office any documents
to support her dispute and any police report the consumer has obtained that
relates to the matter in our office. Our office will expediently forward all
documents received to the client, and initiate further investigation. The
consumer has not communicated any specific information related to his dispute
or the police report he is describing. This account is not scheduled to be
reported to credit agencies until June 1, 2016. At that time, without
additional documents from the consumer, the account will be reported as a
disputed account. We encourage the consumer to contact our office to assist in
resolving this matter. We agree it is our responsibility to attempt to resolve
consumer complaints presented to the Revdex.com. We also understand the Revdex.com may or may
not publish the consumer’s complaint and our responses on the Revdex.com’s website. By
posting this information on your website, we believe that the Revdex.com has assumed
responsibility for protecting the consumer’s privacy, and non-public
information from being viewed by third parties. Pursuant to section 805(b) of
the Fair Debt Collection Practices Act (FDCPA) 15 U.S.C. § 1692c(b), “without
the prior express consent of the consumer given directly to the debt collector,
or the express permission of a court of competent jurisdiction, or as
reasonably necessary to effectuate a post judgment judicial remedy, a debt
collector may not communicate in connection with the collection of any debt,
with any person other than the consumer, his attorney, a consumer reporting
agency if otherwise permitted by law, the creditor, the attorney of the creditor,
or the attorney of the debt collector.” In addition, there may be other federal
and/or state privacy laws that apply to release of information regarding the
consumer in question. Therefore, because of the possibility that the consumer’s
complaint and our response may be publicly posted on the Revdex.com website, we have
omitted all nonpublic, personal information regarding the consumer from our
response.

February 7, 2017Cincinnati Revdex.com[redacted]We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond tocomplaint ID [redacted]. We received and reviewed the...

correspondence regarding the accountand provide the following response:We understand the complainant wishes to prevent calls to a telephone number ending in [redacted].Upon receipt of the complainant’s concerns our office placed a system block on thecomplainant’s telephone number for all facilities.Regarding the complaint’s concern of texts from our office, there have been no text messages tothe number ending in [redacted].We agree it is our responsibility to attempt to resolve consumer complaints presented to theRevdex.com. We also understand the Revdex.com may or may not publish the consumer’s complaint and ourresponses on the Revdex.com’s website. By posting this information on your website, we believe thatthe Revdex.com has assumed responsibility for protecting the consumer’s privacy, and non-publicinformation from being viewed by third parties. Pursuant to section 805(b) of the Fair DebtCollection Practices Act (FDCPA) 15 U.S.C. § 1692c(b), “without the prior express consent ofthe consumer given directly to the debt collector, or the express permission of a court ofcompetent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy,a debt collector may not communicate in connection with the collection of any debt, with anyperson other than the consumer, his attorney, a consumer reporting agency if otherwise permittedby law, the creditor, the attorney of the creditor, or the attorney of the debt collector.” Inaddition, there may be other federal and/or state privacy laws that apply to release of informationregarding the consumer in question. Therefore, because of the possibility that the consumer’scomplaint and our response may be publicly posted on the Revdex.com website; we have omitted allnonpublic, personal information regarding the consumer from our response.

Due Revdex.com error we apologize that you were unable to view the response. Below please find response from GRC that was sent on 10/22/15.Dear [redacted]: We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond to [redacted]. We received and reviewed the correspondence regarding the consumer and provide the following response: Upon receipt of the complainant’s concerns identified through Revdex.com, our systems have been programmed to prevent outbound calls to the phone number in the future. We appreciate notification of the matter and apologize for any inconvenience. We agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.com. We also understand the Revdex.com may or may not publish the consumer’s complaint and our responses on the Revdex.com’s website. By posting this information on your website, we believe that the Revdex.com has assumed responsibility for protecting the consumer’s privacy, and non-public information from being viewed by third parties.

We thank the Revdex.com (Revdex.com) for the
opportunity to investigate and respond to complaint # [redacted]. We have
received and reviewed the correspondence received regarding the complainant and
provide the following response: Upon receipt of the
complainant’s concerns identified...

through Revdex.com, our systems have been programmed
not to dial the phone number in the future. We appreciate notification of the
matter and apologize for any inconvenience. We agree it is our responsibility to attempt to resolve
consumer complaints presented to the Revdex.com. We also understand the Revdex.com may or may
not publish the consumer’s complaint and our responses on the Revdex.com’s website. By
posting this information on your website, we believe that the Revdex.com has assumed
responsibility for protecting the consumer’s privacy, and non-public
information from being viewed by third parties. Pursuant to section 805(b) of
the Fair Debt Collection Practices Act (FDCPA) 15 U.S.C. § 1692c(b), “without
the prior express consent of the consumer given directly to the debt collector,
or the express permission of a court of competent jurisdiction, or as
reasonably necessary to effectuate a post judgment judicial remedy, a debt
collector may not communicate in connection with the collection of any debt,
with any person other than the consumer, his attorney, a consumer reporting
agency if otherwise permitted by law, the creditor, the attorney of the
creditor, or the attorney of the debt collector.” In addition, there may be
other federal and/or state privacy laws that apply to release of information
regarding the consumer in question. Therefore, because of the possibility that
the consumer’s complaint and our response may be publicly posted on the Revdex.com
website, we have omitted all nonpublic, personal information regarding the
consumer from our response.

June 18, 2015Cincinnati Revdex.comAttn: [redacted]7 West 7th Street, Ste. 1600Cincinnati, OH 45202File Number: [redacted]Dear [redacted]:We thank the Revdex.com (Revdex.com) for the opportunity to investigate and respond tocomplaint #[redacted]. We have received and reviewed the...

correspondence submitted regardingthe consumer and provide the following response:The telephone calls the complainant describes were attempts to contact a consumer with thesame last name. All phone calls were made in accordance with our internal policies. Our recordsdo not indicate we have permission to discuss this matter with the complainant. If thecomplainant believes this matter concerns him specifically, he can contact our office to properlyauthenticate his identity and our representatives will be happy to assist.We agree it is our responsibility to attempt to resolve consumer complaints presented to theRevdex.com. We also understand the Revdex.com may or may not publish the consumer’s complaint and ourresponses on the Revdex.com’s website. By posting this information on your website, we believe thatthe Revdex.com has assumed responsibility for protecting the consumer’s privacy, and non-publicinformation from being viewed by third parties. Pursuant to section 805(b) of the Fair DebtCollection Practices Act (FDCPA) 15 U.S.C. § 1692c(b), “without the prior express consent ofthe consumer given directly to the debt collector, or the express permission of a court ofcompetent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy,a debt collector may not communicate in connection with the collection of any debt, with anyperson other than the consumer, his attorney, a consumer reporting agency if otherwise permittedby law, the creditor, the attorney of the creditor, or the attorney of the debt collector.” Inaddition there may be other federal and/or state privacy laws that apply to release of informationregarding the consumer in question. Therefore, because of the possibility that the customer’scomplaint and our response may be publicly posted on the Revdex.com website, we have omitted allnonpublic, personal information regarding the consumer from our response.

The complainant contacted our office on July 16, 2015, and advised us to cease all call attempts to her number. We immediately placed the complainant’s telephone number in a Do Not Call (DNC) status. Our call recordings do not show our representatives communicating with the complainant for any other...

purpose than to confirm or correct location information contained in our files. Our company had reason to believe this complainant could provide contact information for an individual we were attempting to communicate with. Upon receipt of the consumer’s concerns identified through Revdex.com, we verified the complainant's telephone number remains in a DNC status and programmed our system to not to dial the phone number in the future. We appreciate notification of the matter and apologize for any inconvenience. We agree it is our responsibility to attempt to resolve consumer complaints presented to the Revdex.com. We also understand the Revdex.com may or may not publish the consumer’s complaint and our responses on the Revdex.com’s website. By posting this information on your website, we believe that the Revdex.com has assumed responsibility for protecting the consumer’s privacy, and non-public information from being viewed by third parties. Pursuant to section 805(b) of the Fair Debt Collection Practices Act (FDCPA) 15 U.S.C. § 1692c(b), “without the prior express consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector.” In addition there may be other federal and/or state privacy laws that apply to release of information regarding the consumer in question. Therefore, because of the possibility that the consumer’s complaint and our response may be publicly posted on the Revdex.com website, we have omitted all nonpublic, personal information regarding the consumer from our response.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]