Genie Company

To Whom It May Concern:On 4/14/Ms*** contacted Genie advising us that the garage door came down on its own as she was getting out of the garage and it did not stop and reverse in timeAs a result she had a broken rear spoiler and a dented garage doorShe called Home Depot for
the repair because she could not leave the door open until our dealer went to inspect the garage door operator. At the time the repair person advised her that it was an interminant issue because after the door was fixed, the garage door opener was tested and function properly.Genie also paid a professional dealer to go out after The Home Depot repair person was out and our dealer advised "door reversed with light pressure to buttom, customer stated that opener intermittently will not close completly."Since our dealer could not find anything wrong with the unit we denied that damage claim.At this time we will reopen the claim, send the consumer a new unit and have the consumer return the old unit for complete testing at an off-site lab. While testing if the lab can recreate the issue we will pay the claim if not then we would deny again.Regards,

To Whom It May Cconcern:On 2/1/Genie Customer Service reached out to *** *** regarding her garage door opener that was purchased in We extended to reimburse for the unit but no installation since it is years or replace the unit without installationShe is going to
call a few dealers to see if they will install it for her and the cost and the install and then call us back.Regards,*** ** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To Whom It May Concern:Genie Customer Service spoke with the consumer on 12/27/16, sending a new carriage and sending a dealer to install the part.Regards,*** ***

the reason Genie Cocould not reach me was the phone number was wrongThe new modGenie opener is *** ***It was installed May 25,This modis very inferior to the originals that this same contractor installed back in 95-96, it being a ***.I was told by the installer that model was no longer availableI checked the prices on line and found the new modhe installed,costing approxI let him know the opener was very slow and later told him I was very dissatisfied with itHe charged me for it and the installationAnywayit quit working about wksagoI called him about it, I believe on a Monday, was told he would get in touch with me WedHave not heard a word from himI have tried to reach him several times, leaving messages etc, no response whatsoeverHis name is *** ***Contractor Registration No.is***Address is *** *** *** *** *** ***.Busphone-*** Resis ***.It is making it very difficult and inconvenient for me here, as I had a hip replacement recently Please help
*** ***

To Whom It May Concern:We will contact Mr*** to obtain a copy of the receipt for the service call, that is required for consideration for reimbursmementRegards,*** ***

To Whom It May Concern:Genie's records indicate tha* *** ***s phoned our Contact Center on 5/16/and troublshot with our agent on the garage door openerAt that time we sent a circuit board under warranty and waied the shipping and handling. A request for proof of purchase was
emailed out as well.Presently we do not have proof of purchase on file fo* *** ***, I spoke with *** *** today and advised him that we would ship a complete powerhead to replace on his unit and send a return tag that would cover the postage to ship back the old oneI also advised him that in the future we would need proof of purchase to send anymore parts under warranty.Regards,*** ***

To Whom It May Concern:Genie Customer Service reached out to *** ***y via phone, Genie agreed to send him a replacement unit and a return tag so the old unit could be sent back for quality purposes.Regards,*** ***

To Whom It May Concern:Return was processed and Mr*** should receive compensation within a few business days.Regards,*** ***

To Whom It May Concern:The Genie Company has made contact with Mr*** today via phoneWe are shipping him a new motor under warranty.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
I spoke to Gail from genie and she offered to replace the power head and yes I declined after months of promises, guarantees, I said no to a year old replacement that would have been a refurbished unitI requested a box to I may return the original unit and all the replacements sentShe asked for me to resend an original receipt of purchase and I resent today and can forward proofI waited months and now they are rushing after day contactI do work for a livingI want my money back so I may buy a reliable unit.
Regards,
*** ***

To Whom It May Concern:On 11/20/at 9:am CT we received a call from the consumer when he was installing the garage door opener, lost connection and consumer phoned back in at 10:am the same dayHe advised us that unit was installed correctly and the STB's were installed correctly but
that when you cross the STB's the door continues in the direction it started inConsumer also stated at the time that the door hit the wife's car. So a damage claim was set-up.When a claim is filed we sand dealer to go and assess the situation, the dealer did state that the unit did not stop properlySo Genie sent *** *** a new unit and his unit was returned and sent to a lab for testingThe lab tested the unit and could not find anything wrong with the unitSo the claim was denied.As a goodwill gesture we will pay for the lowest estimates on the car repair ($500.00) and the garage door repair ($366.96) in the amount of $866.96.Regards,*** ***

To Whom It May Concern:I reviewed the records for *** *** and indeed the credit was processed but according to *** *** he has not received itWe will cut a check for the $to resolve the issue at this time*** *** should expect a check shortly.Regards,*** ***

To Whom It May Concern:Consumer had phoned our call center on 8/30/Then again 9/22/16.Presently a dealer is scheduled to go to the site of the garage door opener and do an assessment of the garage door openerThe consumer will not be charged for said assessment.Regards,*** ***

To Whom It May Concern:Genie Customer Service spoke with Ms*** on 11/10/This is her father's garage door openerIt was installed on 12/11/A new board was sent in September of this year and that did not solve the issue. Genie will be sending a replacement motorhead
at this timeIf the new motorhead does not solve the issue we advised that it had to be something other than the garage door opener causing the interference with the signal.Regards,*** ***

To Whom it May Concern:The part is being shipped today and the tracking number is ***We are also sending via mail a UPS return label for Ms*** to return the old part, the label we are sending will cover the return freight.At this time we have not received proof of purchase from Ms*** for our file and before we will provide any additional parts free of charge we require that the proof of purchase is provided to us first.Regards,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you
may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To Whom It May Concern:The Genie company tried to reach Mr*** at *** today and that phone number has been disconnected.If Mr*** would obtain his model number and call *** they will happy to assist him with his garage door operatorHe will need the model
number and proof of purchase.Regards,*** ***